Operation Executive

0 years

2 Lacs

Posted:22 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview:

As an Operations Executive at CaterNinja, you’ll be the backbone of day-to-day execution — owning the city processes, managing city on ground teams, and ensuring smooth coordination from kitchen to client. This role requires a blend of field and in-office planning.

Key Responsibilities:

  • Oversee end-to-end catering operations — from kitchen coordination to last-mile delivery
  • Manage and mentor a team of field captains, delivery staff, and on-site supervisors
  • Track daily order execution, troubleshoot real-time issues, and ensure service standards are met
  • Implement and improve SOPs for dispatch, setup, hygiene, and post-event feedback
  • Conduct field visits to monitor service quality, staff performance, and client satisfaction
  • Manage warehouse and procurement for inventory and equipment readiness
  • Coordinate with Sales, Kitchen, and Client Servicing teams for seamless planning
  • Monitor KPIs (delivery time, setup accuracy, complaints) and initiate process fixes
  • Help drive cost-efficiency and optimize resource allocation
  • Maintain strong relationships with vendor partners and kitchen staff

What We're Looking For:

  • Strong communication and team leadership skills
  • Problem-solver who thrives under pressure and gets things done
  • Comfortable with early mornings, late nights, and being on the move
  • Excel/Google Sheets knowledge; bonus if familiar with ops tools or dashboards
  • High ownership mindset and startup hustle

Why CaterNinja?

  • Work directly with founders & shape operations from the ground up
  • A dynamic role that mixes field execution with backend control
  • Fast growth, steep learning, and real impact every single day
  • Culture of action, speed, and continuous improvement

Job Type: Full-time

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

  • Health insurance

Schedule:

  • Day shift

Work Location: In person

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