Operation Head-Logistics-Surat-Upto 46k ctc

Profile: Operation Head-Logistics-Surat-Upto 46k CTC
Salary: 46k CTC- 40k in hand
Experience: 5-7 years
Age Limit: Up to 40 years
Salary: [To be discussed based on experience]

About the Company:
Company is India’s leading green logistics company, committed to creating sustainable and technology-driven delivery solutions. Our mission is to optimize last-mile operations through eco-friendly practices, efficient rider management, and robust operational excellence.

Key Responsibilities:

1. Training & Development

• Conduct training sessions for riders, telecallers, and new hires to ensure proper process understanding and performance improvement.

• Organize regular refresher and skill enhancement sessions.

• Perform training audits to assess the effectiveness of sessions and identify improvement areas.

2. Rider Engagement & Retention

• Drive engagement initiatives to maintain motivation and satisfaction among riders.

• Address rider grievances and ensure timely resolutions.

• Manage rider onboarding, coordination, and retention strategies to minimize attrition.

3. Team & Vendor Coordination

• Support and guide the hiring team in overcoming operational and recruitment challenges.

• Coordinate with vendors for rider hiring, documentation, and payment collections.

• Manage vendor-related payments and ensure timely settlements.

4. Strategy & Marketing Initiatives

• Develop and implement strategies to attract and retain riders.

• Plan and execute marketing and promotional activities for rider acquisition.

• Design and manage incentive programs for riders and recruiters to enhance performance.

5. Reporting & MIS Management

• Maintain accurate data and prepare MIS reports related to training, recruitment, and operations.

• Track training outcomes, engagement metrics, and incentive performance.

6. Travel & Coordination

• Travel across assigned cities (up to 3 locations) for training, audits, and operational coordination as required.

Required Skills & Experience:

• Minimum 5-7 years of experience in Training, Operations, or Rider/Telecaller Management.

• Proven rider handling experience is mandatory.

• Strong communication, presentation, and interpersonal skills.

• Experience in team management and cross-functional coordination.

• Proficiency in MS Excel and reporting tools.

• Willingness to travel as per business requirements.