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Healtholife Healthcare
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Operation Executive

Operation Executive

Healtholife Healthcare

0 - 31 years

1 - 2 Lacs

vashi navi mumbai

Posted:2 days ago| Platform: Apna logo

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Skills Required

management service resolve coordination communication logistics report processing reporting efficiency support compliance strategies documentation reports

Work Mode

On-site

Job Type

Full Time

Job Description

Job Responsibilities – Operations Executive (Labridge)Client Management & Follow-up Regularly follow up with clients to ensure smooth service delivery and maintain strong relationships. Address and resolve client queries in a timely and professional manner. Act as the primary point of contact for customers, ensuring high satisfaction levels. Coordination & Communication Coordinate effectively with logistics partners to ensure timely sample collection and report delivery. Liaise with lab staff and technicians to ensure accurate processing and on-time reporting. Bridge communication between clients, logistics, and laboratory teams for seamless operations. Service Quality & Process Improvement Monitor and evaluate service quality to ensure consistent customer satisfaction. Escalate issues to management where necessary and suggest solutions for improvement. Assist in streamlining operational processes for better efficiency and customer experience. Operational Support Maintain proper records of client interactions, follow-ups, and service status. Ensure compliance with company policies and service standards. Support management in implementing new operational strategies and initiatives. Reporting & Documentation Prepare and share regular updates/reports on client servicing, logistics coordination, and operational challenges. Document client feedback and support in corrective action implementation.

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Operation Executive