Online Merchandising Executive

Company Description

SHIVAN & NARRESH is India’s first luxury holiday brand, celebrated for its pioneering approach to holiday lifestyles. The brand has recently forayed into Home & Lifestyle products with a wide variety of products featuring its iconic prints. The brand operates a flagship SHIVAN & NARRESH Homes store in The Chanakya, New Delhi, and via e-commerce on www.shivanandnarresh.com

Role Description

The Online Merchandising Executive will be responsible for driving online sales performance, ensuring operational efficiency, and delivering a seamless customer experience across all digital platforms. The role requires hands-on experience with Shopify and ownership of catalogue management, pricing, promotions, inventory coordination, and platform hygiene, along with strong analytical capabilities and the ability to collaborate effectively with cross-functional teams including marketing, design, operations, and production.

Key Responsibilities

• Manage

  Shopify storefront

  operations including product catalogue, pricing, promotions, inventory coordination, and platform hygiene.
• Track and analyse website

  performance metrics

  to improve user experience, discoverability, and conversions.
• Execute

  CRM campaigns (Email & WhatsApp) t

  o drive engagement, retention, and repeat purchases.

• Handle customer interactions

  , order management, and ensure smooth fulfilment and delivery coordination.
• Collaborate with marketing, design, operations, and production teams to support campaigns and business goals.

Qualification

• Minimum

  2 years of experience

  in e-commerce or online merchandising.

• Hands-on experience with Shopify

  for catalog, pricing, promotions, and storefront management.
• Strong understanding of

  online merchandising, inventory coordination, and platform hygiene

  .
• Working knowledge of

  website analytics

  , CRM tools, and performance tracking.
• Proficiency in

  MS Excel

  and familiarity with

  Google Analytics

  or similar tools.
• Ability to collaborate effectively with

  cross-functional teams

  including marketing, design, operations, and production.
• Experience in

  fashion, retail, or DTC e-commerce

  is preferred.