Onboarding Specialist

Roles and Responsibilities

• Weekly Contingent reports with follow up on progress, escalation to Manager
• Audits reports with follow up to Team Lead
• Sending all Wednesday email updates to field on status of their onboarding
• Sending Unresponsive emails to field regarding the action needed
• Out of office coverage on placements that have been started
• Onboarding send Estaff and Welcome letter on specific accounts
• I9 EAD expiration document follow up with field and talent
• I9 Everify weekly report and follow up as needed
• RITS process weekly notification to field with confirmation of start date
• RITS onboarding weekly
• FCRA reporting and processing
• All other duties as assigned by Manager

Key Skills Required

• Comfortable working in multiple systems
• Strong Communication Skills
• Attention to detail
• Ability to respond to customer needs with speed and accuracy
• Willingness and eager to learn
• Demonstrates Adaptability - Learning Randstad Pace
• Connect the dots and understand dependencies
• Acts with a sense of urgency
• Openly receives feedback
• Ability to multitask and prioritize work
• Accountable for personal results and teamwork
• Adherence to deadlines
• Focus on accuracy
• Speak, Understand and communicate fluently in English.

The success of the role will be driven by:

• Clarity of work and training provided to the offshore team
• Quality and timeliness of feedback especially during ramp-up
• Regular review of the effort and outcomes between onshore and offshore teams
• In addition to training, job aids to assist offshore team
• Timeliness and accuracy of data provided in the prepped recon.
• The inclusion of the offshore team in daily huddles and regular communication

Shift Timings:

• 8 am to 5 pm EST ( 6:30 pm to 3:30 am IST)
• 8 am to 5 pm PST ( 9:30 pm to 6:30 am IST)

Sensitive data access:

Education & Qualifications:

• Bachelors degree
• 1 to 3 years of Data Entry, Operations, or Customer Service Experience
• Proficient with Google Suite - mail, calendering, sheets, docs and shared drives