Onboarding Specialist

As the Customer Support representative, you will be the main point of contact for staffing agencies in Japan regarding background verification services. Your responsibilities will include handling inquiries, resolving issues, and providing guidance on the BGV process through phone, email, and chat. It is crucial to ensure high levels of customer satisfaction by addressing concerns promptly and professionally. Additionally, you will collaborate closely with internal teams to escalate and resolve technical or process-related concerns. In the Operations & Process Management domain, you will be overseeing the end-to-end background verification process for staffing agencies to ensure smooth execution. Coordination with verification teams and internal stakeholders will be necessary to maintain operational efficiency. Monitoring verification progress, following up on pending cases, and ensuring timely report completion are also part of your role. Identifying process improvements to enhance speed, accuracy, and compliance with Japanese regulations is crucial. Moreover, ensuring data sanity and conducting hygiene checks of data entry in Japanese and English will be essential. Regarding Compliance & Documentation, maintaining accurate records of client interactions, verification status, and service performance metrics will be your responsibility. You will also assist in documentation and reporting in Japanese as required by internal and external stakeholders. To qualify for this position, you must be fluent in Japanese and English with professional proficiency. Working hours are Japanese Local Time 9 AM to 6 PM, Monday to Saturday. A minimum of 2 years of experience in handling Japanese customers is required, while experience in background verification is a plus. Prior experience in HR, staffing agencies, or compliance-related roles is preferred but not mandatory. The ideal candidate should possess excellent communication and problem-solving skills. Strong attention to detail and the ability to handle multiple tasks are essential. Proficiency in Microsoft Office, CRM software, and ticketing systems is necessary. Moreover, the ability to work independently and collaborate with global teams is crucial for success in this role.,