Onboarding Analyst

Vonage Business Communication

0 - 2 years

2 - 5 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

focus process improvement cloud medical insurance jira operations digital transformation unified communications salesforce recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ensure smooth operation of all processes relating to customer onboarding & product registration; guiding customers as required
Establish and maintain trusted and collaborative working relationships with internal and external teams to facilitate and accelerate the on-boarding processes, communicating effectively in writing and verbally.
Proactively respond to internal and external customer queries in a timely manner
Actively identify process improvement areas and solutions, communicating findings with team and leaders where appropriate.
Manage set up activities in several dashboard systems, for our customers to go live with some of our products
Help us transform and automate our manual processes into a best in class onboarding experience

What You Will Bring:

Fluent in English.
Degree educated. Bachelor s degree required, preferably in Business.
Technically savvy. You re always thinking of ways to improve our way of working with the latest technology
A junior project manager, with exceptional ability to balance competing priorities
Process oriented and adaptable. You can juggle multiple steps in complex process maps, whilst delivering on tight deadlines.
Customer focused
, always thinking about how to improve tools and customers for your internal and external customer
Collaborative and friendly. You excel at communicating with diverse stakeholders.
A problem solver. You proactively identify gaps and challenges, pitching solutions.
Comfortable in a fast pace, global & multicultural environment

Nice to have

Top notch JIRA and Salesforce skills
Experience in a tech company
Familiarity with G-Suite

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