Join Vonage and help us innovate cloud communications for businesses worldwide! Saturday to Wednesday, with Sat-Sun rotating through the three shifts, and Mon-Tue-Wed working EMEA hours Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal, and true advocates of our company! Why this role matters As an API/SDK Video Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs. IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW……. Your Key Responsibilities Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations Communicate effectively (both verbal and written) with our customers and internal stakeholders Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly Contribute to internal and external knowledge bases Collaborate with your team to identify bugs and escalate to next-level support Communicate well with different audiences (developers, technical and non-technical users) Required What you'll bring Bachelor’s Degree in Computer Science or equivalent At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors Experience supporting or implementing APIs or SDKs Experience with IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets Capable of troubleshooting client and server-side code Experience We Consider a Plus Experience with other programming languages: PHP, Python, Ruby, Node JavaScript, iOS or Android development experience Experience building applications using iOS, Android or Javascript Conceptual understanding of the principles of good software design There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. Who We Are Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. Show more Show less

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Engineering Mission Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth. Why This Role Matters The Engineering team at Vonage is a fast growing group of talented engineers. Java Developers here face multiple challenges associated with high performance, distributed systems, and processing large volumes of data in real time. Our Engineers work on an exciting mix of both greenfield and existing projects, giving them an opportunity to explore new technologies. IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW……. What You Will Do Working on different aspects of the core product and associated tools, (server-side or user-interfaces depending on the team you'll join) Assisting with in-life maintenance, testing, debugging and documentation of deployed services Coding Designing new features. Creating the supporting functional and technical specifications. Estimating the effort required to develop and implement. Developing and unit testing new features. Supporting release and implementation of developed features. Adhering to coding standards development processes. What We Value Being disruptive. Getting things done. With smart people. Enjoying knowing that the work we do is having a global impact by enabling never before imagined communications. We have big goals, and we want the people who join us to be self-confident, focused on customers and delivery, and who are structured and committed in their approach. We iterate quickly, we fail fast, we take smart chances. We value those who will help us continue this spirit Values matter at Vonage. We are on a mission to bring value for consumers and enterprises through global cloud based communications. But just as important as delivering value is how we deliver that value. We believe in integrity. Both personally and professionally. We believe in empowering our employees and are actively seeking entrepreneurs in training who want to help build something larger. We have gotten to this point by being committed, passionate, and focused on getting things done. We need more people like us. If this appeals to you then we encourage you to apply. What You Will Bring Strong core Java, concurrency and server-side experience 04 Years of experience with hands-on coding, Strong Java and Microservices. (Must) Should have good understanding on AWS/GCP Kafka, AWS stack/Kubernetes An understanding of Object Oriented Design and standard design patterns. Experience of multi-threaded, 3-tier architectures/Distributed architectures, web services and caching. A familiarity with NoSQL databases Able to develop in a Unix/Linux environment, including basic sys-admin and scripting (shell, perl). Ability and willingness to work in a global, fast-paced environment. Flexible with the ability to adapt working style to meet objectives. Excellent communication and analytical skills Ability to effectively communicate with team members Experience in the following technologies would be beneficial but not essential, SpringBoot, Kotlin, AWS, Kubernetes, Terraform, Redis There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. Who We Are Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. Show more Show less

Join Vonage and help us innovate cloud communications for businesses worldwide! Why This Role Matters We are seeking a Fraud Investigation Manager to lead our dedicated team of fraud investigators and play a key role in protecting the company from fraudulent activities. This role is pivotal in shaping and enforcing anti-fraud policies, ensuring financial security and driving initiatives to detect, prevent and mitigate fraud. As Fraud Investigation Manager, you will oversee the fraud investigation staff, providing leadership, escalation support and strategic direction. You will work closely with senior management and other teams across the business to ensure best-in-class fraud detection and response strategies. This is an exciting opportunity for a fraud professional who thrives in a fast-paced environment and is passionate about minimising losses, implementing fraud prevention strategies and fostering a culture of fraud awareness within the organisation. Your Key Responsibilities Fraud Detection and Prevention Develop and implement fraud detection frameworks to prevent financial losses. Analyse fraud trends and collaborate with fraud product and tooling teams to enhance detection capabilities. Liaise with the Quality Assurance and Alerting team to refine alerting systems and fraud dashboards. Leadership and Team Management Lead and mentor a team of fraud investigators, ensuring they are equipped with the necessary skills and knowledge. Handle fraud escalations, providing guidance and resolution strategies. Build and maintain performance metrics to measure team effectiveness against OKRs. Stakeholder Engagement and Compliance Be the face of Fraud Investigation, representing the function in key meetings with senior management and external stakeholders. Work closely with Legal and Compliance teams to navigate regulatory requirements and ensure adherence to industry standards. Documentation and Process Improvement Manage and contribute to a library of fraud documentation, runbooks and investigation guides. Support fraud risk reviews and mitigation plans, ensuring effective implementation. Assist the Operations Manager in the development of proactive fraud prevention initiatives. Financial and Operational Support Work with the Finance team to provide key fraud insights and guidance. Support the Carrier team in upholding fraud prevention standards and local compliance requirements. Qualifications And Experience Educated to degree level. Proven experience in fraud investigation, risk management or compliance. (At least 10+ years) Strong understanding of fraud prevention methodologies, including AML, KYC and fraud screening software. Experience in high-volume transaction industries (finance, telecoms, business services, etc.). Previous team leadership experience, with the ability to mentor and develop staff. Data-driven mindset, highly analytical with a strong grasp of fraud metrics. Skilled in Excel, SQL and business intelligence tools for fraud analysis. Highly numerate and detail-oriented, able to manage multiple fraud-related tasks in a dynamic environment. Excellent communication skills (both written and verbal). Strong organisational skills and ability to work in a fast-paced setting. How You'll Benefit Group health insurance - Covers Employee, Spouse, Children & Parents Group Accident & Disability Insurance Flexible benefits plan for tax exemptions Ericsson Care Line Attractive leave policy Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. Who We Are Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. Show more Show less

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Communications API As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more. Why This Role Matters As a Product Growth Analyst at Vonage, you will help grow products used by thousands of developers and businesses all over the world across our platform. Focusing on our Platform & Developer Experience, you'll be the driving force behind our data-informed decision making. In this role, you'll transform complex usage patterns and behavioral data into actionable insights that directly impact how developers interact with our platform. Your analysis will reveal which features drive adoption, where users encounter friction, and how we can optimize the developer journey. By connecting user behavior to business outcomes, you'll help us prioritize investments that maximize platform growth and developer satisfaction. In a highly competitive CPaaS market, your work will be crucial in identifying our competitive advantages and opportunities, ensuring we build a platform that developers choose over alternatives. Your Key Responsibilities Design and maintain dashboards and reports used to monitor key business metrics. Analyze customer usage patterns, retention, and churn to identify trends and opportunities. Support product teams with A/B test analysis and feature adoption metrics. Create and maintain SQL queries for regular reporting and ad-hoc analysis. Develop customer segmentation models and lifecycle analysis. Collaborate with stakeholders to define KPIs and success metrics. Present findings and recommendations to the leadership team. Required What you’ll bring Bachelor's degree in a relevant field or equivalent practical experience. 3+ years in an analytical or product-focused role, with strong skills in Excel, SQL, and Python or R. Proficient with data visualization tools (e.g., Adobe Analytics, Tableau, Looker, PowerBI, MixPanel, Heap). Experience with BI and data platforms such as Snowflake and DataBricks Skilled in exploratory analysis and designing multivariate experiments to inform product decisions. Proven ability to collaborate with cross-functional teams including engineers, designers, PMs, and data scientists. Strong quantitative analysis skills with a focus on extracting actionable insights from complex datasets. Experience We Consider a Plus Experience in working with telecommunications or API products. Experience working in agile environments and managing product roadmaps. Excellent communication skills to articulate complex security concepts to diverse audiences. How You'll Benefit Group health insurance - Covers Employee, Spouse, Children & Parents Group Accident & Disability Insurance Flexible benefits plan for tax exemptions Ericsson Care Line Attractive leave policy Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. Who We Are Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. Show more Show less

Join Vonage and help us innovate cloud communications for businesses worldwide! About Vonage : At Vonage, we are revolutionizing customer and employee engagement through a unified, intelligent, and omni-channel platform that empowers exceptional customer and employee experiences. Our cutting-edge Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solutions deliver seamless integration, advanced omnichannel communications capabilities, and next-generation technology to meet the evolving demands of businesses worldwide. We are committed to driving transformation by providing innovative, customer-centric solutions that enable organizations to engage, interact, and deliver personalized service at scale. About Team: At Vonage, our Lean Agile Centre of Excellence (LACE) team is dedicated to fostering high-performing teams and enabling efficient, outcome-driven delivery. We empower our engineering and product teams by championing Lean and Agile principles, optimizing delivery processes, and aligning execution with business strategy. Our goal is to create a culture of continuous improvement, collaboration, and adaptability—ensuring that our teams can deliver impactful solutions that drive customer success and business growth. Why this role matters: As an Agile Practice Manager at Vonage, you will be instrumental in shaping the evolution of Agile across the organization. You'll lead a community of Scrum Masters and Agile practitioners, coach leaders, and partner with cross-functional stakeholders to embed a high-performing Lean-Agile culture. This is a unique leadership opportunity to scale agility sustainably, improve delivery performance, and ensure our Agile ecosystem supports strategic business outcomes. What you will do: As an Agile Practice Manager, you will lead and grow the Agile capability within the organization, fostering a culture of continuous learning and high performance. You will work closely with senior leadership across Product and Engineering to drive Agile maturity and alignment across value streams. Provide strategic leadership for Agile practices across teams and departments, ensuring consistent and impactful Agile adoption. Lead, mentor, and coach a team of Scrum Masters and Agile practitioners, fostering their growth and effectiveness. Collaborate with Engineering and Product leadership to align Agile practices with business and product strategies. Facilitate executive-level alignment on Agile transformation goals and progress, supporting a strong feedback culture. Define and evolve Agile operating models (e.g., based on SAFe, but tailored for Vonage), ensuring scalability and sustainability. Champion organizational change initiatives to deepen Agile mindset and behaviors at all levels. Identify systemic impediments and work across silos to improve flow, transparency, and value delivery. Track Agile health metrics at a portfolio level to guide continuous improvement and inform strategic decisions. Lead communities of practice and foster a vibrant Agile coaching culture across the organization. What will you bring? You'll be a strategic thinker, experienced coach, and pragmatic leader who understands how to apply Agile practices in a way that serves people and outcomes. You bring a passion for transformation, a systems view of delivery, and the ability to lead change across complex organizations. Required : 6+ years of experience in Agile roles, including experience leading Agile teams and/or coaching at scale. Proven leadership in building Agile capabilities and guiding large-scale Agile transformations. Deep understanding of Agile frameworks (Scrum, Kanban, SAFe, LeSS, etc.) and Lean principles. Experience coaching leaders, teams, and change agents in Agile mindset and behaviors. Exceptional stakeholder management, influencing, and communication skills. Familiarity with portfolio-level Agile metrics and reporting to support executive visibility. Experience in international, distributed, and multicultural environments. Preferred : SAFe Program Consultant (SPC) certification or equivalent experience with Agile at scale. Background in engineering, product management, or delivery leadership. Experience working in a high-growth, fast-paced tech environment. Hands-on experience with Agile tools like Jira Align, Jira, Miro, Confluence, etc. #LI-CK1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! About Vonage: Vonage, a subsidiary of Ericsson, is a global leader in cloud communications. The company offers innovative solutions across Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and Communications Platform as a Service (CPaaS), enabling businesses to enhance their communication capabilities. About VBC: Vonage Business Communications (VBC) is Vonage's flagship UCaaS platform, providing integrated voice, messaging, video conferencing, and collaboration tools. Designed to improve productivity and streamline business communications, VBC serves a diverse range of clients, from small businesses to large enterprises. Role Overview: We are seeking an experienced and visionary Director of Software Engineering to lead our engineering teams dedicated to the development of the VBC platform. This role involves strategic leadership, technical expertise, and cross-functional collaboration to drive the evolution of our UCaaS offerings. Key Responsibilities: Strategic Leadership: Develop and implement a comprehensive software development strategy aligned with Vonage's business objectives. Oversee the technical direction and architecture of complex software systems within the VBC platform. Foster a culture of innovation, continuous improvement, and technical excellence. Team Leadership & Collaboration: Lead and mentor a team of engineering managers and their respective development teams. Recruit, hire, and onboard top engineering talent to strengthen the organization. Provide guidance, coaching, and performance feedback to team leaders. Promote a collaborative and inclusive work environment across all teams. Collaborate effectively with global teams and processes. Product Vision: Collaborate with Product Management to define and execute the product roadmap, ensuring alignment with customer needs and market trends. Drive innovation by identifying opportunities to enhance the platform's features and capabilities. Ensure timely delivery of product enhancements that meet quality and performance standards. Technical Expertise: Provide technical leadership in designing and implementing scalable, secure, and reliable cloud-based solutions. Leverage expertise in modern cloud platforms (e.g., AWS) and technologies to guide architectural decisions. Stay current with emerging technologies and industry trends to inform strategic planning and innovation. Ensure adherence to best practices in software development, including Agile methodologies and DevOps practices. Operational Excellence: Establish and maintain rigorous quality assurance processes to ensure the delivery of high-quality software. Oversee product support and maintenance activities, ensuring prompt resolution of issues and continuous improvement. Implement monitoring and alerting systems to proactively identify and address operational challenges. Collaborate with cross-functional teams to optimize system performance and reliability. Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field. Min 15+ years of experience in software development, with at least 08 years in leadership roles, including Director-level or equivalent positions. Proven track record of leading successful software development projects and teams. Deep understanding of AWS computing platforms and relevant architectures. Strong knowledge of software development methodologies (e.g., Agile, Scrum, DevOps). Excellent problem-solving and decision-making skills. Strong communication and interpersonal skills. Ability to inspire and motivate teams. Experience with end-to-end communication applications (e.g., VoIP, messaging, video conferencing) is advantageous. Proficiency in one or more of the following programming languages is a plus: Node.js, Java, Objective-C, Kotlin, Vue.js. #LI-CK1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! About Vonage : At Vonage, we are revolutionizing customer and employee engagement through a unified, intelligent, and omni-channel platform that empowers exceptional customer and employee experiences. Our cutting-edge Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solutions deliver seamless integration, advanced omnichannel communications capabilities, and next-generation technology to meet the evolving demands of businesses worldwide. We are committed to driving transformation by providing innovative, customer-centric solutions that enable organizations to engage, interact, and deliver personalized service at scale. About Team: At Vonage, our Lean Agile Centre of Excellence (LACE) team is dedicated to fostering high-performing teams and enabling efficient, outcome-driven delivery. We empower our engineering and product teams by championing Lean and Agile principles, optimizing delivery processes, and aligning execution with business strategy. Our goal is to create a culture of continuous improvement, collaboration, and adaptability—ensuring that our teams can deliver impactful solutions that drive customer success and business growth. Why this role matters: As an Agile Practice Manager at Vonage, you will be instrumental in shaping the evolution of Agile across the organization. You'll lead a community of Scrum Masters and Agile practitioners, coach leaders, and partner with cross-functional stakeholders to embed a high-performing Lean-Agile culture. This is a unique leadership opportunity to scale agility sustainably, improve delivery performance, and ensure our Agile ecosystem supports strategic business outcomes. What you will do: As an Agile Practice Manager, you will lead and grow the Agile capability within the organization, fostering a culture of continuous learning and high performance. You will work closely with senior leadership across Product and Engineering to drive Agile maturity and alignment across value streams. Provide strategic leadership for Agile practices across teams and departments, ensuring consistent and impactful Agile adoption. Lead, mentor, and coach a team of Scrum Masters and Agile practitioners, fostering their growth and effectiveness. Collaborate with Engineering and Product leadership to align Agile practices with business and product strategies. Facilitate executive-level alignment on Agile transformation goals and progress, supporting a strong feedback culture. Define and evolve Agile operating models (e.g., based on SAFe, but tailored for Vonage), ensuring scalability and sustainability. Champion organizational change initiatives to deepen Agile mindset and behaviors at all levels. Identify systemic impediments and work across silos to improve flow, transparency, and value delivery. Track Agile health metrics at a portfolio level to guide continuous improvement and inform strategic decisions. Lead communities of practice and foster a vibrant Agile coaching culture across the organization. What will you bring? You'll be a strategic thinker, experienced coach, and pragmatic leader who understands how to apply Agile practices in a way that serves people and outcomes. You bring a passion for transformation, a systems view of delivery, and the ability to lead change across complex organizations. Required : 6+ years of experience in Agile roles, including experience leading Agile teams and/or coaching at scale. Proven leadership in building Agile capabilities and guiding large-scale Agile transformations. Deep understanding of Agile frameworks (Scrum, Kanban, SAFe, LeSS, etc.) and Lean principles. Experience coaching leaders, teams, and change agents in Agile mindset and behaviors. Exceptional stakeholder management, influencing, and communication skills. Familiarity with portfolio-level Agile metrics and reporting to support executive visibility. Experience in international, distributed, and multicultural environments. Preferred : SAFe Program Consultant (SPC) certification or equivalent experience with Agile at scale. Background in engineering, product management, or delivery leadership. Experience working in a high-growth, fast-paced tech environment. Hands-on experience with Agile tools like Jira Align, Jira, Miro, Confluence, etc. #LI-CK1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: As a member of the IAM Engineering team at Vonage, you will be responsible for the design, implementation, and management of enterprise IAM solutions. This role is critical to ensuring access to systems, applications, and data while maintaining regulatory compliance. This position involves working closely with cross functional teams to develop and enforce a proactive approach to system provisioning, maintenance, security, and compliance, ensuring alignment with company objectives and regulatory standards. A key aspect of this role is developing policies and procedures that ensure system integrity, security, and availability, with a strong focus on Identity Governance, Privileged Access Management (PAM), Identity Verification and Access Controls. Key Responsibilities: Cross-Functional Collaboration : Ability to communicate, problem-solve, and multitask effectively in a team environment across multiple departments. IAM Architecture & Implementation : Design, deploy, and integrate IAM solutions for both on-premises and cloud systems. Authentication & Authorization Frameworks : Implement and manage SSO, MFA, OAuth, OIDC, SAML, SCIM, and adaptive access controls. Access Control Models : Develop and enforce RBAC, PBAC, ABAC, geo-location-based controls, and access certification workflows. Integration & Automation : Integrate IAM with enterprise systems and use APIs, SCIM, and automation frameworks for synchronization and event-triggering. Security & Compliance : Define access policies, configure privilege access management, enforce least privilege, and ensure regulatory compliance (e.g., SOC2, CFIUS). Monitoring & Incident Response : Implement audit logging and monitoring to detect IAM-related threats; support a 24/7 on-call rotation. What you'll bring: Bachelor's degree in Computer Science, IT, or related field; 4–6 years in IAM engineering or security administration. Strong knowledge of IAM domains including IGA, PAM , identity lifecycle, and access control models. Proficient in SSO, SAML, OAuth/OIDC, MFA, Adaptive Authentication, and fine-grained authorization. Experience designing and deploying IAM/IGA solutions in enterprise environments, including tools like Okta , Saviynt, BeyondTrust, PlainID, and EntraID. Skilled in scripting, APIs, and JSON for customization and automation of IAM processes. Familiar with using SIEM tools to track IAM events and enforce security controls. Strong communicator of security concepts; relevant certifications (e.g., Okta, Microsoft, Saviynt) are a plus. How you'll benefit: At Vonage, we offer exciting work, career growth opportunities, and a collaborative hybrid work environment. In addition to competitive pay and benefits, we provide unlimited discretionary time off and tuition reimbursement. Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.#LI-RE1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Why This Role Matters We’re on the lookout for a dynamic Talent Acquisition Partner to be a key force behind our ambitious growth journey in India. In this role, you’ll take the lead in shaping the future of our API/CPaaS business by hiring exceptional talent across Engineering, Product, Operations, and Go-to-Market teams. Your impact will go far beyond filling roles — you’ll be a true talent advisor, partnering closely with stakeholders to attract the right people who will help drive our mission forward. At Vonage, we believe hiring is a craft. You’ll play a central role in delivering an outstanding experience for both hiring managers and candidates, while continuously enhancing and contributing to our end-to-end recruitment process. If you’re passionate about building high-performing teams and being part of a global brand making waves in the communications space, we’d love to hear from you. Please note; this role is not open to remote hiring, we are looking for someone who is currently based in Bangalore Your Key Responsibilities Act as a trusted talent partner to hiring managers – understanding their team goals and translating them into smart hiring strategies. Craft and execute effective sourcing plans by analysing role requirements and identifying the ideal candidate profiles. Proactively attract and engage top talent through multiple channels including direct sourcing, referrals, and talent pipelining. Champion an exceptional candidate experience – guiding, supporting, and setting clear expectations throughout the journey. Foster strong, collaborative relationships with stakeholders across HR and the wider business, becoming a go-to advisor for all things talent. Own and manage the offer process end-to-end – from presenting offers and handling negotiations to generating final documentation. Leverage recruitment data to keep stakeholders informed and support data-led decision making. What you'll bring Required 4+ Years of proven experience in hiring top-tier talent across a range of functions, with a strong focus on Product and Engineering roles Deep understanding of the Indian talent landscape, with the ability to navigate and adapt to its dynamic nature. Solid track record of managing the full recruitment lifecycle – from crafting smart sourcing strategies and engaging passive talent, to driving seamless offer processes. Confident in handling pipeline management and maintaining high standards of data integrity, while regularly providing stakeholders with meaningful, data-driven updates. Strong stakeholder management skills – you know how to build trust, communicate clearly, and influence with impact. Strong experience in using LinkedIn Recruiter to identify and engage top candidates. Experience We Consider a Plus Experience hiring across the broader APAC region, especially in Singapore and Japan A genuine passion for writing clear, compelling, and inclusive job descriptions that attract the right people Exposure to Go-to-Market (GTM) recruitment Familiarity with Greenhouse or similar applicant tracking systems How You’ll Benefit Attractive Discretionary Time Off Private Medical Insurance with optional dependent coverage Educational Assistance Reimbursement Program Opportunities for reimbursement for conferences, trainings, and other personal development events Maternity and Paternity Leave Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. Who We Are Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. Show more Show less

Join Vonage and help us innovate cloud communications for businesses worldwide! About Vonage Vonage, a subsidiary of Ericsson, is a global leader in cloud communications. The company offers innovative solutions across Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and Communications Platform as a Service (CPaaS), enabling businesses to enhance their communication capabilities. About VBC Vonage Business Communications (VBC) is Vonage's flagship UCaaS platform, providing integrated voice, messaging, video conferencing, and collaboration tools. Designed to improve productivity and streamline business communications, VBC serves a diverse range of clients, from small businesses to large enterprises. Role Overview We are seeking an experienced and visionary Director of Software Engineering to lead our engineering teams dedicated to the development of the VBC platform. This role involves strategic leadership, technical expertise, and cross-functional collaboration to drive the evolution of our UCaaS offerings. Key Responsibilities Strategic Leadership: Develop and implement a comprehensive software development strategy aligned with Vonage's business objectives. Oversee the technical direction and architecture of complex software systems within the VBC platform. Foster a culture of innovation, continuous improvement, and technical excellence. Team Leadership & Collaboration Lead and mentor a team of engineering managers and their respective development teams. Recruit, hire, and onboard top engineering talent to strengthen the organization. Provide guidance, coaching, and performance feedback to team leaders. Promote a collaborative and inclusive work environment across all teams. Collaborate effectively with global teams and processes. Product Vision Collaborate with Product Management to define and execute the product roadmap, ensuring alignment with customer needs and market trends. Drive innovation by identifying opportunities to enhance the platform's features and capabilities. Ensure timely delivery of product enhancements that meet quality and performance standards. Technical Expertise Provide technical leadership in designing and implementing scalable, secure, and reliable cloud-based solutions. Leverage expertise in modern cloud platforms (e.g., AWS) and technologies to guide architectural decisions. Stay current with emerging technologies and industry trends to inform strategic planning and innovation. Ensure adherence to best practices in software development, including Agile methodologies and DevOps practices. Operational Excellence Establish and maintain rigorous quality assurance processes to ensure the delivery of high-quality software. Oversee product support and maintenance activities, ensuring prompt resolution of issues and continuous improvement. Implement monitoring and alerting systems to proactively identify and address operational challenges. Collaborate with cross-functional teams to optimize system performance and reliability. Qualifications Bachelor's degree in Computer Science, Engineering, or a related field. Min 15+ years of experience in software development, with at least 08 years in leadership roles, including Director-level or equivalent positions. Proven track record of leading successful software development projects and teams. Deep understanding of AWS computing platforms and relevant architectures. Strong knowledge of software development methodologies (e.g., Agile, Scrum, DevOps). Excellent problem-solving and decision-making skills. Strong communication and interpersonal skills. Ability to inspire and motivate teams. Experience with end-to-end communication applications (e.g., VoIP, messaging, video conferencing) is advantageous. Proficiency in one or more of the following programming languages is a plus: Node.js, Java, Objective-C, Kotlin, Vue.js. There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. Who We Are Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. Show more Show less

Join Vonage and help us innovate cloud communications for businesses worldwide! Why This Role Matters The Product Manager, Vertical Solutions, will lead the strategy and execution to position our CCaaS, UCaaS, and AI solutions within the manufacturing sector of the market. This will include identifying what integrations, product capabilities, certifications, and regulatory requirements Vonage must meet to successfully compete in these markets. It will encompass driving new capabilities into our platform to deliver vertical specific solutions, being deeply immersed in these markets, and working with solution engineers to predefine CCaaS, UCaaS, and AI templates and starter packs for use cases common in those verticals. This role will partner tightly with product marketing to define the appropriate messaging and positioning of our solutions for this segment. Your Key Responsibilities Develop and execute on the strategy to win disproportionately in the manufacturing market segment with our CCaaS, UCaaS, and AI products and solutions. Define core communication and customer experience use cases that are common in manufacturing companies that can be met with Vonage’s solutions. Scope requirements needed within our CCaaS, UCaaS, and AI platforms to support these use cases and drive prioritization and implementation into our product and engineering teams. Understand and socialize the customer experience / business challenges faced by manufacturing companies and translate that into targeted solutions for our CCaaS, UCaaS, and AI products. Partner with our sales and marketing teams to define and execute on a go to market strategy for launching solutions into the manufacturing segment. Identify key platform integrations needed specific to each vertical - e.g. commonly used systems that Vonage would need to integrate into in order to be successful in the manufacturing market with our CCaaS and UCaaS solutions. Collaborate with solution engineering resources to create customized dashboards and configurations of our products to meet common use cases “out of the box”. Work closely with our product enablement team to ensure sales, partners, and support understands the offerings and can effectively sell and support them. Be active within manufacturing industry forums (conferences, user groups, analyst events) to understand market trends, emerging market needs, and to position and evangelize Vonage solutions What You'll Bring Experience: Minimum 4+ years of experience in product or account management working with CCaaS / UCaaS / AI solutions for manufacturing companies. Other roles such as product marketing or solution engineering will be considered as well. Experience with CCaaS and/or UCaaS solutions - either supplier or customer side, with a good working knowledge of what these solutions provide. Experience with Salesforce solutions in manufacturing companies will also be considered. Deep understanding of business challenges within manufacturing companies that can be solved by CCaaS/UCaaS/AI based solutions. Awareness and involvement in industry and analyst forums. Strong industry knowledge of relevant regulatory frameworks and compliance requirements for deploying CCaaS/UCaaS/AI solutions in manufacturing. Strong analytical and problem-solving skills with the ability to translate complex technical requirements into clear business solutions. Experience working with cross-functional teams in a fast-paced, agile environment. Excellent written and verbal communication skills; experience presenting and defending business cases with executive leaders. Education: Bachelor’s degree in Business, Computer Science, Engineering, or a related field. An MBA or relevant advanced degree is a plus. There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. Who We Are Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. Show more Show less

Join Vonage and help us innovate cloud communications for businesses worldwide! Our function, within Fraud, is to protect our business, our customers and carrier partners from fraudulent behavior; ensuring we stay compliant with country, state and local laws and regulations. Why this role matters Our function, within Fraud, is to protect our business, our customers and carrier partners from fraudulent behavior; ensuring we stay compliant with country, state and local laws and regulations. The Senior Fraud Manager or Head of Fraud is key in defining and upholding anti-fraud policy, ensuring the profitability of the company. The duties of the role include analysis and implementation of initiatives to detect and prevent fraudulent transactions and behaviours, communicating these effectively with other areas of the business, minimising losses, and pro-actively contributing to the identification of improvements and technologies that should be used in preventing these problems up front. The successful candidate will be the main escalation point for all Fraud issues and will work with the senior management team in Operations to develop a ‘Best in Class’ Fraud Team. A team ready to face the changing and challenging landscape of Fraud and protect our revenue and services. IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW... Your Key Responsibilities The role will entail managing three main Fraud areas: 24x7 Operation - This incorporates the existing 24x7 Fraud Team and building this out to encompass all Carrier Operations functions that require 24x7 service management. Fraud Operations - Tier 2 Fraud. Fraud Investigation Team - Tier 3 Fraud investigation and proactive Fraud work. Be the ‘face’ of Fraud, fronting key meetings and communicating with senior management and stakeholders. Address Fraud escalations and provide actionable feedback. Create and maintain a library of runbooks, fraud documentation, and guides. Build metrics to measure Fraud performance against OKRs and update leadership via SOV. Collaborate with Legal and Compliance to address new rules and regulations. Own and manage Compliance and Fraud Regulations for CPaaS Reseller partners. Liaise with Quality & Innovation to improve alerting and dashboard metrics for fraud detection. Produce fraud risk reviews, mitigation plans, and steer their implementation. Support the Operations Manager in developing fraud prevention initiatives. Assist the local Carrier team in upholding standards and requirements. Provide guidance and information to the Finance team. Build a vision to advance the Fraud team, working closely with Fraud Product, tooling teams, and stakeholders. What You'll Bring Experience working within the Telecommunications Industry and knowledge of both Voice and SMS Fraud. Proven track record of managing teams of similar size (3 teams, 25 people total). Expertise in anti-fraud techniques and practices (AML, KYC). Proficiency in Excel, data analytics, SQL, and business intelligence tools. Familiarity with fraud screening software and management tools. Background in high-volume transaction industries (finance, business services, etc.). What's Required For Application Demonstrated experience in fraud management and prevention. Strong understanding of fraud detection tools and technologies. Proven ability to lead and develop high-performing teams. Excellent problem-solving and analytical skills. Familiarity with compliance and regulatory requirements in fraud prevention. Nice to have Experience with Adaptive Mobile, SIFT, or similar tools. How You'll Benefit Group health insurance - Covers Employee, Spouse, Children & Parents Life insurance Group Accident & Disability Insurance Flexible benefits plan for tax exemptions Ericsson Care Line Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need, or geographic location. There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice here. Who We Are Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. Show more Show less

Join Vonage and help us innovate cloud communications for businesses worldwide! Why This Role Matters This role on the Digital & Customer Analytics team at Vonage will be responsible for creating actionable business insights and ensuring data integrity for advertising purposes. You will create opportunities to deliver business value through your expertise in digital analytics. Your Key Responsibilities Support demand generation stakeholders by fulfilling reporting and third-party tracking requests, including implementation via Adobe Launch. Implement and maintain tracking solutions using Adobe Customer Journey Analytics, ensuring accurate variable mapping, tag setup, and dataLayer integration. Monitor data integrity and automate scripts to detect outages across analytics platforms. Develop and maintain dashboards and reports in Adobe Analytics and Tableau to generate actionable marketing insights. Conduct QA, UAT, and ad-hoc analyses to validate data accuracy across Adobe Analytics, Snowflake, and Tableau. Stay current with web analytics technologies, GDPR, and privacy regulations to ensure compliant data practices. Demonstrate strong analytical, communication, and project management skills across all tasks and initiatives. Required What you'll bring: Have working knowledge of Adobe Launch, Adobe Customer Journey Analytic, Adobe Analytics and advertising platforms (Google, Facebook, LinkedIn, Epsilon). Ability to quickly master tracking implementations of new third-party vendors and ad-tech such as 6thSense, Facebook, Google, LinkedIn, Adobe Target, etc. Ability to quickly analyze and build reports in Adobe Analytics, and Tableau. Experience with querying and analyzing hit level Adobe Analytics and granular customer level data. Availability to work fixed working hours: UK/EMEA shift Experience We Consider a Plus Over 7 years of experience implementing web analytics solutions using tools like Google Analytics, Adobe Analytics, GTM, Adobe Launch, Tealium, and Snowplow. Proficient in JavaScript and SQL, with expertise in DataLayer development and full lifecycle implementation using tag managers or Web SDKs Maintain tag deployment compliance through OneTrust integration and support consent-based tracking strategies. Strong communicator with the ability to work independently in AGILE environments and collaborate across diverse technical and business teams. How You'll Benefit At Vonage, we offer exciting work, career growth opportunities, and a collaborative hybrid work environment. In addition to competitive pay and benefits, we provide unlimited discretionary time off and tuition reimbursement. Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process. There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice here. Who We Are Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Why This Role Matters As short as possible Your Key Responsibilities What you'll bring Required max 7 points Experience We Consider a Plus max 4 points How You’ll Benefit Please include local benefits - Local benefits Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process ’S TAG -> please add here your LI tag and use the white text color There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice here. Who We Are Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Communications APIs As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel - including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more. Vonage Applications Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences. Why this role matters The Deal Desk Analyst plays a crucial role in structuring competitive deals and optimizing pricing strategies to drive revenue growth and market share. Your key responsibilities: Work with Sales Teams in building price quotes for customers, including our largest and most strategic accounts Collaborate with Operations, Finance, Legal, Product and Pricing teams to optimize the onboarding process of customers Help drive adoption of CPQ, the sales self-service quoting tool in SFDC Provide analysis around trends in customer requests and pricing. Take action on trends revealed, driving changes in pricing and costs Streamline and improve business practices, including tools, templates and processes, to increase the efficiency of the Deal Desk team Train and advise Sales and any other stakeholders on pricing, quoting, on-boarding process and best practices Define and manage projects to deliver further operational efficiencies What you'll bring Required: Bachelor's degree in Business, Economics, Finance or Accounting 5+ years in a fast-paced, deadline-driven role Strong analytical and problem-solving skills Excellent communication and stakeholder management Advanced Excel skills and data manipulation Fluent in English Structured and delivery-focused approach Experience we consider a plus: Familiarity with CPQ tools Background in SaaS or tech industries How you'll benefit: Discretionary Time Off Annual bonus opportunity Educational Assistance Reimbursement Program #LI-MW1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice here. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! About the job Vonage is looking for a talented and enthusiastic principal architect. You will join the core architecture team that works across multiple product lines and with hundreds of engineers. You will be working with engineering leaders, product managers and other architects to help set the architectural direction for a major product suite. You will be instrumental in achieving the core team goals: Ensure the technical strategy aligns with the business vision and product direction. Maintain architectural integrity across all value streams and domains. Accelerate delivery through standardized architecture and reusable patterns. Build architectural capability across the organization through mentorship and governance. Proactively manage systemic risks (scalability, performance, maintainability, security). What You're Great At Independently tackling challenges: You don't need anyone to keep you on track. You're organized and efficient Strong soft skills & ability to work with and influence senior leaders and peers. You will need to understand leading without authority, mentoring and coaching. Flexibility and adaptability to work in a growing, dynamic team. What You Must Have Experience In 10+ years in software development. 2+ years in an architecture focussed role for a mid-size or larger organization. Running an architecture process with five or more engineering teams. Working with cloud technologies. AWS is great, but Azure and GCP are fine. What You're Good At You understand all aspects of software development. Energy, curiosity, and a desire to learn and improve. Finding pragmatic solutions to complex socio-technological problems. Qualities About You That Might Make Our Decision Easier Knowledge of architecture processes such as TOGAF. In particular, where they can help and where they won't. Experience in Contact Center (CCaaS) and/or Unified Communications (UCaaS) environments. Bringing knowledge of micro-services, async communication, distributed systems development, and non-functional requirements. Seeing the bigger picture and grasping the full scope of the business. Be a strong advocate for agile and lean software development practices. A drive to always leave things better than how you found them: Code, processes, documentation, interactions with people and every other aspect of your work life. There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.