Omnissa Sovereign Solutions Engineer

We are looking for a highly skilled OSS Support Engineer with strong hands-on experience in VMware Workspace ONE (UEM + Access + Horizon/UAG exposure preferred) to join our global mobility and EUC operations team.

You will be responsible for managing, troubleshooting, and maintaining Workspace ONE-powered device management for enterprise customers across India and international regions.

This role requires deep technical expertise, strong analytical skills, and the ability to work in a fast-paced, high-availability environment supporting Fortune 500–level customers.

Key Responsibilities

1. Workspace ONE Administration

• Deploy, configure, and manage Workspace ONE UEM for Android, iOS/iPadOS, Windows, and macOS.

• Manage profiles, compliance policies, configurations, apps, VPP, DEP/ABM, Knox, OEMConfig, and sensors.

• Perform certificate authority, SCEP, PKI, Active Directory integrations.

• Manage Workspace ONE Access (optional but preferred).

• Support Horizon and UAG environments (added advantage).

2. OSS Support & EUC Operations

• Provide Level 2/L3 technical support for OSS (Omnissa Sovereign Solutions).

• Handle incident management, ticket triaging, RCA, and escalations.

• Monitor system health, server performance, device compliance, and policy enforcement.

• Manage patching cycles, lifecycle management, and upgrades.

3. Troubleshooting & Issue Resolution

• Diagnose and resolve issues related to:

• Enrollment failures

• Application deployment

• Compliance failures

• Certificate/identity issues

• VPN/UAG/conditional access

• Windows patching/UEM agent issues

• Ensure rapid turnaround and SLA adherence.

4. Customer & Stakeholder Collaboration

• Work directly with enterprise customers, licensees, and internal teams.

• Participate in customer calls, tech reviews, and troubleshooting sessions.

• Document solutions, build knowledge-base articles, and improve internal SOPs.

5. Reporting & Compliance

• Generate system reports, dashboards, and audit logs.

• Ensure compliance with enterprise security standards.

• Maintain proper documentation for builds, configs, and processes.

Required Skills & Qualifications

• 3–7 years of experience in EUC/MDM/UEM domain.

• Minimum 2 years deep hands-on experience in VMware Workspace ONE UEM.

• Strong understanding of:

• MDM protocols (Android Enterprise, iOS MDM, Windows MDM)

• AD/LDAP, Identity, SSO

• APIs, sensors, and UEM scripting

• Compliance frameworks and security posture

• Experience with Windows & macOS management, patching, and device lifecycle management.

• Ability to handle L2/L3 support tickets independently.

• Strong documentation and communication skills.

Preferred Skills

• Workspace ONE certification (VCTA, VCP-DTM preferred).

• Experience with Horizon, UAG, vSphere.

• Experience working with global enterprises / managed service environments.

• Familiarity with other UEM platforms (Intune, MobileIron, Knox Manage, MaaS360) is a plus.

Key Competencies

• Strong problem-solving ability

• Customer-first attitude

• Ownership & accountability

• Ability to work in global, cross-functional teams

• High attention to detail

• Ability to work under pressure in critical incidents