Jobs
Interviews
Jump Trading Group logo

Office Support Technician

5 years

0 Lacs

mumbai metropolitan region

Posted:1 day ago| Platform: Linkedin logo

Apply

Skills Required

support trading research mathematics physics cutting creativity collaboration drive risk design monitoring efficiency service pcs software citrix resolve automate powershell compliance scripting network management macos troubleshooting communication

Work Mode

On-site

Job Type

Full Time

Job Description

Jump Trading Group is committed to world class research. We empower exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting edge research to global financial markets. Our culture is unique. Constant innovation requires fearlessness, creativity, intellectual honesty, and a relentless competitive streak. We believe in winning together and unlocking unique individual talent by incenting collaboration and mutual respect. At Jump, research outcomes drive more than superior risk adjusted returns. We design, develop, and deploy technologies that change our world, fund start-ups across industries, and partner with leading global research organizations and universities to solve problems.At Jump, research outcomes drive more than superior risk-adjusted returns. We design, develop and deploy technologies that change our world, fund startups across industries and partner with leading global research organizations and universities to solve problems. As part of Jump’s IT Helpdesk, you will work directly with our end users to provide advanced technical support. You will be part of a team tasked with maintaining and monitoring our desktop and laptop fleet, striving for uptime, efficiency and predictability. Our team prides itself on excellent customer service and high customer satisfaction by having a can-do attitude. We want your help to ensure proper response times are met and issues are being resolved.

What You’ll Do:

  • Respond to telephone calls, email, and in-person requests for technical support.
  • Document, track, and monitor the problem to ensure a timely resolution.
  • Maintain and support desktop PCs, laptops, hardware, software and operating systems.
  • Maintain and support virtual desktops (VDI), virtual servers and Citrix infrastructure
  • Identify technical problems and conduct research to resolve these issues.
  • Automate routine tasks using PowerShell scripts.
  • Manage and deploy software using SCCM.
  • Administer and troubleshoot Intune configurations, scripts and compliance policies.
  • Administer and troubleshoot JAMF policies and configurations
  • Administer and troubleshoot VDI Infrastructure
  • Other duties as assigned or needed

Skills You’ll Need:

  • At least 5 years of experience from within an IT helpdesk environment required
  • Passion for technology
  • Strong customer service skills
  • Experience with SCCM for software deployment
  • Proficiency in PowerShell scripting
  • Knowledge of network principles and ability to troubleshoot basic network issues
  • Knowledge of Intune for device management, including autopilot and configuration
  • Prior experience with Windows 11, MacOS and Microsoft Office applications
  • Experience supporting users in virtual desktop environments is a plus
  • Strong IT troubleshooting techniques
  • Ability to automate processes and improve efficiency
  • Self-motivated and takes initiative. Strong work ethic
  • Well-organized, with a keen eye for attention to detail
  • Excellent written and spoken English communication skills
  • Team player and desire to roll up your sleeves to assist where needed
  • Reliable and predictable availability

More Jobs at Jump Trading Group

Campus Tech Ops Engineer (Intern)

Mumbai Metropolitan Region

Experience: Not specified

|

Salary: Not disclosed

Office Support Technician

mumbai metropolitan region

5.0 - 5.0 yrs
|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Jump Trading Group logo
Jump Trading Group

RecommendedJobs for You

Jump Trading Group logo

Office Support Technician

Jump Trading Group

mumbai metropolitan region

Jump Trading Group logo

Office Support Technician

Jump Trading Group

mumbai metropolitan region