O365 Support Engineer L1

Job Description

Title: L1 O365 Support EngineerLocation: NIBM Pune, MH, IndiaWork-Type: 5 Days OnsiteJob Type: Permanent Full-TimeCompensation: As per market standardsShift Timings: Rotational, 24/7Must have Expertise: Exchange Online, Mail Flow Troubleshooting, Security and Compliance, Retention Policies Availability: Immediate or two weeksApplication Deadline: May 23, 2025 About AlifCloud IT Consulting: At AlifCloud IT Consulting Pvt. Ltd. we are dedicated to delivering exceptional white-labeled services to enhance organizational security and efficiency. We support Managed Service Providers (MSPs) with our white-labeled offerings, providing valuable pre-sales assistance, top-notch engineers, 24/7 support, and comprehensive managed services. Our mission is to empower IT partners by modernizing their technical teams and ensuring round-the-clock availability through agile and responsive engineering support. Typical Day in The RoleThe purpose of the team is to provide frontline customer support for M365 Enterprise Level customers in the areas of Exchange Online, Cloud Identity, and Azure Identity.Key projects - Will be working on support cases for M365 Enterprise Level customers.Typical task breakdown and operating rhythm – Work assigned tickets from the queue, and collaborate with colleagues via various methods such as team meetings or group chats to triage on difficult cases. Key Responsibilities:Technical Support: Provide Level 1 support for Microsoft 365 services, including Office, Intune, Entra ID, Defender for Office, and Endpoint Security.Office Applications: Manage and support Office applications, assisting users with Outlook, Word, Excel, PowerPoint, and other Office apps.Intune Management: Configure, deploy, and manage mobile devices and applications using Microsoft Intune, ensuring compliance and security.Entra ID Management: Handle user identities and access management through Entra ID, supporting MFA and SSO solutions.Defender Security: Implement and manage Defender for Office and Endpoint to protect against threats and vulnerabilities, and monitor security alerts.Documentation: Maintain comprehensive documentation of configurations, processes, and troubleshooting steps.Customer Service: Deliver exceptional customer service by effectively communicating with clients and addressing their needs promptly.Collaboration: Work closely with other team members and departments to ensure seamless integration and operation of M365 services. RequirementsMust Have Technical expertise in the following technologies:Top Hard Skills Required + Years of Experience, the candidate must meet at least 5 of the following listed requirements below:Must have Office 365 Knowledge.Must know Office 365 AdministrationHands-on expertise in Exchange Online, Mail Flow Troubleshooting.Hands-on expertise related to Security and Compliance, Retention Policies, and Outlook Client Troubleshooting.Must know Active DirectoryOffice 365 Migration Experience.Licensing in Office 365.Basic knowledge about SharePoint Online and Teams will be of added advantage.Must have Good Verbal and written communication skills.Must have very strong troubleshooting/Problem solving skills. Nice To HavesMSFT Certifications such as:Microsoft 365 Certified: Administrator ExpertMicrosoft 365 Certified: Endpoint Administrator AssociateMicrosoft Certified: Information Protection and Compliance Administrator AssociateMicrosoft Certified: Identity and Access Administrator AssociatePrevious MSFT work experienceExperience working with and supporting customers in another language(s) Alif Perks:Work with cutting-edge technologies and tools.Opportunity for personal and professional growth within a fast-paced, innovative company.Collaborative, inclusive, and supportive work environment.Flexible schedule and hybrid work settingPaid company holidays and a global volunteer holidayGenerous health, wellness, benefits, and time away programsCommitment to individual growth and development, and opportunity for internal mobilityPassionate, high-achieving teammates excited to help you succeed and learn\Company-sponsored events and other activities. The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensures and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. At Alif, we believe that diversity is our strength and inclusion is our mission. Our team is a vibrant tapestry of different cultures, backgrounds, and perspectives, and we are proud to celebrate this diversity every day. Join us in celebrating the rich diversity that makes AlifCloud IT Consulting a great place to work! Together, we can create a more inclusive and equitable world.