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Hexaware Technologies
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Non Customer Service Healthcare General Manager

Non Customer Service Healthcare General Manager

Hexaware Technologies

15 - 20 years

15 - 19 Lacs

mumbai

Posted:2 days ago| Platform:

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Skills Required

six sigma account management strategic planning lean crisis management revenue generation media relations customer service business development public relations sales marketing quality management customer service management sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Responsibilities:

Manage and lead a team of 300+ members with a direct span of control of 3 6 leads / managers.

Oversee account management and revenue generation activities.

Ensure SLA maintenance and quality assurance across operations.

Develop and implement strategic planning initiatives.

Handle crisis management and problem-solving activities.

Collaborate with senior management to align operations with business goals.

Monitor and analyze performance metrics to drive improvements.

Foster a positive work environment and team culture.

Criteria:

15-20 years experience, managing a team size of 300+.

Graduate from recognized/full time college.

Work experience in a US Healthcare Eligibility/Enrollment program apart from Claims experience.

Minimum 3 years of experience as a Sr. Operations Manager in healthcare processes.

Exposure to Six Sigma/Lean preferably with YB/GB certification.

Proven track record in account management, process/SLA management and revenue

Desired

Strategic planning and crisis management skills.

Quality management.

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Hexaware Technologies

IT Services and IT Consulting

Navi Mumbai Maharashtra

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Non Customer Service Healthcare General Manager