NOC Engineer

About Aeris Communications Inc.

For more than three decades, Aeris has been a trusted cellular IoT leader enabling the biggest IoT programs and opportunities across Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Our IoT technology expertise serves a global ecosystem of 7,000 enterprise customers and 30 mobile network operator partners, and 90 million IoT devices across the world. Aeris powers today’s connected smart world with innovative technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth.

Job Summary

Network Operations Center (NOC) Engineers monitor applications and infrastructure for a IOT solution to proactively detect problems from a central location. They analyze problems, perform troubleshooting and incident response on the system, escalate to next level and track problems through to resolution.

Key Responsibilities

• Alarms monitoring of Aeris application and infrastructure
• Proactively identify the problem and take the defined actions based on scripted method of procedures
• Provide expertise in monitoring to department peers
• Escalate the issue to next level and ensure the problem resolution
• Page the stake holders and Set-up the Incident management bridge for problem resolution
• Document the problem, impact and resolution delivered by SMEs
• Managing multiple cases at one time while adding procedural documentation
• Manage your workload by accurately gauging timelines and meeting timelines
• Required to work in 24*7 shift

Minimum Requirements

• Degree within Electronics Engineering/Telecommunication Engineering/ Computer Science/Computer Engineering or equivalent.
• 2-5 years

Preferred Requirements

Technical and/or functional skills:

• Consistent success in NOC or in an IT helpdesk within a high traffic, global enterprise environment.
• Experience with Zendesk, Jira or ticket tracking best practices
• Excellent written and verbal communication
• Experience with diagnostic tools and reading and interpreting logs
• Excellent organization skills
• A curious mindset and a passion for continued learning, staying abreast of new technology and techniques
• Service Performance indicators and their interpretation.
• Working experience in either Access, Core, Transport networks
• Knowledge of routers/switches/firewall desired but is not mandatory

Personality attributes:

• Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.
• Must possess good communication skills and fluent in English speaking and Writing.
• Strict adherence to company policies, confidentiality, and mature judgment must be always demonstrated
• Desire to excel, capability to drive the solution of a problem and flexibility in work schedule
• Consistent attention to detail
• High level of commitment
• Team Player
• Customer focus approach and sense of urgency
• Ready to work in shifts 24x7

Aeris is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

As part of our hiring process, Aeris may conduct background checks to verify the information provided in your application and assess your suitability for the role. The scope and type of checks will comply with the applicable laws and regulations of the country where the position is based. Additional detail will be provided via the formal application process.