Job
Description
NIIT provides comprehensive and scalable managed training services for learning administration that maps directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing provider in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed over 50,000 days of classroom training and 20,000 hours of web based training localized to more than 25 languages. NIIT is a global service provider. We have presence in more than 40 countries. Link for our website: https://www.niit.com/mts/ NIIT is hiring for Exectuive Client Services role. (Client Executive) Experience : 0 to 2 yrs only Skills : Client servicing, training administration, handling escalations, excellent communications, international process exposure, good in Excel & PowerPoint. Shift : Must be comfortable with rotational shift including night/early morning shifts Location : Gurgaon sector 34. Both side transportation facility for hiring zone areas. Interested ones, please share your cv at Jasleen.2.Kaur@niitmts.com (704245078) A AMCS is the single point of contact for interacting with customer stakeholder/ manager for a defined region/ program. He/She would be responsible for coordinating and scheduling arrangements for delivery of training programs, events and workshops, including all logistical support. He/She is required to manage and coordinate multiple tasks and detailed activities in a time-intensive work environment. Responsibilities : Manage and Administer all activities end-to-end for assigned programs. • Pre-work tracking and following up with participants to ensure completeness. • Booking the venue for offsite activity or social events. • Provide support / help for all types of training events. • Managing nomination list for programs and working with the onsite team. • Marketing programs if required and as per client process requirements. • Ensure offsite training event activities are performed as per the Event Readiness Process/System. • Communicate with instructors and outside vendors using both written and spoken correspondence. • Coordinate and block Instructors dates & timing in lines with the training and workshop calendars. • Arrange for the training materials, manuals, hand-outs and other instructional aids; as well as equipment setup (like AV, toys, etc.) and refreshments. • Manage the training logistics (training room booking, manage access,photographer, etc.) and share detailed information to participants and trainers in advance. • Monitor completion of training activities such as Pre-work, Certificates. • Update Wiki/SharePoint/Global Website or client required site. • Ensure activation of registration link, roster & logistic management on the LMS. • Communicate with the internal and external vendors and ensure readiness ofthe Purchase Order. • Manage LMS Administration activities for blended trainings. • Maintain attendance records and feedback sheets, issuance of certificate, etc. • Generate reports from stated tool and update employee database as per the process. • Calibrate with customer stakeholders for any changes/updates in the training events/programs. • Ensure smooth running of events as per the program / course metadata in the CRM. • Follow the workflow / communication process on the CRM and adherence of case management process. NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
