NGO Business Operations Manager

We are looking for an experienced Business Manager serves as a critical support partner to the Director of Advancement, providing specialised expertise in donor relationship management

systems and operational excellence. This position acts as a force multiplier for the Director of

Advancement, embedding strategy into systems, enabling accountability, and accelerating

donor cultivation with precision.

The role requires a systems-thinking professional who can translate advancement strategies into

operational workflows, maintain data integrity, and provide actionable insights. The

Advancement Operations Manager serves as the subject matter expert for Virtuous CRM while

implementing best practices to enhance donor development efficiency.

Primary Responsibilities:

CRM Management & Expertise

• Serve as the subject matter expert in Virtuous CRM, maintaining clean data, optimising the

system features, and training staG as needed

• Build and maintain donor pipelines and segmentation structures in CRM to reflect giving tiers, engagement levels, and portfolio assignments

• Identify and implement CRM enhancements, integrations, and automations that support donor development Efficiency

Strategic Operations Support

• Collaborate with the Director of Advancement to map and operationalise the major gift

pipeline strategy in Virtuous

• Create and manage automated donor journeys and workflows for cultivation, stewardship, and

re-engagement across segments

• Monitor progress toward team-wide fundraising goals, flag bottlenecks, and assist in the

pipeline forecasting

Data Analysis & Reporting

• Generate CRM reports to track pipeline progress, portfolio performance, donor movement, and lag indicators

• Support relationship managers by tracking tasks, contacts, and follow-ups inside the CRM

• Ensure data entry, follow-ups, and event-related donor activity are accurately captured

Process Improvement & Best Practices

• Research and recommend sales best practices from the nonprofit and startup sectors,

applying insights to improve internal systems

• Other duties as assigned by supervisor

Qualifications:

Experience & Education

• 3-5 years in nonprofit operations, sales operations, or CRM management

• Experience with Virtuous CRM or similar donor management systems required

• Bachelor's degree preferred

Core Competencies

• Expert-level proficiency in CRM systems, particularly Virtuous

• Strong data analysis and reporting capabilities

• Systems thinking approach to process optimisation

• Understanding of donor development pipelines and major gift strategies

Technical Skills

• Excel proficiency for data modelling and reporting

• Experience with marketing automation platforms

• Strong organisational skills and attention to detail

• High integrity in handling confidential donor information

Employment Type:

Part time- Hyderabad

Industry:

NGO (Non-Profit)