Network Support Engineer

JD -Network Support Engineer

Key Responsibilities:

· Network Configuration & Maintenance: Configure, monitor, and manage network infrastructure components including Cisco switches, Fortinet firewalls, and Unifi/Mireka access points.

· Firewall Management: Implement and manage Fortinet firewall policies, VPN configurations, and security rules to protect the network from threats.

· Troubleshooting & Support: Diagnose, troubleshoot, and resolve network issues related to switches, firewalls, access points, and overall connectivity. Provide 2nd level technical support for network-related incidents.

· Network Performance Monitoring: Monitor the performance of network devices and ensure optimal network operation through proactive management.

· Documentation: Maintain detailed documentation of network configurations, topology, and security policies.

· Collaboration: Work closely with other IT teams to ensure network configurations meet operational requirements, security standards, and scalability for current and future needs.

· Upgrades & Patches: Implement software upgrades and patches for networking devices as needed to ensure the latest security standards and functionalities.

· Network Design Assistance: Assist in designing and planning new network segments, expansions, or infrastructure upgrades.

· User Support: Provide networking support for end-users, ensuring reliable and secure access to resources, especially related to network connectivity, Wi-Fi issues, and remote VPN access.

Key Skills & Qualifications:

· Networking Knowledge: Strong understanding of networking protocols (TCP/IP, DNS, DHCP, VLANs, routing, etc.) and hands-on experience with Cisco switches and routers.

· Firewall Expertise: Hands-on experience configuring and troubleshooting Fortinet Firewalls, including VPNs, traffic filtering, and security policy management.

· Access Points Management: Knowledge of Mireka and Unifi access point setups, configurations, and troubleshooting.

· Networking Tools: Familiarity with network monitoring tools and troubleshooting utilities (e.g., Wireshark, Ping, Traceroute).