Summary
Position Summary
Network Specialist – Senior Analyst - Deloitte Support Services India Private LimitedKey Responsibilities:
- Provide operational support for firewalls on multiple platforms across the Deloitte global infrastructure.
- First responder to monitored alerts, incidents, and issues.
- Service request fulfilment for firewall global policy and other security extension changes (VPN, IPS, URL Filtering, Application Control, etc.)
- Perform firewall policy changes, analysis and clean-up as requested by firms.
- Provide visibility and insight to assist customers with firewall activity and usage information.
- Follow through with firm and vendor resources to close out availability, performance, and security incidents that involve firewalls in any Deloitte location.
- Coordinate, triage, and troubleshot activities with customers.
- Accountable for executing tasks according to established standards, procedures, and processes.
- Able to communicate and work with customers and peers in different time zone and countries.
- Excellent written and verbal communication skills required .
- Must be able to easily analyse and communicate complex ideas to all levels of management.
- Additional responsibilities regardless of team include:
- Ensure firewall services and systems are always available and reliable.
- Respond to and manage service issues and problems.
- Responsible for awareness and compliance to policy and guidelines of the ISMS.
- Report, pursue, communicate, and when needed escalate any breaches in information security or policies.
- Able to coordinate and work with on-site engineers during outage or critical situations.
- Adhere to established incident management SLA and SLOs.
- Able to document troubleshooting/process related documents for the team.
- Collaboration:
- Participation in global technology systems and infrastructure Upgrade.
- Provide input into peer performance reviews.
- Mentoring of staff on technical processes and procedures.
- Knowledge Sharing / Documentation:
- Contribute to, produce, and maintain processes, procedures, operational and architectural documentation, that meet CTO Standards.
- Change Control - Ensure compliance with processes and adherence to standards and documentation.
- Assist in training new staff in technical processes and procedures.
- Work with CTO leadership and application teams in reviewing new documentation.
Required Skills & Qualifications:
Bachelor’s Degree/College Diploma in Computer Science or equivalent industry experience
- 3 - 7 years of experience is provided as a guideline for hiring and represents the amount of experience typically needed to be successful in this role.
- Expert level knowledge of Check Point firewalls including additional blades.
- Knowledge of Palo Alto and Checkpoint firewalls
- Knowledge of LAN/WAN and network protocols
- Knowledge of monitoring tools and commands to ensure quick resolution to issues.
- Advanced level skill in firewall policy management
- Ability to manage support cases with external technology vendors.
- Knowledge of server technologies is a plus.
- Knowledge of virtual technologies is a plus.
- Excellent written and verbal communication skills required . Must be able to easily analyse and communicate complex ideas to all levels of management.
- Sensitivity and cultural awareness are essential as the role will involve contact with a variety of people around the globe.
- Discipline and experience in recognizing and handling confidential and sensitive information.
- Excellent time management and attention to detail is essential.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Other Qualifications
- Professional Qualifications are preferred, including:
- Palo Alto / Prisma Certified
- Checkpoint Certified
- ITIL Foundation Certified
The teamAt Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience .Location : HyderabadWork shift Timings : 11 AM to 8 PM
Qualifications
- Bachelor of Engineering/ Bachelor of Technology
- 6-9 years’ experience in a similar role and Enterprise organisation.
How you’ll growAt Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art , world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.Deloitte’s cultureOur positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.Corporate citizenshipDeloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities . We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.Requisition code: 319269
