AMBC INC logo

Network Engineer / Senior Network Engineer – L2 Support

0 - 8 years

0 Lacs

pune maharashtra

Posted:3 days ago| Platform: Indeed logo

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Skills Required

network support wan cisco juniper networking aws vpc azure servicenow jira itil troubleshooting latency patching configuration solarwinds zabbix nagios documentation management analysis security compliance audit failover automation monitoring code

Work Mode

On-site

Job Description

On-site
Pune , Bengaluru Posted on 2025-10-08 Job Description Core Responsibilities Provide L2-level network support for enterprise clients operating across global hybrid environments (on-prem & cloud).
  • Configure, maintain, and troubleshoot routers, switches, firewalls, SD-WAN, VPNs, and wireless controllers (Cisco, Juniper, Fortinet, Palo Alto).
  • Support cloud networking components across AWS (VPC, Subnets, Gateways) and Azure (VNet, NSG, ExpressRoute) environments.
  • Manage incident and change requests in ITSM systems such as ServiceNow, BMC Remedy, or Jira following ITIL standards.
  • Perform L2 troubleshooting for critical network outages, latency issues, and performance degradation incidents.
  • Collaborate with L1 engineers to validate escalations, provide technical guidance, and ensure SLA adherence.
  • Execute infrastructure changes, including firmware upgrades, device patching, and configuration migrations.
  • Coordinate with L3 teams, cloud specialists, and OEM vendors (Cisco TAC, Fortinet, Juniper Support) for advanced troubleshooting and escalations.
  • Monitor and optimize network performance using tools like SolarWinds, PRTG, Zabbix, and Nagios, ensuring high network availability and uptime.
  • Maintain and update network documentation, configuration diagrams, SOPs, and troubleshooting runbooks.
  • Participate in major incident management (P1/P2) bridges and contribute to root cause analysis (RCA) reporting.
  • Ensure security compliance by applying network hardening practices, configuration baselines, and audit readiness checks.
  • Support business continuity and DR (Disaster Recovery) exercises by validating network redundancy and failover mechanisms.
  • Work closely with internal and client stakeholders to deliver stable, compliant, and secure network operations.
  • Contribute to process improvements, automation scripts, and proactive monitoring initiatives to minimize manual interventions.
Key Information
Industry IT Infrastructure / Network Operations / Managed Services Work Experience 4 to 8 years City Pune , Bengaluru State/Province Maharashtra, Karnataka Country India Zip/Postal Code 411001, 560001

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Network Engineer / Senior Network Engineer – L2 Support

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