NDR Team Leader

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Salary

About Sheopals:

Sheopals is a fast-growing wellness and personal care brand dedicated to providing high-quality, natural, and effective products. We are expanding our logistics and customer experience team to ensure seamless order delivery and customer satisfaction.

Role Overview:

NDR Team Leader

Key Responsibilities:

• Lead and manage a team of NDR executives handling daily undelivered orders.
• Monitor and analyze NDR reports from courier dashboards and internal systems.
• Coordinate with courier partners to ensure timely reattempts and delivery resolutions.
• Connect with customers to confirm addresses or delivery preferences for reattempts.
• Track and update order statuses in the system accurately.
• Identify and escalate recurring delivery issues or courier performance concerns.
• Work closely with warehouse and dispatch teams for order reshipment and RTO control.
• Prepare and share daily/weekly NDR performance reports with management.
• Train and motivate the NDR team to achieve performance KPIs.
• Ensure SLA adherence and customer satisfaction through proactive issue resolution.

Key Skills Required:

• Excellent communication and coordination skills (English & Hindi).
• Good understanding of e-commerce logistics and delivery processes.
• Strong problem-solving and decision-making ability.
• Proficiency in MS Excel, Google Sheets, and courier dashboards.
• Team management and leadership experience.
• Data analysis and reporting capability.

Qualifications:

• Graduate in any discipline (preferably in Business, Logistics, or Operations).
• 1–3 years of experience in NDR, logistics coordination, or e-commerce operations.
• Prior experience handling courier partners (e.g., Delhivery, Bluedart, Ecom Express) preferred.

Perks & Benefits:

• Competitive salary package.
• Performance-based incentives.
• Opportunity to work in a fast-growing D2C brand.
• Friendly and growth-oriented work environment.

Working Hours:

• 9:00 AM – 6:00 PM

How to Apply:

{ hr3@sheopals.in }