NDR Management Executive

Job Description

Handle a high volume of inbound and outbound calls in a professional and efficient manner, ensuring prompt response to customer and vendor inquiries. Demonstrate excellent communication skills (both verbal and written), with the ability to draft clear and concise emails and provide accurate information to customers and stakeholders. Monitor and track daily dispatched shipments , ensuring all deliveries are completed within the defined Turnaround Time (TAT). Identify and report delayed shipments , documenting the reasons for delay and escalating issues as needed to ensure timely resolution. Assist customers by addressing product-related queries , offering accurate information, and providing an outstanding support experience. Collaborate with logistics vendors to follow up on pending shipments and work towards closing maximum number of waybill numbers efficiently. Take ownership of assigned tasks and ensure achievement of performance targets within the specified deadlines and service levels. Maintain detailed and up-to-date records of communication, shipping data, and resolution logs for internal reference and reporting purposes. Desired Skills and Qualifications: Proven experience in a similar role involving customer service, logistics coordination, or call handling. Strong interpersonal skills with a customer-first mindset . Ability to multitask and handle pressure in a fast-paced environment. Familiarity with logistics processes and tracking tools is an added advantage. Proficiency in using MS Office tools (Excel, Outlook) and CRM software. Positive attitude, team player, and goal-oriented approach.