Job Responsibilities: Oversee and manage last-mile delivery operations to ensure timely and efficient shipments. Coordinate with courier partners and delivery agents to optimize shipment routes and reduce delays. Monitor real-time tracking and resolve delivery issues proactively. Ensure compliance with SLAs, TATs, and service quality benchmarks. Handle customer escalations related to last-mile deliveries and provide quick resolutions. Maintain records of delivery performance, exceptions, and optimize logistics workflows. Collaborate with internal teams (Operations, Customer Support, and Tech) to improve delivery efficiency. Assist in process improvement and cost-reduction initiatives for last-mile operations. Key Skills & Requirements: Experience in last-mile delivery operations, preferably in logistics or e-commerce. Strong coordination and problem-solving skills. Proficiency in logistics management tools and real-time tracking systems. Ability to work under pressure and manage multiple tasks efficiently. Good communication skills for liaising with delivery partners and resolving escalations. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Experience: Last Mile Operation: 1 year (Required) Courier Cordination: 1 year (Required) Location: Andheri, Mumbai, Maharashtra (Required) Work Location: In person Expected Start Date: 04/06/2025

About ShipDelight: ShipDelight is a dynamic and innovative logistics technology company dedicated to revolutionizing the shipping and delivery experience. We leverage cutting-edge technology to provide seamless, efficient, and reliable logistics solutions for businesses of all sizes. We are committed to leveraging technology to deliver seamless, reliable, and cost-effective logistics solutions. Job Summary: We are looking for a dedicated and proactive Key Account Executive to join our Client Support & Client Experience team. This role is crucial for nurturing and growing our relationships with key clients, ensuring their complete satisfaction with ShipDelight's logistics tech and aggregator services. You will act as the primary point of contact, driving client success and identifying opportunities for mutual growth. Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for a portfolio of key accounts, building strong, long-lasting relationships and understanding their evolving logistics needs. Service Excellence & Problem Resolution: Proactively monitor client satisfaction, address concerns, and coordinate with internal operations, tech, and sales teams to resolve issues promptly, ensuring a seamless client experience. Account Growth & Strategy: Identify opportunities to expand ShipDelight's services within existing accounts, demonstrating the value of our logistics tech and aggregator solutions to drive client retention and revenue growth. Performance Monitoring & Reporting: Track key client performance metrics (KPIs, SLAs), provide regular business reviews, and present data-driven insights to clients to ensure their logistics goals are met. Qualifications & Skills: 1–3 years of experience in client servicing, account management (preferably in logistics). Strong communication and relationship management skills. Ability to multitask and follow up consistently across teams. Proficiency in Excel/Google Sheets and CRM tools. Problem-solving mindset with customer-first thinking. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Application Question(s): Your Current CTC Expected CTC Experience: Client Relatiosnhip: 1 year (Required) Language: English (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person

About ShipDelight: ShipDelight is a dynamic and innovative logistics technology company dedicated to revolutionizing the shipping and delivery experience. We leverage cutting-edge technology to provide seamless, efficient, and reliable logistics solutions for businesses of all sizes. We are committed to leveraging technology to deliver seamless, reliable, and cost-effective logistics solutions. Job Summary: We are looking for a dedicated and proactive Key Account Executive to join our Client Support & Client Experience team. This role is crucial for nurturing and growing our relationships with key clients, ensuring their complete satisfaction with ShipDelight's logistics tech and aggregator services. You will act as the primary point of contact, driving client success and identifying opportunities for mutual growth. Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for a portfolio of key accounts, building strong, long-lasting relationships and understanding their evolving logistics needs. Service Excellence & Problem Resolution: Proactively monitor client satisfaction, address concerns, and coordinate with internal operations, tech, and sales teams to resolve issues promptly, ensuring a seamless client experience. Account Growth & Strategy: Identify opportunities to expand ShipDelight's services within existing accounts, demonstrating the value of our logistics tech and aggregator solutions to drive client retention and revenue growth. Performance Monitoring & Reporting: Track key client performance metrics (KPIs, SLAs), provide regular business reviews, and present data-driven insights to clients to ensure their logistics goals are met. Qualifications & Skills: 1–3 years of experience in client servicing, account management (preferably in logistics). Strong communication and relationship management skills. Ability to multitask and follow up consistently across teams. Proficiency in Excel/Google Sheets and CRM tools. Problem-solving mindset with customer-first thinking. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Application Question(s): Your Current CTC Expected CTC Experience: Client Relatiosnhip: 1 year (Required) Language: English (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person