Job Responsibilities: Oversee and manage last-mile delivery operations to ensure timely and efficient shipments. Coordinate with courier partners and delivery agents to optimize shipment routes and reduce delays. Monitor real-time tracking and resolve delivery issues proactively. Ensure compliance with SLAs, TATs, and service quality benchmarks. Handle customer escalations related to last-mile deliveries and provide quick resolutions. Maintain records of delivery performance, exceptions, and optimize logistics workflows. Collaborate with internal teams (Operations, Customer Support, and Tech) to improve delivery efficiency. Assist in process improvement and cost-reduction initiatives for last-mile operations. Key Skills & Requirements: Experience in last-mile delivery operations, preferably in logistics or e-commerce. Strong coordination and problem-solving skills. Proficiency in logistics management tools and real-time tracking systems. Ability to work under pressure and manage multiple tasks efficiently. Good communication skills for liaising with delivery partners and resolving escalations. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Experience: Last Mile Operation: 1 year (Required) Courier Cordination: 1 year (Required) Location: Andheri, Mumbai, Maharashtra (Required) Work Location: In person Expected Start Date: 04/06/2025
About ShipDelight: ShipDelight is a dynamic and innovative logistics technology company dedicated to revolutionizing the shipping and delivery experience. We leverage cutting-edge technology to provide seamless, efficient, and reliable logistics solutions for businesses of all sizes. We are committed to leveraging technology to deliver seamless, reliable, and cost-effective logistics solutions. Job Summary: We are looking for a dedicated and proactive Key Account Executive to join our Client Support & Client Experience team. This role is crucial for nurturing and growing our relationships with key clients, ensuring their complete satisfaction with ShipDelight's logistics tech and aggregator services. You will act as the primary point of contact, driving client success and identifying opportunities for mutual growth. Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for a portfolio of key accounts, building strong, long-lasting relationships and understanding their evolving logistics needs. Service Excellence & Problem Resolution: Proactively monitor client satisfaction, address concerns, and coordinate with internal operations, tech, and sales teams to resolve issues promptly, ensuring a seamless client experience. Account Growth & Strategy: Identify opportunities to expand ShipDelight's services within existing accounts, demonstrating the value of our logistics tech and aggregator solutions to drive client retention and revenue growth. Performance Monitoring & Reporting: Track key client performance metrics (KPIs, SLAs), provide regular business reviews, and present data-driven insights to clients to ensure their logistics goals are met. Qualifications & Skills: 1–3 years of experience in client servicing, account management (preferably in logistics). Strong communication and relationship management skills. Ability to multitask and follow up consistently across teams. Proficiency in Excel/Google Sheets and CRM tools. Problem-solving mindset with customer-first thinking. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Application Question(s): Your Current CTC Expected CTC Experience: Client Relatiosnhip: 1 year (Required) Language: English (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person
About ShipDelight: ShipDelight is a dynamic and innovative logistics technology company dedicated to revolutionizing the shipping and delivery experience. We leverage cutting-edge technology to provide seamless, efficient, and reliable logistics solutions for businesses of all sizes. We are committed to leveraging technology to deliver seamless, reliable, and cost-effective logistics solutions. Job Summary: We are looking for a dedicated and proactive Key Account Executive to join our Client Support & Client Experience team. This role is crucial for nurturing and growing our relationships with key clients, ensuring their complete satisfaction with ShipDelight's logistics tech and aggregator services. You will act as the primary point of contact, driving client success and identifying opportunities for mutual growth. Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for a portfolio of key accounts, building strong, long-lasting relationships and understanding their evolving logistics needs. Service Excellence & Problem Resolution: Proactively monitor client satisfaction, address concerns, and coordinate with internal operations, tech, and sales teams to resolve issues promptly, ensuring a seamless client experience. Account Growth & Strategy: Identify opportunities to expand ShipDelight's services within existing accounts, demonstrating the value of our logistics tech and aggregator solutions to drive client retention and revenue growth. Performance Monitoring & Reporting: Track key client performance metrics (KPIs, SLAs), provide regular business reviews, and present data-driven insights to clients to ensure their logistics goals are met. Qualifications & Skills: 1–3 years of experience in client servicing, account management (preferably in logistics). Strong communication and relationship management skills. Ability to multitask and follow up consistently across teams. Proficiency in Excel/Google Sheets and CRM tools. Problem-solving mindset with customer-first thinking. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Application Question(s): Your Current CTC Expected CTC Experience: Client Relatiosnhip: 1 year (Required) Language: English (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person
We're looking for an enthusiastic and detail-oriented Pickup Executive to join our Operations team. In this entry-level role, you'll be crucial in ensuring the smooth and timely pickup of our clients' shipments. You'll work closely with our courier partners to coordinate pickups, resolve any issues that arise, and maintain efficient flow from client to carrier. Key Responsibilities: Pickup Coordination: Daily coordination with various courier partners to schedule and confirm pickups of client shipments, ensuring all necessary details are accurately communicated. Issue Resolution: Proactively identify and resolve any operational issues related to pickups, such as delayed collections, no-shows, or discrepancies, by liaising effectively with courier partners and internal teams. Communication & Updates: Provide timely updates to internal stakeholders (e.g., Client Success, Sales) regarding pickup statuses and any potential delays or resolutions. Documentation: Maintain accurate records of all pickup activities, communications, and issue resolutions within our operational systems. Qualifications & Skills: Experience: 0-1 years of experience in logistics operations, courier coordination, dispatch, or a similar role, preferably within the logistics or courier industry. Freshers with relevant internships or strong communication skills are also encouraged to apply. Education: A Bachelor's degree in any discipline. Communication: Excellent verbal and written communication skills essential for effective coordination. Problem-Solving: A proactive approach to identifying and resolving operational challenges quickly. Organizational Skills: Good organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Tech Aptitude: Basic proficiency in using computers and comfortable learning new operational software and tools. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Work Location: In person
Role Purpose Reporting to an Operations Lead/Operations Head, you will be responsible for day-to-day execution in one or more modules — Pick-up, In-transit, Delivery, RTO, or Reverse/Exchange. You will track shipments, coordinate with courier partners, and flag exceptions proactively. Without this role, the team cannot maintain daily SLA performance, leading to escalation and customer dissatisfaction. Responsible: - Monitor and track daily shipments in assigned module. - Coordinate with courier partners for exceptions/resolutions. - Maintain accurate records in trackers/dashboards. Accountable: - Accurate execution of assigned tasks (e.g., daily pickup confirmation, exception closure). - Timely escalation of unresolved issues to Tier 2 Lead. Consulted: - Share on-ground insights with Leads and Product/Tech for process improvement. Informed: - Stay informed about escalations and workflow updates impacting day-to-day work. Key Competencies - Essential: - Basic understanding of logistics processes (pickup, delivery, RTO). -Strong attention to detail, use of Excel/trackers, follow-up discipline. - Reliability, ownership, willingness to learn, customer-first approach. - 1–3 years in logistics/operations, preferably with a courier/3PL/4PL. - Awareness of courier SLA terms, COD processes. Desirable: - Communication skills for client/courier interaction, basic analytics. - Curiosity for tech-enabled logistics solutions. - Internship/experience in SaaS-enabled logistics. Job Types: Full-time, Permanent Pay: ₹360,000.00 - ₹450,000.00 per year Benefits: Cell phone reimbursement Health insurance Paid time off Provident Fund Work Location: In person