NAM (National Account Manager)

Purpose: As the G4S contract security program matures in India, there is significant opportunity to add a direct manager that oversees the operation and assist the customer. This document is a brief job description of roles and responsibilities, and can be adjusted as mutually agreed upon. General Responsibilities The National Account Manager “NAM” directly supports the Corporate Security team. NAM’s oversee the organization's security operations, collaborate with governance, and provide insight on best practices. • Act as single point of contact for G4S, for all the sites. • Ensure KPI’sMSA are within compliance; develop corrective action for areas in need of improvement. • Identify efficiencies and cost saving opportunities. • Responsible to ensure proper invoicing accuracy, and limit invoice errors. • Responsible to ensure that all the compliance related to law of the land are adhered hundred percent across all the sites in India. • Responsible to ensure correct and timely salaries are paid to resources deployed at UHG sites. • Ensure services are provided as per scope of services provided in master service agreement. • Provide operational support for contracted locations. • Proactively engage in local operations, identify risks, and collaborate with local teams. • Support special projects, disaster emergency responses, and additional service requests. • Report as a clientemployee liaison during normal operations to include specialemergency services. • Maintain compliance with company policies and procedures (G4S & UHG Policy). • Report foreseeable security service issues and identify areas of improvement. • Oversee daily workload for account managers assigned to various branches. • Identify, escalate and implement best practices across the region. • Audit support and execution. • Carrying out other projects as directed by the Global Account Director and customer. Specific Duties and Essential Functions Roles and responsibilities are as follows, but not limited to: Daily Activities: • Directly support constant change and growth of Corporate Security programs. • Constant collaboration, level setting expectations, and realignment with critical partners. • Special projects and assignments from Corporate Security • Daily Service Operations • Address Staffing IssuesLevels • Short Term Requests (CoordinationOffice Communication) • Financial Analysis (RequestsInput Financial Requests for Governance) • Local Office Communications (IssuesSTSRUpdatesKPI’s) • Monitoring Emails (UHG, & G4S) • Security Access Issues • Updating SpreadsheetsTrackers • Identifying Gaps in Security Services Weekly Activities: • Tour Completion Progress • Removal of Services (CoordinationCommunication) • Permanent Add Requests (Acquisitions) • Site SupervisorsLeaders Communications & Meetings • Staffing Report to identify staffing levels and open posts with solution • AccessPatrol Badge Updates • Updating RatesHPWActive Sites • Routing Equipment Requests