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G4S
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NAM (National Account Manager)

NAM (National Account Manager)

G4S

7 - 12 years

0 Lacs

Gurugram

Posted:1 week ago| Platform:

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Skills Required

operational support Compliance Staffing Security services Security operations Key account management Corporate security Monitoring Auditing Service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Skills:

Key Account Management, Security Projects,

Functional Area:

Security Services

Purpose:

As the G4S contract security program matures in India, there is significant opportunity to add a direct manager that oversees the operation and assist the customer. This document is a brief job description of roles and responsibilities, and can be adjusted as mutually agreed upon.

General Responsibilities

The National Account Manager NAM directly supports the Corporate Security team. NAM s oversee the organizations security operations, collaborate with governance, and provide insight on best practices.

Act as single point of contact for G4S, for all the sites.

Ensure KPI s/MSA are within compliance; develop corrective action for areas in need of improvement.

Identify efficiencies and cost saving opportunities.

Responsible to ensure proper invoicing accuracy, and limit invoice errors. Responsible to ensure that all the compliance related to law of the land are adhered hundred percent across all the sites in India.

Responsible to ensure correct and timely salaries are paid to resources deployed at UHG sites.

Ensure services are provided as per scope of services provided in masterservice agreement.

Provide operational support for contracted locations.

Proactively engage in local operations, identify risks, and collaborate with local teams.

Support special projects, disaster / emergency responses, and additional service requests.

Report as a client/employee liaison during normal operations to include special/emergency services.

Maintain compliance with company policies and procedures (G4S & UHG Policy). Report foreseeable security service issues and identify areas of improvement. Oversee daily workload for account managers assigned to various branches. Identify, escalate and implement best practices across the region. Audit support and execution.

Carrying out other projects as directed by the Global Account Director and customer.

Specific Duties and Essential Functions

Daily Activities:

Directly support constant change and growth of Corporate Security programs. Constant collaboration, level setting expectations, and realignment with critical partners.

Special projects and assignments from Corporate Security

Daily Service Operations

Address Staffing Issues/Levels

Short Term Requests (Coordination/Office Communication)

Financial Analysis (Requests/Input Financial Requests for Governance) Local Office Communications (Issues/STSR/Updates/KPI s)

Monitoring Emails (UHG, & G4S)

Security Access Issues

Updating Spreadsheets/Trackers

Identifying Gaps in Security Services

Weekly Activities:

Tour Completion Progress

Removal of Services (Coordination/Communication)

Permanent Add Requests (Acquisitions)

Site Supervisors/Leaders Communications & Meetings

Staffing Report to identify staffing levels and open posts with solution Access/Patrol Badge Updates

Updating Rates/HPW/Active Sites

Routing Equipment Requests

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NAM (National Account Manager)