3 - 5 Years 1 Opening Pune Role description Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in understanding customer infrastructure and processes4) Perform analysis for driving incident reduction5) Resolve L1 incidents and service requests Measures of Outcomes: 1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets – OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements9) Number of tickets reduced by analysis 10) Number of installation SR handled for endpoints / change tasks completed for infrastructure 11) Number of L1 tickets closed Outputs Expected: Monitoring: Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. Repetitive analysis for finding high ticket generating Cis. Adhere to ITIL best practices Runbook Reference/Change: Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes. Escalation/Elevation/Routing of tickets: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA route the tickets to relevant queue initiate intimation respective teams/customer based on defiled process. Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tasks for infrastructure. Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference. Close/resole L1 tickets with help from respective tower. Actively participate in team/organization-wide initiatives. Installation: Install software software/tools and patches Stakeholder Management: Lead the customer and vendor calls. Organize meetings with different stake holders. Participate in RCA meetings. Process Adherence: Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organization’ s policies and business conduct. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one-on-one mentorship for new joiners. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals and provide feedback for mentees. Assist new team members to understand the customer environment. Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers2) Networking:a. Good in Monitoring tools and Device back up schedulingb. Basic DHCP and DNS configuration in routers and switchesc. Basic troubleshooting skills in ‘show ip route’ ‘sh mac address-table’ etcd. Static and dynamic IP routing protocols basics3) Server:a. Basic to intermediate powershell / BASH/Python scripting skillsb. Manual patch of QA serverc. Analyse space s from a server and engage Capacity Mgmt. team for disc expansion4) Storage and Back upa. Ability to handle Storage and Backup issues independentlyb. Ability to handle Vendor management Device management Storage array managementc. Perform Hardware upgrades firmware upgrades Vulnerability remediationd. Ticket analysis Storage and backup Performance management various trouble shootings5) Database:a. Patching and upgrading the DB server and application toolsb. Tweak queries making them run as fast as possiblec. Logical and Physical Schema design (indexing constraints partitioning etc.)d. Ability to visualize debug the end-to-end flow of business transaction model and applicationse. DB migration export/import Knowledge Examples: 1) Fair understanding of customer infrastructure ability to co-relate failures 2) Monitoring knowledge in infrastructure tools3) Networkinga. IP addressing and Subnetting knowledgeb. Preferably certified in Cisco's basic certification trackc. IOS upgradation knowledge and IOS patching knowledge4) Servera. Intermediate level knowledge in active directory DNS DHCP DFS IIS patch managementb. Strong knowledge in backup tools such as Veritas/Commvault/Windows backup storage concepts etcc. Strong Virtualization and basic cloud knowledged. AD group policy management group policy tools and troubleshooting GPO se. Basic AD object creation DNS concepts DHCP DFSf. Knowledge with tools like SCCM SCOM administration5) Storage and Backupa. In depth knowledge in Storage & Backup technology Storage allocation and reclamation Backup policy creation and managementb. Strong knowledge in server Network and virtualization technologies6) Toola. Knowledge in Infrastructure and application technologiesb. Understanding of monitoring concepts and processc. Understanding of key network monitoring protocols including SNMP NetFlow WMI syslog etcd. Knowledge in administration of tools like SCOM Solarwinds CA UIM Nagios ServiceNow etc7) Monitoringa. Good understanding of networking concepts and protocolsb. Knowledge in Server backup storage technologiesc. Desirable to have knowledge in SQL scriptingd. Knowledge in ITIL process8) Database:a. Knowledge of Database security9) Quality Analysisa. Exposure to FMEA audit practicesb. Exposure to technology/processes as per audit requirements.10) Working knowledge of MS Excel Word PPT Outlook etc. Additional Comments: Principal Accountabilities and Responsibilities: AI Governance: • Process AI governance tickets through from assessment to completion. • Review AI use cases and check they are in line with governance requirements. • Work with data and process related tooling to support a data driven approach to AI governance and reporting. • Extract, clean, and analyse structured and unstructured data using scripting for insights and to improve processes. • Maintain a centralised AI/ML model inventory, tracking critical metadata, classification, ownership, and risk profiles. • Support in responding to AI related queries and assist in finding solutions to current problems raised and offer immediate solutions. • Ensure data quality and integrity through for effective AI governance practices. Agile Project Management: • Prepare clear, stakeholder facing communications in line with team standards of clarity, reference and effectiveness. • Document requirements, analyse findings, and recommendations. Assist in preparing reporting, presentations and documentation to support regulatory and internal monitoring, governance processes. • Manage workflow timelines, track progress, and ensure timely delivery of milestones. • Provide the Cyber AI Governance lead with administrative support and help in managing task backlog. Collaboration and Communications • Prioritise and provide same-working day accurate responses to ad-hoc issues and requests. • Communicate and collaborate closely with colleagues from a wide range of backgrounds (cybersecurity/AI/risk/compliance teams), providing regular updates on AI activity status and addressing any issues promptly. • Build and maintain positive relationships with internal collaborators. Continuous learning and Improvement: • Contribute to continuous improvement of processes and methodologies. • Identify and develop processes improvements opportunities by automating where applicable. • Analyse extensive datasets to identify patterns and trends to uncover trends, patterns, and insights that inform decisions. Skills and experience • 3 – 5 years of experience in financial services, AI/ML risk management or model governance, Regulatory compliance or Technology • Bachelor’s degree in computer science, Software Engineering, Data Science, or a related field advantageous. • Bachelor’s degree in any Science, Technology, Engineering, or Medical (STEM) field accompanied with data, technology and/or programming experience also considered. • Applicants without a Bachelor’s degree will be considered if they have demonstrable career experience within one or more of the required areas and/or have relevant industry certifications in Data or Cybersecurity. • CSA are a supportive team who welcome candidates from diverse skills and educational backgrounds. Thus, candidates with transferrable skills gained through relevant industry or technology background will also be considered. • Knowledge of scripting languages such as Python, Java, C#, or similar (Nice to have) • Familiarity and Understanding of Cyber/AI vocabulary and technologies. • Knowledge of Agile project management tools (e.g., JIRA) • Positive attitude, strong work ethic and passion for learning • Good organisation skills • Effective communication and people skills • Positive team player working as part of a large programme. Skills AI,ML,Data Science About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Role Description Who we are: At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 25 countries, we build for boundless impact—touching billions of lives in the process. Visit us at . You Are Lead II - Cloud Infrastructure Services We are seeking a Principal App & Infra Monitoring to join our Engineering team. She/He will be focusing on enabling monitoring strategies across multiple groups. A key part of the role is to champion and lead enterprise monitoring center of excellence. The lead will leverage the full power of the on-prem and cloud to configure highly resilient and scalable applications that support zero downtime. She/ He will interface with business colleagues, IT team members, and external resources to gather requirements and implement the next generation of cloud capabilities, including enabling SaaS offerings to customers. We believe that hiring and developing the best talent will lead to a diversity of perspectives, ideas, and cultures to create better products and services as well as a welcoming and dynamic workplace. We look to our engineers to be versatile, display leadership qualities, and be enthusiastic about tackling new problems across the full stack as we continue pushing technology forward. A successful candidate will have an extensive understanding and passion for cloud technologies with proven experience around the delivery and support of ‘SaaS’ applications. A self-starter attitude, excellent communication, and dedication to innovative technologies are critical to this role The Opportunity Principal App & Infra Monitoring Lead Provision, configure, release, and maintain AWS cloud infrastructure as code using tools such as Terraform, and CloudFormation. Design and implement comprehensive monitoring frameworks for applications and infrastructure to ensure continuous performance and availability. Lead and mentor a team of monitoring specialists, fostering a culture of proactive issue identification and resolution. Analyze monitoring data to identify trends, bottlenecks, and potential system failures, implementing corrective actions as necessary. Oversee the incident response process, ensuring timely resolution of issues and minimizing impact on business operations. Work closely with application development, IT operations, and security teams to align monitoring practices with organizational goals and compliance requirements. Definition and deployment of systems for metrics, logging, and monitoring on the AWS platform Develop and present regular reports on system performance, incidents, and improvements to stakeholders, providing insights for decision-making Use ticket management systems such as Jira and Confluence to manage work priorities. Experience with Incident management, change management, and access management Stay updated with the latest monitoring tools and technologies, integrating them into existing systems to enhance monitoring capabilities. Apply networking knowledge to debug upstream issues. Actively and continually optimize AWS/cloud resources to ensure the lowest cost while ensuring security, scalability, and high availability Administer and troubleshoot Linux-based systems Evaluation of new technology alternatives and vendor products. Providing recommendations for architecture and process improvements. Perform off-hours maintenance and support of the platform. Qualifications: 7+ years in IT infrastructure, application support, or monitoring roles. 3+ years in a leadership or senior monitoring role, managing teams or large-scale monitoring initiatives. Experience in incident response, troubleshooting, root cause analysis, and performance tuning. Monitoring Tools Expertise: Experience with tools like Datadog, Splunk, Dynatrace, AppDynamics, New Relic, Nagios, Prometheus, Grafana, etc. Infrastructure Monitoring: Familiarity with server, network, and cloud monitoring solutions across AWS, Azure, GCP, or on-premise data centers. Application Performance Monitoring (APM): Understanding of application logs, metrics, tracing, and ing mechanisms. Scripting & Automation: Proficiency in Python, Shell, PowerShell, or Ansible for automating monitoring tasks. Cloud & DevOps Knowledge: Experience working with Kubernetes, Docker, Terraform, CI/CD pipelines, and observability tools. Database Monitoring: Knowledge of SQL and NoSQL databases and monitoring their performance. Strong analytical and problem-solving skills for detecting and resolving performance issues. Excellent communication and collaboration skills to work across teams (IT Ops, DevOps, Security, Application teams). Ability to lead and mentor a team of monitoring engineers. Experience in reporting and presenting monitoring insights to stakeholders and executives. Solid foundation of networking and Linux administration. Ability to learn/use various open-source technologies and tools. Experience with Atlassian tooling such as Jira and Confluence preferred. Other cloud experiences in Azure, GCP would be a plus Certifications would be a plus: ITIL, DevOps, AWS, Azure, GCP, Agile, PMP What Are We Looking For 6+ years of experience in Monitoring Monitoring Tools Expertise: Experience with tools like Datadog, Splunk, Dynatrace, AppDynamics, New Relic, Nagios, Prometheus, Grafana, etc. Application Performance Monitoring (APM): Understanding of application logs, metrics, tracing, and ing mechanisms. Infrastructure Monitoring What We Believe We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and to place people at the centre of everything we do. Humility We will listen, learn, be empathetic and help selflessly in our interactions with everyone. Humanity Through business, we will better the lives of those less fortunate than ourselves. Integrity We honour our commitments and act with responsibility in all our relationships. Equal Employment Opportunity Statement UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance To support and promote the values of UST. Comply with all Company policies and procedures Skills Monitoring,Framework,Cloud Show more Show less

Responsibilities: We are seeking a PostgreSQL Subject Matter Expert (SME) with in-depth knowledge of PostgreSQL internals, and extensive hands-on experience with enterprise-level PostgreSQL implementations. The ideal candidate will provide expert guidance, drive best practices, and contribute to the optimization and scalability of our PostgreSQL database systems. The SME will be responsible for guiding complex database projects, offering strategic insights, and ensuring best practices are followed in all aspects of database management. · Should be able to provide advanced expertise in PostgreSQL internals, including storage, indexing, query optimization, and memory management. · Provide expert advice on PostgreSQL architecture, design, and best practices to internal teams and stakeholders. · Oversee the installation, configuration, upgrading, and maintenance of PostgreSQL databases and related applications. · Lead and mentor development and database administration teams in PostgreSQL best practices and advanced features. · Analyse and optimize database performance, including query tuning, indexing strategies, and hardware utilization. · Design and implement high availability and disaster recovery solutions, such as replication, clustering, and failover strategies. · Troubleshoot and resolve complex database issues, ensuring minimal downtime and optimal performance. · Develop and enforce database standards, security policies, and compliance measures. · Create and maintain detailed documentation on PostgreSQL database configurations, procedures, and architectural decisions. · Develop automation scripts and tools to streamline database operations, including backups, maintenance, and monitoring. · Mentor junior database professionals and provide training on advanced PostgreSQL topics. · Stay current with PostgreSQL advancements and incorporate relevant technologies and methodologies to improve database systems. · Actively participate in Postgres communities and forums for the contribution to the Postgres ecosystem. Skills: · Proven experience in designing and managing large-scale PostgreSQL databases. · In-depth knowledge of PostgreSQL architecture, replication, partitioning, and indexing. · Proficiency in SQL and PL/pgSQL programming. · Strong understanding of database performance optimization techniques. · Experience with database monitoring tools (e.g., pgAdmin, Datadog, Nagios). · Familiarity with automation tools (e.g., Ansible, Terraform). · Hands-on in data warehousing and ETL processes. · Knowledge of data security best practices. · Excellent problem-solving and analytical skills. · Effective communication and interpersonal skills. · Experience with cloud database platforms (e.g., AWS RDS, Azure Database for PostgreSQL). · Familiarity with other database technologies (e.g., MySQL, Oracle) and data warehousing solutions. · Knowledge of DevOps practices and CI/CD pipelines. · Experience with automation tools and scripting languages (e.g., Python, Bash, Ansible). Qualifications: Education: Bachelor's or master's degree in computer science, Information Technology, or a related field. Summary · PostgreSQL Internals & Architecture: Deep expertise in PostgreSQL storage, indexing, query optimization, and memory management. · Performance Optimization: Proficiency in query tuning, indexing strategies, and database performance optimization techniques. · High Availability & Disaster Recovery: Experience with replication, clustering, and failover strategies for high availability. · Automation & Scripting: Experience in automation tools (Ansible, Terraform) and scripting languages (Python, Bash). · Cloud Platforms & DevOps: Experience with cloud database platforms (AWS RDS, Azure) and knowledge of DevOps practices and CI/CD pipelines. Show more Show less

Hyderabad, India Operations In-Office 9991 Overview Job Purpose The Manager, Systems Operations role - specific to the Automation group is responsible for leading and managing a team responsible for supporting and maintaining automation tools and solutions. This position will also have accountability into the overall Operations of various application platforms at ICE as well as internal workload automation tools. This position helps to set the direction and enforce standards, implement solutions, develop best practices and guide team numbers on automation efforts. You will collaborate closely with the Operations and SRE teams to implement automation changes, troubleshoot issues, and drive continuous improvement projects. Your expertise will help ensure the stability and performance of our infrastructure, enabling our customers to manage risk and make informed decisions globally. Responsibilities Team Leadership: Lead a team of Engineers and Analysts, providing guidance mentoring, performance management. Foster a culture of continuous improvement. Process Improvement: Develop and refine processes that streamline workflows, reduce bottlenecks and increase overall velocity. Training and Support: Provide training and documentation to other team members on the effective use of existing toolsets and best practices. Act as primary point of contact for staff issues. Collaboration and Communication: Work closely with partner teams to understand their pain points and automation goals. Work with teams to make them more efficient. Continuous Improvement: Participate in or lead continuous improvement projects driven by automation. On-Call Rotation: Participate in an on-call rotation as needed. Additional Duties: Perform any other activities as directed by management. Knowledge and Experience Experience: 5+ years of experience as a people manager or in a team lead role with delegation duties in a technical environment. Strategic Thinking: Demonstrate ability to think strategically about business and product goals as well as technical challenges and staff workloads. Software Development: Prior experience with software development, infrastructure development, or operations. Scripting Languages: Strong proficiency in scripting languages such as Bash, Python, and/or PowerShell. Relational Databases: Experience with relational databases. Server Administration: Strong proficiency with Linux and Windows Server administration. Automation Frameworks: Experience in architecting automation frameworks with proficiency in tools such as Jenkins, Chef, Puppet, Ansible, or similar. Agile Methods: Experience with Agile methods (Scrum/Kanban) for organizing project deliverables and tracking progress (Jira). Version Control: Experience with Git and/or code repository services (BitBucket, GitHub, etc.). Cloud Services: Experience with open-source technologies and cloud services (AWS/Azure). Monitoring Tools: Experience with monitoring and alerting tools (Splunk, Nagios, BigPanda, PagerDuty). Infrastructure as Code: Experience with infrastructure as code (Terraform, CloudFormation). Container Technology: Knowledge of and exposure to container technology and orchestration is a plus. API Interaction: Experience interacting with REST APIs (GET/POST requests), webhooks, and API client tools (Postman). Problem-Solving: Excellent problem-solving and troubleshooting skills. Documentation: Process-oriented with great documentation skills (Confluence). Data Structures: Experience with data structures/formats such as XML, JSON, YAML, and HCL. Business Continuity: Experience with automation of business continuity/disaster recovery. Preferred Production Operations: Experience with managing production operations, monitoring, alerting, notifications, etc. Coding Experience: Moderate experience with coding any combination of Perl, Ruby, Bash, PowerShell and Java + others. Scheduling Tools: Experience with Rundeck and/or Cisco Tidal Enterprise Scheduler. Monitoring Tools: Experience with BigPanda and PagerDuty. AI Ops: Experience with AI Ops.

Job Description: Job Description: System Engineer with Networking and Scripting expertise. Position Overview: We are seeking a talented and experienced System Engineer with a strong background in networking technologies, including WAN, routers, switches, and hands-on experience with Cisco and Juniper platforms. The ideal candidate will also possess scripting and automation skills in Python, Perl, Unix shell scripting, and expertise in Azure cloud technologies. This role requires a motivated individual who can design, implement, and maintain complex network systems while leveraging automation to optimize processes. Key Responsibilities: Network Design and Implementation: Design, configure, and maintain WAN technologies and routing/switching solutions for Cisco, Juniper, and other platforms. Implement and troubleshoot dynamic routing protocols such as BGP, OSPF, and EIGRP to ensure high availability and optimal network performance. Ensure network security by configuring firewalls, VPNs, and secure access protocols. System Engineering and Cloud Integration: Deploy and manage network systems in hybrid environments, including on-premises and Azure cloud infrastructure. Optimize system performance, scalability, and reliability by implementing network automation and monitoring tools. Collaborate with cloud teams to integrate networking solutions with Azure services like Virtual Network, ExpressRoute, and Load Balancers. Automation and Scripting: Develop and maintain automation scripts using Python, Perl, and Unix shell scripting for tasks such as configuration management, network monitoring, and deployment. Create automation workflows to streamline operations and reduce manual tasks. Troubleshoot and debug scripts to ensure seamless integration with networking systems. Performance Monitoring and Troubleshooting: Monitor network and system performance using tools like SolarWinds, Nagios, or similar platforms. Identify, analyze, and resolve network issues to ensure uninterrupted services. Perform root cause analysis for incidents and implement preventive measures. Documentation and Collaboration: Document network designs, configurations, and processes for reference and knowledge sharing. Collaborate with cross-functional teams, including DevOps, infrastructure, and security teams, to ensure alignment of goals. Train junior engineers and provide technical guidance when needed. Required Skills and Qualifications: Networking Expertise: Strong experience with WAN technologies and protocols (MPLS, SD-WAN, VPN, etc.). Advanced knowledge of Cisco and Juniper routers, switches, and associated network devices. Hands-on experience with network configuration, troubleshooting, and optimization. Scripting and Automation: Proficiency in Python, Perl, and Unix shell scripting for automation tasks. Experience with configuration management tools like Ansible or Terraform is a plus. Cloud Technologies: Solid understanding of Azure cloud services, including Virtual Networks, ExpressRoute, and cloud security best practices. Familiarity with hybrid cloud environments and integration techniques. Technical Aptitude: Strong understanding of dynamic routing protocols (BGP, OSPF, EIGRP) and Layer 2/3 switching concepts. Knowledge of network security principles and technologies (firewalls, ACLs, IDS/IPS). Soft Skills: Excellent problem-solving and analytical skills. Effective communication and collaboration abilities. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities. Preferred Qualifications: Certifications such as CCNP, JNCIP, or equivalent networking certifications. Experience with DevOps tools and methodologies. Familiarity with SDN (Software-Defined Networking) and NFV (Network Functions Virtualization). Experience with other cloud platforms like AWS or Google Cloud. Educational Requirements: Bachelor’s degree in computer science, Information Technology, or a related field. Equivalent experience or relevant certifications may be considered in lieu of a degree. Weekly Hours: 40 Time Type: Regular Location: Bangalore, Karnataka, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Job ID R-64880-1 Date posted 05/05/2025 Benefits Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits. Paid Time Off Tuition Assistance Insurance Options Discounts Training & Development

Job ID: 200127 Required Travel : Minimal Managerial - No Location: India- Gurgaon (Amdocs Site) Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com In one sentence What will your job look like? Engineering - Design, develop, modify and integrate complex infrastructure automation and deployment systems; Ensure code and configuration are maintainable (IaaC), scalable and supportable; Use extensive knowledge & expertise of the Amdocs product/solution and technologies to support the direction of the infrastructure solution. Follow Amdocs software engineering standards, applicable software development methodology (such as design-led thinking, DevOps) and release processes. Promote system reliability and operability. Serve as an expert on specific technology. Investigation - Investigate infrastructure issues by reviewing/debugging CI/CD pipeline and runtime environments and providing fixes (analyze and fix bugs) and workarounds. Review changes for operability to maintain existing software solutions. Highlight risks and help mitigate them from technical aspects. Technical Expertise - Serve as a highly specialized Technology / Product expert, acting with high autonomy to deliver agreed technical objectives. Provide technical expertise in terms of Infrastructure architecture usage for functional and non-functional aspects; Obtain a strong technologies context understanding while making technical decisions and solving technical issues; Able to resolve significant and unique problems that have a high level of complexity. Professional Leadership - Provide guidance to DevOps engineers for the E2E software deployment, maintenance & lifecycle; Enforce and guide on technical standards (e.g. tools, and platforms), ensure that documentation related to the application life cycle architecture is correct and up to date; Enforce quality processes, such as performing technical root cause analysis and outlining corrective action for given problems, promote Developers autonomy. Innovation & Continuous Improvement - Promote continuous improvements/efficiencies to the product life cycle and business processes by utilizing common tools and different innovation techniques and guiding the reuse of existing ones. Stay up to date with new technologies in practice in the industry Team Work and Collaboration - Collaborate and add value through participation in peer reviews, provide comments and suggestions, and work with teams to achieve goals. Serve as the technical focal point with other teams to resolve issues. Quality and SLAs - Contribute to meet various SLAs and KPIs as applicable for the organization - for example, Responsiveness, Resolution, Software Quality SLAs, etc.. Ensure that assigned tasks are completed on time and that delivery timelines are met in accordance with the organization’s quality targets. Onboarding and Knowledge Sharing - Onboard new hires and train them on processes, share knowledge with team members, take an active role in technical mentoring within the team and elevate the team’s knowledge. All you need is... Proven experience in CI/CD and Microservice areas, including Configuration Management and continuous integration tools (Jenkins, BitBucket, Nexus), in designing complex solutions based on Automation Tools and Deployment on common cloud computing platforms (OpenShift, AWS, Azure and/or GCP, etc.), skilled with several third party tools (e.g. Postgres, Cassandra, Helm, Groovy, Nagios, Liquibase, Couchbase, Kubernetes, Rancher, Docker etc) 4-5 years of experience with Kubernetes, infrastructure-as-code and configuration-as-code, including one or more tools - CloudFormation, Ansible, Chef, Puppet, SaltStack, Terragrunt and Terraform Script development experience of 4-5 years + IT experience in one of the common languages (Python, Groovy, Bash) Deep understanding and experience in DevOps ecosystem and IT operation systems Hands on experience in build, release, deployment, CI-CD pipeline, migrations activities and monitoring of cloud-based scalable distributed systems Rich experience in infrastructure / foundations / IT for at least 5-6 years, working in an agile development environment Experience designing & implementing TLS, and Load balancing and High availability for cluster/Hybrid production-like environments Microsoft ADO experience preferable Why you will love this job: Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

exp loc Responsibilities Monitor and troubleshoot infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud, and on-premise data centers Work closely with the DevOps team or the development team in identifying and rectifying issues promptly in various environments Respond to reported issues within the agreed SLAs and escalate to appropriate stakeholders based on the incident management process Detect and analyze alarms to provide basic to moderate fault isolation and remote troubleshooting, escalating if necessary Build and maintain tools and frameworks that support automation, health-check of applications, and patching activities Automate daily tasks using configuration management tools like Ansible, Chef, etc, or scripting using Python, Perl, Bash, etc Support and troubleshoot high availability, performance, monitoring, backup, and restoration of different environments Design & build a dashboard to provide visibility into the health of infrastructure using tools like Grafana, Kibana, etc Closely work with client stakeholders to resolve issues and participate in regular cadence calls for business improvement Establish a good working relationship with customers and other professionals Evaluate tools, technologies, and processes to improve the efficiency and scalability of continuous integration environments Requirements B.E/B.Tech/MCA with 2+ of experience in managing cloud infrastructure Experience working in 24x7 Support Environments on help desk tickets, Linux servers in virtualized environments, and monitoring tools like Nagios, working on ticketing tools like JIRA, Freshdesk, and ServiceNow (Preferred), creating runbooks and KB articles for help desk support. Familiarity with the fundamentals of Linux scripting languages Experience in AWS Administration Effective written and verbal communication skills

Role Description Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in understanding customer infrastructure and processes4) Perform analysis for driving incident reduction5) Resolve L1 incidents and service requests Measures Of Outcomes 1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets – OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements9) Number of tickets reduced by analysis 10) Number of installation SR handled for endpoints / change tasks completed for infrastructure 11) Number of L1 tickets closed Monitoring Outputs Expected: Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. Repetitive analysis for finding high ticket generating Cis. Adhere to ITIL best practices Runbook Reference/Change Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes. Escalation/Elevation/Routing Of Tickets Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA route the tickets to relevant queue initiate intimation respective teams/customer based on defiled process. Tickets Backlog/Resolution Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tasks for infrastructure. Collaboration Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference. Close/resole L1 tickets with help from respective tower. Actively participate in team/organization-wide initiatives. Installation Install software software/tools and patches Stakeholder Management Lead the customer and vendor calls. Organize meetings with different stake holders. Participate in RCA meetings. Process Adherence Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organization’ s policies and business conduct. Training On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one-on-one mentorship for new joiners. Performance Management Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals and provide feedback for mentees. Assist new team members to understand the customer environment. Skill Examples 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers2) Networking:a. Good in Monitoring tools and Device back up schedulingb. Basic DHCP and DNS configuration in routers and switchesc. Basic troubleshooting skills in ‘show ip route’ ‘sh mac address-table’ etcd. Static and dynamic IP routing protocols basics3) Server:a. Basic to intermediate powershell / BASH/Python scripting skillsb. Manual patch of QA serverc. Analyse space s from a server and engage Capacity Mgmt. team for disc expansion4) Storage and Back upa. Ability to handle Storage and Backup issues independentlyb. Ability to handle Vendor management Device management Storage array managementc. Perform Hardware upgrades firmware upgrades Vulnerability remediationd. Ticket analysis Storage and backup Performance management various trouble shootings5) Database:a. Patching and upgrading the DB server and application toolsb. Tweak queries making them run as fast as possiblec. Logical and Physical Schema design (indexing constraints partitioning etc.)d. Ability to visualize debug the end-to-end flow of business transaction model and applicationse. DB migration export/import Knowledge Examples Fair understanding of customer infrastructure ability to co-relate failures 2) Monitoring knowledge in infrastructure tools3) Networkinga. IP addressing and Subnetting knowledgeb. Preferably certified in Cisco's basic certification trackc. IOS upgradation knowledge and IOS patching knowledge4) Servera. Intermediate level knowledge in active directory DNS DHCP DFS IIS patch managementb. Strong knowledge in backup tools such as Veritas/Commvault/Windows backup storage concepts etcc. Strong Virtualization and basic cloud knowledged. AD group policy management group policy tools and troubleshooting GPO se. Basic AD object creation DNS concepts DHCP DFSf. Knowledge with tools like SCCM SCOM administration5) Storage and Backupa. In depth knowledge in Storage & Backup technology Storage allocation and reclamation Backup policy creation and managementb. Strong knowledge in server Network and virtualization technologies6) Toola. Knowledge in Infrastructure and application technologiesb. Understanding of monitoring concepts and processc. Understanding of key network monitoring protocols including SNMP NetFlow WMI syslog etcd. Knowledge in administration of tools like SCOM Solarwinds CA UIM Nagios ServiceNow etc7) Monitoringa. Good understanding of networking concepts and protocolsb. Knowledge in Server backup storage technologiesc. Desirable to have knowledge in SQL scriptingd. Knowledge in ITIL process8) Database:a. Knowledge of Database security9) Quality Analysisa. Exposure to FMEA audit practicesb. Exposure to technology/processes as per audit requirements.10) Working knowledge of MS Excel Word PPT Outlook etc. Additional Comments Principal Accountabilities and Responsibilities: AI Governance: Process AI governance tickets through from assessment to completion. Review AI use cases and check they are in line with governance requirements. Work with data and process related tooling to support a data driven approach to AI governance and reporting. Extract, clean, and analyse structured and unstructured data using scripting for insights and to improve processes. Maintain a centralised AI/ML model inventory, tracking critical metadata, classification, ownership, and risk profiles. Support in responding to AI related queries and assist in finding solutions to current problems raised and offer immediate solutions. Ensure data quality and integrity through for effective AI governance practices. Agile Project Management: Prepare clear, stakeholder facing communications in line with team standards of clarity, reference and effectiveness. Document requirements, analyse findings, and recommendations. Assist in preparing reporting, presentations and documentation to support regulatory and internal monitoring, governance processes. Manage workflow timelines, track progress, and ensure timely delivery of milestones. Provide the Cyber AI Governance lead with administrative support and help in managing task backlog. Collaboration and Communications Prioritise and provide same-working day accurate responses to ad-hoc issues and requests. Communicate and collaborate closely with colleagues from a wide range of backgrounds (cybersecurity/AI/risk/compliance teams), providing regular updates on AI activity status and addressing any issues promptly. Build and maintain positive relationships with internal collaborators. Continuous learning and Improvement: Contribute to continuous improvement of processes and methodologies. Identify and develop processes improvements opportunities by automating where applicable. Analyse extensive datasets to identify patterns and trends to uncover trends, patterns, and insights that inform decisions. Skills and experience 3 – 5 years of experience in financial services, AI/ML risk management or model governance, Regulatory compliance or Technology Bachelor’s degree in computer science, Software Engineering, Data Science, or a related field advantageous. Bachelor’s degree in any Science, Technology, Engineering, or Medical (STEM) field accompanied with data, technology and/or programming experience also considered. Applicants without a Bachelor’s degree will be considered if they have demonstrable career experience within one or more of the required areas and/or have relevant industry certifications in Data or Cybersecurity. CSA are a supportive team who welcome candidates from diverse skills and educational backgrounds. Thus, candidates with transferrable skills gained through relevant industry or technology background will also be considered. Knowledge of scripting languages such as Python, Java, C#, or similar (Nice to have) Familiarity and Understanding of Cyber/AI vocabulary and technologies. Knowledge of Agile project management tools (e.g., JIRA) Positive attitude, strong work ethic and passion for learning Good organisation skills Effective communication and people skills Positive team player working as part of a large programme. Skills AI,ML,Data Science Show more Show less

Role Description Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures Of Outcomes 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process – Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Resolution Outputs Expected: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation Install and configure tools software and patches Runbook/KB Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function’s relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization’ s policies and business conduct. Process/efficiency Improvement Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation Coordinate and monitor IT process implementation within the function Compliance Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments The role requires managing the provisioning and decommissioning of servers, ensuring that all requirements are clearly defined and processes are followed efficiently. The Server Provisioning & Decommissioning Coordinator will be responsible for ensuring smooth operations in provisioning new servers, validating licenses, and controlling the budget related to server-related requisitions and accruals. The role also involves overseeing the decommissioning process and prioritizing server requests effectively. Key Responsibilities: Server Provisioning Control: - Manage the provisioning of new servers for new applications, ensuring that all requirements are clear and aligned with the BSD (Business Service Design) guidelines. - Validate and confirm the need for additional licenses, including Linux and SQL licenses, ensuring all software requirements are properly met. - Ensure server configuration, IP addresses, backup requirements, access permissions, and monitoring are clearly defined in the server request process. - Control and prioritize server provisioning tasks based on urgency and business needs, ensuring timely execution of requests. Server Decommissioning Control: - Initiate and oversee the decommissioning process for old servers, ensuring the proper removal of servers while maintaining control over the entire process. - Coordinate with teams to ensure all necessary steps are taken to securely decommission servers, including data removal and proper documentation. Budget Control: - Manage the server provisioning and decommissioning budget, ensuring accurate tracking of costs. - Oversee the creation of requisitions, ensuring that all purchases are justified and within budget constraints. - Maintain control over accruals, ensuring accurate financial forecasting and reporting related to server-related expenditures. Qualifications & Skills: - Proven experience in server provisioning, configuration, and decommissioning processes. - Strong understanding of Linux, SQL, and other server-related technologies. - Excellent organizational and communication skills, with the ability to prioritize tasks effectively. - Strong attention to detail with a focus on accuracy and efficiency. - Experience with budget management and requisition processes. Skills Linux,Server Administration,Server Management Show more Show less

Our Company We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data. If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. The role This role is pivotal in the development of the VSP 360 platform's on-premises solution, ensuring strict adherence to delivery objectives. The VSP 360 platform stands as the cornerstone of our organization's management solution strategy. What You’ll Bring Bachelor’s degree in computer science or a related field. 6+ years of experience in DevOps or a related field. Strong experience with cloud-based services Strong experience running Kubernetes as a service (GKE, EKS, AKS). Strong experience with managing Kubernetes clusters. Strong experience with infrastructure automation and deployment tools such as Terraform, Ansible, Docker, Jenkins, GitHub, GitHub Actions or similar tools. Strong experience with monitoring tools such as Grafana, Nagios, ELK, OpenTelemetry, Prometheus or similar tools. Desirable experience with Anthos/Istio Service Mesh or similar tools. Desirable experience with Cloud Native Computing Foundation (CNCF) projects, Kubernetes Operators and KeyCloak. Strong knowledge of Linux systems administration. Good To Have Python, Django AWS solution design and deployment skills Experience with cloud-based storage (S3, Blob, Google Storage) Experience with storage area networks (SANs) About Us We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. -S7 Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How We Look After You We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success. Show more Show less

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com . Main Job Tasks And Responsibilities A Production Support team plays a crucial role in maintaining the stability and efficiency of business operations. Job Responsibilities Monitoring and Maintenance: Proactively monitor system performance and ensure the availability and reliability of production systems. Hands on experience in Nagios, ELK, Dynatrace, OP5, Grafana or acquaintance to other monitoring tools. Perform routine maintenance tasks to prevent system issues. Issue Resolution: Troubleshoot and resolve system and application issues promptly. Coordinate with various teams to analyze root causes and implement efficient solutions Incident Management: Manage and resolve incident tickets related to production issues, and file transmission issues. Handling of bridge calls for Sev1 and Sev2 issues Ensure compliance with predefined Service Level Agreements (SLAs). Understanding for SLA’s. Working experience on ticketing system like Jira, salesforce or other ticketing systems Collaboration: Work closely with cross-functional teams to resolve infrastructure-related problems. Maintain good relationships with other technology teams and external vendors Documentation and Reporting: Document all issues and their resolutions for future reference. Generate reports on system performance and incidents. Prepare Incident reports for customer Requirements Technical Proficiency: Basic skills of Unix/Linux Understanding of SQL queries File transfers Problem-Solving Strong analytical skills to diagnose and resolve issues effectively. Ability to bring reported problems to successful resolution Multi-tasking as per operations requirement Communication Excellent communication skills to interact with team members and stakeholders. Ability to explain technical issues to non-technical users. Adaptability Willing to work 24x7 in shifts Ready to work on holidays as we support 24X7 365 days Ability to adapt to changing technologies and processes Qualification Bachelor’s degree or equivalent experience (Btech Preferred) You will have proficient use of MS office Expert level of English language is crucial to this position Knowledge of customer service principles and practices Education Bachelor’s degree or equivalent (Btech Preferred) Keys to Success Excellent verbal and written communication skills Listening skills Problem analysis and problem solving Customer Service Orientation Organizational skills Attention to detail Judgment Adaptability Teamwork Stress tolerance Resilience IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. All IGT employees have a role in information security. Annual training will be assigned and required as appropriate. IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com . Show more Show less

Strong expertise in MySQL database Development. Experience with database performance tuning and query optimization. Knowledge of MySQL features, such as its event scheduler. Proficient in writing complex SQL queries, triggers, and stored procedures Required Candidate profile Exp in monitoring tools (e.g., Percona, Nagios, or MySQL Workbench) xperience with cloud-based database services (e.g., AWS RDS, Google Cloud SQL)

Hello, Greetings from ZettaMine! We are currently hiring for the position of Server Management Administration (Linux) for our team. Please find the job details below. 📍 Location: Bangalore / Hyderabad 💼 Experience: 4 to 8 Years looking for immediate joiners only Job Description: Overall 4 – 8 years’ Experience in Server Management Administration (Linux). Experience in Server (physical/VM) installation, maintenance & decommissioning. Profound Linux OS operations experience. Knowledge in hypervisor operations (XEN and VMware). To have good knowledge in LVM, DNS, LDAP and IPTables. To have good troubleshooting skills in server down situation. Knowledge in physical server management. Additionally, associate level knowledge in at least one public cloud landscape (AWS, Azure, GCP). Basic knowledge in automation tools and (e.g. chef) and scripting (e.g. bash, Perl) Additionally, knowledge/experience in using GitHub and Jira would be beneficial. Any experience in monitoring with Prometheus on docker setup and/or ELK stack would be beneficial (not mandatory) Any knowledge for central infrastructure services is recommended and highly beneficial (Security Groups/RPM/Rsync/Mail/Active Directory/Chef automation/Nagios/repository management/Monitoring) Able to provide knowledge transfer from certain technology areas towards 2nd level technical support. Roles & Responsibilities: Deliver 3rd level technical support in compliance with customer SLAs Daily Compute operations (Events/Incidents/SR/CR/RCA ..) following ITIL processes Server installation, maintenance, monitoring, decommission and special configurations beyond automated tasks Storage Operations based on netapp-nfs Package/repository management and OS image maintenance Patch Management using BladeLogic Automation Server related Monitoring/Alert configuration and rollouts Performance tests and analysis Root Cause Analysis for customer incidents Service/Task documentation, testing, quality management and knowledge transfer assist 2nd level technical support in complex tasks willingness to participate in an OnCall setup which may include weekends or public holidays if required by the project Interested candidates may send their updated CVs to md.afreen@zettamine.com Best Regards, Afreen ZettaMine Show more Show less

Job Description As a member of our Technology team, your day will be all about problem-solving and building. You'll design, develop, and maintain systems that power Meritto, working with cutting-edge tools to create solutions that scale and innovate. Each line of code you write makes a tangible difference in how we deliver value to our users. A DevOps Engineer, or Development Operations Engineer, manages and improves the communication between the operational and developmental sides of the software development process. Their main duties include launching product updates, locating production errors and issues and building integrations that improve users' experience Responsibilities Infrastructure Management : Automate and manage AWS infrastructure, ensuring scalability, availability, and performance across multi-tier architectures. AWS Expertise : Utilize AWS services like ECS, EC2, ECR, EKS, S3, RDS, CloudFormation CodeCommit, CodeBuild, CodeDeploy, Pipeline, and more. System Security : Implement cloud security best practices to protect critical systems. CI/CD Automation : Manage the release lifecycle with tools like CodeCommit, CodeBuild, CodeDeploy, and CodePipeline, including Blue/Green deployments. Linux Administration : Administer and troubleshoot Linux systems in AWS environments. Collaboration : Work with engineering teams to integrate AWS-based automation and infrastructure. Containerization : Use Docker, Kubernetes, ECS, and EKS for container management and orchestration. Monitoring & Optimization : Monitor performance with CloudWatch and optimize system operations. Process Improvement : Recommend architecture and process improvements for scalability and efficiency. Scalability & Automation : Design scalable, automated solutions for growing business needs. What We're Looking For Must have 4 - 6 years of experience as DevOps Engineer. Graduation required : B.E/B. tech or MCA or diploma in IT/Computer Science. Very Good Skills In Expertise in AWS Cloud services. System Administration Linux Administration CI/CD tools(Git, Jenkins, Ansible, CodeCommit, CodeBuild, CodeDeploy, Docker, kubernetes and tools like ECR, ECS, EKS, CloudFormation. EC2, ELB. S3, Coudfront, Autoscaling etc. Shell Scripting Web Firewall Apache Postfix Nginx LAMP/LEMP Nagios DNS (ref:hirist.tech) Show more Show less

Job Summary We are seeking an experienced and highly skilled Service Delivery Manager (SDM) with a strong background in IT infrastructure services and a proven track record in the Banking, Financial Services, and Insurance (BFSI) sector. The successful candidate will play a pivotal role in managing the delivery of end-to-end IT services across Data Center operations, Operating Systems (Windows/Linux), and Database environments (Oracle, SQL Server, position requires a strategic thinker and hands-on leader capable of ensuring operational excellence, service level compliance, and continuous improvement across mission-critical infrastructure platforms that support BFSI systems. Key Responsibilities Service Delivery & Operations Management : Lead the planning, execution, and governance of IT infrastructure services related to Data Centers, OS platforms, and databases. Ensure uninterrupted service delivery, meeting or exceeding SLAs and KPIs as defined with business stakeholders. Act as the primary escalation point for infrastructure-related incidents and service & Customer Management : Collaborate with internal business units, technology teams, and external vendors to ensure aligned service objectives. Serve as a trusted advisor to senior BFSI clients and stakeholders, ensuring their operational and compliance needs are met. Infrastructure Oversight Oversee and ensure the health, availability, security, and performance of data centers and hosted infrastructure. Govern OS-level administration for Windows Server and Linux/Red Hat environments. Monitor and manage enterprise database systems (Oracle, SQL Server, MySQL, PostgreSQL) with a focus on performance, security, and uptime. Team Leadership & Development Lead and mentor cross-functional teams including system administrators, DBAs, and infrastructure specialists. Foster a culture of accountability, continuous learning, and Compliance & Risk Management : Ensure infrastructure services comply with BFSI regulatory standards, internal controls, and audit requirements. Conduct regular reviews, capacity planning, and disaster recovery drills. Continuous Improvement & Automation Identify opportunities for automation, efficiency improvements, and innovation within the infrastructure services domain. Drive process standardization and tool adoption to enhance service delivery quality. Experience Required Qualifications & Skills : Minimum 15+ years of IT experience, with at least 5+ years in a Service Delivery Manager or IT leadership role, specifically in the BFSI domain. Hands-on knowledge of Data Center operations, OS administration (Windows/Linux), and Database platforms (Oracle, SQL, etc.). Technical Expertise In Data Center management and facilities (HVAC, power, DR/BCP readiness). Enterprise OS platforms : Windows Server, Red Hat Enterprise Linux, CentOS, etc. Enterprise Database systems : Oracle DB, Microsoft SQL Server, MySQL, PostgreSQL. ITSM tools (ServiceNow, BMC Remedy, etc.) and monitoring tools (SolarWinds, Nagios, etc.). Domain Knowledge Strong understanding of regulatory frameworks, cybersecurity practices, and uptime requirements in the BFSI sector. Soft Skills Excellent leadership, communication, and stakeholder management skills. Strong problem-solving abilities and decision-making under (Preferred) : ITIL Foundation or higher PMP or equivalent project management certification Vendor certifications (Red Hat, Microsoft, Oracle) are a plus Reporting To Head of Infrastructure Services / CIO Compensation As per industry standards and based on experience. (ref:hirist.tech) Show more Show less

About The Role We are looking for a highly skilled and experienced Network Architect to join our team in Mumbai. In this full-time, on-site role, you will be responsible for architecting and overseeing the implementation of complex network infrastructures for enterprise environments. This includes designing secure and scalable networks, ensuring high availability, and aligning network strategy with organizational goals. The ideal candidate will bring a strong background in network engineering, architecture, security, and experience with data center and campus network design. Key Responsibilities Design and implement robust and scalable network architectures to support enterprise applications, cloud infrastructure, and hybrid IT environments. Lead end-to-end planning and deployment of data center or campus network infrastructure. Oversee the configuration and installation of routing, switching, wireless, and security equipment. Define and document High-Level Design (HLD) and Low-Level Design (LLD) for all network projects. Analyze and resolve network issues, ensuring high availability, performance, and security. Collaborate with cross-functional teams (IT, security, IoT, application teams) to support digital transformation initiatives. Conduct capacity planning, risk assessment, and network optimization activities. Lead or contribute to RFP/RFI preparation, technical proposals, and vendor evaluation. Review network architecture standards and make recommendations for improvements. Evaluate emerging technologies and tools to enhance network performance and resiliency. Maintain accurate documentation and provide training/support to network operations teams. Technical Skills And Requirements Must-Have Technical Skills : Network Design & Architecture for enterprise, data center, and campus environments. Deep understanding of network protocols : TCP/IP, BGP, OSPF, EIGRP, MPLS, STP, VLANs, VPNs. Hands-on experience in routing, switching, and wireless technologies (Cisco, Aruba, Juniper, etc.). Network Security: Firewalls, NAC, IPS/IDS, segmentation, and Zero Trust principles. Experience with wireless infrastructure planning and deployment (including security configurations). HLD/LLD documentation and technical presentation preparation. Exposure to IT and IoT network integration projects. Experience with RFP/RFI processes and responding to large enterprise tenders. Good To Have Knowledge of firewalls (e.g., Palo Alto, Cisco ASA), load balancers (e.g., F5, Citrix), WAFs, and network monitoring tools (e.g., SolarWinds, Nagios, PRTG). Familiarity with SD-WAN, VPN solutions, and cloud network architecture (AWS, Azure, GCP). Experience in network automation using Ansible, Python, or similar tools. Awareness of compliance standards (ISO, NIST, PCI-DSS, (Preferred) : Cisco Certifications : CCNA, CCNP, or ideally CCIE. Other industry-recognized certifications : CompTIA Network+, Juniper, Aruba, or Fortinet NSE. Soft Skills Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Ability to work independently and collaboratively with cross-functional teams. Detail-oriented with strong documentation and presentation skills. Proven leadership in managing network architecture projects and vendor coordination. (ref:hirist.tech) Show more Show less

# IT System Administrator Overview As an IT System Administrator, you're responsible for maintaining the reliable operation of an organization's computer systems and servers. Here's a comprehensive look at your role: ## Core Responsibilities ### Infrastructure Management - Install, configure, and maintain servers (Windows/Linux) and network equipment - Manage virtualization platforms (VMware, Hyper-V) - Oversee storage systems (SAN/NAS) and backup solutions - Maintain directory services (Active Directory, LDAP) ### User Support & Access Control - Create and manage user accounts, groups, and permissions - Provide technical support and troubleshoot system issues - Implement and enforce security policies - Manage email systems and collaboration tools ### System Maintenance - Perform regular system updates and patches - Monitor system performance and optimize resources - Plan and execute disaster recovery procedures - Maintain system documentation and inventory ## Technical Skills Required ### Operating Systems - Windows Server (2016/2019/2022) - Linux distributions (RHEL, Ubuntu, CentOS) - macOS enterprise management ### Networking - TCP/IP, DNS, DHCP, VPN, VLANs - Firewall and switch configuration - Network monitoring tools (Wireshark, Nagios) ### Cloud & Virtualization - Azure/AWS/Google Cloud administration - VMware vSphere or Microsoft Hyper-V - Containerization (Docker, Kubernetes) ### Security - Antivirus/endpoint protection - SIEM tools - Security hardening and compliance ## Common Daily Tasks 1. Monitoring system alerts and responding to incidents 2. Performing routine maintenance during off-hours 3. Reviewing security logs and investigating anomalies 4. Assisting help desk with escalated tickets 5. Testing and implementing system upgrades 6. Documenting configurations and procedures ## Emerging Trends - Hybrid cloud infrastructure management - Infrastructure as Code (IaC) using tools like Terraform - Increased focus on cybersecurity measures - Automation of routine tasks via scripting - Zero Trust security model implementation - AI-powered monitoring and troubleshooting tools Would you like more detailed information about any specific aspect of system administration? I can provide deeper insights into particular technologies, certifications, or best practices.

Openings : 01 Experience : 6+ years Location : Surat - Adajan , Surat - Varachha 5-Days Working Paid Leaves Complimentary Health Insurance Overtime Pay Fun Activities Personal Loan Employee Training Positive Work Environment Professional Developments Job Description As a DevOps team leader for an IT company developing multiplayer games, mobile applications, web applications, and websites, your role and responsibilities would encompass a wide range of tasks to ensure the efficient development, deployment, and operation of these various software products. Job Responsibility Team Leadership: Lead and manage a team of DevOps engineers, ensuring clear communication, setting goals, and providing mentorship and guidance. DevOps Strategy: Develop and implement a comprehensive DevOps strategy tailored to the specific needs of the company’s projects, considering factors such as technology stack, scalability requirements, and deployment environments. Continuous Integration/Continuous Deployment (CI/CD): Implement and maintain CI/CD pipelines for automating the build, testing, and deployment processes across multiple platforms (mobile, web, and desktop). Ensure smooth integration between development and operations teams, fostering collaboration and streamlining the release cycle. Infrastructure Management: Oversee the design, deployment, and management of cloud infrastructure (e.g., AWS, Azure, Google Cloud) to support the company’s applications. Optimize infrastructure resources for performance, scalability, and cost-effectiveness, leveraging tools like Kubernetes, Docker, and Terraform. Monitoring and Incident Response: Implement monitoring and logging solutions to track the health and performance of applications and infrastructure components.Establish incident response protocols and lead the team in addressing and resolving production issues on time. Security and Compliance: Able to help Implement security best practices throughout the development and deployment lifecycle, including code reviews, vulnerability scanning, and access control mechanisms. Also able to provide solutions to solve security issues listed in vulnerability scanning reports. Performance Optimization: Collaborate with development teams to identify performance bottlenecks and implement optimizations to improve the responsiveness and scalability of applications. Documentation and Knowledge Sharing: Maintain comprehensive documentation for infrastructure configurations, deployment processes, and operational procedures. Facilitate knowledge sharing sessions and training programs to empower team members with relevant skills and expertise. Continuous Improvement: Regularly assess the effectiveness of DevOps processes and tools, soliciting feedback from team members and stakeholders. Identify areas for improvement and drive initiatives to enhance the efficiency, reliability, and security of the company’s software delivery pipeline. Stakeholder Communication: Serve as a liaison between the DevOps team and other departments, providing updates on project statuses, addressing concerns, and soliciting input on infrastructure requirements. Dedication: DevOps Team Leader requires a high level of dedication and commitment to the company’s technology vision, strategy, and goals. This means being available to work long hours when necessary. Key Performance Areas Deployment Efficiency: Measure the frequency and speed of deployments across various platforms. Aim to reduce deployment times and increase automation to streamline the release process. System Reliability: Monitor system uptime and availability to ensure a high level of reliability.Set targets for minimizing downtime and responding swiftly to incidents. Scalability and Performance: Evaluate the scalability of infrastructure and applications to handle increasing user loads. Security Compliance: Understanding and Identification of issues to applying solutions to resolve them. Cost Optimization: Monitor and control infrastructure costs, aiming to maximize cost-effectiveness while meeting performance requirements. Implement strategies to optimize resource utilization and minimize unnecessary expenses. Team Productivity: Measure the efficiency of the DevOps team in delivering on projects and resolving issues. Continuous Improvement: Track the implementation of improvements in the development and deployment processes.Measure the impact of changes on system performance, reliability, and team productivity. Customer Satisfaction: Gather feedback from internal and external stakeholders regarding the usability, performance, and reliability of software products. Knowledge Sharing and Collaboration: Assess the effectiveness of knowledge-sharing initiatives within the DevOps team and with other departments. Encourage collaboration between development, operations, and other teams to improve overall productivity and efficiency. Adoption of Best Practices: Monitor adherence to industry best practices in areas such as CI/CD, infrastructure as code, and security. Key Performance Indicators (KPIs) Team Leadership : Number of team goals achieved within set timelines.Employee satisfaction and retention rates within the DevOps team. Frequency and quality of communication within the team. DevOps Strategy: Percentage reduction in deployment failures or rollbacks. Time to deploy new features or updates. Alignment of DevOps strategy with overall business objectives. Continuous Integration/Continuous Deployment (CI/CD): Percentage of automated tests in the CI/CD pipeline. Average duration of build, test, and deployment cycles. Infrastructure Management: Server uptime and availability. Cost savings achieved through optimized infrastructure usage.Scalability of infrastructure to handle increasing workloads. Monitoring and Incident Response: Percentage reduction in critical incidents over time. Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) incidents. Effectiveness of incident response processes based on post-incident reviews. Security and Compliance: Number of security vulnerabilities identified and remediated. Performance Optimization: Response time and throughput improvements in applications. Scalability of applications under load. User satisfaction ratings related to application performance. Documentation and Knowledge Sharing: Participation rates in knowledge sharing sessions. Completion and maintenance of documentation for infrastructure and processes. Continuous Improvement: Number of process improvements implemented per quarter. Percentage increase in efficiency or reliability of the software delivery pipeline. Stakeholder Communication: Timeliness of responses to stakeholder inquiries or concerns. Feedback from other departments on the usefulness of communication and updates provided. Required Skills & Qualification At least 6 year of experience building sophisticated and highly automated infrastructure. Good understanding of cloud platforms like AWS, Azure, or Google Cloud Platform (GCP). Configuration management tools such as Ansible, Puppet, or Chef. Containerization and orchestration tools like Docker, Kubernetes, or OpenShift. Continuous Integration/Continuous Deployment (CI/CD) pipelines using tools like Jenkins, GitLab CI/CD, or CircleCI. Good understanding of monitoring systems (Nagios etc), Logging solutions (Elastisearch etc) Knowledge of Linux, Windows and MacOSScripting languages like Python, Bash, or Ruby. Must experience in Lamp, MEAN/MERN server configuration. Knowledge of networking, security, and database management. Experience with microservices architecture and serverless computing. Team management and mentorship abilities. Ability to lead cross-functional teams and foster collaboration between development, operations, and QA teams. Strong decision-making skills and the ability to prioritize tasks effectively. Conflict resolution and problem-solving abilities. Excellent communication skills, both written and verbal. Ability to effectively communicate technical concepts to non-technical stakeholders. Interview Process HR Round Technical Round Practical Round Salary Negotiation Offer Release Apply Job Show more Show less

Installation, configuration, and maintenance of Linux servers RedHat, CentOS, Ubuntu Monitor system performance, troubleshoot issues, and perform regular system tuning Manage user accounts, permissions, and security policies Automate routine tasks Required Candidate profile Manage patching, updates, and software installations Work closely with DevOps and development teams to support deployment pipelines Ensure system security, firewall configurations Document processes Perks and benefits Perks and Benefits

About Us Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, Newfold’s mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company's world-class family of brands includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock, and ResellerClub. What you’ll do? Participate in 24x7 shifts Monitor the stability of our products with various internal tools. L1/L2 Support ownership of all hosting products (cpanel/plesk/vps/cloud/dedicated). Handle incident response, troubleshooting and fix for various products/services. Handle escalations as per policies/procedures. Get different internal/external groups together to resolve production site issues effectively. Communicate clearly on tickets, phone calls made to the team about various issues. Exhibit a sense of urgency to resolve issues. Build advanced automation workflows for automating repeated issues. Work with our infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and a predefined runbook. Ensure SLA's and Operational standards are met. Raise tickets to different internal groups to resolve recurrent problems, alerts and follow up on escalated issues. Liaison with engineering teams for RCA's, permanent resolutions on issues affecting production sites. Contribute to Operations handbook. Ensure smooth hand-offs between shifts. Who you are? Educational Qualifications : Graduate, preferably in Information Technology or Computer Science Consistently strong academic performance. Linux: Goodunderstanding of Linux Systems, Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, IPtables, sysstat (sar/vmstat/iostat etc), run-levels & startup scripts, sudo/chroot/chkrootkit/rkhunter. Windows: Windows 2000/2003/2008, NTFS chkdisk/acls etc, Troubleshoot system/application faults using Event logs, Updates via WSUS, Terminal Services, IIS Fundamentals Fundamentals: Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts. Application Protocols: SMTP,HTTP,FTP,IMAP,POP. Shifts: Must be willing to work in shifts (including at night and on holidays). Good To Have Understanding of Cloud Systems/Hardware: RAID, LOM/IPMI/IP KVMs, Dell Hardware. Windows:WMI, Powershell/VB scripts, MS-SQL Fundamentals. Applications: Postfix/qmail/Exim, Database Systems Fundamentals (MySQL/Postgres),Nginx/Apache (mod_php, mod_fcgid, CGI, php-fpm etc), Tomcat. Tools/Utilities: Nagios, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN Others: Regular expressions, Rescue Kits like TRK, etc. Certification: Red Hat Certified Engineer (RHCE), GCP Why you’ll love us. We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work from-home, hybrid, or work-from-the-office environment. Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another’s differences . We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally. We care about you. At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs. Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold! This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above. Show more Show less

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Site Reliability Engineering, Database Architecture Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas, and performing basic and intermediate level troubleshooting tasks. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Ensure timely resolution of technical issues.- Collaborate with cross-functional teams to address system and software problems.- Maintain documentation of system configurations and troubleshooting procedures.- Implement best practices for system reliability and performance optimization.- Provide training and guidance to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering, Database Architecture.- Strong understanding of system architecture and infrastructure.- Experience with cloud platforms such as AWS or Azure.- Knowledge of scripting languages like Python or Shell scripting.- Hands-on experience with monitoring tools like Nagios or Prometheus. Additional Information:- The candidate should have a minimum of 3 years of experience in Site Reliability Engineering.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Backup and Recovery Systems Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting tasks. Roles & Responsibilities:- Provide advanced knowledge and technical expertise in Rubrik backup solutions, including configuration and troubleshooting.- Lead the deployment and integration of Rubrik systems within the organization's IT infrastructure.- Design and manage backup strategies to ensure data integrity and availability.- Analyze system performance and recommend improvements for efficiency and reliability.- Create detailed documentation and conduct training sessions for IT teams on Rubrik systems.- Work with cross-functional teams to align backup strategies with organizational goals and compliance requirements.- Keep abreast of Rubrik technology advancements and industry best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Rubrik systems, cloud platforms, and virtualization technologies.- Proven experience in Rubrik backup solutions and data protection technologies.- Experience in troubleshooting hardware and software issues.- Knowledge of server and network configurations.- Familiarity with operating system-level technology implementation. Additional Information:- The candidate should have a minimum of 3 years of experience in Backup and Recovery Systems.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Site Reliability Engineering, Linux Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within defined operating models and processes, implementing technology at the operating system-level across all server and network areas, and troubleshooting at basic and intermediate levels. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Ensure timely resolution of technical issues.- Collaborate with cross-functional teams to address system and software problems.- Implement and maintain hardware and software solutions.- Provide technical support for configured services running on various platforms.- Develop and maintain documentation for troubleshooting and resolution processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering, Linux.- Strong understanding of system administration and troubleshooting.- Experience with network configuration and maintenance.- Knowledge of cloud computing platforms like AWS or Azure.- Familiarity with monitoring tools such as Nagios or Zabbix. Additional Information:- The candidate should have a minimum of 3 years of experience in Site Reliability Engineering.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Monitoring & Tools Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are functioning optimally and meeting the needs of the organization. Your role will require you to stay updated on industry trends and best practices to enhance application performance and user experience. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor application performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Monitoring & Tools.- Strong understanding of application design and architecture.- Experience with application configuration and deployment processes.- Ability to troubleshoot and resolve application issues effectively.- Familiarity with performance monitoring tools and techniques. Additional Information:- The candidate should have minimum 5 years of experience in SAP Monitoring & Tools.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Primary & Mandatory Skill: Azure DevOps & Terraform Level: SA or M – 5 to 12 yrs Location Constraint if any : PAN India Shift timing: No JD: DevOps Lead This position leads the planning, design, and engineering of enterprise-level infrastructure and platforms related to cloud computing. This position's work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. Because of the close interaction with business customers and supporting IT teams, this position will require a deep understanding of requirements analysis, DevOps practices, and testing. Primary & Mandatory Skill: Azure DevOps & Terraform Level: SA or M – 5 to 12 yrs Location Constraint if any : PAN India Shift timing: No JD: DevOps Lead This position leads the planning, design, and engineering of enterprise-level infrastructure and platforms related to cloud computing. This position's work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. Because of the close interaction with business customers and supporting IT teams, this position will require a deep understanding of requirements analysis, DevOps practices, and testing.