MSP IT Consultant

Location:

This is a 3-month engagement, with the potential for renewal.

MSP IT Consultant

What will you be doing in this position?

• Participate in client meetings as a technical SME (Subject Matter Expert) during the sales cycle
• Design MSP solutions for services including:
• End-user IT support and service desk
• Network and server management
• Cloud services (Microsoft 365, Azure, backups)
• RMM, patching, antivirus, and endpoint protection
• Draft and review RFPs, SoWs, SLAs, and assist in pricing strategy
• Ensure proposed solutions align with relevant compliance standards (PIPEDA, HIPAA, PCI-DSS, etc.)
• Collaborate with internal sales, delivery, and infrastructure teams to ensure solution feasibility
• Provide market and client-specific business insights to leadership to support product development, pricing models, and territory strategy
• Track evolving client needs and translate technical requirements into business value
• Support competitive analysis, client feedback synthesis, and service optimization discussions with leadership 

What do we need from you?

• 8–12+ years of experience in MSP consulting or technical pre-sales
• Strong knowledge of MSP ecosystems, including ticketing systems, SLAs, RMM, and helpdesk tools
• Experience designing and presenting solutions to SMBs and mid-market clients in North America, ideally Canada
• Solid understanding of IT infrastructure, cloud platforms, endpoint management, and cyber hygiene
• Proven ability to deliver business and operational insights that influence management decisions
• Hands-on with tools like ConnectWise, Datto, N-able, Autotask, Microsoft 365, Azure, VMware
• Strong communication, documentation, and solution-selling capabilities
• Preferred Certifications: ITIL, Microsoft (M365/Azure), CompTIA, Cisco, VMware, or equivalent

About us...

Zazz is the trusted partner for enterprises to scale engineering teams and execute high impact technology initiatives. We combine deep technical expertise with top-tier engineering talent, ensuring businesses can expand their capabilities without compromising quality, security, or speed. We help CTOs and enterprise leaders solve complex challenges by seamlessly integrating specialized AI, cloud, security, and software engineers into their teams. Whether augmenting an internal workforce or delivering full-scale solutions, Zazz ensures talent and execution are always enterprise-grade.

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