Location: Remote - India This is a 3-month engagement, with the potential for renewal. We are seeking an experienced MSP IT Consultant to partner with our Sales Head and management team to drive technical pre-sales and go-to-market strategy for our Managed IT Services offering in the Canadian market. This is a client-facing and consultative role, responsible for designing tailored MSP solutions, supporting proposal development, and delivering strategic business insights to help shape our service delivery and expansion roadmap. What will you be doing in this position? Participate in client meetings as a technical SME (Subject Matter Expert) during the sales cycle Design MSP solutions for services including: End-user IT support and service desk Network and server management Cloud services (Microsoft 365, Azure, backups) RMM, patching, antivirus, and endpoint protection Draft and review RFPs, SoWs, SLAs, and assist in pricing strategy Ensure proposed solutions align with relevant compliance standards (PIPEDA, HIPAA, PCI-DSS, etc.) Collaborate with internal sales, delivery, and infrastructure teams to ensure solution feasibility Provide market and client-specific business insights to leadership to support product development, pricing models, and territory strategy Track evolving client needs and translate technical requirements into business value Support competitive analysis, client feedback synthesis, and service optimization discussions with leadership What do we need from you? 8–12+ years of experience in MSP consulting or technical pre-sales Strong knowledge of MSP ecosystems, including ticketing systems, SLAs, RMM, and helpdesk tools Experience designing and presenting solutions to SMBs and mid-market clients in North America, ideally Canada Solid understanding of IT infrastructure, cloud platforms, endpoint management, and cyber hygiene Proven ability to deliver business and operational insights that influence management decisions Hands-on with tools like ConnectWise, Datto, N-able, Autotask, Microsoft 365, Azure, VMware Strong communication, documentation, and solution-selling capabilities Preferred Certifications: ITIL, Microsoft (M365/Azure), CompTIA, Cisco, VMware, or equivalent About us... Zazz is the trusted partner for enterprises to scale engineering teams and execute high impact technology initiatives. We combine deep technical expertise with top-tier engineering talent, ensuring businesses can expand their capabilities without compromising quality, security, or speed. We help CTOs and enterprise leaders solve complex challenges by seamlessly integrating specialized AI, cloud, security, and software engineers into their teams. Whether augmenting an internal workforce or delivering full-scale solutions, Zazz ensures talent and execution are always enterprise-grade. If you align with these qualities, we’d love for you to apply!
Role Summary As an L3 or Lead Engineer, you will be responsible for advanced support and leadership in managing network and security devices across customer environments. You will handle escalations, lead troubleshooting efforts, and coordinate with OEM TAC teams to resolve complex issues. You will also mentor junior engineers and contribute to process improvement and service excellence. Key Responsibilities Serve as the highest escalation point for L1/L2 teams in device-related incidents. Lead troubleshooting and resolution of complex issues across firewalls, routers, switches, and endpoint devices. Perform root cause analysis and drive permanent fixes. Coordinate with OEM TAC (Cisco, Palo Alto, Fortinet, etc.) for critical issues. Oversee configuration, monitoring, and maintenance of managed devices. Ensure timely patching, firmware upgrades, and configuration backups. Validate device health and performance through NMS/SIEM tools. Maintain and update device inventory and documentation. Review and implement changes as per ITIL processes. Lead incident response for device-related security events. Document incidents, resolutions, and lessons learned. Participate in customer calls and provide technical expertise. Assist in onboarding new customers and devices. Provide recommendations for infrastructure improvements. Guide and mentor L1/L2 engineers. Conduct knowledge-sharing sessions and training. Collaborate with SOC, NOC, and service delivery teams. Ensure device configurations align with compliance standards (ISO 27001, PCI-DSS, etc.). Generate reports on device health, incidents, and performance metrics. Support audit and documentation requirements. Requirements Required Skills & Experience 5–8 years of experience in network/security device management. Expertise in Firewalls (Palo Alto, Fortinet, Cisco ASA). Expertise in Routers/Switches (Cisco, Juniper). Expertise in Endpoint protection platforms. Strong understanding of networking protocols (TCP/IP, BGP, OSPF, VPN). Experience with SIEM/NMS tools (SolarWinds, Splunk, QRadar). Familiarity with ITIL framework and service management tools. Certifications (Preferred) CCNP / CISM/CEH ITIL Foundation. OEM-specific TAC certifications. Soft Skills Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Leadership and mentoring capabilities. Ability to work under pressure and manage multiple priorities. Interested or know someone who is? Let’s connect! 📩 Apply or refer: Share your CV at shalini.geedi@zazz.io
Role Summary As an L3 or Lead Engineer, you will be responsible for advanced support and leadership in managing network and security devices across customer environments. You will handle escalations, lead troubleshooting efforts, and coordinate with OEM TAC teams to resolve complex issues. You will also mentor junior engineers and contribute to process improvement and service excellence. Key Responsibilities Serve as the highest escalation point for L1/L2 teams in device-related incidents. Lead troubleshooting and resolution of complex issues across firewalls, routers, switches, and endpoint devices. Perform root cause analysis and drive permanent fixes. Coordinate with OEM TAC (Cisco, Palo Alto, Fortinet, etc.) for critical issues. Oversee configuration, monitoring, and maintenance of managed devices. Ensure timely patching, firmware upgrades, and configuration backups. Validate device health and performance through NMS/SIEM tools. Maintain and update device inventory and documentation. Review and implement changes as per ITIL processes. Lead incident response for device-related security events. Document incidents, resolutions, and lessons learned. Participate in customer calls and provide technical expertise. Assist in onboarding new customers and devices. Provide recommendations for infrastructure improvements. Guide and mentor L1/L2 engineers. Conduct knowledge-sharing sessions and training. Collaborate with SOC, NOC, and service delivery teams. Ensure device configurations align with compliance standards (ISO 27001, PCI-DSS, etc.). Generate reports on device health, incidents, and performance metrics. Support audit and documentation requirements. Required Skills & Experience 5–8 years of experience in network/security device management. Expertise in Firewalls (Palo Alto, Fortinet, Cisco ASA). Expertise in Routers/Switches (Cisco, Juniper). Expertise in Endpoint protection platforms. Strong understanding of networking protocols (TCP/IP, BGP, OSPF, VPN). Experience with SIEM/NMS tools (SolarWinds, Splunk, QRadar). Familiarity with ITIL framework and service management tools. Certifications (Preferred) CCNP / CISM/CEH ITIL Foundation. OEM-specific TAC certifications. Soft Skills Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Leadership and mentoring capabilities. Ability to work under pressure and manage multiple priorities. Please note: This is a fully remote opportunity with working hours aligned to Eastern Standard Time (EST).
Job Information Date Opened 10/20/2025 Job Type Full time Work Experience 5+ years State/Province Telangana City Hyderabad Industry Services Country India Work Location India Zip/Postal Code 500081 About Us Welcome to the Cutting-Edge of Innovation: ZAZZ Step into the world of ZAZZ, a realm where innovative design meets software development brilliance. We're not your average tech company; we're trendsetters shaping the future, crafting digital masterpieces, and redefining boundaries. At ZAZZ, technology isn't just a tool—it's our canvas, our playground. Our passionate, ingenious team doesn't just adapt to the latest technologies; we shape them. Join us, and you’ll be at the heart of a revolution, influencing, and driving technological advancements. Empowering People. Transforming Experiences. Ever dreamed of putting your mark on the digital universe? ZAZZ is the place. We breathe life into a bottom-up approach where our employees and users are the stars. Here, you won't just be creating software—you'll be part of a grand journey to revolutionize digital experiences. Dive into the Tech Spectrum With ZAZZ, you don't just get a job; you get an open ticket to a roller-coaster of challenges and opportunities. From Product Strategy, IoT App Development to the bleeding-edge Blockchain tech, we cover the entire spectrum of tech innovation. Prepare to ignite your creativity and fuel your passion in an environment buzzing with groundbreaking ideas and projects. Shaping the Future, Together It doesn't matter if our client is a fledgling startup, a dynamic SME, or a Fortune 500 titan—we’ve partnered with them all. At ZAZZ, you'll gain unparalleled exposure and experience in diverse sectors and technologies. You’ll not just grow; you'll evolve. Why Join ZAZZ? If you're seeking a place where your curiosity is celebrated, your skills valued, and your growth accelerated, look no further. ZAZZ offers a thriving work environment, opportunities for continuous learning, and the chance to work with some of the best minds in the industry. Plus, our team loves to get geeky over a coffee chat on the latest tech! So, are you ready to leave a lasting footprint in the tech world? Join the ZAZZ family, and together, let's create the future. Job Description Role Objective The Senior Onboarding Engineer owns the end-to-end client onboarding process — from environment discovery to final handoff into operations. They architect and implement standardized, secure, and automated onboarding workflows using Zazz’s MSP tool stack (NinjaOne, Intune, Defender, Axcient, Meraki, Cynomi, Purview). This role demands a blend of hands-on technical delivery and strategic process ownership — ensuring each client environment is production-ready, compliant, and aligned to Zazz’s Managed Services standards. Key Responsibilities 1. Onboarding Planning & Client Engagement Act as the technical lead for new client onboarding engagements. Conduct kick-off calls with clients , gather infrastructure data, define timelines, and document scope of onboarding. Translate SOWs and service catalogs into actionable onboarding plans with milestones and dependencies. Collaborate with MSP Lead, vCISO, and TAMs to align security, compliance, and operational requirements. 2. Environment Discovery & Assessment Lead discovery across on-prem, hybrid, and cloud environments: servers, endpoints, firewalls, switches, VPNs, M365 tenants, backups. Use NinjaOne , Intune , and network scanning tools to build the initial device inventory. Evaluate existing patch levels, AV coverage, backup health, and identity configurations. Document full environment architecture in IT Glue with asset hierarchy and configuration snapshots. 3. RMM / PSA Architecture & Deployment Design and implement NinjaOne RMM configurations for new clients — groups, automation jobs, patch policies, alerts, and scripts. Integrate RMM with PSA modules for ticket creation, escalation, and SLA tracking. Build reusable onboarding templates (automation jobs, monitoring policies, alert sets). Optimize alert tuning to reduce noise and enhance actionable insights. 4. Endpoint, Identity & Security Configuration Architect device and identity management through Microsoft Intune and Entra ID (Azure AD) . Deploy compliance baselines, Conditional Access, MFA, and BitLocker enforcement. Configure and verify Defender for Business / Endpoint and Defender for Office 365 (Safe Links, Safe Attachments). Integrate Sophos MSP Flex or Defender for hybrid clients as needed. Enforce TLS 1.2+/1.3 policies and OS hardening standards. 5. Network & Infrastructure Integration Onboard and configure Meraki firewalls, switches, and APs under Meraki Cloud Dashboard. Validate connectivity, VPN tunnels, and SNMP monitoring in NinjaOne Network Monitoring . Integrate Cisco / Meraki VPN profiles for remote access. Coordinate with the network team to align traffic logging and visibility in Microsoft Sentinel . 6. Backup & BCDR Configuration Design and implement Axcient x360Recover D2C for on-prem workloads and x360Cloud for M365 tenants. Plan backup frequency, encryption, retention, and restore validation. Validate recovery objectives ( RPO/RTO ) and document in IT Glue. Assist in migrating legacy Syncovery / Veeam setups into Axcient for standardization. 7. Compliance & Audit Enablement Ensure onboarding aligns with HIPAA, SOC 2, and CIS controls through Cynomi vCISO platform . Work with the vCISO to update risk registers and security posture reports. Enable Microsoft Purview for DLP, audit logs, and data classification. Track Microsoft Secure Score and provide recommendations for remediation. Maintain evidence folders (scans, screenshots, approvals) in IT Glue for each client. 8. Automation, Optimization & Process Ownership Develop advanced PowerShell / Bash scripts for onboarding automation and remediation. Create NinjaOne automation policies for agent deployment, patching, AV verification, and onboarding compliance checks. Continuously refine and standardize onboarding runbooks, checklists, and SOPs. Mentor junior onboarding engineers and NOC staff on onboarding best practices. 9. Documentation & Handover Prepare complete onboarding documentation including topology, credentials, monitoring details, and service configurations in IT Glue . Conduct formal handover sessions with NOC/SOC teams via Microsoft Teams or recorded walkthroughs. Review onboarding closure checklist to confirm all deliverables (RMM, AV, BCDR, monitoring, documentation) are validated. Requirements Required Skills & Experience Core Competencies Proven MSP onboarding experience across multiple clients and environments. Hands-on expertise in NinjaOne RMM / PSA configuration, automation, and scripting. Deep knowledge of Microsoft 365, Entra ID, Intune, Defender for Endpoint, Defender for Office 365 . Practical experience in Axcient x360Recover / x360Cloud backup configuration and restore validation. Strong understanding of Meraki networking , Cisco VPN , and SNMP monitoring . Familiarity with Microsoft Sentinel , Purview , and Cynomi compliance tools. Proficiency in PowerShell and Bash for automation and policy enforcement. Strong documentation discipline with IT Glue , Zoho Vault , and SharePoint . Excellent understanding of MSP operations, SLAs, and ITIL processes.