Location: Remote - India This is a 3-month engagement, with the potential for renewal. We are seeking an experienced MSP IT Consultant to partner with our Sales Head and management team to drive technical pre-sales and go-to-market strategy for our Managed IT Services offering in the Canadian market. This is a client-facing and consultative role, responsible for designing tailored MSP solutions, supporting proposal development, and delivering strategic business insights to help shape our service delivery and expansion roadmap. What will you be doing in this position? Participate in client meetings as a technical SME (Subject Matter Expert) during the sales cycle Design MSP solutions for services including: End-user IT support and service desk Network and server management Cloud services (Microsoft 365, Azure, backups) RMM, patching, antivirus, and endpoint protection Draft and review RFPs, SoWs, SLAs, and assist in pricing strategy Ensure proposed solutions align with relevant compliance standards (PIPEDA, HIPAA, PCI-DSS, etc.) Collaborate with internal sales, delivery, and infrastructure teams to ensure solution feasibility Provide market and client-specific business insights to leadership to support product development, pricing models, and territory strategy Track evolving client needs and translate technical requirements into business value Support competitive analysis, client feedback synthesis, and service optimization discussions with leadership What do we need from you? 8–12+ years of experience in MSP consulting or technical pre-sales Strong knowledge of MSP ecosystems, including ticketing systems, SLAs, RMM, and helpdesk tools Experience designing and presenting solutions to SMBs and mid-market clients in North America, ideally Canada Solid understanding of IT infrastructure, cloud platforms, endpoint management, and cyber hygiene Proven ability to deliver business and operational insights that influence management decisions Hands-on with tools like ConnectWise, Datto, N-able, Autotask, Microsoft 365, Azure, VMware Strong communication, documentation, and solution-selling capabilities Preferred Certifications: ITIL, Microsoft (M365/Azure), CompTIA, Cisco, VMware, or equivalent About us... Zazz is the trusted partner for enterprises to scale engineering teams and execute high impact technology initiatives. We combine deep technical expertise with top-tier engineering talent, ensuring businesses can expand their capabilities without compromising quality, security, or speed. We help CTOs and enterprise leaders solve complex challenges by seamlessly integrating specialized AI, cloud, security, and software engineers into their teams. Whether augmenting an internal workforce or delivering full-scale solutions, Zazz ensures talent and execution are always enterprise-grade. If you align with these qualities, we’d love for you to apply!
Role Summary As an L3 or Lead Engineer, you will be responsible for advanced support and leadership in managing network and security devices across customer environments. You will handle escalations, lead troubleshooting efforts, and coordinate with OEM TAC teams to resolve complex issues. You will also mentor junior engineers and contribute to process improvement and service excellence. Key Responsibilities Serve as the highest escalation point for L1/L2 teams in device-related incidents. Lead troubleshooting and resolution of complex issues across firewalls, routers, switches, and endpoint devices. Perform root cause analysis and drive permanent fixes. Coordinate with OEM TAC (Cisco, Palo Alto, Fortinet, etc.) for critical issues. Oversee configuration, monitoring, and maintenance of managed devices. Ensure timely patching, firmware upgrades, and configuration backups. Validate device health and performance through NMS/SIEM tools. Maintain and update device inventory and documentation. Review and implement changes as per ITIL processes. Lead incident response for device-related security events. Document incidents, resolutions, and lessons learned. Participate in customer calls and provide technical expertise. Assist in onboarding new customers and devices. Provide recommendations for infrastructure improvements. Guide and mentor L1/L2 engineers. Conduct knowledge-sharing sessions and training. Collaborate with SOC, NOC, and service delivery teams. Ensure device configurations align with compliance standards (ISO 27001, PCI-DSS, etc.). Generate reports on device health, incidents, and performance metrics. Support audit and documentation requirements. Requirements Required Skills & Experience 5–8 years of experience in network/security device management. Expertise in Firewalls (Palo Alto, Fortinet, Cisco ASA). Expertise in Routers/Switches (Cisco, Juniper). Expertise in Endpoint protection platforms. Strong understanding of networking protocols (TCP/IP, BGP, OSPF, VPN). Experience with SIEM/NMS tools (SolarWinds, Splunk, QRadar). Familiarity with ITIL framework and service management tools. Certifications (Preferred) CCNP / CISM/CEH ITIL Foundation. OEM-specific TAC certifications. Soft Skills Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Leadership and mentoring capabilities. Ability to work under pressure and manage multiple priorities. Interested or know someone who is? Let’s connect! 📩 Apply or refer: Share your CV at shalini.geedi@zazz.io
Role Summary As an L3 or Lead Engineer, you will be responsible for advanced support and leadership in managing network and security devices across customer environments. You will handle escalations, lead troubleshooting efforts, and coordinate with OEM TAC teams to resolve complex issues. You will also mentor junior engineers and contribute to process improvement and service excellence. Key Responsibilities Serve as the highest escalation point for L1/L2 teams in device-related incidents. Lead troubleshooting and resolution of complex issues across firewalls, routers, switches, and endpoint devices. Perform root cause analysis and drive permanent fixes. Coordinate with OEM TAC (Cisco, Palo Alto, Fortinet, etc.) for critical issues. Oversee configuration, monitoring, and maintenance of managed devices. Ensure timely patching, firmware upgrades, and configuration backups. Validate device health and performance through NMS/SIEM tools. Maintain and update device inventory and documentation. Review and implement changes as per ITIL processes. Lead incident response for device-related security events. Document incidents, resolutions, and lessons learned. Participate in customer calls and provide technical expertise. Assist in onboarding new customers and devices. Provide recommendations for infrastructure improvements. Guide and mentor L1/L2 engineers. Conduct knowledge-sharing sessions and training. Collaborate with SOC, NOC, and service delivery teams. Ensure device configurations align with compliance standards (ISO 27001, PCI-DSS, etc.). Generate reports on device health, incidents, and performance metrics. Support audit and documentation requirements. Required Skills & Experience 5–8 years of experience in network/security device management. Expertise in Firewalls (Palo Alto, Fortinet, Cisco ASA). Expertise in Routers/Switches (Cisco, Juniper). Expertise in Endpoint protection platforms. Strong understanding of networking protocols (TCP/IP, BGP, OSPF, VPN). Experience with SIEM/NMS tools (SolarWinds, Splunk, QRadar). Familiarity with ITIL framework and service management tools. Certifications (Preferred) CCNP / CISM/CEH ITIL Foundation. OEM-specific TAC certifications. Soft Skills Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Leadership and mentoring capabilities. Ability to work under pressure and manage multiple priorities. Please note: This is a fully remote opportunity with working hours aligned to Eastern Standard Time (EST).