3514 Mpls Jobs - Page 15

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Cisco Routing and Switching .Experience: 5-8 Years .>

ISR

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin . Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely mannerMandatory Skills: CISCO ACI Admin .Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin . Experience: 1-3 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin . Experience: 3-5 Years .

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Illumio Micro Segmentation . Experience: 3-5 Years .

About this opportunity We are seeking an E2E Solution Architect Fixed Network to join our team in Noida, India. In this role, you will handle Fixed Network (Core and Access) operations ensuring uninterrupted service availability for Broadband and Enterprise nodes in a multi-vendor environment. You will act as a technical leader, providing solutions for alarm monitoring, hardware/software/configuration issues, network optimization, and outage support while maintaining strict adherence to SLAs, compliance, and customer experience. This role requires strong technical expertise, leadership skills, and the ability to collaborate across multiple stakeholders including customers, third-party providers, and internal teams. What you will do Ensure smooth and uninterrupted operation of Broadband & Enterprise Services and Networks. Drive and govern Preventive & Corrective Maintenance across Broadband & Enterprise layers. Act as a key mentor for teams managing Broadband, Enterprise IP, Core, Access, and Transmission activities. Conduct network performance analysis, investigate anomalies, and recommend optimization measures. Lead troubleshooting, Root Cause Analysis (RCA), and resolution across hardware, software, and configuration issues. Collaborate with customers, MSIP, Sales, KAM, and third-party providers for quick resolution. Ensure smooth service/system handover from Projects to Operations (including Acceptance Test Agreement compliance). Manage escalations, outages, and high-priority incidents with structured communication. Provide feedback for process/tool improvements and drive knowledge sharing across teams. Engage in automation initiatives to enhance efficiency. Contribute to Network Strategy, Transformation, and Digitalization initiatives. Lead Service Improvement Plans (SIPs) to enhance customer experience. The skills you bring Degree in Engineering or equivalent experience. 10+ years of hands-on experience as a Fixed Network Expert in large customer service environments. Strong knowledge of IP protocols for Fixed & Enterprise Networks, transport carrier networks (DWDM/SDH/MW), and Cloud networks in relation to IP/Fixed technologies. Relevant management and technical certifications are an advantage. Strong technical expertise in IP/MPLS, DWDM, Access Networks (xDSL, GPON, FTTx), Broadband platforms, and Enterprise solutions (VPN, DIA, Leased Lines). Familiarity with multi-vendor environments (Cisco, Juniper, Nokia, Huawei, etc.). Hands-on experience with network monitoring, fault management, and performance tools. Excellent customer service, stakeholder management, and communication skills. Strong troubleshooting and problem-solving ability with proven escalation management experience. Ability to work under pressure, manage multiple priorities, and lead during crises. Self-motivated, proactive, result-oriented with strong leadership qualities. Excellent time management, interpersonal, and organizational skills. Skills in tracing & decoding customer complaints. Tenacity, perseverance, and flexibility in working hours. Fluent in English (other languages beneficial). Developed skills in knowledge sharing and creating a learning culture.

Join our Team About this opportunity We are seeking an E2E Solution Architect Fixed Network to join our team in Noida, India. In this role, you will handle Fixed Network (Core and Access) operations ensuring uninterrupted service availability for Broadband and Enterprise nodes in a multi-vendor environment. You will act as a technical leader, providing solutions for alarm monitoring, hardware/software/configuration issues, network optimization, and outage support while maintaining strict adherence to SLAs, compliance, and customer experience. This role requires strong technical expertise, leadership skills, and the ability to collaborate across multiple stakeholders including customers, third-party providers, and internal teams. What you will do Ensure smooth and uninterrupted operation of Broadband & Enterprise Services and Networks. Drive and govern Preventive & Corrective Maintenance across Broadband & Enterprise layers. Act as a key mentor for teams managing Broadband, Enterprise IP, Core, Access, and Transmission activities. Conduct network performance analysis, investigate anomalies, and recommend optimization measures. Lead troubleshooting, Root Cause Analysis (RCA), and resolution across hardware, software, and configuration issues. Collaborate with customers, MSIP, Sales, KAM, and third-party providers for quick resolution. Ensure smooth service/system handover from Projects to Operations (including Acceptance Test Agreement compliance). Manage escalations, outages, and high-priority incidents with structured communication. Provide feedback for process/tool improvements and drive knowledge sharing across teams. Engage in automation initiatives to enhance efficiency. Contribute to Network Strategy, Transformation, and Digitalization initiatives. Lead Service Improvement Plans (SIPs) to enhance customer experience. The skills you bring Degree in Engineering or equivalent experience. 10+ years of hands-on experience as a Fixed Network Expert in large customer service environments. Strong knowledge of IP protocols for Fixed & Enterprise Networks, transport carrier networks (DWDM/SDH/MW), and Cloud networks in relation to IP/Fixed technologies. Relevant management and technical certifications are an advantage. Strong technical expertise in IP/MPLS, DWDM, Access Networks (xDSL, GPON, FTTx), Broadband platforms, and Enterprise solutions (VPN, DIA, Leased Lines). Familiarity with multi-vendor environments (Cisco, Juniper, Nokia, Huawei, etc.). Hands-on experience with network monitoring, fault management, and performance tools. Excellent customer service, stakeholder management, and communication skills. Strong troubleshooting and problem-solving ability with proven escalation management experience. Ability to work under pressure, manage multiple priorities, and lead during crises. Self-motivated, proactive, result-oriented with strong leadership qualities. Excellent time management, interpersonal, and organizational skills. Skills in tracing & decoding customer complaints. Tenacity, perseverance, and flexibility in working hours. Fluent in English (other languages beneficial). Developed skills in knowledge sharing and creating a learning culture.

Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. Network Engineer - CCNP/CCIE (Hyderabad) VXI Global Solutions Hyderabad, Telangana, India (On-site) CCNP/CCIE Certified Professional The Network Engineer will be responsible for maintaining and administering computer networks, hardware, software, and other related systems, performing disaster recovery operations, protecting data, software, and hardware from attacks, and replacing faulty network hardware components when necessary. The engineer will be working closely with users of our network to identify potential issues and resolve existing problems. To be a successful candidate, you will need to have an advanced understanding of network infrastructure and network hardware. You will also need to be able to implement, administer, and troubleshoot network devices, including wireless, routers, switches, and firewalls. A deep knowledge of application transport and network infrastructure protocols is highly desired. VXI Global Solutions is a leading provider of business process and information technology outsource offering comprehensive services to its clients. VXI specializes in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. QUALIFICATIONS At least 7 years of hands-on experience supporting large enterprise Cisco networks design and administration Experience should include Cisco 3xxx/4xxx/ASR/ISR routers, Nexus 7K, 45xx/38xx/93xx switches, ASA firewalls, Cisco ISE, and WLC (Wireless LAN Controller). Experience should include Palo Alto firewalls, GlobalProtect, IDS/IPS Experience should include network monitoring tools such as SolarWinds and Wireshark. Degree or certifications in related field a plus (CCNA, CCNP, etc.). Strong understanding of network concepts and routing protocols (EIGRP, BGP, OSPF), MPLS, VPLS, VoIP, QoS/CoS, S2S VPN, and security/compliance. ESSENTIAL JOB FUNCTIONS Excellent written and communication skills for a technical and non-technical audience. Work with global engineering and desktop teams to support the enterprise. Utilize ticketing systems to complete work and follow proper change management procedures. Design, implement, manage, secure, and documentation of multi-site Cisco networks. Determine and recommend hardware and software requirements to support the enterprise. Troubleshoot hardware and software issues associated with LAN/WAN networks and servers. Effective use of monitoring applications and equipment, from Cisco to power management and backup systems. Participation, including assuming the role of overall IT point of contact with clients on calls and meetings. Act as escalation point with occasional 24/7 on-call support for major outages and client support If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Skills:- Primary Cisco ISE Secondary F5 / Zscaler (ZIA/ZPA) / Palo Alto Firewall CISCO ISE - 2, B3 and B2, , Location Pune and Chennai/Bangalore /Hyderabad, 24*7 Role & Responsibilities Very good understanding and proven hands-on experience configuring, maintaining, integrating and troubleshooting Cisco ISE deployments, including policy sets, authentication, authorization, and profiling. Experience on working on 802.1x, Radius, TACACS protocol Good hands-on experience on traffic analyzers (TCPdump, Wireshark) Very good communication & collaboration skills. Provide operational support for Cisco ISE including configuration, health checks, optimization. Very good understanding of networking principals and security best practices. Troubleshooting the problems related with product configuration issues and performance issues Understanding of Routing, Switching, 802. 1Q VLAN, VPN, LAN, WAN, RADIUS and Network Security Good hands-on experience on VPN technologies such as IPsec and VPN clients Performing Planning, deployment, integration, upgradation and monitoring Add, remove and modify routing, security policies as per Clients compliance requirement and standard practices. Interact and escalate with Vendor for any system defect and support tickets, Monitor, detect, investigate and resolve security incidents and provide Root Cause Analysis within expected service levels. Manage OS releases that include upgrade of devices to N or N-1 version. Hands on experience on F5 (LTM) / Zscaler (ZIA/ZPA) / Palo Alto firewall will be an added advantage Knowledge on AWS will be an added advantage Mandatory Skills: VPNs . Experience: 5-8 Years .

Summary: 1)Participate in network projects planning and execution. 2)Work closely with project managers, architects, and other team members to develop project plans, define deliverables and timelines, and allocate resources effectively. 3)Collaborate with network architects and project stakeholders to understand requirements, translate them into technical designs, and develop scalable and resilient network architectures. Experience: 1) B.E/B.Tech, M.Tech/MCA (Computer/IT) with 7 plus years or B.Sc (Computers) with 8 plus years of working experience on large complex enterprise networks. - Mandatory 2) Must have handson experience in protocols/technologies like MPLS (traffic engineering, L2/L3 VPN), BGP-4/MP-BGP, ISIS, OSPF/OSPFv3, EIGRP, RSVP, LDP, VXLAN, Network Access Control, 802.1x, VPN. - Mandatory 3) Experience in Software Defined Network (SDN) & SD-WAN. - Mandatory 4) Extensive experience leading and managing complex internetworking solutions from design to implementation. - Mandatory 5) Experience of multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory 6) Experience in Solution Design and Architecture assessment of large networks - Mandatory 7) Experience on network management tools like Cisco ISE, DNAC. - Mandatory 8) Must have handled minimum 15 members of team size. - Mandatory 9) Experience in Security devices - Desireable 10) Experience in dealing with banks / financial institutions /NBFCs networks - Added advantage Knowledge: 1) Understanding of OSI model and TCP/IP protocol (IPv4 & IPv6) - Mandatory 2) Knowledge on network capture / analysis tools like Wireshark - Mandatory 3) Knowledge in Network Management and Monitoring tools such as Solarwinds. - Mandatory 4) Knowledge of Software Defined Network (SDN) & SD-WAN. - Mandatory 5) Knowledge on Network & Security devices like firewalls, WAFs, L3 & L2 switches, LBs - Mandatory 6) MS Office & MS Visio- Mandatory 7) Knowledge of Network Security devices - Added advantage 8) Knowledge on Telecom domain - Added advantage Technical Skills: 1) Routing & Switching - Mandatory 2) Excellent skills on Software Defined Network (SDN) & SD-WAN - Mandatory 3) MPLS Technology - Mandatory 4) VPN technologies - Mandatory 5) Network monitoring and management tools - Mandatory 6) Excellent interpersonal, written and verbal communication skills along with quick learner. - Mandatory 7) Network Security - Firewalls, IDS/IPS, Proxy - Mandatory Roles and Responsibilities 1) Participate in network projects planning and execution. 2) Work closely with project managers, architects, and other team members to develop project plans, define deliverables and timelines, and allocate resources effectively. 3) Ensure comprehensive documentation throughout the project lifecycle. Create detailed network designs, configurations, and procedures, and maintain accurate records of changes and updates. 4) Actively participate in knowledge sharing sessions, providing guidance, and mentoring to junior team members, and promoting best practices within the team. 5) Engage in effective communication and collaboration with project stakeholders. 6) Provide regular updates on project progress, address technical concerns, and ensure alignment with project objectives. 7) Responsible for implementing robust network security measures within projects. 8) Design and implement security policies, access controls, and encryption mechanisms to protect network infrastructure and data. 9) Collaborate with vendors, OEM’s and other teams, such as system administrators and application developers, to ensure seamless integration of network projects. 10) Support in RFP/RFQ activities 11) Prepare HLD & LLD, generate configuration template for network changes, and harden network devices. 12) Vendor/OEM coordination for POC's and project implementation 13) Analyse network traffic patterns, conduct capacity planning, and fine-tune network configurations to improve performance and ensure efficient utilization of network resources. 14) Prepare SOPs (Standard Operating Procedures) for projects, operating teams with escalation framework. 15) Heavily involved in the network architecture and design phase of projects. 16) Collaborate with network architects and project stakeholders to understand requirements, translate them into technical designs, and develop scalable and resilient network architectures. This includes selecting appropriate hardware and software solutions, defining routing and switching protocols, and ensuring security and performance considerations are met. 17) Project Planning and Execution: L3 network engineers actively participate in project planning and execution. 18) Work closely with project managers, architects, and other team members to develop project plans, define deliverables and timelines, and allocate resources effectively. 19) Provide technical guidance and expertise to ensure the successful implementation of network projects. 20) Lead the implementation and configuration of complex network solutions. 21) Have in-depth knowledge of network devices, protocols, and technologies and are responsible for configuring routers, switches, firewalls, load balancers, and other network equipment. 22) Ensure proper integration with existing infrastructure, perform system testing, and validate network functionality. 23) Responsible for implementing robust network security measures within projects. 24) Design and implement security policies, access controls, and encryption mechanisms to protect network infrastructure and data. 25) Also ensure compliance with industry regulations and standards, such as GDPR or PCI-DSS, and address security vulnerabilities through appropriate solutions. 26) Escalation point for complex network issues and incidents. 27) Possess advanced troubleshooting skills and use diagnostic tools to identify and resolve network problems effectively. 28) Work closely with L2 engineers and collaborate with other teams to troubleshoot and resolve complex network issues, minimizing downtime and maintaining network availability. 29) Responsible for optimizing network performance within projects. 30) Analyze network traffic patterns, conduct capacity planning, and fine-tune network configurations to improve performance and ensure efficient utilization of network resources. 31) Also monitor network performance metrics and proactively address any performance bottlenecks. 32) Ensure comprehensive documentation throughout the project lifecycle. 33) Create detailed network designs, configurations, and procedures, and maintain accurate records of changes and updates. 34) Actively participate in knowledge sharing sessions, providing guidance and mentoring to junior team members, and promoting best practices within the team. 35) Engage in effective communication and collaboration with project stakeholders. 36) Provide regular updates on project progress, address technical concerns, and ensure alignment with project objectives. 37) Also collaborate with vendors and other teams, such as system administrators and application developers, to ensure seamless integration of network projects. 38) Network requirement analysis, scan for new solutions with OEMs, technology/architecture/system design 39) Manage Network Projects and assist respective functions. 40) Configuration of Networking & Security devices (Switches, Routers, Firewalls, Load Balancers, etc.) 41) Design complex networks, provide solutions and maintain documentation with version control. 42) Prepare SOPs (Standard Operating Process) for projects, operating teams with escalation framework. 43) Support in RFP/RFQ activities 44) Vendor/OEM coordination for POC's and project implementation 45) Responsible for optimizing network performance within projects. 46) Analyse network traffic patterns, conduct capacity planning, and fine-tune network configurations to improve performance and ensure efficient utilization of network resources. 47) Monitor network performance metrics and proactively address any performance bottlenecks.

Summary: Candidate is expected to have sound knowledge on Data Networking and Security technologies along with prior experience in conducting network audit across various Network & Security parameters. Experience: 1) B.E/B.Tech, M.Tech/MCA (Computer/IT) or B.Sc (Computers) with 10 plus years of working experience on large complex enterprise networks. - Mandatory 2) Must have handson experience in protocols/technologies like MPLS (traffic engineering, L2/L3 VPN), BGP-4/MP-BGP, ISIS, OSPF/OSPFv3, EIGRP, RSVP, LDP, VXLAN, Network Access Control, 802.1x, VPN. - Mandatory 3) Experience of multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory 4) Experience in Solution Design and Architecture assessment of large networks - Mandatory 5) Experience in Security devices - Desireable 6) Experience in dealing with banks / financial institutions /NBFCs networks - Added advantage Knowledge: 1) Knowledge on Networking, LAN/WAN and on Security technologies such as DDOS, WAF, Firewall, EDR, SIEM, DLP etc. 2) Knowledge on various types of Datacentres and its operating models such as Third-Party Colo, Cloud and On-prem architectures. 3) Understanding on various security compliances, best practices and review of audit reports. 4) Knowledge on review of VA/PT assessment reports of the IT infrastructure. 5) Very high-level understanding on Server Virtualization. 6) Basic knowledge on Telecom aspects, types of media and Last miles. 7) Sound knowledge on MS Office tools 8) Excellent presentation and communication skills Technical Skills: 1) Routing & Switching - Mandatory 2) Firewall, DDOS, WAF, EDR, SIEM, DLP 3) MS Office - Mandatory 4) VPN technologies- Mandatory Roles and Responsibilities 1) Validation of Network design, zoning and ensure secure network architectures of Datacentres. 2) Perform thorough audits and able to provide observations w.r.t Network & Cybersecurity standards. 3) Ability to design, roll-out and execute network audit across multiple and varied networks 4) Act as a liaison between technical teams, compliance officers, executive leadership, and external vendors. 5) Translate complex technical requirements into actionable strategies for diverse stakeholders. 6) Lead cross-functional meetings to align security and compliance goals with business objectives. 7) Provide clear, concise updates and reports to senior management. 8) Upkeep of trackers and publish updates on regular manner

Responsibilities Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Tech Lead, Network Operations What does a great Network Operations do in Fiserv As a Network Professional, you will be a part of the Fiserv's Network Operation Center (NOC) team responsible for Monitoring and troubleshooting hybrid Network Infrastructure for Fiserv external customers and Internal users. Working closely with internal technology teams, the Network Professional will lead the technical effort to identify, troubleshoot and fix infrastructure issues after gathering facts and forensics ,which meets the requirements of the business defined in SOP.A high degree of collaboration with other technical teams is required to provide right level of agility within a defined delivery process. The role is required to be performed from Fiserv India offices providing overlap with US working hours, hence working in follow the sun model. The role requires to work weekend also as we are in 365x12x7 support model . What you will do: Monitor a vast hybrid infrastructure using Fiserv defined tools. Collaborate with cross-functional Tech teams to isolate, troubleshoot and fix the Network related issues. You will work on different network, FW and LB platforms like Nexus, Arista, versa,F5,Palo etc. Deep dive into complex ongoing issues and provide inputs to fast track the resolution. Will jump on technical bridge calls and gather the information needed to investigate the high sev issues. Participate in inter-departmental planning meetings on suggested solutions for existing issues as well as systemic and process improvements. Work with different vendors- for circuit issues like AT&T, Lumen, Verizon, Park plaza, TATA, Airtel etc. Diagnose, troubleshoot, and escalate Network issues in a timely manner. Participate in automation initiatives to achieve operational maturity What you will need to have: A successful Network Professional Engineer will possess the following key skills/behaviors: Thorough understanding of LAN/WAN technology and protocols including but not limited to BGP, EIGRP, MPLS,HTTP, FTP, TCP, and Spanning Tree. Experience in troubleshooting SDWAN technologies Experience configuring and independent troubleshooting of Cisco Switches and Routers. Experience with troubleshooting WAN and LAN connectivity issues. Knowledge of BGP& EIGRP is necessary. Knowledge of load balancing concepts is required. Specific knowledge of F5/Citrix Load balancers. Working knowledge of Checkpoint /Juniper /Palo Alto Firewalls is a plus. Excellent oral, written, analytical skills. What would be great to have: Willingness and capability to quickly learn new technologies required for accomplishing Operational goals Extensive troubleshooting and analytical thinking skills Capable of exercising discretion and independent judgment Scripting skills: Python for automation, Use of Gen AI in Network Infrastructure Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Summary: 1) The candidate will be supporting the Production Network of INFINET and also steering the Projects. 2) Review Network Performance periodically and plan for corrections. 3) Escalation point for all P1 level of issues Experience: 1) 10 plus years of experience in IT with core competency in Network & Security or B.Sc (Computers) with 11 plus years of working experience on large complex enterprise Network - Mandatory 2) Experience in Routing protocols like MPLS (Traffic Engineering, L2/L3 VPN), MBGP/BGP-4, ISIS, OSPF/OSPFv3, EIGRP, RSVP, RSVP, LDP, VXLAN, Network Access Control, 802.1x, VPN. - Mandatory. 3) Strong experience in Software Defined Network (SDN) - Mandatory 4) Strong experience in SD-WAN. - Mandatory 4) Minimum 5 years Experience in people Management. - Mandatory 5) Extensive experience in leading and managing complex internetworking solutions from design to implementation. - Mandatory 6) Experience of multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory 7) Experience with telecommunication industry best practices on network architecture, systems architecture, as well as product/service design and implementation strategies. - Mandatory 8) Experience in vendor evaluation, negotiation and Management - Mandatory 9) Well versed with new age technologies and trends to integrate with existing systems - Mandatory 10) Must have handled a team size of minimum 10 members. - Mandatory Knowledge: 1) In-depth knowledge in Software Defined Networks (SDN) & SD-WAN - Mandatory 2) Expert knowledge in Networking, data communications, information security and systems Engineering. - Mandatory 3) Knowledge in Technical Bid evaluation and processing - Mandatory 4) Knowledge on Network devices of various OEMs such as; Cisco, Juniper, Alcatel..etc - Mandatory 5) Excellent interpersonal, communication and presentation skills - Mandatory 6) Knowledge in VC Managements and its protocols - Desireable 7) Knowledge on Fiber and its active components such as MUX, Transponders, LIU, OTDR..etc - Desireable 8) Knowledge on Project Management - Desireable Technical Skills: 1) Strong understanding of Enterprise Network, system and application level Security issues. - Mandatory 2) Routing and Switching - Mandatory 2) MPLS, SD-WAN, SDN Technology - Mandatory 3) Network Security - Firewalls, IDS/IPS, Proxy - Mandatory 5) Good understanding and skills in Network Traffic Engineering and Analysis - Mandatory Roles and Responsibilities 1. Develop and implement the long-term strategic vision for the network operations department. This includes defining goals, objectives, and performance metrics aligned with the organization's overall business objectives. 2. Assess emerging technologies and industry trends to identify opportunities for network infrastructure improvements and make recommendations for investments in equipment, software, and resources. 3. Responsible for managing and leading the network operations team. This involves hiring and onboarding new team members, setting performance goals and expectations, conducting performance evaluations, and providing coaching and mentoring to foster professional growth. 4. Allocate resources effectively, delegate responsibilities, and ensure that the team has the necessary skills and knowledge to perform their duties. 5. Oversee the design and implementation of network architectures that meet the organization's requirements for performance, scalability, and security. 6. Work closely with network engineers and architects to evaluate and select appropriate network technologies, hardware, and software solutions. 7. Ensure that network designs adhere to industry standards, best practices, and compliance requirements. 8. Responsible for managing the budget for network operations. 9. This includes forecasting, planning, and allocating resources effectively to support ongoing operations, maintenance, and upgrades. 10. Collaborate with finance and procurement teams to negotiate contracts with vendors and manage relationships with third-party service providers. 11. Oversee network performance metrics, capacity utilization, and trends to identify bottlenecks, areas for optimization, and potential risks. 12. Develop and implement strategies to improve network performance, enhance scalability, and ensure high availability. 13. Establish performance baselines and conduct regular capacity planning to support future growth and demand. 14. Oversee the incident and problem management processes to ensure timely resolution of network-related issues. 15. Collaborate with cross-functional teams to investigate and resolve complex incidents, ensuring minimal impact to business operations. 16. Establish incident response procedures, escalation paths, and communication channels to maintain effective incident management. 17. Manage relationships with network equipment vendors, service providers, and technology partners. 18. This includes evaluating vendor proposals, negotiating contracts, and ensuring service level agreements (SLAs) are met. 19. Stay updated on industry trends and emerging technologies to assess vendor capabilities and identify opportunities for strategic partnerships. 20. Ensure that network operations comply with relevant industry regulations, data protection requirements, and security standards. 21. Collaborate with the security team to implement and maintain network security controls, including firewalls, intrusion detection systems, and encryption. 22. Develop and enforce network policies and procedures to mitigate security risks and ensure data integrity and confidentiality. 23. Act as a liaison between network operations and other departments or stakeholders within the organization. 24. Provide regular updates, reports, and presentations to executive management, highlighting the performance, challenges, and strategic initiatives of network operations. 25. Communicate effectively with technical and non-technical stakeholders to facilitate understanding and alignment of network-related initiatives. 26. Promote a culture of continuous improvement within the network operations team. Encourage innovation, identify areas for process optimization, and implement best practices to enhance operational efficiency. 27. Stay updated on industry advancements, attend conferences, and participate in professional development activities to ensure your knowledge and skills remain current. 28. Responsible for the architecture, design, implementation, and support of large enterprise WAN & LAN networks. 29. Over-view of day-to-day NOC operations and ensure seamless operations. 30. Provide continual improvement in Network by having adequate checks and balances. 31. Adoption of industry best practices and develop process and procedures and guide team to adhere. 32. Need to monitor & drive teams’ performance. 33. Impart trainings to team on new Solutions and Technologies. 34. Strategic ideas implementation for the betterment of the services 35. Manage Projects and ensure delivery at its best within the committed timelines. 36. Work with OEMs, Network Providers and System Integrators for identifying best of breed solutions. 37. Responsible for vendor evaluations, selection, and proof of concept analysis. 38. Responsible for budgeting and forecasting for all network and security infrastructure services. 39. Help team in preparation of RFP / RFQ and maintain documentation. 40. Responsible for managing large teams.

Summary: 1) The candidate will be supporting the Production Network of INFINET and also steering the Projects. 2)Responsible for overseeing network projects from initiation to completion. This involves defining project objectives, creating project plans, and ensuring timely delivery of milestones and project outcomes. 3)To provide leadership, guidance, and support to the team members, assigning tasks, and ensuring collaboration and effective communication within the team. 4)To have a deep understanding of network design and architecture principles. Experience: 1) 12 plus years of experience in IT with core competency in Network & Security or B.Sc (Computers) with 11 plus years of working experience on large complex enterprise Network - Mandatory 2) Experience in Routing protocols like MPLS (Traffic Engineering, L2/L3 VPN), MBGP/BGP-4, ISIS, OSPF/OSPFv3, EIGRP, RSVP, RSVP, LDP, VXLAN, Network Access Control, 802.1x, VPN. - Mandatory. 3) Strong experience in Software Defined Network (SDN) - Mandatory 4) Strong experience in SD-WAN. - Mandatory 4) Minimum 5 years Experience in people Management. - Mandatory 5) Extensive experience in leading and managing complex internetworking solutions from design to implementation. - Mandatory 6) Experience of multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory 7) Experience with telecommunication industry best practices on network architecture, systems architecture, as well as product/service design and implementation strategies. - Mandatory 8) Experience in vendor evaluation, negotiation and Management - Mandatory 9) Well versed with new age technologies and trends to integrate with existing systems - Mandatory 10) Must have handled a team size of minimum 10 members. - Mandatory Knowledge: 1) In-depth knowledge in Software Defined Networks (SDN) & SD-WAN - Mandatory 2) Expert knowledge in Networking, data communications, information security and systems Engineering. - Mandatory 3) Knowledge in Technical Bid evaluation and processing - Mandatory 4) Knowledge on Network devices of various OEMs such as; Cisco, Juniper, Alcatel..etc - Mandatory 5) Excellent interpersonal, communication and presentation skills - Mandatory 6) Knowledge in VC Managements and its protocols - Desireable 7) Knowledge on Fiber and its active components such as MUX, Transponders, LIU, OTDR..etc - Desireable 8) Knowledge on Project Management - Desireable Skills: 1) Strong understanding of Enterprise Network, system and application level Security issues. - Mandatory 2) Routing and Switching - Mandatory 2) MPLS, SD-WAN, SDN Technology - Mandatory 3) Network Security - Firewalls, IDS/IPS, Proxy - Mandatory 5) Good understanding and skills in Network Traffic Engineering and Analysis - Mandatory 6) Superior leadership skills - Mandatory 7) Good Presentation skills - Mandatory Roles and Responsibilities 1)Responsible for overseeing network projects from initiation to completion. This involves defining project objectives, creating project plans, and ensuring timely delivery of milestones and project outcomes. 2)To provide leadership, guidance, and support to the team members, assigning tasks, and ensuring collaboration and effective communication within the team. 3)To have a deep understanding of network design and architecture principles. 4)Responsible for reviewing and contributing to the network architecture plans, ensuring scalability, reliability, and security of the network infrastructure. 5)Network projects involve various stakeholders, including senior management, clients, vendors, and internal teams. 6)Responsible for managing stakeholder expectations, providing regular project updates, and addressing any concerns or issues raised by stakeholders. 7)Responsible for managing project budgets, ensuring cost-eective utilization of resources, and identifying opportunities for cost savings without compromising project quality. 8)Responsibility to identify potential risks, develop risk mitigation strategies, and implement contingency plans to minimize project disruptions. 9)Accountable for ensuring the quality of network projects. 10)This includes conducting regular quality checks, reviewing deliverables, and implementing best practices

Summary: 1) The candidate will be supporting the Production Network Operations of INFINET Network 2) Monitor, track, fix and report the health status of INFINET Network Experience: 1) B.E/B.Tech, M.Tech/MCA (Computer/IT) with 2 to 3 plus years or B.Sc (Computers) with 4 plus years of working experience on large complex enterprise networks. - Mandatory 2) Experience in Core Networking Skills (LAN/WAN/Data Center) - Mandatory 3) Experience with protocols/technologies such as OSPF, EIGRP, BGP, STP, HSRP, VRRP, VLAN, VXLAN. - Mandatory 4) Hands on experience on multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory 5) Configuration experience on network management and monitoring tools - Desirable Knowledge: 1) Knowledge in Network Management and any one Monitoring tools. - Mandatory 2) Excellent interpersonal, written and verbal communication skills along with quick learner. - Mandatory 3) Knowledge of Software Defined Network (SDN) & SD-WAN. - Desirable 4) Knowledge of TCP/IP protocol suite. - Desirable 5) Knowledge of Network Security devices - Added advantage Skills: 1) Routing & Switching - Mandatory 2) MPLS Technology - Mandatory 3) Network Monitoring & Management tools - Mandatory 4) MS Office - Mandatory 2) Software Defined Network (SDN) & SD-WAN - Desirable 4) VPN technologies- Desirable Roles and Responsibilities 1) Monitor and Manage the Network using Monitoring tool. 2) Raise ticket with provider and track the incidents till the resolution. 3) Timely updation of issues and status to all the required stakeholders. 4) Troubleshoot BGP routing issues and issues related to route-map and prefix-list configurations. 5) Support DR-DRILL activities planned 6) Auto fail over testing 7) Take configuration back-up of devices 8) Assist and coordinate with Banks for Network Support requirements 9) Maintain required logs and tracker 10) Adhere to shift handover process. 10) Work in 24x7 rotational shifts, for supporting Network operations. 11) Develop and maintain related documentation.

As a Site Reliability Engineer, you will work in an agile, collaborative environment to build, deploy, configure, and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying the latest software updates & fixes. Your primary responsibilities include: 24x7 Observability: Be part of a worldwide team that monitors the health of production systems and services around the clock, ensuring continuous reliability and optimal customer experience. Cross-Functional Troubleshooting: Collaborate with engineering teams to provide initial assessments and possible workarounds for production issues. Troubleshoot and resolve production issues effectively. Deployment and Configuration: Leverage Continuous Delivery (CI/CD) tools to deploy services and configuration changes at enterprise scale. Security and Compliance Implementation: Implementing security measures that meet or exceed industry standards for regulations such as GDPR, SOC2, ISO 27001, PCI, HIPAA, and FBA. Maintenance and Support: Tasks related to applying Couchbase security patches and upgrades, supporting Cassandra and Mongo for pager duty rotation, and collaborating with Couchbase Product support for issue resolution. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Should be willing to work in the shift environment and maintain adherence to shift timings (this is for EU-Shift - 01:00 pm - 09:30 pm) Well versed in DataCenter technologies and functioning (EVPN, RSVP, Spine and Leaf, L3VPN) Should be proficient and hands-on in networking concepts both Layer-2 (Port-channel, switching concepts) and Layer-3 (BGP, MPLS, VRF) Python coding with the ability to write code to grep required outputs targeted towards simplifying our toil Active monitoring of the Alert Dashboard Understanding VPC and overlay terminologies Should have good skills in troubleshooting, problem identification and resolution of networking issues Should have solid experience creating technical documentation for current and future state network support needs Ability to make decisions based on risk, best practice and business need and clearly articulate the decision points Ability to timeline incidents accurately and collaborate with external teams, vendors and prov An urge to take ownership of issues and drive the best-known solution into the discussions for the long-term goals of said projects with an eye for constant improvement 6+ years of working on large scale service provider networks 4+ years routing and switching experience Very good English verbal and written communication and soft skills Preferred technical and professional experience May have worked in a multi-vendor environment with experience in Cisco, Juniper, Arista vendors. Familiarity with the ITIL process. Valid Networking Certification Any vendor

Education: Bachelor’s degree in computer science, Information Technology, or a related field. Associate degree or Diploma in Network Administration is a must. A relevant certification, such as Cisco Certified Network Associate (CCNA, CCNP) or equivalent, is a must. Experience: 5 to 7 Years of Network Engineer work experience or as per requirement Technical Skills Strong understanding of networking concepts, protocols, and architectures (TCP/IP, VLANs, OSPF, BGP, MPLS, etc.). Experience in configuring and managing network devices, including routers, switches, firewalls, load balancers, and wireless access points. Proficiency in network monitoring and troubleshooting tools. Knowledge of network security principles and best practices. Familiarity with virtualization and cloud networking concepts (e.g., VMware NSX, AWS VPC, Azure Networking) is advantageous. Willingness to learn and perform automation in future. Functional Should have Handson experience in Tools like, Wireshark, Nagios, tool used for Tracing, monitoring and analysis’s purpose, JIRA, Service Now or any other customer tools.

Hi, We are currently hiring!! Role & responsibilities Platform Bring-up & System Features: Lead the bring-up of our NOS on new hardware platforms, including the development and integration of Linux device drivers. Ensure system-level features such as High Availability (HA) and Stacking are robust and performant. NOS Development & Sustenance: Design, develop, and maintain software for our NOS, ensuring reliability, performance, and scalability. This includes troubleshooting and resolving complex issues in the field. Network Stack Development: Drive the development of Layer 2 and Layer 3 networking protocols. That may need expertise in routing protocols such as OSPF and BGP , as well as other key technologies like MPLS , VXLAN , and QoS . (May not be all the protocols mentioned here) Management & Control Plane: Implement and sustain management interfaces and protocols, including SNMP , NETCONF/YANG , REST , CLI , gNMI , and gRPC , to enable seamless integration with network management systems. (May not be all the protocols mentioned here) ASIC/NPU Integration: Leverage your strong experience with Broadcom's XGS/DNX family of devices to develop and optimize software for high-performance packet forwarding. Experience with Marvell's Innovium/Prestera family is a plus. Collaborative Teamwork: Work closely with other engineering teams, QA, and customer-facing teams to ensure the successful delivery and deployment of our products. Experience: A minimum of 3 years of relevant experience as an Individual Contributor in a networking domain. Preferred candidate profile Programming Languages: Rich, hands-on experience with C , C++ , Python , and GoLang . Networking Expertise: In-depth knowledge of L2/L3 networking protocols (e.g., OSPF, BGP). Proven experience with MPLS, VXLAN, and QoS. Management Protocols: Strong understanding and practical experience with network management protocols and APIs (SNMP, NETCONF/YANG, REST, gNMI, gRPC). ASICs: Solid working experience with network processor units (NPUs) from Broadcom (XGS/DNX family). NOS Experience: Prior experience in Network Operating System (NOS) development or sustenance is essential. Experience with SONiC NOS is a significant advantage. Regards, Usha Recruiter

Join our Team About This Opportunity This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers, switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases. What you will do Actively Supervising of ITSM Ticket queues to maintain MTTR. Analytical skills like logical thinking, Problem solving & handling assignments are mandatory. Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). First point of contact for support of any alarm/event/KPI related issues. Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.). Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. Node health checks and backups & trouble-shoot the deviation identified. Sharing details for MIR & CSR to respective teams. End to End Network Understanding. You will bring Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment Routing. Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces). Product/Vendor knowledge on CISCO (mandatory) & Ericsson. Good Communication & trouble-shooting skills. 3-7 years of relevant in IP Domain Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Req ID: 766031

Join our Team About This Opportunity We are looking for a skilled professional with strong expertise in Problem Management within the Transport/IP domain. This role requires driving network stability, ensuring permanent fixes for recurring issues, and leading cross-functional collaboration with engineering, operations, and vendors. You will work with advanced technologies across Optical Transport, IP/MPLS, Microwave, and Transmission networks in a multi-vendor environment (Nokia, Huawei, Cisco, Juniper, Ciena, Infinera, Ceragon, NEC, Dragonwave, Ericsson, etc.). This is a critical role to enhance service reliability, improve customer experience, and enable efficiency through process excellence and automation. What You Will Do Lead the Problem Management process to minimize recurring incidents and business impact. Conduct Root Cause Analysis (RCA) for critical network/service issues and implement permanent fixes. Collaborate with engineering, operations, and vendors to drive effective solutions. Manage problems across Optical Transport (ROADM, OTN, DWDM, XGS-PON) and IP/MPLS (BGP, OSPF, MPLS, L2VPN) networks. Maintain accurate problem records, monitor KPIs, and track improvement plans. Drive process improvements and automation to enhance operational efficiency. Engage stakeholders with clear communication, analysis, and presentations. Deliver excellent customer handling with strong ownership and accountability. The Skills You Bring Bachelor’s degree in Telecommunications, Electronics & Communication, Computer Science, or related field. 5+ years of experience in Problem Management roles within Transport/IP domains. Technical Expertise Microwave & Transport Equipment: Ericsson MLTN (NPU, LTU, MMU, Hi-cap), Huawei RTN (910/950/980/910A/950A), Mini Link Traffic Node, Microwave SDH/PDH/XPIC, Mini Link E, Mini Link Hi-cap, RTN platforms. Transmission Technologies: Packet Radio, UBR, IP, SDH, PDH, MW DCN, Ring Protection, Microwave Technology, IP Routing, OSPF, RIP, Static Routing. Transmission Equipment: Ceragon, NEC, Dragonwave, Ericsson, Huawei (IP20C, Ipaso, Harmony Enhanced, Harmony+, Hub 800, TN, RTN950/910, AXX, OMS, Hi-cap, DXX, etc.). NMS Servers & Tools: Ceragon (Ceramap/Polyview), NEC (PNMSJ), Dragonwave (Netviewer), Airspan (Netspan), Ericsson (MLM, SOM, SOE-M), Huawei (U2000 Server). Network Support: Troubleshooting KPI degradation, path link imbalance, uplink/downlink quality issues. Routing & Networking: BGP, IS-IS, OSPF, L2VPN VRF, BGP/MPLS-based networks, complex L2VPN and path selection policies. Optical Transport: OTN – troubleshooting, multiplexing, and performance management. XGS-PON – FTTH/FTTB technologies and fault analysis. DWDM – spectrum analysis, service restoration, multi-channel transport. ROADM – optical switching, wavelength assignment, fault isolation. Other Skills Strong knowledge of ITIL v3/v4 Problem Management framework. Excellent communication, stakeholder management, and analytical skills. Ability to deliver results under pressure while maintaining high service standards.

The Network Operations Center (NOC) Analyst Cloud is an active participant in incident and change management for managed Cloud services (Azure and/or AWS) and sites with circuits varying in size from T1s to DS3, which employ technologies such as AVPN, ADI, MPLS, Multilink T1s, Ethernet, Cellular and Broadband. The role relies on knowledge and understanding of monitoring and ticketing platforms to effectively troubleshoot and resolve issues. The NOC Analyst interacts regularly with and is an advocate for all customers with whom he/she is working and who have subscribed to AppDirects Managed Services. This position requires a strong customer focus and an ability to deal with different customer requirements and priorities. The successful candidate for this position will effectively utilize prior education and demonstrated work experience to make an immediate, independent contribution to the Network Operations Center team. The NOC is an integral part of AppDirects 24x7x365 operational environment. This position may require occasional shift rotation to cover holidays, weekends, and other normal scheduling requirements as needed to support the business. Flexibility to work any shift as needed is required. What youll do and how youll have an impact Own, triage, and resolve customer network, server, and Cloud (Azure/AWS) related trouble tickets to successful completion Detection, tracking, and restoration of customers connectivity via their data circuits, servers, services, etc. Remotely troubleshoot and configure WAN/LAN devices, including routers, firewalls, switches, load balancers, servers, etc. from various vendors Engage, escalate, and work with carriers and other 3rd parties when needed as part of service restoral Participate in incident command bridges, Hypercare, and major incidents when required Understand and use network monitoring tools such as Logic Monitor to assist in troubleshooting or analyzing network issues and performance Converse with technical and non-technical contacts depending on the situation. Perform effective ticket management including but not limited to queue management, timely ticket documentation, proper hand-off to other analysts, teams, 3rd parties, etc., communications to customers, ticket resolution Adhere to established Service Level Objectives and/or Service Level Agreements Work both autonomously and also as part of a team, assisting, when necessary, on identifying and diagnosing issues What were looking for Required Minimum of two (2) years of experience remotely supporting networking and server connectivity in managed services environments Operational knowledge of MS Azure or Amazon Web Services (AWS) Understanding of the OSI Model and TCP/IP protocols to troubleshoot issues remotely Demonstrable experience troubleshooting and resolving connectivity issues, errors, etc. in both networks and in server environments Knowledge of supporting virtual Windows and/or Linux servers and services with respect to connectivity, performance, application errors, etc. Knowledgeable with DNS, DHCP, SMTP, and other routing protocols Knowledge of network monitoring, alerting, and traffic capturing tools Must be conceptually familiar with security-related terms, and technologies, encryption, authentication, IPSec, VPN tunnels including GRE, and controlling traffic Ability to interact, communicate, and collaborate with internal/external customers, service providers, and field technicians Strong verbal communication and documentation skills Strong process improvement and customer-focused skills Preferred Large enterprise environment, Cloud, or telecommunications company experience preferred Awareness of Cloud tools such as CloudCheckr, orchestration, etc. Relevant technical certifications a plus, i.e., CCNA, MS Azure Fundamentals, AWS Cloud Practitioner, Network+, etc. Bachelor's degree in computer science, Information Systems, or a related discipline Experience working in a Managed Services organization a plus Experience with ServiceNow and monitoring tools such as Logic Monitor Possess or be working towards ITIL v3 or v4 Foundations Certification Experience in command line using Cisco, Juniper, PowerShell, Linux, or other relevant technologies.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin .Experience: 3-5 Years .

We are seeking a highly skilled Wireless LAN Engineer to join our team. The ideal candidate will have extensive experience in implementing and configuring Catalyst 9800 Wireless Controllers, conducting RF studies, and designing wireless networks. Strong migration experience, particularly transitioning from Aruba to Cisco or AirOS to Catalyst, is essential. Familiarity with DNAC, SDA, and Meraki is a plus. Key Responsibilities: - Implement and configure Catalyst 9800 Wireless Controllers. - Conduct RF studies and design wireless networks. - Migrate wireless networks from Aruba to Cisco or AirOS to Catalyst. - Communicate complex technical concepts clearly to both technical and non-technical audiences. - Collaborate with other engineers and demonstrate teamwork. - Take ownership and accountability for projects, from start to finish. - Learn and adapt to new technologies and changing network environments. - Explain wireless fundamentals, including differences between 2.4, 5, and 6 GHz Wi-Fi bands, and prioritize their use in enterprise deployments. - Discuss 802.11r, 802.11k, and 802.11v enhancements for wireless client roaming. - Conduct wireless site surveys (predictive, passive, active) and validate data for high-density enterprise deployments. - Demonstrate familiarity with the Cisco Wireless Portfolio, particularly the Catalyst 9800 WLC. - Share wireless migration experience, including third-party to Cisco or Cisco to Cisco migrations. - Create complete network designs for Wireless Enterprise setups and manage customer expectations. - Troubleshoot real-time wireless network issues. - Integrate wireless into Cisco Software-Defined Access (SDA) fabric and identify common pitfalls. - Develop and use automation scripts for configuring and verifying wireless networks. Qualifications: - Hands-on experience with Catalyst 9800 Wireless Controllers. - Strong migration experience from Aruba to Cisco or AirOS to Catalyst. - Familiarity with DNAC, SDA, and Meraki (preferred). - Excellent communication and collaboration skills. - Strong problem-solving and troubleshooting abilities. - Ability to learn and adapt to new technologies. - Experience with wireless site surveys and high-density enterprise deployments. - Familiarity with Cisco Wireless Portfolio and wireless migration experience. - Design and consulting experience for Wireless Enterprise setups. - Experience with SDA wireless integration and automation scripts. Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: CISCO Wireless Admin . Experience: 3-5 Years .