1342 Mpls Jobs - Page 15

Location(s): Plot #3, Sector 125, North Campus, Uttar Pradesh, Noida, 201301, IN Line Of Business: Technology Services Group(TSG) Job Category: Engineering & Technology Experience Level: Experienced Hire Posting Title UCC Technical Support Analyst City Global Regular/Temporary Regular Line of Business Technical Service Group About the role: We are seeking a highly motivated and skilled Unified Communications & Collaboration (UCC) Support Engineer to join our dynamic team. In this fast-paced environment, you will be instrumental in providing exceptional technical support for our meeting rooms and production-style events, ensuring seamless communication and collaboration experiences for our internal teams, executive leadership, and external partners. You will be responsible for the setup, maintenance, and troubleshooting of a range of cutting-edge UCC technologies, playing a vital role in the success of critical business events. This role requires a proactive individual with strong technical acumen, excellent customer service skills, and the ability to thrive under pressure. Functional Responsibilities for this position include: To provide onsite Audio-Visual meeting room support services, including system operation, troubleshooting, and maintenance of electronic communication systems such as video conferencing, meeting room support, event support, and control systems. Diagnose faults accurately and operate all aspects of audio visual, video conference, display, and presentation technologies safely and correctly. Ensure efficient and effective operation of meeting room AV systems to minimize downtime and maximize performance. To ensure a prompt, courteous, and appropriate response to all customer requests for assistance, support, urgent needs, and room administration, the role involves adhering to defined service level agreements while collaborating closely with other front-of-house services. Maintain the general tidiness, cable management, safety, and order of the service area and meeting rooms, ensuring the highest room standards at all times. Diagnose and remedy faults and problems with AV, VC, and TP systems accurately and swiftly. Engage in heavy customer interaction, frequently working with supervisors and/or functional peer group managers on matters involving different functional areas, other company divisions or units, or customers and the company. Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Facilitating problem-solving and collaboration, meeting with internal partners, and gathering feedback. Accurately connecting and configuring all AV components to ensure seamless operation, including power, video, audio, and network connections. Accurately following ITIL process and procedure guidelines for managing workload Role Requirements include: The (UCC) Support Engineer role is highly responsive and requires a proactive individual with strong technical and customer service skills. In addition to the core responsibilities, the role also involves the following: Equipment Moves and Physical Setups for Events: The role also has physical demands where the team handles transporting, setting up, and dismantling AV hardware such as (but not limited to) projectors, screens, speakers, microphones, lighting rigs, and associated cabling. This often involves lifting and moving heavy items like large displays and sound systems. Responsibilities include ensuring all systems function properly, minimizing downtime through troubleshooting, and adapting to various situations to deliver event solutions independently or under direction. Pre Event: Thoroughly testing all AV systems prior to events to identify and resolve any technical issues, ensuring all equipment is fully functional and optimized for performance. Event Support: The team will assist in the planning, coordination, and execution of various events, ensuring seamless operations and exceptional attendee experiences. Providing immediate technical support during events, proactively identifying and rectifying any AV malfunctions or user issues. The role requires excellent communication skills, attention to detail, and the ability to work under pressure. This includes providing exceptional VIP support to executive leaders, coordinating events, and ensuring we have resources to enhance their overall experience. Collaboration and Customer Interaction: Work closely with the UCC towers of Operations and Engineering, following agreed processes and engaging in a collaborative approach. Provide excellent customer service managing incidents, service requests, customer interactions and troubleshooting of a range of cutting-edge UCC technologies. The key competencies for this position include: Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Collaborate with Information Security to implement security architectures that protect data beyond company network boundaries. Demonstrate initiative and accountability in resolving day-to-day challenges and consistently improving the production environment. Prioritize tasks efficiently, perform well under pressure, and demonstrate strong organizational skills in managing and resolving escalated incidents. Identify, test, reproduce, report, and collaborate with engineers to resolve bugs and verify fixes. Implement and configure back-end technology for conference rooms and A/V setups. Understand workflows for client-side provisioning processes such as network, firewall, and Active Directory requests. Qualifications/Skills: (Required minimum education and work experience for this position): An associate degree or equivalent experience in a relevant field, with 2-4 years of experience in Audio Visual Support or a related discipline. Knowledge of SIP, VoIP, MPLS, AVoIP, and related network protocols. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Ability to work both independently and collaboratively within a team in a fast-paced environment with demanding timelines. Proficiency in audio visual technologies, including but not limited to Cisco, Polycom, Neat, Crestron, and Extron. Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration. Hands-on experience with AV hardware, including video conferencing systems (e.g., Neat Bars, Poly), camera systems, displays, and audio equipment. Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting. Understanding of professional audio systems, ideally with some exposure to Biamp or similar audio processing platforms. Experience supporting live production events, including managing audio, video, and camera systems. Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues. Desirable Skills: Familiarity with remote management and monitoring tools for UCC systems. Basic understanding of video switching and routing concepts. Any relevant certifications in AV or UCC technologies (e.g., Crestron, Biamp, Microsoft). Experience with ServiceNow is advantageous. Possess experience with Communication Hub and/or SaaS environments. General knowledge of DNS, Active Directory, SCIM provisioning, authentication protocols, and SAML response with network troubleshooting related to UCC devices. Understanding of SSO (OKTA) and VPN split tunneling. Work hours: The position requires 40 hours of work per week, from Monday to Friday. Onsite support hours are from 08:00 to 18:00. Occasionally, a late shift may be necessary, and flexibility to work additional hours outside of the standard work schedule to support events or critical issues, including weekends, which are required to meet business needs. There may also be occasional travel requirements. Perform all other duties and responsibilities as required by the immediate manager/supervisor. Department/Team With 400 employees and 800 contractors worldwide, Moody's TSG is the largest department of Moody's Shared Services. It provides end-to-end technology solutions for Moody's Investors Service and Moody's Shared Services, as well as infrastructure for Moody's Analytics. The development and ongoing support of key ratings and enterprise systems ensure the company's premier standing among credit rating agencies and enable its evolution among regulatory and business demands. TSG continuously seeks talented individuals to drive the execution of its technology roadmap, which offers exciting career opportunities in program management, business analysis, enterprise architecture, software development, quality assurance, IT risk management, vendor management, technology operations, and service management. Working at Moody's Our views matter. So will yours. Further information about "working at Moody's" is available at our Careers Page at www.moodys.com EEO Policy Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law. Securities Trading Policy (STP) MIS and MSS Candidates are asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Network Engineers are designated to provide overall engineering oversight of the customer's managed network. The Network Engineer understands the customer's internetworking environment and is the customer's technical advisor for current and future technology deployment and adoption. The Network Engineer utilizes consistent and sound engineering principles and industry best practices allowing the customer to rely on them for technical expertise in the implementation and evolution of their architecture. Engineer – Lifecycle Architecture & Engineering Implement and support solutions involving WAN, LAN, WLAN, and Virtual (e.g.; Virtualization, SDN, NFV) technologies with strong Fortinet background Where appropriate, responsible for client engagement, technology lifecycle development, and planning. Provide engineering implementation support of systems hardware, Fortinet, Cisco, Juniper and others. Responsible for the design and technical accuracy for deploying Fortinet products - WAN, LAN, WLAN, and virtual (e.g.; Virtualization, SDN, NFV) technologies. Implement Fortinet SD WAN solutions and cooperate with the team of the network engineers Produce integrated solutions design and support documentation to support customer requirements. Requires ownership of design and critical issues, creative thinking, and problem resolution skills. Responsible for the protection of Verizon customer proprietary network information and Verizon information assets. Skills and Qualifications Expected: Strong communicator internally and externally directed at clients and third parties Understanding of Fortinet vendor portfolio with on hands and design experience Capable to lead a complex network and data centre/cloud infrastructure projects (CCNA, CCDP, CCNP, or equivalent) Understanding of IP-related protocols with emphasis on MPLS/BGP VPNs, BGP, OSPF, HTTP, HTTPS, SSL, SMTP, SNMP, DNS and FTP Understanding of usage of Artificial Intelligence, RPA, AGILE/SCRUM methodology or equivalent experience Affinity/interest in cloud-based applications, virtualization (MCSE P&I, AWS CSA/CDE, VMware CMA, or equivalent) Affinity/interest for security issues concerning network infrastructure (CompTIA Security+, CISSP, SSCP, CRISC, or equivalent) Understanding of SD WAN technology mainly Fortinet (Viptela, Versa … etc.) Experience in multi-vendor environment (Cisco, Juniper, Aruba ... etc.) Show more Show less

Job Description As an IP Senior Network Architect, you will deliver services to Nokia's customers, collaborating with external clients, product line managers, regional support teams, and the GNE team. The ideal candidate will have extensive experience in IP/MPLS network design and implementation, along with strong communication and collaboration skills, responsible for designing and implementing complex network solutions tailored to customer needs. How You Will Contribute And What You Will Learn Requirements gathering and scoping workshops with Customers to collect design requirements. Translate requirements into design specifications. Development of and support to High-Level Designs & Low-Level Designs. Provide assistance to Customers on best design practices in the areas of IP/MPLS core and services architecture. Acting as an IP/MPLS consultant. Being Nokia design and architect representative. Key Skills And Experience You have: 8+ years of work experience in IP networks. Experience delivering professional services including network strategy, design and engineering, implementation, testing, customer training and on-site support. Knowledge of IP Networking like Routing protocols (OSPF, ISIS, BGP) and Signaling protocols (RSVP-TE, LDP). Segment Routing, QoS, IP VPN, VPLS, EVPN, BNG, NAT, Seamless MPLS, Application Assurance Specific Nokia knowledge of 7750, 7250, 7210 and 7705 product lines. It would be nice if you also had: Network Engineering expertise at a multi-vendor integration experience. 3rd party router expertise, including Cisco/Juniper product lines. About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. About The Team The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise. Show more Show less

Total Experience 8+ years Experience Job Skills CCIE/JNCIE level experience and skill (certification is not mandatory) Debugging and understanding complex and real time networks is key SD-WAN experience with manual/automation testing is highly preferred. Role Design and implement SD-WAN V4 and V6 network configurations via CLI and vMANAGE. Diagnose, troubleshoot and resolve incidents related to Cisco SDWAN services and solutions. Knowledgeable in Linux, Virtualization, VPN, or Security technologies. Basic Understanding of IPSec, TLS, and DTLS. Experience with V4 and V6 routing protocols (OSPF, EIGRP, BGP). You should have knowledge and experience in Protocols: TCP, VRRP, MPLS, BFD, DHCP, QOS, IPSEC, NAT, GRE, ZBFW, Multicast. You should have experience in the following platforms: Variants of ISR/ASR routers, vEdge, cEdge, vManage, and Catalyst family. Configuration and automation in Python. CCIE/JNCIE certification is preferred. Note Immediate to max 30 days. Apply Now Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Area(s) of responsibility About Us Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities Job Summary We are seeking a highly experienced and technically proficient Data Center Network & Security Engineer to lead the design, deployment, and management of complex network and security infrastructures. The ideal candidate will have deep expertise across a wide range of technologies including Cisco Nexus, Check Point, Cisco ISE, Palo Alto, Arista, HP Aruba, and Cisco SD-WAN (Viptela), with a strong background in routing protocols, wireless, and data center technologies such as VXLAN, VPC, and VDC. Key Responsibilities Design and implement scalable, secure, and high-performance data center network architectures. Lead deployment and configuration of Cisco Nexus (2K/5K/7K/9K), FEX, VDC, VPC, and VXLAN technologies. Configure and manage Check Point and Palo Alto firewalls, including policy management, VPNs, and threat prevention. Deploy and manage Cisco ISE for network access control and identity-based security. Implement and support Cisco Wireless solutions and Cisco DNAC for automation and assurance. Design and maintain MPLS, BGP, OSPF, and other routing protocols in enterprise environments. Integrate and manage Cisco CUCM for unified communications. Deploy and operate Cisco Viptela SD-WAN solutions. Work with Arista and HP Aruba switches and wireless infrastructure. Create and maintain High-Level Designs (HLD) and Low-Level Designs (LLD), network diagrams, and documentation. Collaborate with cross-functional teams to ensure secure and efficient network operations. Provide mentorship and technical leadership to junior engineers. Required Skills & Qualifications 15+ years of experience in enterprise network and security engineering. Deep Hands-on Experience With Cisco Nexus (2K–9K), FEX, VDC, VPC, VXLAN Cisco ACI Solution Check Point and Palo Alto firewalls Cisco ISE, Cisco DNAC, Cisco Wireless Cisco Viptela SD-WAN, Cisco CUCM Routing protocols: BGP, OSPF, EIGRP, MPLS Arista and HP Aruba networking Strong documentation skills with experience in creating HLDs, LLDs, and operational runbooks. Excellent troubleshooting and problem-solving skills. Strong understanding of network security principles and best practices. Preferred Certifications CCIE (Routing & Switching / Security / Data Center) – Preferred Check Point CCSA/CCSE Palo Alto PCNSE Cisco Certified Specialist (ISE, DNAC, SD-WAN) Education Bachelor’s or master’s degree in computer science, Information Technology, or a related field. Show more Show less

Role: Senior Network Engineer - Tier 4 Work mode: Hybrid Job Summary: We are seeking a highly skilled and experienced Senior Network Engineer (Tier 4) with deep expertise in Juniper routing and switching , Fortinet firewall configuration and management , and enterprise network architecture . This role is critical in designing, implementing, and supporting complex network infrastructures for large-scale enterprise environments. Key Responsibilities: Lead the design, deployment, and optimization of enterprise network solutions using Juniper and Fortinet technologies. Serve as the highest-level escalation point for complex network issues (Tier 4 support). Architect and implement secure, scalable, and resilient network infrastructures. Configure and manage Fortinet firewalls (FortiGate, FortiManager, FortiAnalyzer). Design and maintain Juniper-based routing and switching environments (MX, EX, QFX series). Collaborate with cross-functional teams to align network strategies with business goals. Conduct network assessments, performance tuning, and capacity planning. Develop and maintain detailed network documentation, diagrams, and SOPs. Mentor junior engineers and provide technical leadership across projects. Stay current with emerging technologies and recommend improvements. Required Qualifications: Certifications: JNCIA-Junos (Juniper Networks Certified Associate) NSE 4 (Fortinet Network Security Expert Level 4) Technical Expertise: Advanced knowledge of Juniper routing and switching (OSPF, BGP, MPLS, VXLAN, EVPN). Expert-level experience with Fortinet firewall configuration, policies, VPNs, and UTM features. Strong understanding of enterprise network design principles and best practices. Proficiency in network monitoring, troubleshooting, and performance analysis tools. Familiarity with automation and scripting (Python, Ansible) is a plus. Experience: 8+ years of hands-on experience in network engineering roles. Proven track record in designing and supporting large-scale enterprise networks. Experience in high-availability and disaster recovery network planning. Preferred Skills: Additional Juniper certifications (e.g., JNCIS, JNCIP, JNCIE). Experience with SD-WAN, cloud networking (AWS, Azure), and NAC solutions. Knowledge of ITIL processes and change management. Show more Show less

I Role Summary (a) Title: Manager- Banknet (b) Business/Function: Network & Communications (c) Band / Designation: Manager (d) Location: Mumbai (e) Reports to: AVP (f) Team: Network - Operations (g) Summary: 1) The candidate will be supporting the Production Network of INFINET and also steering the Projects. 2) Review Network Performance periodically and plan for corrections. 3) Escalation point for all P1 level of issues II Additional Information (a) Responsibilities: 1) Responsible for the architecture, design, implementation and support of large enterprise WAN & LAN networks. 2) Over-view of day-to-day NOC operations and ensure seamless operations. 3) Provide continual improvement in Network by having adequate checks and balances. 4) Adoption of industry best practices and develop process and procedures and guide team to adhere. 5) Need to monitor & drive teams performance. 6) Impart trainings to team on new Solutions and Technologies. 7) Strategic ideas implementation for the betterment of the services 8) Manage Projects and ensure delivery at its best within the committed timelines. 9) Work with OEMs, Network Providers and System Integrators for identifying best of breed solutions. 10) Responsible for vendor evaluations, selection and proof of concept analysis. 11) Responsible for budgeting and forecasting for all network and seucurity infrastructure services. 12) Provide assistance to team in preparation of RFP / RFQ and maintain documentation. 13) Responsible for managing large teams. III Requirements (a) Education: B.E/ B.Tech, M.Tech/MCA (Computer/IT)/B.Sc (Computers) (b) Experience: 1) 10 plus years of experience in IT with core competency in Network & Security or B.Sc (Computers) with 11 plus years of working experience on large complex enterprise Network - Mandatory 2) Experience in Routing protocols like MPLS (Traffic Engineering, L2/L3 VPN), MBGP/BGP-4, ISIS, OSPF/OSPFv3, EIGRP, RSVP, RSVP, LDP, VXLAN, Network Access Control, 802.1x, VPN. - Mandatory. 3) Strong experience in Software Defined Network (SDN) - Mandatory 4) Strong experience in SD-WAN. - Mandatory 5) Minimum 5 years' Experience in people Management. - Mandatory 6) Extensive experience in leading and managing complex internetworking solutions from design to implementation. - Mandatory 7) Experience of multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory 8) Experience with telecommunication industry best practices on network architecture, systems architecture, as well as product/service design and implementation strategies. - Mandatory 9) Experience in vendor evaluation, negotiation and Management - Mandatory 10) Well versed with new age technologies and trends to integrate with existing systems - Mandatory 11) Must have handled a team size of minimum 10 members. - Mandatory (c) Certifications: 1) CCNP - Mandatory 2) CCIE - Desirable 3) ITIL Foundation / ITIL Managing Professional (MP) / PMP - Desirable (d) Knowledge: 1) In-depth knowledge in Software Defined Networks (SDN) & SD-WAN - Mandatory 2) Expert knowledge in Networking, data communications, information security and systems Engineering. - Mandatory 3) Knowledge in Technical Bid evaluation and processing - Mandatory 4) Knowledge on Network devices of various OEMs such as; Cisco, Juniper, Alcatel..etc - Mandatory 5) Excellent interpersonal, communication and presentation skills - Mandatory 6) Knowledge in VC Managements and its protocols - Desirable 7) Knowledge on Fiber and its active components such as MUX, Transponders, LIU, OTDR..etc - Desirable 8) Knowledge on Project Management - Desirable (e) Skills and Competencies: 1) Strong understanding of Enterprise Network, system and application-level Security issues. - Mandatory 2) Routing and Switching - Mandatory 2) MPLS, SD-WAN, SDN Technology - Mandatory 3) Network Security - Firewalls, IDS/IPS, Proxy - Mandatory 4) Good understanding and skills in Network Traffic Engineering and Analysis - Mandatory 5) Superior leadership skills - Mandatory 6) Good Presentation skills - Mandatory Show more Show less

Join our Team About This Opportunity This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers, switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases. What you will do Actively Supervising of ITSM Ticket queues to maintain MTTR. Analytical skills like logical thinking, Problem solving & handling assignments are mandatory. Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). First point of contact for support of any alarm/event/KPI related issues. Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.). Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. Node health checks and backups & trouble-shoot the deviation identified. Sharing details for MIR & CSR to respective teams. End to End Network Understanding. You will bring Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment Routing. Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces). Product/Vendor knowledge on CISCO (mandatory) & Ericsson. Good Communication & trouble-shooting skills. 3-7 years of relevant in IP Domain Show more Show less

OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Environment Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups. Your role will be to support daily operations tasks and may require to support operational deliverables for new infrastructure or migrate the existing network components. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require networking and network security skills. Willingness to work in rotational shifts with open mind and ability to cooperate with multiple individuals in a multicultural environment is essential.You may also get an opportunity to participate and drive Eurofins major IT Infrastructure transition and transformation across Food, Feed & Environment Testing Europe businesses. SPECIFIC ASSIGNMENTS : Maintain current IT User Zones and IT Application Availability Groups network infrastructure Design, plan and implement network IT Infrastructure for Transformation / Integration / Segregation throughout Food and Environment testing businesses across Europe. These projects will be aimed to perform installations, configuration and migrations of enterprise-level network IT infrastructure systems from legacy to the new solutions Propose and deliver solutions that best meet the business needs in terms of security, cost and bandwidth Work close with Server, Cloud, Application team members do deliver the IT Infrastructure as wider project. Act based on the end to end view of the Infrastructure Document the solutions delivered and help to transition the service to regional teams in final stage of the project. REQUIRED SKILLS : An ideal candidate should have strong 0-4+ years overall experience and 0-2+ years of relevant experience in all of the below: MUST HAVE Knowledge / Skills CCNA certified. CCNP and / or CCIE certification is plus (CCIE-LAB) Ideally a proven track of LAN / WAN / MPLS / SDWAN network infrastructure design and implementation during acquisitions, transitions and delivery on enterprise level Experience with protocols like: DNS, DHCP, NTP, HTTP, BGP, OSPF, PKI, Certificates etc. Cisco based routing and switching (CCNA-Mandatory and CCNP MUST, CCIE LAB-desirable) Knowledge of protocols: IP, SNMP, SMTP, OSPF, BGP, VLAN ACLs / Static routing / QoS Switch stacking STP / SPAN / RSPAN / Switch Virtualization / VSS (Virtual Switching System) VLAN / Private-VLAN / Inter-VLAN Routing / VLAN Migration / Trunks Switch Security - Storm-Control / VLAN Hopping, DHCP Snooping Gateway Redundancy VRRP / HSRP / GLBP Must have working knowledge and experience in managing wireless infrastructure through (Meraki / Aruba / Aero Hive etc.) Well versed with ITIL framework to support business operations as per defined SLA Network components maintenance experience (upgrades etc...) Ability to read, understand and create technical documentations, SOP, Run-books, Process guides etc. of the delivered solutions VeloCloud SDWAN / MPLS Network monitoring Well versed with managing tickets handling and maintain CMDB through Service Now. GOOD TO HAVE Knowledge / Skills Experience of complex network migrations Next Generation Firewalls (Checkpoint, Palo Alto and FortiGate) Fortinet packet flow and architecture knowledge along with hardware and systems configuration knowledge FortiManager FortiGate NG Firewall, VPN, SDWAN Fortinet Checkpoint packet flow and architecture knowledge along with hardware and systems configuration knowledge Data centre network experience is a plus. Willing to take ownership with constructive mind-set as a team player. Willingness to support operations beyond job hours as and when required. Very good command of English written and spoken Ability to present technical projects on meetings Experience in building Network infrastructure design diagrams (LLD and HLD) and transitions ADDITIONAL Knowledge / Skills VOIP Network Load Balancing / Application Load Balancer VPN (ideally Pulse Secure) Data centre network experience Experience in complex network migration Cloud Networking

Your role will be to support daily operations tasks and may require to support operational deliverables for new infrastructure or migrate the existing network components. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require networking and network security skills. Willingness to work in rotational shifts with open mind and ability to cooperate with multiple individuals in a multicultural environment is essential. You may also get an opportunity to participate and drive Eurofins major IT Infrastructure transition and transformation across Food, Feed & Environment Testing Europe businesses. SPECIFIC ASSIGNMENTS : Maintain current IT User Zones and IT Application Availability Groups network infrastructure Design, plan and implement network IT Infrastructure for Transformation / Integration / Segregation throughout Food and Environment testing businesses across Europe. These projects will be aimed to perform installations, configuration and migrations of enterprise-level network IT infrastructure systems from legacy to the new solutions Propose and deliver solutions that best meet the business needs in terms of security, cost and bandwidth Work close with Server, Cloud, Application team members do deliver the IT Infrastructure as wider project. Act based on the end to end view of the Infrastructure Document the solutions delivered and help to transition the service to regional teams in final stage of the project. REQUIRED SKILLS : An ideal candidate should have strong 0-4+ years overall experience and 0-2+ years of relevant experience in all of the below: MUST HAVE Knowledge / Skills CCNA certified. CCNP and / or CCIE certification is plus (CCIE-LAB) Ideally a proven track of LAN / WAN / MPLS / SDWAN network infrastructure design and implementation during acquisitions, transitions and delivery on enterprise level Experience with protocols like: DNS, DHCP, NTP, HTTP, BGP, OSPF, PKI, Certificates etc. Cisco based routing and switching (CCNA-Mandatory and CCNP MUST, CCIE LAB-desirable) Knowledge of protocols: IP, SNMP, SMTP, OSPF, BGP, VLAN ACLs / Static routing / QoS Switch stacking STP / SPAN / RSPAN / Switch Virtualization / VSS (Virtual Switching System) VLAN / Private-VLAN / Inter-VLAN Routing / VLAN Migration / Trunks Switch Security - Storm-Control / VLAN Hopping, DHCP Snooping Gateway Redundancy - VRRP / HSRP / GLBP Must have working knowledge and experience in managing wireless infrastructure through (Meraki / Aruba / Aero Hive etc.) Well versed with ITIL framework to support business operations as per defined SLA Network components maintenance experience (upgrades etc...) Ability to read, understand and create technical documentations, SOP, Run-books, Process guides etc . of the delivered solutions VeloCloud SDWAN / MPLS Network monitoring Well versed with managing tickets handling and maintain CMDB through Service Now. GOOD TO HAVE Knowledge / Skills Experience of complex network migrations Next Generation Firewalls (Checkpoint, Palo Alto and FortiGate) Fortinet packet flow and architecture knowledge along with hardware and systems configuration knowledge FortiManager FortiGate - NG Firewall, VPN, SDWAN Fortinet Checkpoint packet flow and architecture knowledge along with hardware and systems configuration knowledge Data centre network experience is a plus. Willing to take ownership with constructive mind-set as a team player. Willingness to support operations beyond job hours as and when required. Very good command of English written and spoken Ability to present technical projects on meetings Experience in building Network infrastructure design diagrams (LLD and HLD) and transitions ADDITIONAL Knowledge / Skills VOIP Network Load Balancing / Application Load Balancer VPN (ideally Pulse Secure) Data centre network experience Experience in complex network migration Cloud Networking

Noida,Uttar Pradesh,India Job ID 765152 Join our Team About this opportunity This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers, switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases. What you will do Actively Supervising of ITSM Ticket queues to maintain MTTR. Analytical skills like logical thinking, Problem solving & handling assignments are mandatory. Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). First point of contact for support of any alarm/event/KPI related issues. Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.). Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. Node health checks and backups & trouble-shoot the deviation identified. Sharing details for MIR & CSR to respective teams. End to End Network Understanding. You will bring Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment Routing. Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces). Product/Vendor knowledge on CISCO (mandatory) & Ericsson. Good Communication & trouble-shooting skills. 3-7 years of relevant in IP Domain

Bengaluru, Karnataka, India Engineering Full-time Ref ID: JR-008194 Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Your Career Palo Alto Networks SASE (Secure Access Service Edge) group is looking for a seasoned and accomplished Principal SQA engineer with experience in validating core networking,security features & solution testing in the SD-WAN team. You will be part of a world-class software engineering team that works on various ground-breaking technologies in the SD-WAN area. You will work with a multi- functional team of engineers solving interesting problems. We expect office-based employees to be in the office four days per week, with one day working from where they choose. We believe being together facilitates casual conversations and those magic moments where we can work on issues and ideas informally. These moments build capability and deepen trusted relationships and allow our people to feel safe in taking risks and being disruptive. Like so many companies, we are working through the details and things could change …. but in general if a role is deemed office-based we want our teams to be together four days per week. Your Impact Work in a small and fast paced team to solve important customer problems and deliver most impactful results Contribute in all phases of end to end product and solution validation Works closely with PM,TME,Customer support teams to understand the customer use cases Work with different development and quality assurances groups to achieve the best quality Suggest and implement improvements to the QA process Work with DevOps and the Technical Support teams to troubleshoot customer issues Lead technical discussions, mentor junior team members, and support customer deployments as needed. Your Experience 12 to18 years of relevant experience, with a BS or MS degree Expertise with standard TCP/IP protocols such as ARP, IP, ICMP, TCP, UDP & IPSec VPNs Expertise in testing of Layer 2/3 networking, routing protocols such as BGP,OSPF & EIGRP, MPLS, IPSec, QoS, NAT, and policies etc., Expertise in networking features like Multicast, IPv6, DNS, NAT & DHCP Expertise in System,Solution,Scale,Performance, interoperability, and failover testing of SD-WAN solutions Own the test strategy, architecture, and execution plans for enterprise-scale SD-WAN solutions. Be able to build and maintain complex networking testbeds Expertise with performance characterization of a networking products Expertise in test orchestration, control plane, data plane, and security features of SD-WAN platforms Proficient in using traffic generators (Ixia, Spirent), protocol analyzers (Wireshark), and monitoring tools Expertise with Automation/Programming using Python and RestAPI’s Design and implement test frameworks, environments, and automation for system-level validation. Familiarity with virtualization technologies such as VMware ESXi, qemu/kvm, Microsoft Hyper-V Excellent problem-solving, debugging/troubleshooting skills and a customer-focused mindset The Team Our engineering team is at the core of SD-WAN products – connected directly to the mission of providing world class SASE solutions. We are constantly innovating – challenging the way we, and the industry, think about SD-WAN. Our engineers don’t shy away from building products to solve problems no one has pursued before. We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment. We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website. Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Job Title: IT Networking Engineer Location: Mohali Job Type: Full-time Responsibilities:- Design, configure Windows , LINUX, iOS, and maintain the organization’s network infrastructure, including hardware devices such as printers, routers, switches, Sophos firewalls, and load balancers. Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. Implement and manage network protocols such as TCP/IP, VLANs, VPNs, DHCP, and DNS. Monitor network performance and troubleshoot issues, ensuring uptime, reliability, and security. Monitor system resource utilization, trending, and capacity planning Provide Level-2/3 support and troubleshooting to resolve issues. Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure. Select and implement security tools, policies, and procedures in conjunction with the company’s security team Liaise with vendors and other IT personnel for problem resolution. Maintenance of CCTV cameras time to time. Requirements and skills:- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Proven experience as a Network Engineer or similar role in designing and managing enterprise-level networks. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills Solid understanding of networking protocols and technologies (e.g., TCP/IP, BGP, OSPF, MPLS). Hands-on experience with monitoring, network diagnostic and network analytics tools. CCNA certification preferred. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹21,000.00 per month Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹21,000.00 per month Benefits: Food provided Health insurance Leave encashment Provident Fund Schedule: Morning shift Night shift Rotational shift Supplemental Pay: Overtime pay Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: Computer networking: 2 years (Required) total work: 2 years (Required) Language: English (Preferred) License/Certification: CCNA (Required) Location: Mohali, Punjab (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Food provided Health insurance Leave encashment Provident Fund Schedule: Morning shift Night shift Rotational shift Supplemental Pay: Overtime pay Yearly bonus Ability to commute/relocate: Manauli, Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Computer networking: 2 years (Required) Total: 1 year (Preferred) Location: Manauli, Mohali, Punjab (Preferred) Work Location: In person

Location(s): Plot #3, Sector 125, North Campus, Uttar Pradesh, Noida, 201301, IN Line Of Business: Technology Services Group(TSG) Job Category Engineering & Technology Experience Level: Experienced Hire Posting Title UCC Technical Support Analyst City Global Regular/Temporary Regular Line of Business Technical Service Group About The Role We are seeking a highly motivated and skilled Unified Communications & Collaboration (UCC) Support Engineer to join our dynamic team. In this fast-paced environment, you will be instrumental in providing exceptional technical support for our meeting rooms and production-style events, ensuring seamless communication and collaboration experiences for our internal teams, executive leadership, and external partners. You will be responsible for the setup, maintenance, and troubleshooting of a range of cutting-edge UCC technologies, playing a vital role in the success of critical business events. This role requires a proactive individual with strong technical acumen, excellent customer service skills, and the ability to thrive under pressure. Functional Responsibilities For This Position Include To provide onsite Audio-Visual meeting room support services, including system operation, troubleshooting, and maintenance of electronic communication systems such as video conferencing, meeting room support, event support, and control systems. Diagnose faults accurately and operate all aspects of audio visual, video conference, display, and presentation technologies safely and correctly. Ensure efficient and effective operation of meeting room AV systems to minimize downtime and maximize performance. To ensure a prompt, courteous, and appropriate response to all customer requests for assistance, support, urgent needs, and room administration, the role involves adhering to defined service level agreements while collaborating closely with other front-of-house services. Maintain the general tidiness, cable management, safety, and order of the service area and meeting rooms, ensuring the highest room standards at all times. Diagnose and remedy faults and problems with AV, VC, and TP systems accurately and swiftly. Engage in heavy customer interaction, frequently working with supervisors and/or functional peer group managers on matters involving different functional areas, other company divisions or units, or customers and the company. Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Facilitating problem-solving and collaboration, meeting with internal partners, and gathering feedback. Accurately connecting and configuring all AV components to ensure seamless operation, including power, video, audio, and network connections. Accurately following ITIL process and procedure guidelines for managing workload Role Requirements Include The (UCC) Support Engineer role is highly responsive and requires a proactive individual with strong technical and customer service skills. In addition to the core responsibilities, the role also involves the following: Equipment Moves and Physical Setups for Events: The role also has physical demands where the team handles transporting, setting up, and dismantling AV hardware such as (but not limited to) projectors, screens, speakers, microphones, lighting rigs, and associated cabling. This often involves lifting and moving heavy items like large displays and sound systems. Responsibilities include ensuring all systems function properly, minimizing downtime through troubleshooting, and adapting to various situations to deliver event solutions independently or under direction. Pre Event: Thoroughly testing all AV systems prior to events to identify and resolve any technical issues, ensuring all equipment is fully functional and optimized for performance. Event Support: The team will assist in the planning, coordination, and execution of various events, ensuring seamless operations and exceptional attendee experiences. Providing immediate technical support during events, proactively identifying and rectifying any AV malfunctions or user issues. The role requires excellent communication skills, attention to detail, and the ability to work under pressure. This includes providing exceptional VIP support to executive leaders, coordinating events, and ensuring we have resources to enhance their overall experience. Collaboration and Customer Interaction: Work closely with the UCC towers of Operations and Engineering, following agreed processes and engaging in a collaborative approach. Provide excellent customer service managing incidents, service requests, customer interactions and troubleshooting of a range of cutting-edge UCC technologies. The Key Competencies For This Position Include Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Collaborate with Information Security to implement security architectures that protect data beyond company network boundaries. Demonstrate initiative and accountability in resolving day-to-day challenges and consistently improving the production environment. Prioritize tasks efficiently, perform well under pressure, and demonstrate strong organizational skills in managing and resolving escalated incidents. Identify, test, reproduce, report, and collaborate with engineers to resolve bugs and verify fixes. Implement and configure back-end technology for conference rooms and A/V setups. Understand workflows for client-side provisioning processes such as network, firewall, and Active Directory requests. Qualifications/Skills: (Required minimum education and work experience for this position): An associate degree or equivalent experience in a relevant field, with 2-4 years of experience in Audio Visual Support or a related discipline. Knowledge of SIP, VoIP, MPLS, AVoIP, and related network protocols. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Ability to work both independently and collaboratively within a team in a fast-paced environment with demanding timelines. Proficiency in audio visual technologies, including but not limited to Cisco, Polycom, Neat, Crestron, and Extron. Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration. Hands-on experience with AV hardware, including video conferencing systems (e.g., Neat Bars, Poly), camera systems, displays, and audio equipment. Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting. Understanding of professional audio systems, ideally with some exposure to Biamp or similar audio processing platforms. Experience supporting live production events, including managing audio, video, and camera systems. Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues. Desirable Skills Familiarity with remote management and monitoring tools for UCC systems. Basic understanding of video switching and routing concepts. Any relevant certifications in AV or UCC technologies (e.g., Crestron, Biamp, Microsoft). Experience with ServiceNow is advantageous. Possess experience with Communication Hub and/or SaaS environments. General knowledge of DNS, Active Directory, SCIM provisioning, authentication protocols, and SAML response with network troubleshooting related to UCC devices. Understanding of SSO (OKTA) and VPN split tunneling. Work Hours The position requires 40 hours of work per week, from Monday to Friday. Onsite support hours are from 08:00 to 18:00. Occasionally, a late shift may be necessary, and flexibility to work additional hours outside of the standard work schedule to support events or critical issues, including weekends, which are required to meet business needs. There may also be occasional travel requirements. Perform all other duties and responsibilities as required by the immediate manager/supervisor. Department/Team With 400 employees and 800 contractors worldwide, Moody's TSG is the largest department of Moody's Shared Services. It provides end-to-end technology solutions for Moody's Investors Service and Moody's Shared Services, as well as infrastructure for Moody's Analytics. The development and ongoing support of key ratings and enterprise systems ensure the company's premier standing among credit rating agencies and enable its evolution among regulatory and business demands. TSG continuously seeks talented individuals to drive the execution of its technology roadmap, which offers exciting career opportunities in program management, business analysis, enterprise architecture, software development, quality assurance, IT risk management, vendor management, technology operations, and service management. Working at Moody's Our views matter. So will yours. Further information about "working at Moody's" is available at our Careers Page at www.moodys.com EEO Policy Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law. Securities Trading Policy (STP) MIS and MSS Candidates are asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary. Show more Show less

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it.AI and digital innovation are redefining industries and were leading thecharge. Genpact’s AI Gigafactory, our industry-first accelerator, is an exampleof how were scaling advanced technology solutions to help global enterpriseswork smarter, grow faster, and transform at scale. From large-scale models toagentic AI, our breakthrough solutions tackle companies most complexchallenges. If you thrive in a fast-moving, tech-drivenenvironment, love solving real-world problems, and want to be part of a teamthat’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology servicesand solutions company that delivers lasting value for leading enterprisesglobally. Through our deep business knowledge, operational excellence, andcutting-edge solutions we help companies across industries get ahead and stayahead. Powered by curiosity, courage, and innovation, our teams implementdata, technology, and AI to create tomorrow, today. Get to know us atgenpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Developer, US Payroll, HRO We are looking for someone with deep understanding and understanding of entire US payroll/Time and attendance process for a client. Current requirement is to mirror the US shifts, participate in processing client’s existing Payroll and Time & Attendance processes and technologies to find opportunities for efficiencies, process simplification. Responsibilities • Daily client interactions, working with onshore team on a day to day basis • Be able to review manual processes and define scope for automation/ Improvements • Detail oriented, good communication skills and ability to work independently and within the team environment • Communicate and present to external and internal client as required • Responsible to work with multiple partners • Responsible to align with internal controls and policies and pay attention to details. Qualifications Minimum qualifications • Graduation in Commerce (B.Com) • Meaningful work experience in payroll Process Consulting/ Payroll Operations/Payroll Implementation • Experience on ERPs Preferred qualifications • Good Customer Service skills and analytical skills • ERP Experience Whyjoin Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Comejoin the tech shapers and growth makers at Genpact and take your career in theonly direction that matters Let'sbuild tomorrow together. Genpactis an Equal Opportunity Employer and considers applicants for all positionswithout regard to race, color, religion or belief, sex, age, national origin,citizenship status, marital status, military/veteran status, geneticinformation, sexual orientation, gender identity, physical or mental disabilityor any other characteristic protected by applicable laws. Genpact is committedto creating a dynamic work environment that values respect and integrity,customer focus, and innovation. Furthermore,please do note that Genpact does not charge fees to process job applicationsand applicants are not required to pay to participate in our hiring process inany other way. Examples of such scams include purchasing a 'starter kit,'paying to apply, or purchasing equipment or training.

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Transport Field Engineer Job Level/ Designation Manager – Transport Field Engineer Function / Department Circle Operations/CZTM/ZTM/Transport Operations Location Bhopal Job Purpose Responsible for Transport network (Optics/DWDM/IP-MPLS etc) operations and the service experience especially in Core & Agg locations Transport network acceptance with architecture compliance, quality of installation. Clearance of systemic deviations. Proactive plan to mitigate network risks due to environment or other factors Key Result Areas/Accountabilities Accountable to deliver the Network and service KPIs for transport network. Deliver service experience to Mobility and enterprise customers. Work closely with other functions in the circle and central to meet uptime, fault KPI, performance KPI and Change management KPI. Disaster recovery operations and situation specific solutions to improve experience for Voice and Data services Asset Management and spare management Responsible for preventive maintenance of transport network to reduce outages, alarms, performance issues and equipment damage Deliver the NOC demands, WFM compliance Maintain NDD and physical connectivity details Work with OEMs, transport, Infra, OSP teams & NOC to reduce MTTR. Deliver quality of the network through optimization, rerouting, Core Competencies, Knowledge, Experience 8-10 Years of Transport network Experience in service provider/OEM environment Technical expertise in IP-MPLS/DWDM, OTN, MPLS-TP, Ethernet, SDH etc Understanding of Mobility services such as 4G, VoLTE desired. Hands on experience in Tools and testers Hands on experience in managing Huawei/ECI/Ciena/ZTE/Infinera/Tejas /Cisco/Juniper/Nokia devices in a multi-vendor architecture Experience in equipment installation Experience in infra maintenance Extensive travelling Ability to work in dynamic and matrix organization Must Have Technical / Professional Qualifications BE/B. Tech in Electronics/Computer science CCNA/JNCA/NRS-1 Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership Show more Show less

Location(s): Plot #3, Sector 125, North Campus, Uttar Pradesh, Noida, 201301, IN Line Of Business: Technology Services Group(TSG) Job Category: Engineering & Technology Experience Level: Experienced Hire Posting Title UCC Technical Support Analyst City Global Regular/Temporary Regular Line of Business Technical Service Group About the role: We are seeking a highly motivated and skilled Unified Communications & Collaboration (UCC) Support Engineer to join our dynamic team. In this fast-paced environment, you will be instrumental in providing exceptional technical support for our meeting rooms and production-style events, ensuring seamless communication and collaboration experiences for our internal teams, executive leadership, and external partners. You will be responsible for the setup, maintenance, and troubleshooting of a range of cutting-edge UCC technologies, playing a vital role in the success of critical business events. This role requires a proactive individual with strong technical acumen, excellent customer service skills, and the ability to thrive under pressure. Functional Responsibilities for this position include: To provide onsite Audio-Visual meeting room support services, including system operation, troubleshooting, and maintenance of electronic communication systems such as video conferencing, meeting room support, event support, and control systems. Diagnose faults accurately and operate all aspects of audio visual, video conference, display, and presentation technologies safely and correctly. Ensure efficient and effective operation of meeting room AV systems to minimize downtime and maximize performance. To ensure a prompt, courteous, and appropriate response to all customer requests for assistance, support, urgent needs, and room administration, the role involves adhering to defined service level agreements while collaborating closely with other front-of-house services. Maintain the general tidiness, cable management, safety, and order of the service area and meeting rooms, ensuring the highest room standards at all times. Diagnose and remedy faults and problems with AV, VC, and TP systems accurately and swiftly. Engage in heavy customer interaction, frequently working with supervisors and/or functional peer group managers on matters involving different functional areas, other company divisions or units, or customers and the company. Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Facilitating problem-solving and collaboration, meeting with internal partners, and gathering feedback. Accurately connecting and configuring all AV components to ensure seamless operation, including power, video, audio, and network connections. Accurately following ITIL process and procedure guidelines for managing workload Role Requirements include: The (UCC) Support Engineer role is highly responsive and requires a proactive individual with strong technical and customer service skills. In addition to the core responsibilities, the role also involves the following: Equipment Moves and Physical Setups for Events: The role also has physical demands where the team handles transporting, setting up, and dismantling AV hardware such as (but not limited to) projectors, screens, speakers, microphones, lighting rigs, and associated cabling. This often involves lifting and moving heavy items like large displays and sound systems. Responsibilities include ensuring all systems function properly, minimizing downtime through troubleshooting, and adapting to various situations to deliver event solutions independently or under direction. Pre Event: Thoroughly testing all AV systems prior to events to identify and resolve any technical issues, ensuring all equipment is fully functional and optimized for performance. Event Support: The team will assist in the planning, coordination, and execution of various events, ensuring seamless operations and exceptional attendee experiences. Providing immediate technical support during events, proactively identifying and rectifying any AV malfunctions or user issues. The role requires excellent communication skills, attention to detail, and the ability to work under pressure. This includes providing exceptional VIP support to executive leaders, coordinating events, and ensuring we have resources to enhance their overall experience. Collaboration and Customer Interaction: Work closely with the UCC towers of Operations and Engineering, following agreed processes and engaging in a collaborative approach. Provide excellent customer service managing incidents, service requests, customer interactions and troubleshooting of a range of cutting-edge UCC technologies. The key competencies for this position include: Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Collaborate with Information Security to implement security architectures that protect data beyond company network boundaries. Demonstrate initiative and accountability in resolving day-to-day challenges and consistently improving the production environment. Prioritize tasks efficiently, perform well under pressure, and demonstrate strong organizational skills in managing and resolving escalated incidents. Identify, test, reproduce, report, and collaborate with engineers to resolve bugs and verify fixes. Implement and configure back-end technology for conference rooms and A/V setups. Understand workflows for client-side provisioning processes such as network, firewall, and Active Directory requests. Qualifications/Skills: (Required minimum education and work experience for this position): An associate degree or equivalent experience in a relevant field, with 2-4 years of experience in Audio Visual Support or a related discipline. Knowledge of SIP, VoIP, MPLS, AVoIP, and related network protocols. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Ability to work both independently and collaboratively within a team in a fast-paced environment with demanding timelines. Proficiency in audio visual technologies, including but not limited to Cisco, Polycom, Neat, Crestron, and Extron. Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration. Hands-on experience with AV hardware, including video conferencing systems (e.g., Neat Bars, Poly), camera systems, displays, and audio equipment. Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting. Understanding of professional audio systems, ideally with some exposure to Biamp or similar audio processing platforms. Experience supporting live production events, including managing audio, video, and camera systems. Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues. Desirable Skills: Familiarity with remote management and monitoring tools for UCC systems. Basic understanding of video switching and routing concepts. Any relevant certifications in AV or UCC technologies (e.g., Crestron, Biamp, Microsoft). Experience with ServiceNow is advantageous. Possess experience with Communication Hub and/or SaaS environments. General knowledge of DNS, Active Directory, SCIM provisioning, authentication protocols, and SAML response with network troubleshooting related to UCC devices. Understanding of SSO (OKTA) and VPN split tunneling. Work hours: The position requires 40 hours of work per week, from Monday to Friday. Onsite support hours are from 08:00 to 18:00. Occasionally, a late shift may be necessary, and flexibility to work additional hours outside of the standard work schedule to support events or critical issues, including weekends, which are required to meet business needs. There may also be occasional travel requirements. Perform all other duties and responsibilities as required by the immediate manager/supervisor. Department/Team With 400 employees and 800 contractors worldwide, Moody's TSG is the largest department of Moody's Shared Services. It provides end-to-end technology solutions for Moody's Investors Service and Moody's Shared Services, as well as infrastructure for Moody's Analytics. The development and ongoing support of key ratings and enterprise systems ensure the company's premier standing among credit rating agencies and enable its evolution among regulatory and business demands. TSG continuously seeks talented individuals to drive the execution of its technology roadmap, which offers exciting career opportunities in program management, business analysis, enterprise architecture, software development, quality assurance, IT risk management, vendor management, technology operations, and service management. Working at Moody's Our views matter. So will yours. Further information about "working at Moody's" is available at our Careers Page at www.moodys.com EEO Policy Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law. Securities Trading Policy (STP) MIS and MSS Candidates are asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary. Show more Show less

Must Have Skills Windows Servers | Domain Controllers | Active Directory | Azure Active Directory | Group Policy Enterprise Proxy Solution - Preferably Zscaler or Netskope. Inline CASB, Web DLP. Zero Trust Platform (Zero Trust Application Access / Zero Trust Remote VPN) Privilege Access Management (PIM/PAM) Basics of hardware, networking, IP addressing, VLAN, LAN, WAN, MPLS Endpoint Security Management. Preferably EDR/XDR CS Falcon, Sentinel One, MS Defender for Endpoint, DLP, ATP, Web Security. Good in Soft skills, logical and analytical thinking, troubleshooting and problem management, ticketing systems, SLA Management, Good to have Azure information protection Microsoft Enterprise Mobility and Security Office 365 Security administration Cloud Computing Basics with Azure / AWS Security administration Web Application Firewall management. Qualifications Basic Graduation and Proficiency in technology areas mentioned. Professional Certifications would be an added advantage. Qualifications Basic Graduation and Proficiency in technology areas mentioned. Professional Certifications would be an added advantage.

Job Title: Network Support Engineer (IP/Ethernet) Experience: 3-7 Years Industry: Telecommunication / Internet Service Provider Location: Mumbai / Pune Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: 3-5 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian. Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG. Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Documentation & Reporting Log diagnostics, resolutions, and RCA in ticketing systems. Maintain clear incident reports and resolution timelines. Collaboration Coordinate with Field Engineers, Provisioning, and Engineering teams. Liaise with third-party vendors for hardware troubleshooting and escalations. Customer Communication Provide professional, timely, and clear communication to customers and internal stakeholders. Maintain high standards in both written and verbal communication. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena. Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco: CCNA/CCNP, Juniper: JNCIA/JNCIS, Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544, and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills. If interested then kindly share your updated CV to kajal.p@genxhire.in or 77188 96527.

Job Title: Network Support Engineer (IP/Ethernet) Experience: 3-7 Years Industry: Telecommunication / Internet Service Provider Location: Mumbai / Pune Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: 3-5 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian. Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG. Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Documentation & Reporting Log diagnostics, resolutions, and RCA in ticketing systems. Maintain clear incident reports and resolution timelines. Collaboration Coordinate with Field Engineers, Provisioning, and Engineering teams. Liaise with third-party vendors for hardware troubleshooting and escalations. Customer Communication Provide professional, timely, and clear communication to customers and internal stakeholders. Maintain high standards in both written and verbal communication. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena. Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco: CCNA/CCNP, Juniper: JNCIA/JNCIS, Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544, and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills. If interested then kindly share your updated CV to kajal.p@genxhire.in or 77188 96527.

Job Title: Lead Network Engineer - SD WAN Department: Engineering and Operations Location: Mumbai Reporting: Manager Operations Job Type: Full Time Shift: Rotational Shift PRE-REQUISITES Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching (VLAN, Trunking, Dot1x, various flavors of STP) Hands-on experience in MPLS, QoS and VoIP Hands-on experience for network troubleshooting in LAN/WAN environment Strong technical and subject matter expertise in at least one or more of the following specialties: Cisco GSR routers and switches like Catalyst 3560/3750/4948 Juniper MX series routers and switches EX4200 SDWAN – Silver Peak (Aruba/HP), Cisco Viptela, Fortinet Transmission technologies like Alcatel 7750SR-c12, Alcatel 7470, ADVA WAN Optimizers (Riverbed, Juniper, Citrix) Wireless Nexus Switches, VSS Knowledge on SDWAN technologies using Silver Peak (Aruba/HP), Viptela and Fortinet Knowledge of security technologies Knowledge on scripting languages like Python Excellent communications skills and must have worked with Global customers and global carriers Understanding and expertise on security products (Firewall/IPS/SIEM/SIM/IVE/SA/Proxy) and Linux Provide comprehensive maintenance plans for change management review and approval; implement according to the plan Manage and support MPLS backbone spanning across globe RESPONSIBILITIES Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling and providing network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support, as well as provides training to junior engineers. Support the operations of advanced IP network/security services; take escalations from Level 1 and Level 2 engineers and/or as directed by the Operations’ Managers Work experience in a fast-paced Network Operations environment Experience in remote troubleshooting and diagnosis of network connectivity issues Work with a variety of customers and vendors (technical as well as non-technical) Communicate technical jargon to non-technical people Receive calls from customers and work on trouble tickets to resolve customer-escalated network and security issues Work with Telecommunication Service Providers to resolve escalated circuit problems Perform complex changes on the network and security devices Work with hardware/software vendors to resolve problems Work in a rotating shift schedule Manage Global Operations Center shifts and exchange handoff between various shifts Manage daily work distribution for Global Operations Center Become an SME for a few priority customer accounts and be proactive to improve customer service Train and mentor juniors Participate in various Network and Security projects Participate in weekly/monthly/quarterly service review calls with customers Contribute in providing appropriate content for the weekly/monthly/quarterly service reports Any additional task given to the incumbent from time-to-time based on business needs TRAINING AND CERTIFICATION CCNA, CCNP, JCNIA, JNCIS, CCIE, JNCIP, JNCIE EXPERIENCE Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment EDUCATION Bachelor in Engineering - Computers/Electronics/Communication or related field Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience TECHNICAL AND OTHER SKILLS MS Office proficiency Aptitude and desire to learn advanced IP network services ITIL process awareness Show more Show less

Role: Senior Consultant (IT/Telecom Network Expert) Education: - B.E. / B. Tech. (Any specialization) / MBA (or equivalent) / MCA / relevant Master's degree. Experience: - 5+ years of experience in IT/Telecom Network Management Software (NMS), Having experience in MPLS technologies. Working knowledge of networking concepts, and troubleshooting skills to identify issues with firewalls, Router, Switch VLANS routing, or basic IP settings (DNS, gateway)

In this role, you will investigate and resolve reports of malicious, fraudulent, and illegal activity originating from IBM Cloud IP space. By enforcing our Acceptable Use Policy, you will help maintain the reputation and integrity of our network by mitigating abusive activities and eliminating bad actors. Daily efforts include: Investigating and validating incoming abuse reports Opening incident tickets to notify customers of actionable reports Engaging with customers and reporting parties to achieve a timely resolution Monitoring open incidents and enforcing resolution timeframes Mitigating active threats through application of network controls Assisting with escalations from other departments Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise 2+ Years of experience. Understanding of SMTP, DNS, HTTP, Network routing, VPN, and other technologies Understanding of spam, phishing, fraud, and other behaviors considered to be abusive Ability to read and analyze multiple log formats Detail-oriented; ability to scrutinize and discern abusive content Customer relations & support Preferred technical and professional experience Prior network security experience Existing knowledge of anti-fraud and/or anti-abuse techniques Basic server administration skills Experience with process documentation Understanding of Digital Millennium Copyright Act, trademark, intellectual property, Safe Harbor Provisions, GDPR, and other United States federal and international legal precedents