Network Operations Center (NOC) Analyst

Destination Hotels

2 - 5 years

3 - 5 Lacs

pune

Posted:2 days ago| Platform:

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Skills Required

networking linux wan lan dns windows ccna cisco mpls dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Own, triage, and resolve customer network, server, and Cloud (Azure/AWS) related trouble tickets to successful completion
Detection, tracking, and restoration of customer s connectivity via their data circuits, servers, services, etc.
Remotely troubleshoot and configure WAN/LAN devices, including routers, firewalls, switches, load balancers, servers, etc. from various vendors
Engage, escalate, and work with carriers and other 3rd parties when needed as part of service restoral
Participate in incident command bridges, Hypercare, and major incidents when required
Understand and use network monitoring tools such as Logic Monitor to assist in troubleshooting or analyzing network issues and performance
Converse with technical and non-technical contacts depending on the situation.
Perform effective ticket management including but not limited to queue management, timely ticket documentation, proper hand-off to other analysts, teams, 3rd parties, etc., communications to customers, ticket resolution
Adhere to established Service Level Objectives and/or Service Level Agreements
Work both autonomously and also as part of a team, assisting, when necessary, on identifying and diagnosing issues

What we re looking for

Required

Minimum of two (2) years of experience remotely supporting networking and server connectivity in managed services environments
Operational knowledge of MS Azure or Amazon Web Services (AWS)
Understanding of the OSI Model and TCP/IP protocols to troubleshoot issues remotely
Demonstrable experience troubleshooting and resolving connectivity issues, errors, etc. in both networks and in server environments
Knowledge of supporting virtual Windows and/or Linux servers and services with respect to connectivity, performance, application errors, etc.
Knowledgeable with DNS, DHCP, SMTP, and other routing protocols
Knowledge of network monitoring, alerting, and traffic capturing tools
Must be conceptually familiar with security-related terms, and technologies, encryption, authentication, IPSec, VPN tunnels including GRE, and controlling traffic
Ability to interact, communicate, and collaborate with internal/external customers, service providers, and field technicians
Strong verbal communication and documentation skills
Strong process improvement and customer-focused skills

Preferred

Large enterprise environment, Cloud, or telecommunications company experience preferred
Awareness of Cloud tools such as CloudCheckr, orchestration, etc.
Relevant technical certifications a plus, i.e., CCNA, MS Azure Fundamentals, AWS Cloud Practitioner, Network+, etc.
Bachelors degree in computer science, Information Systems, or a related discipline
Experience working in a Managed Services organization a plus
Experience with ServiceNow and monitoring tools such as Logic Monitor
Possess or be working towards ITIL v3 or v4 Foundations Certification
Experience in command line using Cisco, Juniper, PowerShell, Linux, or other relevant technologies.

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