1342 Mpls Jobs - Page 14

Project description Product development for Data Center routing & switching platforms - Major Enterprise Networking equipment provider? Our team: A team of networking enthusiasts willing to contribute to customer success Technologies used: Networking protocols, Cloud-Native technologies, GitHub, JIRA, traffic generation tools, Windows/Linux servers, network virtualization, network security, network management tools, microservices and Agile methodologies Opportunities: Design and develop the latest Networking features and solutions, collaboration with an international team of professionals, working with the latest networking technologies and concepts, access to trainings. Responsibilities Work closely with functional engineering teams, test teams and customer solution engineering teams to design and develop feature functionality for data center networks, network security and routing technologies. Design & develop data path features for highly scalable networking platforms Collaborate with cross-functional and test teams to ensure the implementation meets end customer requirements for interoperability, performance, scalability, and security Develop detailed functional and design specifications Develop & Automate Unit test plans Address Customer found issues Skills Must have Require a Bachelor/Master's degree in Computer Science/Electronics & Communication/Information Systems 3+ years of hands-on experience in designing and developing features in the Networking domain Good programming skills in C/C++ Good understanding of Layer 2, Layer 3 (BGP, OSPF, IS-IS) and overlay protocols like VxLAN, GRE, MPLS, SPB Good knowledge of switching ASICs (Broadcom XGS/DNX) Good understanding of L2/L3 control plane protocols Good understanding of Linux operating system internals Strong debugging and troubleshooting skills Ability to thrive in fast paced agile development environment Strong verbal and written communication skills Highly motivated and self-driven Nice to have GO Lang programming experience Understanding of virtualization & cloud technologies (Virtual Machines, Containers, Kubernetes) Other Languages English: B2 Upper Intermediate Location-Pune,Bengaluru,Hyderabad,Chennai,Noida

1) Monitor and Manage the Network using Monitoring tool. 2) Raise ticket with provider and track the incidents till the resolution. 3) Timely updation of issues and status to all the required stakeholders. Required Candidate profile 1) Routing & Switching - Mandatory 2) MPLS Technology - Mandatory 3) Network Monitoring & Management tools - Mandatory 4) Software Defined Network (SDN) & SD-WAN - Desirable

Roles & Responsibilities:- 1. OSS/BSS Management Oversee uptime and performance of key OSS/BSS systems: OSS: Fault Management, Performance, Inventory, Provisioning, Activation BSS: Billing, CRM, Mediation, Charging, Order Management. Ensure proper data integration across northbound/southbound interfaces Collaborate with application and service delivery teams for end-to-end deployment. 2. Networking Operations Ensure availability and performance of routers, switches, firewalls, and load balancers Configure and optimize routing protocols (OSPF, BGP, IS-IS, MPLS-TE) Oversee IP address planning, VLAN configurations, multicast, QoS policies Lead escalations for Layer 2/3 issues and ensure minimal service downtime 3. NOC Security Oversight Interface with OEMs and IT security teams to coordinate response to incidents Ensure compliance with firewall rules, access logs, and patch management Conduct periodic audits of firewall and security configurations 4. Incident, Change, and Problem Management Lead resolution of P1/P2 outages including OSS/BSS faults, major routing issues, and cyber incidents Drive root cause analysis (RCA) and implement long-term corrective measures Manage change lifecycle to ensure safe and controlled deployment across live networks 5. Team Leadership Manage and mentor L2 NOC engineers, OSS/BSS admins, network engineers, and security staff Define shift rotations, escalation hierarchies, and on-call support structure Conduct training sessions and cross-domain skill development 6. Reporting, Governance & Compliance Publish dashboards: Network KPIs, OSS/BSS uptime, incident MTTR, threat alerts Participate in audits, RCA presentations, and vendor governance reviews Preferred candidate profile Technical Skills Required: Networking: Strong expertise in Layer 2/3 protocols, IP/MPLS networks and routing/switching OSS/BSS: Experience with OSS and BSS platforms Security: Hands-on with firewalls (Palo Alto, Fortinet, Checkpoint) Tools & Systems: Familiarity with NMS/EMS platforms, SNMP, Remedy/ServiceNow, monitoring tools

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. As a Network Architect you will be responsible for delivering high-level network consulting services, analysing complex network requirements, and recommending tailored solutions for clients. Responsibilities: Engage with clients to understand their business objectives, technical requirements, and network architecture needs. Conduct thorough audits and assessments of existing network infrastructure, identifying areas for improvement and potential risks. Design & implement customized network solutions aligned with client requirements, industry best practices, and technology trends. Develop detailed network design documents, including diagrams, configurations, and migration plans. Oversee the deployment and configuration of network solutions, ensuring successful deployment within defined timelines. Provide technical guidance and troubleshooting expertise to resolve complex network issues. Conduct network performance analysis, monitoring, and capacity planning to optimize network performance and scalability. Stay updated with emerging technologies and industry trends related to modern networks and make recommendations to enhance the network infrastructure. Collaborate with cross-functional teams, including project managers, engineers, and system administrators, to ensure successful project delivery. Mentor and guide junior network engineers and technicians. Requirements: Bachelor’s degree in computer science, Information Technology, or a related field. 12-14 years of experience in network consulting, design, and implementation, preferably in a client-facing role. Strong knowledge in network fundamentals, including OSI & TCP/IP model, subnetting, Layer-2 and Layer-3 technologies, etc Proficient in network protocols and technologies such as TCP/IP, DNS, OSPF, BGP, MPLS, VLANs, VPNs, and firewalls. Hands-on experience with network equipment from leading vendors, such as Cisco, Juniper, Arista, etc. Proficient in security elements such as firewalls, IDS/IPS, etc. Strong expertise in modern network technologies, including but not limited to SD-WAN, virtualization, cloud networking, software-defined networking (SDN), and network automation. Expertise on Ansible for seamless automation of IP network configurations, optimizing the deployment and management of networking infrastructure. Expertise on Terraform to define and provision IP network resources, ensuring consistent and scalable network architectures. Proficient in cloud networking technologies and Secure Access Service Edge (SASE). Familiarity with network monitoring and management tools, such as Wireshark, SolarWinds, ThousandEyes, LiveNX etc. Excellent analytical and problem-solving skills, with the ability to assess complex network requirements and propose effective solutions. Strong communication skills, capable of articulating technical concepts to both technical and non-technical stakeholders. Industry certifications from vendors like Cisco, Juniper, Zscaler, Palo Alto, Fortinet etc. are highly desirable. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

NCE L2 or L2+ (2NLD for Gurgaon) Responsibilities Drive technology design, implementation, execution of IP and Optical Network to accelerate customer outcomes. Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies. Support presales activities and translate business requirements into solution design. Build customer simulations in test labs to resolve/validate issues. Build and deliver customer collateral, documentation, and knowledge transfer. Drive customer technology transitions, influencing solution architectures and services. Align with and support company processes and apply relevant tools to ePiciently complete the role and support Professional Services strategies and goals. Play the role of an individual contributor. Who you are - skills Bachelors or Masters degree or equivalent experience in a technical field, such as Computer Science, Computer Networking, Information Technology, Electronics and Communication / Electrical / Computer Engineering, or a similar field. 8 - 10 years of validated experience in technical consulting, design, deployment, and troubleshooting. Possess technical certifications like CCNA, CCNP, CCIE desired (Routing & Switching / Service Provider). Installing, Configuring and Maintaining Cisco IP and Optical Routers (ASR9912, ASR9910, ASR9903, Cisco 8K) Experience in Networking Protocols and Service Configurations: Detailed knowledge of OSPF, IS-IS, BGP, LISP, VxLAN, IPv6, MPLS LDP, MPLS TE, RSVP, VPWS, VPLS, L3VPN, TE-Tunnel, Segment Routing. Knowledge on Switching Technologies like STP, RSTP, RSVP-TE, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN, VXLAN, EVPN, LISP Provide Planning, Designing, Implementation, Operation and Optimization assistance to the Customers around any of Cisco s IP and optical solutions. Good business judgment, a comfortable, open communication style, and a willingness and ability to work with teams. Ability to quickly establish credibility with the customer as well as work collectively with technical professionals Possess creative problem-solving and excellent troubleshooting/debugging skills. Easily simplifies, communicates, and educates customers about sophisticated data and processes. Possess experience to have delivered 2/3 IP network deployment projects or optical networking projects for any of the large Service Providers.

Location(s): Plot #3, Sector 125, North Campus, Uttar Pradesh, Noida, 201301, IN Line Of Business: Technology Services Group(TSG) Job Category: Engineering & Technology Experience Level: Experienced Hire Posting Title UCC Technical Support Analyst City Global Regular/Temporary Regular Line of Business Technical Service Group About the role: We are seeking a highly motivated and skilled Unified Communications & Collaboration (UCC) Support Engineer to join our dynamic team. In this fast-paced environment, you will be instrumental in providing exceptional technical support for our meeting rooms and production-style events, ensuring seamless communication and collaboration experiences for our internal teams, executive leadership, and external partners. You will be responsible for the setup, maintenance, and troubleshooting of a range of cutting-edge UCC technologies, playing a vital role in the success of critical business events. This role requires a proactive individual with strong technical acumen, excellent customer service skills, and the ability to thrive under pressure. Functional Responsibilities for this position include: To provide onsite Audio-Visual meeting room support services, including system operation, troubleshooting, and maintenance of electronic communication systems such as video conferencing, meeting room support, event support, and control systems. Diagnose faults accurately and operate all aspects of audio visual, video conference, display, and presentation technologies safely and correctly. Ensure efficient and effective operation of meeting room AV systems to minimize downtime and maximize performance. To ensure a prompt, courteous, and appropriate response to all customer requests for assistance, support, urgent needs, and room administration, the role involves adhering to defined service level agreements while collaborating closely with other front-of-house services. Maintain the general tidiness, cable management, safety, and order of the service area and meeting rooms, ensuring the highest room standards at all times. Diagnose and remedy faults and problems with AV, VC, and TP systems accurately and swiftly. Engage in heavy customer interaction, frequently working with supervisors and/or functional peer group managers on matters involving different functional areas, other company divisions or units, or customers and the company. Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Facilitating problem-solving and collaboration, meeting with internal partners, and gathering feedback. Accurately connecting and configuring all AV components to ensure seamless operation, including power, video, audio, and network connections. Accurately following ITIL process and procedure guidelines for managing workload Role Requirements include: The (UCC) Support Engineer role is highly responsive and requires a proactive individual with strong technical and customer service skills. In addition to the core responsibilities, the role also involves the following: Equipment Moves and Physical Setups for Events: The role also has physical demands where the team handles transporting, setting up, and dismantling AV hardware such as (but not limited to) projectors, screens, speakers, microphones, lighting rigs, and associated cabling. This often involves lifting and moving heavy items like large displays and sound systems. Responsibilities include ensuring all systems function properly, minimizing downtime through troubleshooting, and adapting to various situations to deliver event solutions independently or under direction. Pre Event: Thoroughly testing all AV systems prior to events to identify and resolve any technical issues, ensuring all equipment is fully functional and optimized for performance. Event Support: The team will assist in the planning, coordination, and execution of various events, ensuring seamless operations and exceptional attendee experiences. Providing immediate technical support during events, proactively identifying and rectifying any AV malfunctions or user issues. The role requires excellent communication skills, attention to detail, and the ability to work under pressure. This includes providing exceptional VIP support to executive leaders, coordinating events, and ensuring we have resources to enhance their overall experience. Collaboration and Customer Interaction: Work closely with the UCC towers of Operations and Engineering, following agreed processes and engaging in a collaborative approach. Provide excellent customer service managing incidents, service requests, customer interactions and troubleshooting of a range of cutting-edge UCC technologies. The key competencies for this position include: Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Collaborate with Information Security to implement security architectures that protect data beyond company network boundaries. Demonstrate initiative and accountability in resolving day-to-day challenges and consistently improving the production environment. Prioritize tasks efficiently, perform well under pressure, and demonstrate strong organizational skills in managing and resolving escalated incidents. Identify, test, reproduce, report, and collaborate with engineers to resolve bugs and verify fixes. Implement and configure back-end technology for conference rooms and A/V setups. Understand workflows for client-side provisioning processes such as network, firewall, and Active Directory requests. Qualifications/Skills: (Required minimum education and work experience for this position): An associate degree or equivalent experience in a relevant field, with 2-4 years of experience in Audio Visual Support or a related discipline. Knowledge of SIP, VoIP, MPLS, AVoIP, and related network protocols. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Ability to work both independently and collaboratively within a team in a fast-paced environment with demanding timelines. Proficiency in audio visual technologies, including but not limited to Cisco, Polycom, Neat, Crestron, and Extron. Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration. Hands-on experience with AV hardware, including video conferencing systems (e.g., Neat Bars, Poly), camera systems, displays, and audio equipment. Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting. Understanding of professional audio systems, ideally with some exposure to Biamp or similar audio processing platforms. Experience supporting live production events, including managing audio, video, and camera systems. Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues. Desirable Skills: Familiarity with remote management and monitoring tools for UCC systems. Basic understanding of video switching and routing concepts. Any relevant certifications in AV or UCC technologies (e.g., Crestron, Biamp, Microsoft). Experience with ServiceNow is advantageous. Possess experience with Communication Hub and/or SaaS environments. General knowledge of DNS, Active Directory, SCIM provisioning, authentication protocols, and SAML response with network troubleshooting related to UCC devices. Understanding of SSO (OKTA) and VPN split tunneling. Work hours: The position requires 40 hours of work per week, from Monday to Friday. Onsite support hours are from 08:00 to 18:00. Occasionally, a late shift may be necessary, and flexibility to work additional hours outside of the standard work schedule to support events or critical issues, including weekends, which are required to meet business needs. There may also be occasional travel requirements. Perform all other duties and responsibilities as required by the immediate manager/supervisor. Department/Team With 400 employees and 800 contractors worldwide, Moodys TSG is the largest department of Moodys Shared Services. It provides end-to-end technology solutions for Moodys Investors Service and Moodys Shared Services, as well as infrastructure for Moodys Analytics. The development and ongoing support of key ratings and enterprise systems ensure the companys premier standing among credit rating agencies and enable its evolution among regulatory and business demands. TSG continuously seeks talented individuals to drive the execution of its technology roadmap, which offers exciting career opportunities in program management, business analysis, enterprise architecture, software development, quality assurance, IT risk management, vendor management, technology operations, and service management. Working at Moodys Our views matter. So will yours. Further information about "working at Moodys" is available at our Careers Page at www.moodys.com EEO Policy Moody s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law. Securities Trading Policy (STP) MIS and MSS Candidates are asked to disclose securities holdings pursuant to Moody s Policy for Securities Trading. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

. Title: Software Engineer 4 (Solution Testing) Role: Solution Test Engineer - Core & Edge Experience : 7+yrs The Senior Test Engineer-Solution Consultant is a highly technical role, providing post-sales support of Juniper s Networking Products, focusing on customer specific tests for release certifications. This role requires to develop and maintain an expertise on the products deployed within the Specific Customer Networks. The Candidate should be well versed with networking fundamentals, Core & Edge Service Provider/cloud use cases, and test automation. Must have Skills/Experience/Background: Internet Protocols: TCP/UDP/IPv4/IPv6 Domain Knowledge: Service Provider, Cloud, Core and Edge Technologies Networking Protocols: MPLS, BGP, OSPF/ISIS, RSVP, RSVP-TE, L3VPN, L2VPN, LDP, VLAN, QoS, ARP, Firewall Filter, etc. Test Knowledge: Prepare Test Plans, Test Execution, Define Network Topologies, Understand Complex Customer Networks, Good Automation Skills Should be able to adjust and work in fast pace Customer project environment. Familiar and Hands-On with testing tools (Ixia, Spirent, etc.) Junos/Evo Experience Desired Skills/ Experience/ Background: Working with Field/Sales Engineers and Customers to Analyze Customer Deployment Architectures, Network Topologies and Test Plans. Extracting Customer Use Cases from requirements and test plans. Working with Development Functional and System Test Teams to analyze test coverage and gaps. Building System Test Labs for functionality, performance and scale. Device Level configuration for routers and switches. Debugging experience on microservices environment. Writing System Test Plans and Creating Automation Scripts. Performing RCA Analysis to identify Use Case Coverage gaps. Test Automation Frameworks, tools and scripting languages (Perl, Python,Robot framework) Preferably have previous experience with JUNOS Clear communication on test results and gaps Experience in test labs for networking infrastructure. Networking Certifications are a plus. Written and verbal communication skills. Collaborative team player, relationship building skills. BS degree or equivalent experience. Key Responsibilities include but are not limited to: Lead testing efforts which could include scale testing, migration testing, certification testing and end to end solution testing. Work with Field/Sales Engineers and Customers to Analyze Customer Deployment Architectures, Network Topologies and Test Plans. Extract Customer Use Cases from requirements and test plans. Work with Development Functional and System Test Teams to analyze test coverage and gaps. Participate in design and information gathering workshops with the Customer to understand the Customer s existing network design and technical requirements of new network designs. Design test plans based on customer solution requirements. Execute test cases and create automation scripts. Produce a written summary report of the status of Design projects, equipment and network problems on a regular basis to the Customer. Identify, troubleshoot and document issues and work with appropriate Juniper engineering resources to close problems to customer s satisfaction. Assist Creating Test Automation Frameworks, identifying tools and scripting languages. Hold technical meetings with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried. Communicate effectively with customer, account team and other internal stakeholders on overall testing and project status.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L3) is responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. This role is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices. This role applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Roles and Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail Assists in analyzing, assigning, and escalating support calls Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary Provides onsite technical support to clients and provide field engineering services to clients Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT Proactively identifies opportunities for work optimization including opportunities for automation of work May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines May work on implementing and delivering Disaster Recovery functions and tests Knowledge, Skills and Attributes: Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey Additional skills proficiency such as: Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) CCNP or equivalent certification Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role) Required Experience: Seasoned years of work experience Seasoned experience required in Engineering function within a medium to large ICT organisation Seasoned experience of Managed Services Excellent working knowledge of ITIL processes Excellent experience working with vendors and/or 3rd parties Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: Remote Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Technical Services Implementation Engineer (L3) is a seasoned engineering role, responsible for providing technical support to clients. This includes remotely supporting clients within service level agreements (SLAs); to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. This role is involved in more complex environments for installation, configuration and fault management. What You'll Be Doing Experience of 8-12 years in networking domain with basic and Advanced routing/switching skills in the field role. Should be able to Implement Routing&Switching, SD-WAN, SP, Datacenter related projects. Create network documentation LLD and AS-BUILD, SOPs for the deployments. Performing analysis of network needs and contributes to design (Low Level Design), integration, and installation of Network hardware and software. Routing and Switching: FHRP, Spanning-tree, Stacking, VSS, VPC. BGP, OSPF, EIGRP,Static Routing, PBR, VRF, MPLS, DMVPN, GRE Tunnels, Route Redistribution, Summarization, Route filtering, PAT ,NAT, Netflow. Should be having excellent knowledge on L3 routing, VRF & Switching for troubleshooting, implementation and optimizing network deployment. Datacentre : Nexus(VDC, VPCs, FEXs, VxLan). ACI ( Spine and Leaf , APICs, Tenants, VRFs, BDs, EPGs, L2 Outs, L3 Outs, L4-7 services) SDWAN : Configuration and deployment of SD-WAN controllers Good understanding of SD-Wan components like , vSmart Controller,vManage NMS,vBond Orchestrator,vEdge Routers Implementation of controllers data policies & operations job in field Implementation of DIA , Dynamic tunnels. Qos deployment Able to handle SD-wan operations. Cisco Catalyst Switches, Nexus Switches, ISR, ASR Routers. Cisco SD-WAN(Viptela), Silverpeak(Aruba), Meraki. Requirements: 8-12 year’s work experience. Ready to work in Field role Location: Delhi/NCR BE/B.Tech degree, MCA or equivalent preferred Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

• Management and configuration of Checkpoint firewall& IPS Technology Checkpoint / Switching / Routing. • Expert to handle the day-to-day checkpoint firewall & IPS operational issues. • Initial firewall/IPS testing of parameters, operation, support Required Candidate profile 1) Candidate should have strong 2 + years of overall experience as a Network/Security Engineer. 2) Experience in firewall& IPS Technology / Switching / Routing. 3) CCSA Certification mandatory.

Date 10 Jun 2025 Location: Bangalore, KA, IN Company Alstom Req ID:487687 We create smart innovations to meet the mobility challenges oftoday and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric busesand driverless trains, as well asinfrastructure, signalling and digital mobility solutions. Joining us meansjoininga truly global community ofmore than 75000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact. JOB PURPOSE Reporting to IS & T Network Operations manager the Network Analyst(WAN Engineer) will assist the Network operations team for end to end management of all CPA WAN links underSDWAN platform . The Network WAN Engineerwill be responsible to work along with the team to come up with operationalenhancements at the right time to accelerate the Network Operations team inproviding excellent service to Business. 1. Should have work experience in dealing with day to day Telco / ISP service Provider for Circuit Issues for an Enterprise network. 2. Work hand in hand with Alstoms MSP in identifying circuit related issues. 2. Day to DayNOCOperations. 3. Manage Outages in the Network and push Providers to fix circuit related issues within SLAs 4. Handle Escalations on time to ensure with Minimal Turnaround time. 5. Maintain the Uptime of the network at 100%. 7. Should Monitor the Network and help in planning maintenance activities ( via changes ) timely as notified by different Telco vendors . 8. Should work on building redundancy and elimination of Point of Failures. 9. Should work on Bandwidth Management and Traffic Load Balancing Mechanism whenever applicable. 10.Provide backend support to cross functional teams for new provisioning and Fault Repair. 11.24 * 7 Rotational shifts 12. Should be Responsible for Inventory Management. 14. Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis. 15. Should analyze fault trends and plan preventive actions. 16. Should be Responsible for publishing of daily, weekly, monthly reports and statistics reports. MAIN CHALLENGES OF THE ROLE In this context the management of the end to end processes will rely on a multi-supplier ecosystem to coordinate with. The Operations team will have a critical roleto ensure business continuity for around 60,000 employees PROFILE Technical 1. Should have Good Knowledge of Routing & Telco related troubleshooting & debugging 2. Hands-on experience of BGP, MPLS, MPLS L2VPN, MPLS L3VPN, ISIS, OSPF, VLAN, DHCP, PPPoE, WAN, NAT , SDWAN etc 3. Should have worked in Layer-2 and Layer-3 Switches, Edge Routers; preferably on Cisco and Velocloud VCEs. 4. Should have worked on NMS Tools and have understanding of SNMP Protocol. 5. Should have Good understanding of Fiber Technology. 9. Must have donepreferably a Bachelors Degree or Diploma in Computer applications. 10. CCNACertification is Preferred. Communication, leadership, interpersonal and teaming skills Strong oral and written communication skills Strong listening, feedback, negotiation and conflict resolution skills Ability to build trust and work collaboratively Effectively communicate at the business stakeholder, process and technical levels High level of initiative, self-motivation, resourcefulness, collaboration and patience Builds strong networks within and across functions / geography instill a level of confidence in team members and key stakeholders Displays consideration and respect for others Facilitates effective team interaction Acknowledges and appreciates each team member's contributions Manages stakeholder expectations effectively Work management, organization and planning Focuses on the most critical issues that have the highest impact on the organization and business needs Works effectively with ambiguity / fluctuating priorities and constraints Able to manage multiple initiatives with short and long term priorities Able and willing to be hands on and get involved in detail if necessary Customer and Business focus Strong orientation towards internal customers Ability to successfully implement change through relationships built on a local, regional and global level Values and Ethics Self-motivated, self-guided and results-oriented Ability to maintain a high level of confidentiality Treats all others with respect; generates trust and performs role with highest level of integrity Seeks to exceed expectations and acts on feedback An agile, inclusive and responsiblecultureis the foundation of ourcompanywhere diverse people are offered excellent opportunities to grow, learn and advanceintheir careers.We are committed toencouragingour employeesto reach their full potential,while valuing and respecting them as individuals. Job Type:Experienced

Date 22 May 2025 Location: Bangalore, KA, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time **Network Security Technical Expert** in **[Location]** were looking for Your future role Take on a new challenge and apply your **network security and design** expertise in a cutting-edge field. Youll work alongside **dedicated and innovative** teammates. You'll play a critical role in shaping our network ecosystem, ensuring its security, scalability, and efficiency to meet the demands of a global organization. Day-to-day, youll work closely with teams across the business (e.g., IT system administrators, security analysts, application developers, and business stakeholders), lead incident responses for security breaches, and develop comprehensive network architecture plans, among other responsibilities. Youll specifically take care of designing secure network architectures and implementing robust security solutions, but also ensure compliance with industry regulations and optimize network performance. Well look to you for: Developing and implementing network architecture plans for LANs, WANs, SDWAN, and Zero Trust Access (ZTNA). Designing and deploying security solutions such as firewalls, intrusion detection systems, and data loss prevention tools. Defining and enforcing security policies, including data encryption and user authentication protocols. Monitoring network performance and optimizing for stability and availability. Leading incident response efforts and mitigating network security breaches. Collaborating with cross-functional teams to align network solutions with business needs. Driving continuous improvement in network operations and ensuring adherence to compliance standards. All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Bachelors or Masters degree in Engineering, Technology, or a related field. Expertise in network protocols (TCP/IP, routing protocols, MPLS). Deep understanding of network security concepts (firewalls, VPNs, intrusion detection/prevention systems). Familiarity with network automation tools and scripting languages (e.g., Python, Ansible). Knowledge of cloud network security architectures (AWS, Azure, GCP). A professional certification such as CCNA/CCNP/CCIE (or equivalent). Strong troubleshooting and analytical skills, with the ability to work independently on critical technical aspects of LAN/WAN technology. Experience in disaster recovery planning, resilience, and high-availability solutions. Proven ability to communicate technical concepts effectively to both technical and non-technical stakeholders. Strong interpersonal and leadership skills, with a collaborative mindset. Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges, and a long-term career free from monotonous daily routines. Work with cutting-edge security standards for network architecture and design. Collaborate with cross-functional teams and supportive colleagues. Contribute to innovative projects that make a tangible impact. Utilise our flexible and collaborative working environment. Steer your career in whatever direction you choose across functions and countries. Benefit from our investment in your development, through award-winning learning programs. Progress towards leadership roles or specialized technical paths. Benefit from a fair and dynamic reward package that recognizes your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension). You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone. Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

TCS is Hiring for Transport Engineer Location- Pan India Experience- 4+Years Job Description- Delivery Specialist (Transport) TelecomDomain: Good understanding of SDH, ADM,OTN,TCP/IP, DCN, IP-RAN, Mobile Backhaul, Fronthaul, IP, IP/MPLS etc. Good to have: Exposure to Routing protocols (RIPv1, RIPv2, IGRP,EIGRP, OSPF), IP/MPLS, Good Understanding of Cloud and Automation. Goodhands on experience on Transmission/Optical equipment's of Major OEM/Vendors such as Ericsson, Nokia,Huawei,Alcaltel,CISCO,NEC,Nortel - Preside(UNIX based), Tellabs 8000 Manager, VNMS, Alcatel SAM NMS. Good hands on experience on NMS,EMSprovisioning, Fault Management,Troubleshooting, Work Order management of Major OEM/Vendors such as Ericsson, Nokia, Huawei, Alcatel ,CISCO,NEC. Goodto have: Well-versed with Project Management methodology such as Agile, Scrum or SAFE Methodology. Ability to work with cross functional teams under tight deadlines and providing resolution of Trouble Tickets/Work orders with complete RCA.. Ability to coordinate with the field team forinstallation,SiteIntegration, Traffic shifting& visibility etc. done in NMS. Handover Takeover(HOTO) completed after Quality check is performed by doing Acceptance Test(AT) at site. Regulatory compliance Application. Open to working in Shifts (Morning, Nights). Check Bandwidth requirement per site with respect to Spectrum and technology associated with it(2G/3G/4G/5G). Responsible for maintaining integrity of all engineering records Maintaining design standards and guidelines for Transport systems in compliance with all government and safety requirements Preparation of Engineering planning/design specifications (HLD/LLD) for changes to the IPRAN/UAT Network. Generating RE work orders for third party towers and rooftops. Working knowledge of Industry Canada policies and relevant Standard Radio System Plans (SRSPs). Managed contractors, biddings, quotes ,project assignment and purchase orders approval, defining scope of work and design criteria. Lead the GRollout Transmission design and capacity upgrade projects from initiation phase, planning phase, design phase and supported implementation to make sure the project is completed according to plan and within budget. Predict the challenges that will face the project during implementation and make sure engineers and contractors are aware of them. Insured that design is optimized. If Interested kindly share your cv to aarti.tadkase@tcs.com Regards, Aarti Show more Show less

1) Handling escalation calls from L1 and L2 resources and assist in resolution. 2) Manage day to day Network Operations, report and review incidents. 3) Configuration, Monitoring & Troubleshooting of Networking & Security devices (Switches, Routers, Firewalls, Load Balancers, etc., using products of leading OEMs like CISCO, Juniper etc.) 4) Design complex networks, provide solutions and maintain versions of documentation. 5) Desinged, implimented and Managed SD-WAN solution. 6) Manage & maintain medium to large scale MPLS WAN network 7) Experience in configuring BGP, EIGRP & OSPF with strong knowledge in TCP/ IP and OSI models and understanding of IP SLA, reporting, etc. 8) Timely resolution of calls / incidents related to all network issues within defined timelines. 9) Troubleshooting on various layers (LAN & WAN i.e. Access, Distribution, Core). 10) Securing network systems by establishing and enforcing policies, defining and monitoring access. 11) Vendor Management and Asset & Inventory Management. 12) Regular Patching of all provisioned Network & Security devices 13) Prepare HLD & LLD, generate configuration template for Network changes, and hardening of Network devices. 14) Network equipment testing and maintaining audits. 15) Creation and Maintenance of blue-print document for NOC & SOC covering the processes and procedures. 16) Handling NOC Shift Operations across 24x7 17) Provide 24x7 Data Centre Network and its relevant operational support.

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Title: Senior Manager, Data Science - Contact Centre as a Service (CCaaS) Position: Senior Manager (CCaaS) Industry: Digital Contact Solutions (DCS), Telecommunications-Media-Technology (TMT), Health Industries (Payers, Providers, Life Sciences), BFS&I, RTH. Domain: Data Science - Contact Centre as a Service (CCaaS) About Acceleration Center Bangalore At PwC, we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purpose—for our clients, our communities and for the world at large. It is no surprise therefore that 429 of 500 Fortune global companies engage with PwC. Acceleration Centers (ACs) are PwC’s diverse, global talent hubs focused on enabling growth for the organization and value creation for our clients.The PwC Advisory Acceleration Center in Bangalore is part of our Advisory business in the US. The team is focused on developing a broader portfolio with solutions for Risk Consulting, Management Consulting, Technology Consulting, Strategy Consulting, Forensics and vertical specific solutions. PwC's high-performance culture is based on passion for excellence with a focus on diversity and inclusion. You will collaborate with and receive support from a network of people to achieve your goals. We will also provide you with global leadership development frameworks and the latest in digital technologies to learn and excel in your career. At the core of our firm's philosophy is a simple construct: We care for our people. Globally PwC is ranked the 3rd most attractive employer according to Universum. Our commitment to Responsible Business Leadership, Diversity & Inclusion, work-life flexibility, career coaching and learning & development makes our firm one of the best places to work, learn and excel We are looking for CCaaS Development Manager with a strong Contact Centre Application Development & solution design background (and overall professional experience of 10+ years) to work in our Cloud & Digital practice in Mumbai, Bangalore. The Manager will work as an integral part of business analytics & transformation teams in India alongside clients and consultants in the U.S., being integral to high-end CCaaS consulting engagements, presales and development expertise. Education: Advanced Degree in a quantitative discipline such as Computer Science, Engineering, Econometrics, Statistics or Information Sciences such as business analytics or informatics Required Skills: Successful candidates will have demonstrated the following skills and characteristics: Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms Instance creation & setup Configuration Application Development CCaaS integration with CRM , ITSM & other host application SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Roles And Responsibilities Stakeholder management Architectural design (CCaaS) CCaaS Application Development (Build & Deploy) Build CCaaS & Conversational AI demonstrations & Proof of Concepts to customers/prospects Develop and execute on project & analysis plans under the guidance of project manager Ability to write and deploy production ready code CI CD – Git Repo, Git labs, AWS Pipeline , Azure Devops (any of these) Validate analysis outcomes, recommendations with all stakeholders including the client team Governance & Steerco Collaborate with internal cross functional teams & leadership during sales , preslaes & delivery engagements Build storylines and make presentations to the client team and/or PwC project leadership team Contribute to the knowledge and firm building activities CCaaS Domain Expertise Understanding of the Contact Centre as a Service domain Proficiency with CCaaS platforms (Genesys Cloud, Amazon Connect, Cisco Webex CC, Cisco UCCE,PCCE, NICE CXOne, Calibrio, Verint, Genesys Engage) Stay up to date with industry trends, best practices, and emerging technologies related to CCaaS and conversational AI. Design & develop Omni-Channel customer experience solutions (Conversational IVR, Chat Bots, Messaging Bots(WhatsApp, Fb, X) , Voice Bots, Email, Chat & SMS Proficient with CCaaS platform features, license types Instance creation & setup of CCaaS platforms in PwC local lab environments, for production setup for customers Proficient in establishing and managing (CCaaS) communications via (VoIP) with SIP trunking Proficient in automating CCaaS deployments through telephony Continuous Integration/Continuous Deployment (CI/CD) practices and outreach strategies Knowledge to integrate telephony and computer systems in contact centers, leveraging Computer Telephony Integration Extensive knowledge of ACD (Automatic Call Distribution) systems Experience in IVR systems with automated menus and performing self-service actions Experience in call recording and quality monitoring Experience in Workforce Management (WFM) systems for optimizing contact center operations through call volume forecasting, agent scheduling, and schedule adherence monitoring(Genesys WFO, Verint WFO & Calabrio WFO) Proficiency in speech analytics, including sentiment analysis, keyword spotting, and voice biometrics Proficient in real-time analytics to track metrics, and make data-driven decisions on agent allocation, call routing, and service level management Expertise to integrate contact center system with CRM platforms Proficiency in API integrations between CCaaS platform with external systems Expertise in security and compliance standards for handling customer data handling Expertise in multi-channel communications to integrate voice, chat, email, and social media within the CCaaS environment Application integration between CCaaS platforms & Conversational AI platforms (Chat Bot, Messaging Bots & Voice Bots) for GET/POST of data Capability to design end to end CCaaS solution aspects including SIP , Network, CCaaS Application Development Local Telco approved, regulatory / compliant solution design (to deliver CCaaS solution to customers) Global SIP coverage across geos (TFN, ITFN, DID,UIFN) Understanding of networking terminologies in CCaaS (underlay,overlay design) MPLS,SDWAN/Internet Router (CPE) models, configurations BYOC , SBC/Media Gateways setup & configurations (Audiocodes, Ribbon, SONUS) What We Offer At PwC, we care for the mental & physical wellbeing of our people and respect the flexibility that is needed in these difficult times. Keeping these factors in mind, we have introduced policies around Work-from-Home. Anywhere and flexible working hours. Mid-year appraisal cycle to reward performance on time Opportunities to solve problems which matter to our clients and have a strong, long-lasting impacts Continuous learning and upskilling opportunities nurturing you to become a better leader and consultant of tomorrow. We provide you access to Massive Online Open Courses (MOOC) at no cost. A world class leadership to guide you on gaining expertise across various functions and a top notch diverse peer group to support you throughout the journey Interaction with the senior client leadership and a chance to meet them in person by visiting client locations (as needed) and/or permanent relocation Show more Show less

Key Responsibilities: Lead the planning, design, implementation, and management of enterprise-level networks and security systems across multiple OEM platforms. Configure and troubleshoot core switching, routing, MPLS , and firewall solutions . Provide expert-level support for complex incidents involving multi-vendor devices Design and implement network security technologies including Firewall, IPS, Antibot, and threat prevention tools. Evaluate network architecture and recommend improvements to optimize performance and security. Manage and deliver multiple IT projects independently and within tight deadlines. Assess issues, identify root causes, and provide effective solutions. Collaborate across teams to support local, regional, and global network needs. Technical Expertise Required: Minimum 7 years of hands-on experience in: Network configuration, implementation, and support Cisco technologies, including core routing/switching, MPLS Firewall and security systems Strong experience with: Network and Security Architecture & Engineering Managing complex network incidents across different vendors Configuration of Firewall, IPS, and Antibot systems Expert-level understanding of network security protocols and best practices Preferred Experience : Experience with Application Centric Infrastructure (ACI) and data center deployments Strong understanding of Software Defined Networking (SDN) Familiarity with advanced protocols such as: BGP, OSPF MP-BGP EVPN, VXLAN, vPC Certifications (Mandatory) : CCIE / JNCIE or equivalent expert-level certification from leading OEMs (Cisco, Juniper, etc.) Educational Qualification: Bachelors degree in any discipline (Engineering preferred) Key Competencies: Strong analytical and problem-solving abilities Demonstrated leadership and management skills Excellent communication and stakeholder collaboration

Key Skills - Expertise in LAN, WAN, MPLS, VPLS, LDP, GRE, BGP, OSPF, and ISIS within a VRF context for L2/L3VPN services , Traffic Engineering, and RSVP. Comprehensive knowledge of multicast concepts. SD-WAN, Switching, routing, Segma routing, Traffic engineering, EVPN, Automation, Python & Ansible, Cisco & CCNP. Desired - CCIE certified, API, CI/CD pipeline, ACI, Multicast, trading & PIM, Position - Principal Network Engineer - WAN SME Work Location and Time - Bangalore (Hybrid) and need to be flexible with timings Experience Range - 6+ years relevant (SME Level) Position Summary As a highly skilled principal network engineer, you will be responsible for the ongoing support and reliability of all components within the organization's ecosystem, encompassing platforms, networks, applications, and services. In this role, you will provide escalation support for important network services, ensuring the operational stability and performance of the organization's global network. You will also find opportunities and improvements, then define requirements for software automation to enhance the features, functions and reliability of the network, underpinning organization's digital platforms. Role Responsibilities We will play a pivotal role in designing, building, and maintaining systems, software, and applications across various domains, ensuring the highest quality outcomes. We will independently make technical design and amendment decisions, effectively leading the workload. By analyzing data and understanding business requirements, we will translate them into technical specifications, ensuring alignment with infrastructure and network capacity needs. We will develop dashboards to provide near real-time network status. Collaborating closely with network operations and service teams, we will provide in-depth technical support and guidance for all multicast- and WAN-related issues and implementations. This role requires a proactive problem solver with a deep understanding of multicast protocols, WAN infrastructure, and a passion for delivering exceptional service. When necessary, we will lead upgrades, coordinating efforts with internal teams and third parties. Building accurate documentation and monitoring system performance are essential to support business activities and continuous improvement. We will support the deployment of engineering patterns and contribute to creating solutions by coordinating design requirements to be automated, tested and released Requirements Proven experience in network products and services, with specific focus on Cisco WAN technologies, including ASR and Nexus9K. Expertise in LAN, WAN, MPLS, VPLS, LDP, GRE, BGP, OSPF, and ISIS within a VRF context for L2/L3VPN services, Traffic Engineering, and RSVP. Comprehensive knowledge of multicast concepts, including PIM-SM, PIM-SSM, IGMP, MVPN, and MLDP. Proficiency in product-aligned, service-focused work, with a solid grasp of network automation, SRE, and DevOps or equivalent experience. Working with Agile methodologies (Scrum, Kanban) and project management tools like JIRA. Excellent skills in network packet analysis and packet capture tools for troubleshooting. Familiarity with load balancing technologies, TCP/IP, and multicast in internet environments. Understanding of low-latency technologies commonly used in the financial sector. Experience in Data Centre Networking, including Software-Defined Networking (SDN), Cisco ACI, VXLAN, and related technologies. Proficiency in Service Management processes, preferably with ITIL knowledge. Excellent spoken and written English skills, enabling meaningful collaboration. Preferred Skills and Experience A bachelors degree or equivalent experience in a technology-related field is essential. CCIE certification, is highly desirable (including actively pursuing accreditations). Significant experience in technology-focused positions is crucial. Extensive knowledge of routing and switching protocols. Substantial experience (5+ Years) as a WAN Network Engineer. Exposure to Network Service Providers or the Financial Services Sector.

Key Skills - Expertise in LAN, WAN, MPLS, VPLS, LDP, GRE, BGP, OSPF, and ISIS within a VRF context for L2/L3VPN services , Traffic Engineering, and RSVP. Comprehensive knowledge of multicast concepts. SD-WAN, Switching, routing, Segma routing, Traffic engineering, EVPN, Automation, Python & Ansible, Cisco & CCNP. Desired - CCIE certified, API, CI/CD pipeline, ACI, Multicast, trading & PIM, Position - Principal Network Engineer - WAN SME Work Location and Time - Bangalore (Hybrid) and need to be flexible with timings Experience Range - 6+ years relevant (SME Level) Position Summary As a highly skilled principal network engineer, you will be responsible for the ongoing support and reliability of all components within the organization's ecosystem, encompassing platforms, networks, applications, and services. In this role, you will provide escalation support for important network services, ensuring the operational stability and performance of the organization's global network. You will also find opportunities and improvements, then define requirements for software automation to enhance the features, functions and reliability of the network, underpinning organization's digital platforms. Role Responsibilities We will play a pivotal role in designing, building, and maintaining systems, software, and applications across various domains, ensuring the highest quality outcomes. We will independently make technical design and amendment decisions, effectively leading the workload. By analyzing data and understanding business requirements, we will translate them into technical specifications, ensuring alignment with infrastructure and network capacity needs. We will develop dashboards to provide near real-time network status. Collaborating closely with network operations and service teams, we will provide in-depth technical support and guidance for all multicast- and WAN-related issues and implementations. This role requires a proactive problem solver with a deep understanding of multicast protocols, WAN infrastructure, and a passion for delivering exceptional service. When necessary, we will lead upgrades, coordinating efforts with internal teams and third parties. Building accurate documentation and monitoring system performance are essential to support business activities and continuous improvement. We will support the deployment of engineering patterns and contribute to creating solutions by coordinating design requirements to be automated, tested and released Requirements Proven experience in network products and services, with specific focus on Cisco WAN technologies, including ASR and Nexus9K. Expertise in LAN, WAN, MPLS, VPLS, LDP, GRE, BGP, OSPF, and ISIS within a VRF context for L2/L3VPN services, Traffic Engineering, and RSVP. Comprehensive knowledge of multicast concepts, including PIM-SM, PIM-SSM, IGMP, MVPN, and MLDP. Proficiency in product-aligned, service-focused work, with a solid grasp of network automation, SRE, and DevOps or equivalent experience. Working with Agile methodologies (Scrum, Kanban) and project management tools like JIRA. Excellent skills in network packet analysis and packet capture tools for troubleshooting. Familiarity with load balancing technologies, TCP/IP, and multicast in internet environments. Understanding of low-latency technologies commonly used in the financial sector. Experience in Data Centre Networking, including Software-Defined Networking (SDN), Cisco ACI, VXLAN, and related technologies. Proficiency in Service Management processes, preferably with ITIL knowledge. Excellent spoken and written English skills, enabling meaningful collaboration. Preferred Skills and Experience A bachelors degree or equivalent experience in a technology-related field is essential. CCIE certification, is highly desirable (including actively pursuing accreditations). Significant experience in technology-focused positions is crucial. Extensive knowledge of routing and switching protocols. Substantial experience (5+ Years) as a WAN Network Engineer. Exposure to Network Service Providers or the Financial Services Sector.

CCNP/CCIE Certified Professional The Network Engineer will be responsible for maintaining and administering computer networks, hardware, software, and other related systems, performing disaster recovery operations, protecting data, software, and hardware from attacks, and replacing faulty network hardware components when necessary. The engineer will be working closely with users of our network to identify potential issues and resolve existing problems. To be a successful candidate, you will need to have an advanced understanding of network infrastructure and network hardware. You will also need to be able to implement, administer, and troubleshoot network devices, including wireless, routers, switches, and firewalls. A deep knowledge of application transport and network infrastructure protocols is highly desired. VXI Global Solutions is a leading provider of business process and information technology outsource offering comprehensive services to its clients. VXI specializes in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. QUALIFICATIONS • At least 5 years of hands-on experience supporting large enterprise Cisco networks design and administration • Experience should include Cisco 3xxx/4xxx/ASR/ISR routers, Nexus 7K, 45xx/38xx/93xx switches, ASA firewalls, Cisco ISE, and WLC (Wireless LAN Controller). • Experience should include Palo Alto firewalls, GlobalProtect, IDS/IPS • Experience should include network monitoring tools such as SolarWinds and Wireshark. • Degree or certifications in related field a plus (CCNA, CCNP, etc.). • Strong understanding of network concepts and routing protocols (EIGRP, BGP, OSPF), MPLS, VPLS, VoIP, QoS/CoS, S2S VPN, and security/compliance. ESSENTIAL JOB FUNCTIONS • Excellent written and communication skills for a technical and non-technical audience. • Work with global engineering and desktop teams to support the enterprise. • Utilize ticketing systems to complete work and follow proper change management procedures. • Design, implement, manage, secure, and documentation of multi-site Cisco networks. • Determine and recommend hardware and software requirements to support the enterprise. • Troubleshoot hardware and software issues associated with LAN/WAN networks and servers. • Effective use of monitoring applications and equipment, from Cisco to power management and backup systems. • Participation, including assuming the role of overall IT point of contact with clients on calls and meetings. • Act as escalation point with occasional 24/7 on-call support for major outages and client support Show more Show less

Position Requirements § Bachelor’s degree in technology or any other bachelor’s degree § ~10 years of Enterprise / Telecom Network infrastructure relevant experience. § Detailed, oriented with excellent communication skills (written & oral) particularly the ability to communicate with staff who aren't technically trained. § Presentation skills, quick learner, self-initiated, team player, open to work in shifts to support and monitor the Global Network Infrastructure. § Excellent interpersonal skills needed to work with various levels of technical staff members. § Strong analytical and problem-solving skills with demonstrated ability to execute against deadlines. § Work with internal customers in managing requests/changes/incidents for your areas of work. § Work with global teams to provide support and complete IT projects. § Manage and prioritize multiple tasks. Ability to manage timelines and meet tight deadlines. § Self-motivated, constructive and positive attitude. § Possess good understanding of infrastructure management processes; knowledge on ITIL framework. Skills: § Knowledge on network troubleshooting for Large Data Centers, Large WAN/Network environment. § Good knowledge and experience on Routing, Switching, Wireless, load balancers, WAN optimizers, DNS, DHCP, VXLAN, VPN. § Good knowledge on automation / scripting and ability to automate repetitive tasks. § Expert level knowledge in at least one of the cloud technologies (Azure, GCP, AWS). § Knowledge in working with SDWAN products (SilverPeak). § Up-to-date knowledge and understanding of your employer's business and industry needs, as well as the technical demands. § Expert level Knowledge/experience on network device administration (Cisco, Aruba, HPE, F5 LTM/GTM, Riverbed, Aruba Wireless, Fiber optic skills, MPLS/WAN/LAN management) § Expert level knowledge in working with various routing protocols such as BGP, OSPF. § Hand-On experience working with a large Infoblox and Aruba ClearPass deployment. § Expert level knowledge with various protocols such as VRRP, HSRP, STP, LACP, SNMP. § Recognize the importance of customer focus and/or of serving the needs of the end user. § Productivity Tools: Word, Excel, PowerPoint & Visio. Certifications § CCNP Certification would be an added advantage. Responsibilities § 24x7 Remote Network Monitoring & Management. § Own the networking issues connecting and supporting the corporate and shared network environment. § Drive critical issue resolution/Break-Fix for P1/P2 issues. § Coordinate and work with the external vendors for various operational issues and projects. § Provide hardware support & maintenance for all networking components. § Manage existing and new networking solutions, including monitoring the network stability and uptime. § Handle various projects related to site expansion, Hardware Refresh, Technology refresh as required. § Handle escalated issues from L1/L2 team and provide timely resolution. § Responding and documenting outages and circuits down through incident reporting. § Identify corrective actions for critical incidents and drive them to closure to ensure stability through Problem management process. § Interact with various internal users in evaluating the needs and building a right solution to meet the requirements. § Documentation and change control. § Mentor junior team members and provide guidance in various change tasks. § Monitor event logs and services to be proactive in identifying potential issues. § Attend scheduled network change calls impacting the network availability. § Shift Handover and Shift Updates. Job Type: Permanent Pay: ₹100,000.00 - ₹110,000.00 per month Benefits: Health insurance Schedule: Monday to Friday Experience: Routing protocols: 10 years (Required) switches: 10 years (Required) SD WAN: 10 years (Required) AWS: 5 years (Required) License/Certification: CCNP (Required)

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: CIENA's Packet products portfolio comprises of a broad family of products for access and aggregation tiers of the network. Typically spanning from the Metro edge to the customer edge, these products provide Carrier Ethernet/MPLS/G.8032/TDM services in mobile backhaul, enterprise and residential domains. The RSP (Routing Switching Portfolio) R&D organization is responsible for delivering platform-independent Service Aware Operating System (SAOS), Access products and next-generation virtualized operating system to support Virtualized/SDN/NFV applications. Gurgaon R&D center has seen exponential growth in various dimensions including development, test and release planning. In last 6 years, Gurgaon test team has grown to be the largest team across globe having ownership of multiple RSP products/releases. Team has huge state-of-art engineering lab in Gurgaon and real time exposure to Tier-1 service provider network deployments Your Responsibilities : Engineer will be responsible for developing functional test strategies, test plans, test execution along with automation suite for platform-independent current and next-generation packet software encompassing the broad spectrum of CIENA's networking products. You will get an opportunity to innovate and influence new technologies that shape the future of Next Generation networks. Requires continuous research to ensure software features meet identified standards and product functional requirements. Develop, execute, and automate functional test plans to verify product capabilities. Drive authoring of detail feature test-plans, test bed design, test topologies, test Executions. Set up complex test beds based on Project requirements. Assist development engineers in product defect diagnosis/debugging and verification of fixes. Develop python scripts for features as part of automated testing. Execution of test cases and reporting test results with artifacts using Quality Center (QC) Work closely with engineers across teams/geographies to ensure quality for the features. FS and Test Plan / script Reviews: Able to host test plan reviews under guidance for assigned features. Attend and provide comments specific to the functional requirements for FS reviews for assigned features. Develop test cases beyond what is described in FS, including compliancy to commercial specs and RFCs, potential and likely interactions with other features, which may involve complex scenarios and topology. Position requires troubleshooting and problem-solving skills. Understand Software Development Life Cycle. Team oriented, strong inter-personal skills. Demonstrated communications skills, both verbal and written, to effectively communicate/collaborate with remote QA and Development teams. Strong commitment to product excellence and quality. Conducts Knowledge Sharing Sessions (Desirable): Basic to moderate topics, including specific product feature or functional areas related the assigned features. Able to manage feature and schedule churns with minimal guidance. Contribute to team deliverable through involvement in agile scrum development sprints. The Must Haves: Fluency and experience in data communication systems, networking, Ethernet switches. Hands-on experience with L2/L3 topologies. Strong testing experience in Layer-2/Layer-3 and OAM protocols like BGP, IS-IS, BFD, QoS, HEQoS, EQoS, SAT, TWAMP, MPLS, Segment Routing, VPLS, VPWS, EVPN. Experience with traffic generators such as Ixia, Spirent is must. 6-10 years of experience with BE/B.Tech./M.Tech. (EE/CS) Degree. Experience with Python/Tcl/Expect is a must. The Good To Haves: Good knowledge of network design and deployment scenarios in Carrier/Metro Ethernet Space is plus. Netconf/GNMI/Telemetry exposure is an added advantage. #LI-Hk1 Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Req ID: 126466 Remote Position: No Region: Asia Country: India State/Province: Chennai City: Guindy, Chennai Summary The Engineer, Software develops, debugs, tests, deploys and supports code to be deployed in systems/products/equipment for various applications. They write, debug, maintain, and test software in various common languages and for software at various levels in the hierarchy (from Firmware to Application). Software creation follows an agreed to development process (such as Agile, Scrum, etc.) and complies with the product life cycle development (phase/gate deliverables). The Engineer, Software works in cross functional teams with other designers, customers, manufacturing engineering and project leadership to ensure robust and high quality product development. Enhance designs with feedback from reviews in areas such as manufacturing, test, supply chain, reliability, industrial design and simulations. Detailed Description Role: Individual Contributor in Networking NW Stack: L2, L3 (Routing Protocols - OSPF, BGP etc), MPLS, VXLAN, QOS Management: SNMP, Netconf/Yang, REST, CLI, gNMI, gRPC System Features: Platform Bringup (Including implementing linux Device drivers), Stacking, High Availability etc, Programming Language: Rich experience in C, C++, Python, GoLang languages NOS: Experience in NOS development/sustenance. SONIC NOS experience (will be an added advantage) ASICS/NPU: [Must-have] Good working experience with Broadcom - XGS/DNX family of Devices [Optional] Marvell - Innovium/Prestera Family of devices Project: SDK/NOS area of work at Chennai Facility Skills: Strong inter-working skills Good Communication skills Ability to inter-work with other functional-teams and Customer Facing team. Knowledge/Skills/Competencies Programming Language: Rich experience in C, C++, Python, GoLang languages NOS: Experience in NOS development/sustenance. SONIC NOS experience (will be an added advantage) NW Stack: L2, L3 (Routing Protocols - OSPF, BGP etc), MPLS, VXLAN, QOS Physical Demands Duties of this position are performed in a normal office environment. Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required. Occasional travel may be required. Typical Experience 2 to 6 years Typical Education Bachelor degree or consideration of an equivalent combination of education and experience. Educational Requirements may vary by Geography Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law). At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them. Company Overview Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services. Show more Show less

Join our Team About this opportunity This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers, switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases. What you will do Actively Supervising of ITSM Ticket queues to maintain MTTR. Analytical skills like logical thinking, Problem solving & handling assignments are mandatory. Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). First point of contact for support of any alarm/event/KPI related issues. Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.). Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. Node health checks and backups & trouble-shoot the deviation identified. Sharing details for MIR & CSR to respective teams. End to End Network Understanding. You will bring Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment Routing. Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces). Product/Vendor knowledge on CISCO (mandatory) & Ericsson. Good Communication & trouble-shooting skills. 3-7 years of relevant in IP Domain