3514 Mpls Jobs - Page 14

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in providing exceptional managed services to our clients. Your day will revolve around proactively identifying and resolving technical incidents and problems, ensuring our clients meet all service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified. With your advanced technical expertise, you will manage high-complexity tickets, conduct thorough analyses, and provide resolutions to a variety of complex issues, all while coaching and mentoring junior team members. Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts. You will ensure that our clients' infrastructure is configured, installed, tested, and operational, performing necessary checks and employing monitoring tools to respond to alerts in a timely manner. Your role will involve identifying and logging problems before they escalate, analysing and escalating support calls, and investigating third-line support calls to find root causes and solutions. Additionally, you will provide onsite technical support and field engineering services to clients, work closely with third-party vendors for issue escalation, and offer continuous feedback and updates to all involved parties. Through your efforts, you will drive operational improvements and optimize work processes, including opportunities for automation. You may also have the opportunity to manage and implement projects within the technology domain, deliver disaster recovery functions and tests, and improve the quality of incidents and service requests through random monthly reviews. Your work will play a key role in delivering high-quality services that ensure a positive client experience throughout their journey with us. To thrive in this role, you need to have: Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits Advanced Certifications on at least one or two above mentioned technologies. Excellent planning and project management abilities, taking changing circumstances into account. Strong communication skills, with the ability to work across different cultures and social groups. Effective active listening skills. A client-focused approach, prioritizing their requirements and creating positive experiences. Adaptability to changing circumstances and the ability to work diligently when necessary. A positive outlook and the ability to work well under pressure. A bachelor's degree in IT/Computing or equivalent work experience. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in providing exceptional managed services to our clients. Your day will revolve around proactively identifying and resolving technical incidents and problems, ensuring our clients meet all service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified. With your advanced technical expertise, you will manage high-complexity tickets, conduct thorough analyses, and provide resolutions to a variety of complex issues, all while coaching and mentoring junior team members. Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts. You will ensure that our clients' infrastructure is configured, installed, tested, and operational, performing necessary checks and employing monitoring tools to respond to alerts in a timely manner. Your role will involve identifying and logging problems before they escalate, analysing and escalating support calls, and investigating third-line support calls to find root causes and solutions. Additionally, you will provide onsite technical support and field engineering services to clients, work closely with third-party vendors for issue escalation, and offer continuous feedback and updates to all involved parties. Through your efforts, you will drive operational improvements and optimize work processes, including opportunities for automation. You may also have the opportunity to manage and implement projects within the technology domain, deliver disaster recovery functions and tests, and improve the quality of incidents and service requests through random monthly reviews. Your work will play a key role in delivering high-quality services that ensure a positive client experience throughout their journey with us. To thrive in this role, you need to have: Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits Advanced Certifications on at least one or two above mentioned technologies. Excellent planning and project management abilities, taking changing circumstances into account. Strong communication skills, with the ability to work across different cultures and social groups. Effective active listening skills. A client-focused approach, prioritizing their requirements and creating positive experiences. Adaptability to changing circumstances and the ability to work diligently when necessary. A positive outlook and the ability to work well under pressure. A bachelor's degree in IT/Computing or equivalent work experience. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Role-VP – Connectivity (Practice Head – Connectivity Line of Business) Function / Department - Connectivity, Biz Comm & Solution Sales Location - Mumbai Job Purpose To own the “Fixed line data” P&L and to lead the transformation of Vi's wireline and enterprise connectivity business into a future-fit, converged services portfolio by integrating connectivity (both private and public) with security and managed services. The role owns the full product P&L and drives growth through strategy, product innovation, and cross-functional execution. Key Result Areas / Accountabilities Define and execute the product roadmap for all connectivity services (e.g., MPLS, DIA, NPLC, IPLC, SD-WAN, Wi-Fi, managed services) and evolve it toward integrated solutions with security and cloud. Drive 3X revenue growth and 2X market share expansion in the enterprise segment over the next 5 years. Enable field force (enterprise sales + channel) through productized GTM and sales enablement programs. Lead cross-functional collaboration with solutioning, pricing, delivery, customer servicing and BI to enhance time-to-market and service quality. Build and coach a high-performance product, solution architecture, and delivery team. Develop relevant partnerships. Core Competencies, Knowledge, Experience Domain knowledge in wireline / enterprise connectivity and adjacent technologies (e.g. SD-WAN, FWA, cloud connectivity) Proven success in P&L and business ownership with revenue and margin accountability Demonstrated ability to lead transformation — product convergence, commercial redesign, new GTM models Strong cross-functional leadership across product, sales, solutioning, network and delivery Strategic thinker with ability to translate technology trends into commercial opportunities Must-have Technical / Professional Qualifications Engineering graduate (preferably Electronics / Telecommunications) MBA or General Management program from a reputed institution (preferred, not mandatory)

Experience: 5 to 6 Experience. Operate, Maintain, Manage, and Improvenetworkinfrastructure. Coordination with customer & Vendors fornetworkrelated problems and providing Remedies, Root Cause Analysis of Faults. Work closely with team members to provide quick support & error free environment in close cooperation with L1 &L2Level support Network Switching (VLAN, VTP, Ether Channel) / Routing experience (OSPF, BGP) Experience on LB (AVI Preferred) Knowledge of ACI Fabric & Nexus 9K NMS tool experience. Monitoring operation troubleshooting and Implementation in Dell TOR (Nutanix) switches and FX2 chassis Report generation, preparation. CCNA certified Handling Customer escalations Coordinating with all the other teams for network related issues and traffic flow. 5-6 Yrs experience in the domain B.E / Btech.

Role & responsibilities Job Title: Network Support Engineer (IP/Ethernet) An ideal candidate will be the one working on MPLS troubleshooting with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting Keywords – MPLS, BGP, SDWan, fault, troubleshooting Hands-on experience with Juniper /Cisco/Nokia/ Accedian/ Ciena. Look for CCNA/CCNP certified Experience: 3–12 Years Industry: Telecommunication / Internet Service Provider Location: Mumbai (Work from Office) Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 3–9 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian. Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG. Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Documentation & Reporting Log diagnostics, resolutions, and RCA in ticketing systems. Maintain clear incident reports and resolution timelines. Collaboration Coordinate with Field Engineers, Provisioning, and Engineering teams. Liaise with third-party vendors for hardware troubleshooting and escalations. Customer Communication Provide professional, timely, and clear communication to customers and internal stakeholders. Maintain high standards in both written and verbal communication. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena. Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco: CCNA/CCNP, Juniper: JNCIA/JNCIS, Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544, and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills Preferred candidate profile

About Company :Our Client is a multinational IT services and consulting company headquartered in USA, With revenues 19.7 Billion USD, with Global work force of 3,50,000 and Listed in NASDAQ, It is one of the leading IT services firms globally, known for its work in digital transformation, technology consulting, and business process outsourcing, Business Focus on Digital Engineering, Cloud Services, AI and Data Analytics, Enterprise Applications ( SAP, Oracle, Sales Force ), IT Infrastructure, Business Process Out Source. Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru. Offices in over 35 countries. India is a major operational hub, with as its U.S. headquarters. · Job Title : L3 Network Engineer · Location: Bangalore · Experience: 7+Years Work Mode ( WFO/Remote/Hybrid) : WFO · Job Type : Full Time . · Notice Period:- Immediate joiners . · Detailed JD Minimum 7 years of experience focused on network support, configuration, and implementation. 7 years of experience in Cisco, core switching, routing, MPLS, and firewall. Networking and security architecture and engineering support experience across local, regional, and global domains. Ability to effectively execute multiple IT projects and deadlines with limited supervision. Expert level Understanding of Network security technology. Troubleshoot skill for Complex incidents involving multiple devices of different OEMs. Configuration skill of Firewall, IPS, Antibots. Assessing situation, identify problems and provide solutions. Planning, Designing, Implementing and Managing the different types of networks and security devices from multiple OEMs. Leadership and Management Skills. Preferred Technical and Professional Experience – Application Centric Infrastructure (ACI) deployment and data center experience. Experience with design and implementing Software Defined Network (SDN) and large complex networks. Experience with protocols and technologies such as, BDP, OSPF, MP-FBP EVPN, VXLAN, or VPC. Mandatory Certification - CCIE /JNCIE/Other Industry leading OEM expert level Certification – Juniper / Cisco

Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Palo Alto Networks Firewalls Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : BE or Btech Role Summary: The Palo Alto Network Security Engineer is responsible for the design, implementation, maintenance, and support of network security solutions using Palo Alto Networks technologies. This includes firewalls, VPNs, intrusion prevention systems (IPS), and other security appliances. Key Responsibilities: Install, configure, and maintain Palo Alto firewalls and security appliances. Monitor and manage network security infrastructure. Troubleshoot and resolve network and security issues. Perform regular system updates, patches, and upgrades. Collaborate with IT and security teams to design secure network architectures. Provide technical support and guidance to internal teams and clients. Document configurations, procedures, and network diagrams. Participate in incident response and forensic investigations. Required Skills & Qualifications: 3+ years of experience with Palo Alto Networks products. Strong understanding of networking protocols (TCP/IP, BGP, OSPF, MPLS, etc.). Experience with VPNs, VLANs, NAT, and firewall policies. Familiarity with Cisco or HP networking equipment is a plus. Palo Alto Networks Certified Network Security Engineer (PCNSE) preferred. Strong analytical and problem-solving skills. Excellent communication and documentation skills. Preferred Certifications: PCNSE (Palo Alto Networks Certified Network Security Engineer) CCNP or equivalent networking certification

Essential Functions : Analyzes, architects, designs, configures, installs, and manages enterprise network and network equipment. Maintains personal knowledge of network vendor technologies and associated software. Engages in technical administration of Cisco network equipment including routers, switches, access points, and controllers. Configures, monitors, and troubleshoots enterprise network equipment. Resolves complex issues involving a wide range of technologies. Assists other teams with installing and configuring Cisco Voice Gateways, Integrated Services Routers (ISRs), Cisco Unified Border Element (CUBE) routers, analog gateways, and any other infrastructure equipment. Works with carriers and configures/troubleshoots Internet, MPLS, SD-WAN and other WAN circuits and equipment. Mentors other network engineers who are junior to this position. Ensures network meets compliance standards, including PCI and HIPPA. Provides on call support required to bring production systems to operational states. Oversees diagnosis and troubleshooting activities; resolves technical problems that occur. Performs system administration functions necessary to support continuous day-to-day system operations Performs configuration management using Ansible, Solarwinds and other tools. Performs expansion, relocation, and consolidation of voice infrastructure for all corporate locations. Develops and maintains network documentation. Maintains involvement with other aspects of IT systems infrastructure by participating in Agile/Scrum process for the IT systems team. Maintains relationships with key contacts outside of own area of expertise. Responsible for providing root cause analysis for outages, and delivering SOPs. Performs other related duties and projects as business needs require at direction of management. Education and Experience: Bachelor’s Degree in Computer Science or related field of study. Minimum eight (8) years of experience with Cisco routers/switches/routing protocols and other network equipment. Experience implementing Cisco ISE Experience using Cisco DNA Center Experience with SD-WAN , preferred. Experience with SDN preferred. Experience or knowledge of networking in a VMware and/or Docker and/or AWS environment, preferred. Experience or knowledge of IaC and/or NaC, preferred. Experience or knowledge of Python and Ansible. Special Requirements/Certification: Cisco Certified Network Professional certification required Cisco Certified Internetwork Expert certification preferred.

NVIDIA is looking for a Network Operations Engineer to support and maintain our cloud network infrastructure. This network serves the needs across the whole software stack for NVIDIA, from Graphics Drivers to Autonomous Vehicles and Artificial Intelligence. In this role, the Network Operations Engineer will remediate critical alerts within defined SLAs, triage production impacting network incidents, and interact with internal customers on network related issues. They will also be responsible for engaging with external vendors to remediate hardware and software issues, and participate in project related work such as network device upgrades and capacity augmentations. An ideal candidate will possess a wide range of skills, including alert monitoring & resolution in large-scale networks and CSP environments, outstanding troubleshooting skills, understanding of L3 underlay networks, and network protocol knowledge in large multi-vendor infrastructures. What You Will Be Doing Engage in 24/7 global shift rotations to provide remote support for network repairs and changes while collaborating across teams and updating customers on status and ticket information. Drive operational improvements in change management and daily operations by following procedures. Manage and operate large scale IP network technologies and infrastructures. Utilise your skills in Peering and Datacenter interconnect technologies: PNI, Transit, Exchange, Passive DWDM, Wave circuits. Monitor and support the network health of on-premises and cloud infrastructures. Collaborate and develop workflow enhancements while documenting best practices. What We Need To See Deep knowledge and experience of TCP/IP, BGP, OSPF, MPLS, IS-IS, VxLAN, EVPN, QoS, GRE, IPsec, DNS, and MACsec. Over 4 years of experience in network operations. Skilled in network troubleshooting techniques and leveraging creative problem-solving abilities. Strong track record of alert response within defined SLAs and Incident management. Experience with one or more of the following CSP environments: AWS, Azure, GCP, OCI. Familiarity with Arista, Fortinet and Juniper. Hands-on experience with contributing to tooling and automation for provisioning, monitoring, and managing complex network infrastructures. Bachelor’s degree in Computer Science, related technical field, or equivalent experience. Excellent verbal and written communication skills. Ways To Stand Out From The Crowd Working knowledge of Mellanox/Cumulus OS. Working knowledge of Infiniband technology. Skilled in Unix/Linux system administration, with the ability to write and understand Python/Shell scripts to enhance productivity in hyperscale environments. Familiarity with leveraging tools such as Netbox/Nautobot, Prometheus, Grafana, Panoptes to monitor and manage a global network. Passionate about innovating and investing in ground breaking technologies. NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hard-working people in the world working for us. Are you creative and autonomous? Do you love a challenge? If so, we want to hear from you. NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. JR1998089

NVIDIA is looking for a Network Operations Engineer to support and maintain our cloud network infrastructure. This network serves the needs across the whole software stack for NVIDIA, from Graphics Drivers to Autonomous Vehicles and Artificial Intelligence. In this role, the Network Operations Engineer will remediate critical alerts within defined SLAs, triage production impacting network incidents, and interact with internal customers on network related issues. They will also be responsible for engaging with external vendors to remediate hardware and software issues, and participate in project related work such as network device upgrades and capacity augmentations. An ideal candidate will possess a wide range of skills, including alert monitoring & resolution in large-scale networks and CSP environments, outstanding troubleshooting skills, understanding of L3 underlay networks, and network protocol knowledge in large multi-vendor infrastructures. What You Will Be Doing Engage in 24/7 global shift rotations to provide remote support for network repairs and changes while collaborating across teams and updating customers on status and ticket information. Drive operational improvements in change management and daily operations by following procedures. Manage and operate large scale IP network technologies and infrastructures. Utilise your skills in Peering and Datacenter interconnect technologies: PNI, Transit, Exchange, Passive DWDM, Wave circuits. Monitor and support the network health of on-premises and cloud infrastructures. Collaborate and develop workflow enhancements while documenting best practices. What We Need To See Deep knowledge and experience of TCP/IP, BGP, OSPF, MPLS, IS-IS, VxLAN, EVPN, QoS, GRE, IPsec, DNS, and MACsec. Over 4 years of experience in network operations. Skilled in network troubleshooting techniques and leveraging creative problem-solving abilities. Strong track record of alert response within defined SLAs and Incident management. Experience with one or more of the following CSP environments: AWS, Azure, GCP, OCI. Familiarity with Arista, Fortinet and Juniper. Hands-on experience with contributing to tooling and automation for provisioning, monitoring, and managing complex network infrastructures. Bachelor’s degree in Computer Science, related technical field, or equivalent experience. Excellent verbal and written communication skills. Ways To Stand Out From The Crowd Working knowledge of Mellanox/Cumulus OS. Working knowledge of Infiniband technology. Skilled in Unix/Linux system administration, with the ability to write and understand Python/Shell scripts to enhance productivity in hyperscale environments. Familiarity with leveraging tools such as Netbox/Nautobot, Prometheus, Grafana, Panoptes to monitor and manage a global network. Passionate about innovating and investing in ground breaking technologies. NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hard-working people in the world working for us. Are you creative and autonomous? Do you love a challenge? If so, we want to hear from you. NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. JR1998089

NVIDIA is looking for a Network Operations Engineer to support and maintain our cloud network infrastructure. This network serves the needs across the whole software stack for NVIDIA, from Graphics Drivers to Autonomous Vehicles and Artificial Intelligence. In this role, the Network Operations Engineer will remediate critical alerts within defined SLAs, triage production impacting network incidents, and interact with internal customers on network related issues. They will also be responsible for engaging with external vendors to remediate hardware and software issues, and participate in project related work such as network device upgrades and capacity augmentations. An ideal candidate will possess a wide range of skills, including alert monitoring & resolution in large-scale networks and CSP environments, outstanding troubleshooting skills, understanding of L3 underlay networks, and network protocol knowledge in large multi-vendor infrastructures. What You Will Be Doing Engage in 24/7 global shift rotations to provide remote support for network repairs and changes while collaborating across teams and updating customers on status and ticket information. Drive operational improvements in change management and daily operations by following procedures. Manage and operate large scale IP network technologies and infrastructures. Utilise your skills in Peering and Datacenter interconnect technologies: PNI, Transit, Exchange, Passive DWDM, Wave circuits. Monitor and support the network health of on-premises and cloud infrastructures. Collaborate and develop workflow enhancements while documenting best practices. What We Need To See Deep knowledge and experience of TCP/IP, BGP, OSPF, MPLS, IS-IS, VxLAN, EVPN, QoS, GRE, IPsec, DNS, and MACsec. Over 4 years of experience in network operations. Skilled in network troubleshooting techniques and leveraging creative problem-solving abilities. Strong track record of alert response within defined SLAs and Incident management. Experience with one or more of the following CSP environments: AWS, Azure, GCP, OCI. Familiarity with Arista, Fortinet and Juniper. Hands-on experience with contributing to tooling and automation for provisioning, monitoring, and managing complex network infrastructures. Bachelor’s degree in Computer Science, related technical field, or equivalent experience. Excellent verbal and written communication skills. Ways To Stand Out From The Crowd Working knowledge of Mellanox/Cumulus OS. Working knowledge of Infiniband technology. Skilled in Unix/Linux system administration, with the ability to write and understand Python/Shell scripts to enhance productivity in hyperscale environments. Familiarity with leveraging tools such as Netbox/Nautobot, Prometheus, Grafana, Panoptes to monitor and manage a global network. Passionate about innovating and investing in ground breaking technologies. NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hard-working people in the world working for us. Are you creative and autonomous? Do you love a challenge? If so, we want to hear from you. NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. JR1998089

NVIDIA is looking for a Network Operations Engineer to support and maintain our cloud network infrastructure. This network serves the needs across the whole software stack for NVIDIA, from Graphics Drivers to Autonomous Vehicles and Artificial Intelligence. In this role, the Network Operations Engineer will remediate critical alerts within defined SLAs, triage production impacting network incidents, and interact with internal customers on network related issues. They will also be responsible for engaging with external vendors to remediate hardware and software issues, and participate in project related work such as network device upgrades and capacity augmentations. An ideal candidate will possess a wide range of skills, including alert monitoring & resolution in large-scale networks and CSP environments, outstanding troubleshooting skills, understanding of L3 underlay networks, and network protocol knowledge in large multi-vendor infrastructures. What You Will Be Doing Engage in 24/7 global shift rotations to provide remote support for network repairs and changes while collaborating across teams and updating customers on status and ticket information. Drive operational improvements in change management and daily operations by following procedures. Manage and operate large scale IP network technologies and infrastructures. Utilise your skills in Peering and Datacenter interconnect technologies: PNI, Transit, Exchange, Passive DWDM, Wave circuits. Monitor and support the network health of on-premises and cloud infrastructures. Collaborate and develop workflow enhancements while documenting best practices. What We Need To See Deep knowledge and experience of TCP/IP, BGP, OSPF, MPLS, IS-IS, VxLAN, EVPN, QoS, GRE, IPsec, DNS, and MACsec. Over 4 years of experience in network operations. Skilled in network troubleshooting techniques and leveraging creative problem-solving abilities. Strong track record of alert response within defined SLAs and Incident management. Experience with one or more of the following CSP environments: AWS, Azure, GCP, OCI. Familiarity with Arista, Fortinet and Juniper. Hands-on experience with contributing to tooling and automation for provisioning, monitoring, and managing complex network infrastructures. Bachelor’s degree in Computer Science, related technical field, or equivalent experience. Excellent verbal and written communication skills. Ways To Stand Out From The Crowd Working knowledge of Mellanox/Cumulus OS. Working knowledge of Infiniband technology. Skilled in Unix/Linux system administration, with the ability to write and understand Python/Shell scripts to enhance productivity in hyperscale environments. Familiarity with leveraging tools such as Netbox/Nautobot, Prometheus, Grafana, Panoptes to monitor and manage a global network. Passionate about innovating and investing in ground breaking technologies. NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hard-working people in the world working for us. Are you creative and autonomous? Do you love a challenge? If so, we want to hear from you. NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. JR1998089

Solid understanding of the OSI or TCP/IP model Deep Hands on to understand the incident and troubleshooting skills with SLA. Understanding and hands-on of networking routing protocols (e.g., Static, BGP, OSPF) Understanding and hands-on of VLAN, HSRP, VRRP, STP, VTP, VSS, VLS and VPC802.11, QoS, Ether-Channel Deep hands-on experience Cisco catalyst and Nexus Meraki devices Hands-on experience with monitoring, network diagnostic and network analytics tools Deep understanding and Hands-on of Checkpoint IPsec and Remote VPN, Checkpoint identity agent and troubleshooting skills Deep understanding on Windows NPS server, polices/exceptions, attributes, and event viewer log. Deep understanding onCheckpoint, Palo Alto, FortiGate firewall e.g., Firewall Mode, Access Rules, HA, NAT-PAT, upgradation Deep understanding onZscaler ZIA, ZCC, GRE tunnel troubleshooting,Web/DNS/Firewall insights Zscaler troubleshooting for URLs access, modification of PAC file. Good understanding and troubleshooting skills on Efficient IP - DDI solution (DNS/DHCP/IPAM) Good understanding and report creatin from Tufin tool and performing cleanup task from firewalls Good understanding and troubleshooting skills onCloudi-Fi and Cisco umbrellafor Guest Wi-Fi Solution Co-ordination with Vendors for incident and prepare RCA Understanding and hands-onCisco Meraki Wireless Hands-on on MS Visio and Microsoft word and Excel Basic understanding of IPS, IDS, firewall license Basic understanding of LAN topology e.g., Copper-Fiber Cable, Copper-SFP Module, Cascade, Switch Stack Basic understanding of WAN topology e.g., P2P, Ethernet Link, MPLS, VRF

NVIDIA is looking for a Network Operations Engineer to support and maintain our cloud network infrastructure. This network serves the needs across the whole software stack for NVIDIA, from Graphics Drivers to Autonomous Vehicles and Artificial Intelligence. In this role, the Network Operations Engineer will remediate critical alerts within defined SLAs, triage production impacting network incidents, and interact with internal customers on network related issues. They will also be responsible for engaging with external vendors to remediate hardware and software issues, and participate in project related work such as network device upgrades and capacity augmentations. An ideal candidate will possess a wide range of skills, including alert monitoring & resolution in large-scale networks and CSP environments, outstanding troubleshooting skills, understanding of L3 underlay networks, and network protocol knowledge in large multi-vendor infrastructures. What You Will Be Doing Engage in 24/7 global shift rotations to provide remote support for network repairs and changes while collaborating across teams and updating customers on status and ticket information. Drive operational improvements in change management and daily operations by following procedures. Manage and operate large scale IP network technologies and infrastructures. Utilise your skills in Peering and Datacenter interconnect technologies: PNI, Transit, Exchange, Passive DWDM, Wave circuits. Monitor and support the network health of on-premises and cloud infrastructures. Collaborate and develop workflow enhancements while documenting best practices. What We Need To See Deep knowledge and experience of TCP/IP, BGP, OSPF, MPLS, IS-IS, VxLAN, EVPN, QoS, GRE, IPsec, DNS, and MACsec. Over 4 years of experience in network operations. Skilled in network troubleshooting techniques and leveraging creative problem-solving abilities. Strong track record of alert response within defined SLAs and Incident management. Experience with one or more of the following CSP environments: AWS, Azure, GCP, OCI. Familiarity with Arista, Fortinet and Juniper. Hands-on experience with contributing to tooling and automation for provisioning, monitoring, and managing complex network infrastructures. Bachelor’s degree in Computer Science, related technical field, or equivalent experience. Excellent verbal and written communication skills. Ways To Stand Out From The Crowd Working knowledge of Mellanox/Cumulus OS. Working knowledge of Infiniband technology. Skilled in Unix/Linux system administration, with the ability to write and understand Python/Shell scripts to enhance productivity in hyperscale environments. Familiarity with leveraging tools such as Netbox/Nautobot, Prometheus, Grafana, Panoptes to monitor and manage a global network. Passionate about innovating and investing in ground breaking technologies. NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hard-working people in the world working for us. Are you creative and autonomous? Do you love a challenge? If so, we want to hear from you. NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. JR1998089

Role purpose: As a Customer Success Manager, you will be responsible for executing a comprehensive customer success management strategy aimed at customer retention, churn mitigation, and driving the adoption and consumption of services. Your role will involve building and maintaining strong relationships with Standard/Enhanced Global Enterprise Customers (TCV 5-10M Euros) with presence in 4-5 countries (across Europe/Amercias/APAC), handling critical/financially customer impacting escalations, and addressing special requests related to performance, quality, and improvements to enhance the overall customer experience. In this strategic role, you will leverage your deep understanding of telecom products and services, including connectivity, SD-WAN, cybersecurity, IoT, SaaS, MPN, Cloud, and Unified Communications, to provide expert guidance and support to customers. You will utilize your commercial acumen to manage Profit and Loss (P&L) effectively, ensuring that customer engagements are not only successful but also financially viable. Additionally, you will employ your sales knowledge to identify opportunities for upselling and cross-selling, thereby driving revenue growth. Your primary goal is to ensure that customers receive exceptional service and support, fostering long-term loyalty and satisfaction. By proactively engaging with customers to understand their needs, addressing their concerns, and providing tailored solutions, you will help them achieve their desired outcomes. You will also incorporate best practices from leading Customer Success organizations to continuously improve processes and deliver outstanding results. You will drive end-to-end relationships with Vodafone B2B Customers, providing exclusive coverage of Vodafone Business Customer segments including MNCs, Secure & Corporate, Public Sector, and SMEs. Customer Satisfaction Survey Strategy (NPS) - Developing strategies to enhance customer satisfaction, loyalty, and retention for all your accounts. Representing Vodafone: You would be the focal point of contact for all product/service-related discussions meeting Senior Customer Stakeholders (key decision makers – VP, Head of Ops, Technology Directors, Account Team) face to face or virtually while representing Vodafone. Relationship Management: A rapport builder nurturing deep, sustainable relationships with customers, ensuring long-term loyalty to Vodafone over other service providers. Contract Management: Oversee operational and enabling functions to deliver exceptional service while meeting all contractual obligations. Contribute to Sales and Revenue targets: Analyze areas to plug revenue leakages, suggest product upgrades, proactively identify cross-sell/up-sell opportunities, improve customer footprint by offering services during business expansion. Performance analysis: Compile and analyze data to measure Product/Service performance while also identifying areas of improvement. Supervising daily operations: Overseeing service performance from Service Ops and ITIL Functions to ensure smooth day-to-day operations. Improve Efficiency: Enable your customer with digitalization strategies improving efficiency, identify ways to move away from manual tasks (reporting) allowing you to focus more on customer relationship building. Problem resolution: Taking ownership of customer issues and ensuring they are resolved effectively. Setting goals and standards: Establishing objectives and procedures for the customer service department. Training and development: Providing training and resources to customer service agents to improve their skills and performance. Key accountabilities (Role Description) Drive customer satisfaction whilst delivering the best possible service experience across Vodafone – NPS. Support customers by directing them towards Vodafone’s support model and any associated systems/processes. Own and maintain Service Inventories & any customer information used across the business. Provide support to the wider service community as and when required to meet customer’s deadlines. Run & Manage monthly/quarterly Service Reviews with customers. Oversee continuous Service Improvement process. Responsible for the production and updating of meeting minutes. Assist with Escalation process only when service issues fall outside of BAU processes and procedures. Issue of regular and timely standard service reporting Tracking and recording service credits Support delivery teams with progressing on-hold orders Data Analysis: Ability to analyze customer data and feedback to identify trends, measure performance, and suggest improvements. Development and maintenance of standardized internal and customer documentation, processes, governance to support best practices. Develop and maintain excellent working relationships with senior customers and the account team members. Provide guidance and assistance to Service management analysts at work. Collaborating with product delivery, transition managers and project managers for delivering effective business solutions to customer Responsible for driving and managing service lifecycle across sell-build-run. Accountable for regular service level achievement reviews with stakeholders. Service Single point of contact for stakeholders and 2nd level of escalation for operational issues. Schedules and conducts regular business and service performance reviews and documents progress of actions. Essential 4 + years of experience in a Customer Success Management role with IOT Experiance (Customer-facing role – International Only) Telecom Product Knowledge is a must-have – candidate should be thorough with at least one product line – Fixed line, Mobility, Cybersecurity, IoT, SaaS, MPN, Cloud, and Unified Comms. ITIL 4 Certified with deep understanding of Service Lifecycle across Sales – Build/Delivery – Run Customer facing skills – Great in communication and presentation, flamboyant in representing Vodafone and meeting Senior Customer stakeholders face to face. Technology Understanding: Fundamentals of transmission (SDH, DE, DWDM), Basics of LAN WAN technology, MPLS (Layer 2 & 3), Internet access, DSL, Fixed Voice and SD-WAN. Must be an Influencer – Collaborator with influencing skills to navigate through organizational teams. Follows Agile ways of working – Agile Practioner Conflict Resolution: Effectively handling conflicts and de-escalating tense situations with customers. Experience in engaging and managing vendors/carrier. Financial Acumen: Must have knowledge on how to read PNL statements and contribute towards account profitability. Empathy: Understanding and addressing customer concerns with patience and emotional intelligence. Education: Bachelor of Engineering in any discipline. Technical/Product Certifications: CCNA/CCNP (Routing and Switching), AWS Business Professional, Azure Fundamentals. Professional Certifications: ITIL Foundation, Prince 2 Foundation Desired : Sales Background – Ability to Upsell/Cross-Sell Enterprise telecom products. Critical Thinking: Ability to think critically and make data-driven decisions to enhance customer success strategies. New Age technology knowledge - SDWAN Architecture, MPN, IoT – Connected Spaces, Automotive, Device Management Deeper Financial Understanding: PNL Creation, budgeting, and forecasting Digitalization and Automation: Knowledge on Power BI, SQL, Python to help automate manual dashboards for customers into digital ones. ITIL Intermediate: Knowledge of Service Lifecycle Modules and Service Capability Modules Leadership: Leading and mentoring customer service teams, setting goals, and establishing standards. Adaptability: Being flexible and adaptable to changing customer needs and business environments. Time Management: Efficiently managing time and prioritizing tasks to meet deadlines and achieve results. Education: Bachelor of Engineering in Electronics and Communications, Computer Science Technical/Product Certifications: CCNP – Routing and Switching, Azure Associate Admin, MERAKI CMNA. JUNIPER Network Design Associate, AWS IoT Defender Primer Professional Certifications: ITIL Intermediate – Service. Language Skill: Any EU or Asian language (German, Spanish, French, Mandarin, Japanese) skill will be an added advantage.

NVIDIA is looking for a Network Operations Engineer to support and maintain our cloud network infrastructure. This network serves the needs across the whole software stack for NVIDIA, from Graphics Drivers to Autonomous Vehicles and Artificial Intelligence. In this role, the Network Operations Engineer will remediate critical alerts within defined SLAs, triage production impacting network incidents, and interact with internal customers on network related issues. They will also be responsible for engaging with external vendors to remediate hardware and software issues, and participate in project related work such as network device upgrades and capacity augmentations. An ideal candidate will possess a wide range of skills, including alert monitoring & resolution in large-scale networks and CSP environments, outstanding troubleshooting skills, understanding of L3 underlay networks, and network protocol knowledge in large multi-vendor infrastructures. What You Will Be Doing Engage in 24/7 global shift rotations to provide remote support for network repairs and changes while collaborating across teams and updating customers on status and ticket information. Drive operational improvements in change management and daily operations by following procedures. Manage and operate large scale IP network technologies and infrastructures. Utilise your skills in Peering and Datacenter interconnect technologies: PNI, Transit, Exchange, Passive DWDM, Wave circuits. Monitor and support the network health of on-premises and cloud infrastructures. Collaborate and develop workflow enhancements while documenting best practices. What We Need To See Deep knowledge and experience of TCP/IP, BGP, OSPF, MPLS, IS-IS, VxLAN, EVPN, QoS, GRE, IPsec, DNS, and MACsec. Over 4 years of experience in network operations. Skilled in network troubleshooting techniques and leveraging creative problem-solving abilities. Strong track record of alert response within defined SLAs and Incident management. Experience with one or more of the following CSP environments: AWS, Azure, GCP, OCI. Familiarity with Arista, Fortinet and Juniper. Hands-on experience with contributing to tooling and automation for provisioning, monitoring, and managing complex network infrastructures. Bachelor’s degree in Computer Science, related technical field, or equivalent experience. Excellent verbal and written communication skills. Ways To Stand Out From The Crowd Working knowledge of Mellanox/Cumulus OS. Working knowledge of Infiniband technology. Skilled in Unix/Linux system administration, with the ability to write and understand Python/Shell scripts to enhance productivity in hyperscale environments. Familiarity with leveraging tools such as Netbox/Nautobot, Prometheus, Grafana, Panoptes to monitor and manage a global network. Passionate about innovating and investing in ground breaking technologies. NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hard-working people in the world working for us. Are you creative and autonomous? Do you love a challenge? If so, we want to hear from you. NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. JR1998089

Microsoft RTB platform is transitioning to a hybrid environment of MPLS VPN based Global On-Prem Network and Cloud Networking. We have an MPLS traffic engineered global backbone with 100 Gigabit private connections between our On-Prem data centers and cloud network. We collaborate across multiple divisions of Microsoft to develop and implement unique network solutions. As a Software Engineer II specializing in Datacenter Networking, you will architect, design, maintain and operate the global datacenter networking platform. You will collaborate with internal and external teams, as well as industry partners, to ensure that customer and business requirements are met while upholding our Service Level Agreements (SLAs). This role provides an opportunity for you to leverage and expand your expertise in large-scale networking while driving the effort to enhance the resilience, performance and security of our networking solutions. This opportunity allows flexible hours and remote work. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

DC / ACI Location: Mumbai CBR: 100K INR Experience : L3: 6 to 8 years Technology Requirements Cisco Data Center products (Nexus 9000, Nexus 3000, Nexus 7000/5000, Cisco ACI) Mandatory Cisco ASR 9K (IOS XR) Cisco ASR 1K (IOS/IOS XE) Routing/Switching: BGP, OSPF, EIGRP, MST, PVST, L2 switching Mandatory Broad technical knowledge of the R&S, Data center and its components: Applications, Network, Server and projects surrounding their planning, design, implementation, operation, and optimization. Architectural knowledge of virtualization tools and concepts is a bonus, to help architecture refresh discussions. Possess a clear understanding of capacity planning in various scenarios. Knowledge of Cisco routing/switching including Cisco IOS, IOS-XE, XR and NX-OS Hands on and troubleshooting Nexus, ACI Network VXLAN, ACI - Mandatory Experience on Legacy to ACI Migration Knowledge on various DC Architecture (DC-DR, Active-Active DC etc.) Understanding of ACI Multipod, Multisite, PBR will be an advantage. Experience with L4-L7- load balancing, firewalls, etc. will be an advantage. Strong knowledge of IP/MPLS Excellent written and verbal communications skills: ability to communicate technology strategy and architecture approach to engineers, executives, and Cisco customers. Certifications: CCIE preferred, CCNP is must. Fundamentals of Cisco SD-WAN will be an advantage Functional Requirements Able to design DC networks. Able to handle escalations and customer communication. Ability to configure and troubleshoot Nexus devices, ACI. Need to support Plan events, migrations, etc. during PE windows, Support to L2 NOC team for any escalations. Communication skills to include conflict management, negotiation, presentation/demonstration, and written communication-cultural sensitivity, goal alignment, learning agility, and virtual/remote training. Ability to work in high-pressure environments. Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: CISCO ACI Admin .Experience: 3-5 Years .>

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin .Experience: 3-5 Years .>

Summary: 1) The candidate will be supporting the Production Network Operations of INFINET Network 2) Monitor, track, fix and report the health status of INFINET Network Experience: 1) B.E/B.Tech, M.Tech/MCA (Computer/IT) with 7 plus years or B.Sc (Computers) with 8 plus years of working experience on large complex enterprise networks. - Mandatory 2) Must have handson experience in protocols/technologies like MPLS (traffic engineering, L2/L3 VPN), BGP-4/MP-BGP, ISIS, OSPF/OSPFv3, EIGRP, RSVP, LDP, VXLAN, Network Access Control, 802.1x, VPN. - Mandatory 3) Experience in Software Defined Network (SDN) & SD-WAN. - Mandatory 4) Extensive experience leading and managing complex internetworking solutions from design to implementation. - Mandatory 5) Experience of multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory 6) Experience in Solution Design and Architecture assessment of large networks - Mandatory 7) Experience on network management tools like Cisco ISE, DNAC. - Mandatory 8) Must have handled minimum 15 members of team size. - Mandatory 9) Experience in Security devices - Desireable 10) Experience in dealing with banks / financial institutions /NBFCs networks - Added advantage Knowledge: 1) Understanding of OSI model and TCP/IP protocol (IPv4 & IPv6) - Mandatory 2) Knowledge on network capture / analysis tools like Wireshark - Mandatory 3) Knowledge in Network Management and Monitoring tools such as Solarwinds. - Mandatory 4) Knowledge of Software Defined Network (SDN) & SD-WAN. - Mandatory 5) Knowledge on Network & Security devices like firewalls, WAFs, L3 & L2 switches, LBs - Mandatory 6) MS Office & MS Visio- Mandatory 7) Knowledge of Network Security devices - Added advantage 8) Knowledge on Telecom domain - Added advantage Technical Skills: 1) Routing & Switching - Mandatory 2) Excellent skills on Software Defined Network (SDN) & SD-WAN - Mandatory 3) MPLS Technology - Mandatory 4) VPN technologies - Mandatory 5) Network monitoring and management tools - Mandatory 6) Excellent interpersonal, written and verbal communication skills along with quick learner. - Mandatory 7) Network Security - Firewalls, IDS/IPS, Proxy - Mandatory Roles and Responsibilities 1) Handling escalation calls from L1 and L2 resources and assist in resolution. 2) Manage day to day Network Operations, report and review incidents. 3) Configuration, Monitoring & Troubleshooting of Networking & Security devices (Switches, Routers, Firewalls, Load Balancers, etc., using products of leading OEMs like CISCO, Juniper etc.) 4) Design complex networks, provide solutions and maintain versions of documentation. 5) Desinged, implimented and Managed SD-WAN solution. 6) Manage & maintain medium to large scale MPLS WAN network 7) Experience in configuring BGP, EIGRP & OSPF with strong knowledge in TCP/ IP and OSI models and understanding of IP SLA, reporting, etc. 8) Timely resolution of calls / incidents related to all network issues within defined timelines. 9) Troubleshooting on various layers (LAN & WAN i.e. Access, Distribution, Core). 10) Securing network systems by establishing and enforcing policies, defining and monitoring access. 11) Vendor Management and Asset & Inventory Management. 12) Regular Patching of all provisioned Network & Security devices 13) Prepare HLD & LLD, generate configuration template for Network changes, and hardening of Network devices. 14) Network equipment testing and maintaining audits. 15) Creation and Maintenance of blue-print document for NOC & SOC covering the processes and procedures. 16) Handling NOC Shift Operations across 24x7 17) Provide 24x7 Data Centre Network and its relevant operational support.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Data Center Switching .Experience: 1-3 Years .>

Support deployment and migration of IP MPLS networks for Mobile Networks. Hands-on experience in Installation, Configuration and troubleshooting and/or Network Solution designing of Cisco Routers and switches. To support the service delivery and network solution implementation. 3 to 5 yrs Experience in configuration and troubleshooting of Cisco SP high end routers NCS540, NCS5500, CRS, ASR 920, ASR 903, ASR 9000 Series Routers. Good knowledge and. Hands on experience on IP Routing Protocols- OSPF, ISIS, LDP, MPLS, BGP, MP-BGP, L2/L3VPN. Familiar with the Technologies and configuration on Cisco platform: IOS-XR, IOS-XE. Excellent communication & interpersonal skills. Experience in Multi-tasking, Project management, Vendor Management. Must be comfortable working in Night shifts and weekends. Migration scenario - Cisco to Cisco, Huawei to Cisco and Nokia to Cisco Certifications: CCNA, CCNP (Preferred)

We are seeking a highly skilled and motivated Network Operations L3 Engineer to join our team in a 24x7 Network operations environment. As a crucial member of our network operations team, you will be responsible for maintaining the stability, integrity, and efficiency of our network infrastructure. The ideal candidate should possess extensive experience in network operations/service assurance particularly in the realm of Cisco Technologies like SD-WAN (Viptela). Responsibilities: Provide Level 3 support for network infrastructure, particularly focusing on Cisco SDWAN (Viptela) & WAN Routing- Switching environments. Perform troubleshooting, problem resolution, and root cause analysis for complex network issues. Monitor network performance and ensure optimal operation through proactive maintenance and tuning. Collaborate with cross-functional teams to design, implement, and support network solutions. Participate in on-call rotation to provide 24x7 support and respond to network emergencies, faults. Network Monitoring: Monitor network performance, availability, and security using network monitoring tools to proactively identify and resolve issues. Incident Management: Respond to alerts, troubleshoot network incidents, and perform root cause analysis to resolve issues and minimize downtime. Drive the LCS Service proactive actions are implemented in the field. Enable L3 Team members with the Incidents and SDWAN technologies. Skills and Qualifications: Bachelor s degree in computer science, Information Technology, or related field (or equivalent experience). Minimum of 8 12 years of experience in network operations, with a focus on SDWAN (Viptela) , R&S Data Centre environments. Expertise in Cisco SDWAN architecture, configuration, and troubleshooting. Working Knowledge on troubleshoot for WAF, LB and Firewall. In-depth knowledge of networking protocols and technologies, including but not limited to TCP/IP, BGP, OSPF, VLANs, static, MPLS, and QoS. Proficiency in network monitoring and management tools such as SolarWinds or equivalent. Strong knowledge in Routing and Switching technology such as VPC, Multicast, RSTP, MSTP, NAT, PBR, FHRP, STP, LACP Practical experience in troubleshooting connectivity issues across firewall/Load Balancer or proxy Able to work under high pressure in a challenging environment. Knowledge in WAN technology such as MPLS, IPSEC, GRE, VPN, DMVPN, GETVPN Mandatory advance skill set on Cisco SDWAN solution (Viptela) Strong analytical and problem-solving skills with a keen attention to detail. Excellent communication and interpersonal abilities, with the capability to collaborate effectively across teams. In-depth exposure on Cisco nexus family platforms from installation, commissioning, configuration Ability to thrive in a fast-paced, high-pressure environment and effectively prioritize tasks. Cisco certifications such as CCNP (Cisco Certified Network Professional) or CCIE (Cisco Certified Internetwork Expert) in Data Centre would be a plus.

Fault Management L2 responsible for diagnosing and resolving IP network faults to ensure optimal performance and reliability, This role involves troubleshooting IP network faults and promptly responding to network incidents and Outages (NOC Support). Job Key Tasks & Responsibilities: Fault Detection and Diagnosis: - Monitor network performance and identify faults using network management tools and systems. - Diagnose and troubleshoot IP network issues to determine root causes and implement corrective actions. Incident Management: - Respond promptly to network incidents and outages, ensuring minimal disruption to services. - Coordinate with internal teams and external vendors to resolve network issues efficiently. Network Maintenance and Optimization: - Perform routine maintenance and updates to network equipment and systems. - Optimize network performance by implementing necessary changes and improvements. Documentation and Reporting: - Maintain accurate records of network faults, incidents, and resolutions. - Generate regular reports on network performance and fault management activities. Collaboration and Communication: - Work closely with cross-functional teams to address network issues and improve overall network health. - Communicate effectively with stakeholders to provide updates on network status and resolution progress. Experience and Knowledge Experience Required : 6+ years work experience in ISP/MSO environment Location : Chennai Product Experiences : Cisco, Juniper, Nokia - Fault Management L2 support for IP/Security domain (NOC support) - Proficient knowledge of Cisco/Juniper/Nokia products. - Proven experience in IP fault management, network troubleshooting, and incident response. - Experience in all types of router software upgrades and procedures. - In-depth knowledge of carrier-class data/voice network services (LAN/WAN, routing protocols, ISIS, BGP, MPLS, VPLS, ACI,) - Perform network node administration and security audits on Cisco/Juniper switches/routers and Juniper/CheckPoint firewalls, inclusive of routine preventive and corrective maintenance of the network nodes. - Working knowledge of IOS XR, Cisco ASR 9010, Nexus 5k,9k, Juniper MX,PTX products. - Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills. - Ability to work effectively in a fast-paced and collaborative environment. - ITIL process awareness. - IP Certifications on Juniper and/or Cisco are required - Work with leadership in identifying and mitigating risks and improving and implementing processes - Provide 24 x 7 tier2 technical and operational supports to the IP core networks and handle any customer fault escalation.