Mis Executive

HiWe are looking for MIS EXECUTIVEAre you a highly motivated and detail-oriented individual with a passion for data? Do you have a knack for turning complex numbers into clear, insightful reports that drive business decisions? If so, we want you!We're looking for an MIS Executive to join our team at Digitide Solutions in Bangalore. In this role, you will be a key player in our Workforce Management (WFM) team, responsible for collecting, analyzing, and reporting on critical data to ensure operational excellence and help us make smarter, data-driven decisions.

Job Opening:

MIS Executive

Company Name:

DIGITIDE SOLUTIONS

Location:

Bangalore /Hyderabad /Chennai

Salary:

4 - 4.5 LPA

Professional Experience:

1-3 years in Workforce Management (Outbound MIS)

Education:

Any Graduate / Undergraduate

Roles And Responsibilities

Track daily volumes against forecasted volumes and compare scheduled headcount to actual headcount.Monitor Non-Productive time and collaborate with Team Leaders to proactively manage productivity and maintain the Service Level.Prepare intraday reports on staff attendance, Service Level Percentage (SL%) Abandonment Percentage (Abn%).Reconcile daily attendance with employee timesheets against schedules and time-in/time-out reporting.Manage changes to scheduling to ensure adequate daily resource coverage.Communicate with management and operations teams to ensure compliance with company standards.Maintain a running report of attendance incidents.Monitor attendance and schedule adherence.Process schedule trade requests for posted schedules and management requests for modifications of scheduling events (meetings, training, etc.).Provide analytical support for special projects.Collaborate with the Fulfillment Operations Department Management to identify opportunities to further optimize our workforce.Collate data prepare Management Information Systems (MIS) as per timelines and maintain the database.Ensure data facilitates and drives key decision points for process improvement and new initiatives.Ensure accuracy validity of all data and maintain data privacy.

Perform Any Other Related Duties As Required Or Assigned.

Key Deliverables

Manage the entire WFM process.Monitor and analyze real-time information for the process.Design, prepare, and maintain MIS and dashboards.

Key Skills

Strong understanding of Outbound MIS and the WFM process.Connectivity and Dialer knowledge.Proficiency in data churning and scrubbing.Knowledge of key metrics such as Attrition, Shrinkage, Average Handling Time (AHT), and Service Level Agreement (SLA).This job is provided by Shine.com