Microsoft Operations Engineer

Job title: Microsoft Operations Engineer

Work schedule: M-F Day Shift

Travel requirements: Minimal

Summary of position: A Microsoft Operations Engineer is responsible for the effective management, maintenance, and optimization of Microsoft systems and technologies within an organization.

Job duties:

1. System Management: Monitoring and managing Microsoft servers, applications, and services to ensure optimal performance and reliability.

2. Troubleshooting: Identifying and resolving technical issues related to Microsoft technologies, including Windows Server, Active Directory, and Microsoft Office applications.

3. Cloud Services: Managing cloud-based services, particularly those related to Microsoft Azure, and ensuring proper configuration, security, and scaling.

4. Automation and Scripting: Developing and implementing scripts for automation of routine tasks to improve efficiency and reduce human errors.

5. Collaboration: Working closely with software developers, system architects, and other IT teams to support the development and deployment of applications.

6. Security Assurance: Implementing security best practices and monitoring for vulnerabilities within the Microsoft ecosystem.

7. Documentation and Reporting: Maintaining detailed documentation of system configurations, procedures, and incidents for compliance and future reference.

Technical Skills:

1. Windows Server Management: Proficiency in installing, configuring, and managing Windows Server operating systems.

2. Active Directory: Understanding of Active Directory deployment, maintenance, and troubleshooting for user and resource management.

3. Microsoft Azure: Knowledge of Azure services, including virtual machines, networking, storage, and security configurations.

4. Scripting and Automation: Experience with PowerShell or other scripting languages to automate tasks and improve operational efficiency.

5. Networking Fundamentals: Understanding of networking concepts, protocols (TCP/IP, DNS, DHCP), and troubleshooting network issues.

6. Backup and Recovery: Knowledge of data backup solutions and disaster recovery planning for Microsoft environments.

7. Monitoring Tools: Familiarity with monitoring and performance tuning tools, such as System Center Operations Manager (SCOM), Azure Monitor, or third-party solutions.

8. Security Best Practices: Awareness of security protocols, antivirus solutions, and compliance standards relevant to Microsoft systems.

Education: Bachelors or 3-5 experience

Soft Skills:

1. Problem-Solving: Ability to diagnose issues effectively and develop solutions swiftly in a high-pressure environment.

2. Communication: Strong verbal and written communication skills for collaborating with cross-functional teams and documenting processes.

3. Attention to Detail: Meticulousness in managing system configurations and documenting changes.

4. Teamwork: Ability to work collaboratively with others in an IT environment, fostering a cooperative and supportive atmosphere.

5. Adaptability: Flexibility to learn new technologies and tools as the Microsoft ecosystem evolves.

Key performance indicators: Key performance indicators (KPIs) for a Microsoft Operations Engineer Deployment frequency Change failure rate Cycle time, lead time Average downtime Incident resolution time System availability.