Meta Master Data Coordinator

Meta Master Data Coordinator

Req number:

R6279

Employment type:

Full time

Worksite flexibility:

Hybrid

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Meta Master Data Coordinator ready to take us to the next level! If you understand ERP/master data systems (AX, D365, SAP, or equivalent and are looking forward to your next career move, apply now

This position will

What You’ll Do

• Create, validate, and maintain master data for all product categories, Contact Lenses, FSV, SF, RX, Frames, Sunglasses, Readers, VA’s, and other non-lens categories — in META systems and applications.
• Perform sanity checks and ensure accuracy in LMS, ERP, and related platforms.
• Set up calculation configurations and packages in CDMS; track and manage setup requests. Maintain the META master data referential.
• -Align priorities with the META Lead and relevant stakeholders.
• Communicate progress, timelines, and issue resolutions to regions and departments. Collaborate with cross-functional teams (e.g., Globe Frames, WWPRO/Globe Lens, CATMAN, IT support teams) to complete assigned tasks.
• Provide 2nd and 3rd level support for master data issues escalated by customers or internal teams.
• Identify root causes, apply corrective/preventive actions, and follow proper escalation procedures.
• Propose improvements in master data processes and technical solutions to facilitate faster product introductions.
• Monitor KPIs (volume, efficiency, accuracy) and report regularly.

What You'll Need

• Bachelor’s or Master’s degree in IT, Science, or related field.
• 2–3 years in customer service, IT application support, or master data management (preferably in FMCG, retail, or medical devices). Experience in ERP/master data systems (AX, D365, SAP, or equivalent).
• Basic to intermediate Microsoft Excel skills.
• Basic analysis and problem-solving skills.
• SQL / MSSQL knowledge (preferred).
• Knowledge of product master database management and ERP product management applications.
• Strong verbal and written English communication.
• Proactive, quick learner, adaptable, and detail-oriented.
• Able to work independently and in a team.

Physical Demands

• Sedentary work that involves sitting or remaining stationery most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.