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MEGA WALK IN | TELUS Digital | YMCA | Technical Chat or Voice Support

MEGA WALK IN | TELUS Digital | YMCA | Technical Chat or Voice Support

TELUS International

0 - 5 years

3 Lacs

Noida

Posted:1 month ago| Platform:

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Skills Required

Technical Support technical chat Customer Service L1 Support Broadband Wifi Devices ISP Router Telecommunication Telecom Technical Voice Process International Voice Modem Internet WiFi

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & Responsibilities Works with customers on call or Chat (Back office) to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality. Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Schedules a technician dispatch for on-site service calls when necessary. Escalates appropriate technical issues to upper-level technical support when needed. Preferred Candidate Profile Need minimum 1 yr of experience in internet troubleshooting in BPO Industry. Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting Have worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues Educational Qualification :Any Graduate, Post Graduate can apply Freshers with Graduation can apply for voice role Excellent communication in English. Comfortable working with 24*7 Environment Job Location - Sector 135 Noida (Work from Office) Perks and Benefits Salary: Upto 3.75 LPA Both side cab facilities (Upto 35 kms from office location) Medical Insurance Life Insurance Interview Process HR Round Online Assessment Operations Round

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TELUS International

Telecommunications / Customer Experience

Edmonton

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MEGA WALK IN | TELUS Digital | YMCA | Technical Chat or Voice Support