Medical Counselor

As a Medical Counselor, your role will involve a variety of responsibilities to ensure effective communication and support for patients and healthcare professionals. **Role Overview:** You will be responsible for conducting telephonic counseling sessions with patients and their families, providing emotional support, and offering information about available healthcare resources. Additionally, you will be required to collaborate with healthcare professionals to facilitate optimal patient care and coordinate appointments to ensure patient and doctor preferences align. **Key Responsibilities:** - Conduct outbound calls to potential leads and qualify them based on predefined criteria. - Introduce company products/services to leads and explain their benefits. - Conduct counseling sessions with patients and their families, both over the phone and in person. - Initiate and maintain communication channels with healthcare professionals to facilitate collaborative efforts for patient care. - Coordinate with the operation team for biopsy and implant procedures. - Check doctors" availability, arrange appointments, and confirm details with patients. - Follow up with patients after appointments, address their concerns, and pass on important details to medical staff if needed. - Maintain accurate patient records, including personal information, medical history, and counseling sessions. - Keep track of scheduled appointments and update patient records accordingly. **Qualifications Required:** - Excellent communication skills and a patient-centric approach. - Ability to handle sensitive medical information with confidentiality and professionalism. Please note that any additional details about the company were not provided in the job description.,