Job Title: Founder’s Office Associate Location: Pune, India Experience: 3–6 years Employment Type: Full-time About ALIV Regenerative Wellness ALIV is a next-generation regenerative wellness clinic based in Pune, co-founded by Rishi Tandulwadkar and led clinically by renowned IVF and regenerative medicine expert Dr. Sunita Tandulwadkar. We offer an integrated ecosystem of advanced regenerative therapies, wellness diagnostics, and aesthetic services aimed at holistic healing and rejuvenation. Role Overview We are looking for a highly organized, trustworthy, and proactive Executive Assistant / Founder’s Office Associate to work closely with the Founder. This is a high-impact role that blends administrative excellence with strategic coordination, ideal for someone who wants to learn from the inside out how a modern healthcare business is built. Key Responsibilities Executive & Administrative Support Manage the Founder’s daily schedule, appointments, and travel arrangements. Handle calls, emails, calendar invites, and personal tasks with discretion and efficiency. Act as the point of contact between the Founder and internal/external stakeholders. Project Coordination Track action items, meeting outcomes, and project progress across departments. Assist in preparing presentations, reports, decks, and documentation for leadership meetings and investor reviews. Coordinate internal initiatives in collaboration with marketing, medical, and operations teams. Operational Support Maintain dashboards, OKRs, and timelines for strategic projects. Follow up with team members to ensure timely completion of critical deliverables. Manage confidential information and high-sensitivity communications with integrity. Strategic Input Conduct research and background briefs for meetings, partnerships, or product/service ideas. Brainstorm and support execution of new initiatives in wellness, tech, or customer experience. Represent the Founder in select meetings or reviews where required. Required Qualifications Bachelor’s degree in Business, Healthcare, or related field (MBA preferred). 3–6 years of experience as an EA, Chief of Staff Associate, or Founder’s Office Executive. Exceptional verbal and written communication. Highly organized, reliable, and able to manage multiple workstreams in a dynamic environment. Strong MS Office and Google Workspace skills; familiarity with tools like Notion, Asana, or Trello is a plus. High level of discretion and professionalism. Preferred Attributes Prior experience in a startup, healthcare, wellness, or consulting environment. Strong problem-solving and ownership mindset. Positive attitude with a willingness to adapt and learn across domains. Ability to handle ambiguity and fast-paced decision-making. What We Offer Direct exposure to the founder’s vision, leadership, and strategy. A high-responsibility role with tremendous learning and growth potential. Opportunity to be part of a pioneering wellness brand in India. Show more Show less
Job Title: Client Experience Executive Location: Pune/Mumbai Reports To: Medical Counselor/Coordinator Position Type: Full-Time About ALIV Regenerative Wellness: ALIV Regenerative Wellness is a pioneering healthcare brand specializing in cutting-edge regenerative therapies, IV drip treatments, and personalized wellness solutions. We are committed to providing exceptional, evidence-based, patient-centered care. Role Summary: The Client Experience Executive serves as the face of ALIV, creating a welcoming and professional environment for all visitors and clients. Leveraging exceptional hospitality and customer service skills, this role ensures a seamless client experience from arrival to departure. Key Responsibilities: Warmly greet clients and visitors, ensuring an immediate, friendly, and professional reception. Coordinate client appointments, confirmations, reminders, and manage the overall scheduling calendar efficiently. Handle incoming calls, emails, and inquiries professionally and courteously, providing accurate information or redirecting queries appropriately. Provide exceptional client service by proactively addressing client needs, questions, or concerns to maintain a high-quality patient experience. Assist in maintaining accurate client records, documentation, and ensure confidentiality of client information. Coordinate effectively with internal departments to ensure smooth client management and flow within the clinic. Maintain a tidy, welcoming, and professional reception area. Support in billing, invoicing, and financial transactions accurately and efficiently. Proactively solicit client feedback and suggestions for continuous improvement in client experience. Handle complaints gracefully, escalating complex issues promptly and appropriately. Qualifications & Experience: 2+ years of relevant experience in hospitality, aviation, customer service, or front office roles preferred. Previous experience as an air hostess or similar role in customer-focused industries highly desirable. Excellent communication, interpersonal, and organizational skills. Proficiency in English and local languages (written and verbal). Familiarity with scheduling tools, CRM systems, or client management software preferred. Professional demeanor, enthusiastic attitude, and customer-centric mindset. Personal Attributes: Warm, welcoming personality with a positive attitude. High emotional intelligence, empathy, and ability to build rapport quickly. Strong problem-solving skills with an ability to handle stressful situations calmly. Detail-oriented, proactive, and self-motivated. Why Join ALIV: Opportunity to join an innovative and fast-growing wellness brand. Work in a positive, supportive, and growth-oriented environment. Competitive salary and opportunities for professional development.
You will be working as a Client Experience Executive at ALIV Regenerative Wellness, a pioneering healthcare brand specializing in regenerative therapies and personalized wellness solutions. Your role will involve creating a welcoming and professional environment for clients and visitors, ensuring a seamless experience from arrival to departure. Your responsibilities will include warmly greeting clients and visitors, managing appointments and scheduling efficiently, handling inquiries professionally, providing exceptional client service, maintaining client records with confidentiality, coordinating with internal departments, ensuring a tidy reception area, supporting in billing and financial transactions, soliciting client feedback for improvement, and handling complaints gracefully. To excel in this role, you should have at least 2 years of experience in hospitality or customer service, excellent communication and organizational skills, proficiency in English and local languages, familiarity with scheduling tools, CRM systems, or client management software, and a customer-centric mindset. Personal attributes such as a warm personality, high emotional intelligence, strong problem-solving skills, attention to detail, and a proactive attitude will be essential for success in this role. Joining ALIV will offer you the opportunity to work in an innovative and fast-growing wellness brand, in a positive and supportive environment, with a competitive salary and prospects for professional development.,
We are a leading healthcare provider specializing in advanced surgical care and patient-centered services. We are looking for a dedicated Medical Counselor / Assistant to Surgeon with an BHMS, BAMS, MBBS degree to assist in patient consultations, counseling, pre-operative and post-operative care. This role is integral to ensuring seamless clinical operations and optimal patient outcomes. Job Overview: The ideal candidate will work closely with the surgeon in all aspects of patient care, from initial consultation through surgery and recovery. The role involves a mix of clinical and procedural responsibilities, requiring excellent medical knowledge, strong interpersonal skills, and the ability to function effectively in a fast-paced surgical environment. Key Responsibilities: Patient Consultation & Counseling: • Assist the surgeon during consultations by reviewing patient medical histories, summarizing key findings, and ensuring accurate documentation. • Provide medical counseling to patients about diagnoses, treatment options, and surgical plans in an empathetic and clear manner. • Address patient questions and concerns, ensuring they understand the procedure, associated risks, and recovery process. Pre-Operative Care: • Ensure all pre-operative preparations are complete, including coordinating necessary diagnostic tests, lab results, and medical clearances. • Explain pre-operative instructions to patients, such as fasting requirements, medication protocols, and preparation steps. • Ensure surgical instruments, supplies, and the operating room are prepped according to procedural requirements. Post-Operative Care & Follow-Up: • Provide detailed post-operative instructions, including medication schedules, wound care protocols, and activity restrictions. • Coordinate and schedule follow-up visits, and assist in monitoring patient recovery. • Support patients with guidance and reassurance throughout their recovery process. Administrative Duties: • Maintain detailed and accurate patient records, including pre- and post-operative notes and follow-up documentation. • Coordinate with the surgical and administrative teams to schedule surgeries and manage related documentation. • Oversee inventory of surgical and clinical supplies, ensuring timely restocking. Requirements: • Education: MBBS degree from a recognized medical college, with full registration under the Medical Council of India (MCI) or equivalent. • Experience: Minimum 1-2 years of clinical experience; experience assisting in surgical procedures is preferred. • Strong knowledge of medical and surgical procedures, instruments, and aseptic techniques. • Excellent communication and counseling skills to address patient concerns and queries effectively. • Proficiency in medical documentation and familiarity with electronic health record systems. Preferred Qualifications: • Experience in assisting with both minor and major surgical procedures. • Knowledge of pre- and post-operative care protocols and ability to educate patients effectively. • Advanced certifications in surgical assistance or related specialties are a plus.
Job Title: Client Experience Executive Location: Pune/Mumbai Reports To: Medical Counselor/Coordinator Position Type: Full-Time About ALIV Regenerative Wellness: ALIV Regenerative Wellness is a pioneering healthcare brand specializing in cutting-edge regenerative therapies, IV drip treatments, and personalized wellness solutions. We are committed to providing exceptional, evidence-based, patient-centered care. Role Summary: The Client Experience Executive serves as the face of ALIV, creating a welcoming and professional environment for all visitors and clients. Leveraging exceptional hospitality and customer service skills, this role ensures a seamless client experience from arrival to departure. Key Responsibilities: Warmly greet clients and visitors, ensuring an immediate, friendly, and professional reception. Coordinate client appointments, confirmations, reminders, and manage the overall scheduling calendar efficiently. Handle incoming calls, emails, and inquiries professionally and courteously, providing accurate information or redirecting queries appropriately. Provide exceptional client service by proactively addressing client needs, questions, or concerns to maintain a high-quality patient experience. Assist in maintaining accurate client records, documentation, and ensure confidentiality of client information. Coordinate effectively with internal departments to ensure smooth client management and flow within the clinic. Maintain a tidy, welcoming, and professional reception area. Support in billing, invoicing, and financial transactions accurately and efficiently. Proactively solicit client feedback and suggestions for continuous improvement in client experience. Handle complaints gracefully, escalating complex issues promptly and appropriately. Qualifications & Experience: 2+ years of relevant experience in hospitality, aviation, customer service, or front office roles preferred. Previous experience as an air hostess or similar role in customer-focused industries highly desirable. Excellent communication, interpersonal, and organizational skills. Proficiency in English and local languages (written and verbal). Familiarity with scheduling tools, CRM systems, or client management software preferred. Professional demeanor, enthusiastic attitude, and customer-centric mindset. Personal Attributes: Warm, welcoming personality with a positive attitude. High emotional intelligence, empathy, and ability to build rapport quickly. Strong problem-solving skills with an ability to handle stressful situations calmly. Detail-oriented, proactive, and self-motivated. Why Join ALIV: Opportunity to join an innovative and fast-growing wellness brand. Work in a positive, supportive, and growth-oriented environment. Competitive salary and opportunities for professional development.
We are a leading healthcare provider specializing in advanced surgical care and patient-centered services. We are looking for a dedicated Medical Counselor / Assistant to Surgeon with an BHMS, BAMS, MBBS degree to assist in patient consultations, counseling, pre-operative and post-operative care. This role is integral to ensuring seamless clinical operations and optimal patient outcomes. Job Overview: The ideal candidate will work closely with the surgeon in all aspects of patient care, from initial consultation through surgery and recovery. The role involves a mix of clinical and procedural responsibilities, requiring excellent medical knowledge, strong interpersonal skills, and the ability to function effectively in a fast-paced surgical environment. Key Responsibilities: Patient Consultation & Counseling: Assist the surgeon during consultations by reviewing patient medical histories, summarizing key findings, and ensuring accurate documentation. Provide medical counseling to patients about diagnoses, treatment options, and surgical plans in an empathetic and clear manner. Address patient questions and concerns, ensuring they understand the procedure, associated risks, and recovery process. Pre-Operative Care: Ensure all pre-operative preparations are complete, including coordinating necessary diagnostic tests, lab results, and medical clearances. Explain pre-operative instructions to patients, such as fasting requirements, medication protocols, and preparation steps. Ensure surgical instruments, supplies, and the operating room are prepped according to procedural requirements. Post-Operative Care & Follow-Up: Provide detailed post-operative instructions, including medication schedules, wound care protocols, and activity restrictions. Coordinate and schedule follow-up visits, and assist in monitoring patient recovery. Support patients with guidance and reassurance throughout their recovery process. Administrative Duties: Maintain detailed and accurate patient records, including pre- and post-operative notes and follow-up documentation. Coordinate with the surgical and administrative teams to schedule surgeries and manage related documentation. Oversee inventory of surgical and clinical supplies, ensuring timely restocking. Requirements: Education: MBBS degree from a recognized medical college, with full registration under the Medical Council of India (MCI) or equivalent. Experience: Minimum 1-2 years of clinical experience; experience assisting in surgical procedures is preferred. Strong knowledge of medical and surgical procedures, instruments, and aseptic techniques. Excellent communication and counseling skills to address patient concerns and queries effectively. Proficiency in medical documentation and familiarity with electronic health record systems. Preferred Qualifications: Experience in assisting with both minor and major surgical procedures. Knowledge of pre- and post-operative care protocols and ability to educate patients effectively. Advanced certifications in surgical assistance or related specialties are a plus. Show more Show less
Location: Pune, India Experience: 37 years Employment Type: Full-time About ALIV Regenerative Wellness ALIV is a cutting-edge regenerative wellness clinic located in Pune, offering specialized treatments in aesthetic medicine, longevity science, and holistic healing. Our team is composed of expert doctors, clinical specialists, and wellness professionals committed to delivering personalized, world-class care. Role Overview We are seeking experienced and compassionate Staff Nurses with ICU and Pediatric experience to join our growing clinical care team. You will play a key role in supporting advanced medical treatments, monitoring patient well-being, and ensuring clinical excellence across adult and pediatric populations in a premium wellness setting. Key Responsibilities Clinical & Patient Care Provide high-quality nursing care in accordance with clinical protocols and the ALIV care philosophy. Monitor vital signs and patient conditions in real-time, especially during regenerative, infusion, or procedural treatments. Administer prescribed medications, IV therapies, regenerative injectables, and assist with minor procedures under physician supervision. ICU/High Dependency Responsibilities Manage acute care needs and maintain vigilance over patients with critical parameters. Provide post-procedure recovery support with continuous monitoring and emergency preparedness. Use ICU-grade monitoring equipment and escalate issues promptly to physicians. Pediatric Nursing Deliver warm, competent care to pediatric patients undergoing diagnostic or therapeutic procedures. Communicate empathetically with both children and their guardians to ensure comfort and clarity. Monitor growth indicators, nutrition, and overall well-being during child-oriented wellness protocols. Documentation & Compliance Maintain detailed nursing notes, patient charts, medication logs, and care plans in EMR systems. Adhere strictly to patient safety protocols, infection control standards, and NABH guidelines where applicable. Team Collaboration Work closely with physicians, therapists, front desk, and administrative teams to ensure seamless patient journeys. Participate in regular training sessions, mock drills, and nursing audits. Required Qualifications GNM / B.Sc Nursing from a recognized institution; valid registration with Nursing Council. 37 years of clinical experience, with minimum 1 year in ICU/critical care setup and 1 year in pediatric care. Proficiency in patient monitoring systems, oxygen therapy, and emergency response protocols. Basic knowledge of wellness, regenerative, or integrative medicine practices (training will be provided). Desired Attributes Calm and composed demeanor in high-pressure situations. Excellent interpersonal and communication skills. Ability to maintain patient confidentiality and empathy across age groups. Positive attitude toward wellness and preventive healthcare. What We Offer Opportunity to be part of a futuristic, holistic care model. Hands-on exposure to regenerative treatments, premium care protocols, and international wellness standards. Competitive salary and shift-based allowances. Regular clinical upskilling and certification support. Show more Show less
About ALIV ALIV is a regenerative wellness clinic offering personalized IV therapies and Autologous Cell Therapy. We focus on preventative care and healthy aging. Role Summary Own ALIV's organic social presence end to endbuild engagement, organic followers, and brand trust across platforms. Lead founder/doctor personal branding to make complex medical topics simple and relatable for the Indian audience. Key Responsibilities Strategy & Calendar: Define platform-wise goals, content pillars, and a monthly/weekly calendar (IG, YouTube/Shorts, LinkedIn, X). Personal Branding: Plan and produce thought-leadership posts, founder stories, clinic behind-the-scenes, Q&As, and media features. Content Production: Write hooks/captions, script Reels, shoot/edit short videos, design posts/carousels, and brief designers/creators. Education-first Storytelling: Turn medical inputs into easy, accurate, patient-friendly content (FAQs, myths vs facts, outcomes, care tips). Community & DM Flow: Handle comments/DMs, build UGC/testimonial pipelines (with consent), escalate medical queries to clinicians. Growth & Collaboration: Run organic collabs with creators/patients, employee-advocacy, and micro-communities (WhatsApp/FB/Telegram). Analytics & Iteration: Track KPIs, A/B test hooks/formats, report insights, and refine weekly. Compliance: Ensure medical accuracy, no false claims, proper disclaimers, before/after usage norms, and adherence to clinic SOPs. Must-Have Skills 35+ years in organic social; portfolio of growth + engagement results. Strong copywriting (clear, crisp, Indian audience savvy) + basic video editing/design (Reels, Shorts, Canva/CapCut/Adobe). Proven personal branding work for founders/doctors/leaders. Comfortable translating medical inputs into simple content; fluent in English + Hindi/Marathi (or local language). Hands-on with Meta Business Suite, LinkedIn, YouTube Studio, UTMs/GA4, and social listening. Good to Have Healthcare/wellness brand experience. Basic SEO for social, newsletter coordination, and blog repurposing. Experience managing freelancers/creators and studio shoots. KPIs (Organic) Engagement rate (ER) & saves/shares Non-paid reach & follower growth Profile visits ? DMs/website clicks (tracked with UTMs) Content output consistency (cadence) Positive brand mentions & response time Sample Content Pillars Therapy 101: IV, PRP/PRFM, Autologous Cell Therapy explained simply Safety & Protocols: SOPs, hygiene, ethics, consent Founders Voice: Opinions, case learnings (de-identified), events, awards Lifestyle & Prevention: Habit tips, checklists, myth-busting Clinic Moments: BTS, team, patient journey highlights (with consent) What We Offer Clear medical review pipeline and training on ALIV protocols Creative freedom with data-backed decision making Growth path: Senior SMM / Brand & Community Lead
Job Title: Client Experience Executive/ Front Desk Executive Location: Mumbai Reports To: Medical Counselor/Coordinator Position Type: Full-Time About ALIV Regenerative Wellness: ALIV Regenerative Wellness is a pioneering healthcare brand specializing in cutting-edge regenerative therapies, IV drip treatments, and personalized wellness solutions. We are committed to providing exceptional, evidence-based, patient-centered care. Role Summary: The Client Experience Executive serves as the face of ALIV, creating a welcoming and professional environment for all visitors and clients. Leveraging exceptional hospitality and customer service skills, this role ensures a seamless client experience from arrival to departure. Key Responsibilities: Warmly greet clients and visitors, ensuring an immediate, friendly, and professional reception. Coordinate client appointments, confirmations, reminders, and manage the overall scheduling calendar efficiently. Handle incoming calls, emails, and inquiries professionally and courteously, providing accurate information or redirecting queries appropriately. Provide exceptional client service by proactively addressing client needs, questions, or concerns to maintain a high-quality patient experience. Assist in maintaining accurate client records, documentation, and ensure confidentiality of client information. Coordinate effectively with internal departments to ensure smooth client management and flow within the clinic. Maintain a tidy, welcoming, and professional reception area. Support in billing, invoicing, and financial transactions accurately and efficiently. Proactively solicit client feedback and suggestions for continuous improvement in client experience. Handle complaints gracefully, escalating complex issues promptly and appropriately. Qualifications & Experience: 5+ years of relevant experience in hospitality, aviation, customer service, or front office roles preferred. Previous experience as an air hostess or similar role in customer-focused industries highly desirable. Excellent communication, interpersonal, and organizational skills. Proficiency in English and local languages (written and verbal). Familiarity with scheduling tools, CRM systems, or client management software preferred. Professional demeanor, enthusiastic attitude, and customer-centric mindset. Personal Attributes: Warm, welcoming personality with a positive attitude. High emotional intelligence, empathy, and ability to build rapport quickly. Strong problem-solving skills with an ability to handle stressful situations calmly. Detail-oriented, proactive, and self-motivated. Why Join ALIV: Opportunity to join an innovative and fast-growing wellness brand. Work in a positive, supportive, and growth-oriented environment. Competitive salary and opportunities for professional development.
About ALIV ALIV is a regenerative wellness clinic offering targeted IV therapies, PRP/PRFM, and Autologous Cell Therapyfocused on prevention and healthy aging for Indian audiences. Role Summary A multi-disciplinary marketer who can set direction and run the playbook across brand, content, and performance. You'll turn medical expertise into simple, trusted narratives, grow organic presence, and build a predictable demand engine in a startup-scaling environment. Key Objectives 1. Align the team with ALIV's goals for awareness, audience education, and expansion. 2. Act as strategist + mentor, enabling efficient, collaborative execution. 3. Own end-to-end planning ? execution ? optimization with measurable results. Primary Responsibilities 1) Strategy & Planning Build a marketing roadmap (short + long term) with budgets and targets. Design campaign frameworks for awareness, qualified leads, and perspective shifts (myths vs facts, safety, outcomes). Create city-specific plans for new locations (regional language & audience nuances). Track trends in regenerative medicine, wellness, and healthcare marketing. 2) Team Leadership & Coordination Run weekly huddles; set priorities, remove blockers, enforce timelines. Coach creators/editors; give clear briefs and actionable feedback. Drive a culture of accountability, innovation, and shared success. 3) Execution Oversight Guard brand voice, ethics, and compliance in all content/campaigns. Approve final creatives, copies, landing pages; step in for proofing/campaign setup when needed. Lead influencer/partner collaborations aligned with ALIV's values. 4) KPI Management & Optimization Define metrics: traffic, engagement, qualified leads, consult bookings, ROAS/CAC. Review GA4/UTMs/CRM dashboards weekly; run A/B tests (hooks, creatives, LPs). Implement corrective actions; report weekly/monthly/quarterly to CEO. 5) Cross-Functional Collaboration Work with the medical team for scientific accuracy and responsible claims. Align with CEO on positioning and expansion goals. Support HR on marketing hiring/training needs. Key Deliverables Annual strategy split into quarterly campaigns. Regular performance reports and team productivity snapshots. Region-specific campaign proposals. Playbooks/SOPs for campaigns, tools, and workflows. Additional Focus Areas Crisis Management: Prepared responses; contingency plans for key launches. Process Improvement: PM tool (Asana/Trello), template & asset repository. Growth & Experiments: Test new channels (podcasts, native, communities); competitor scans for differentiation. Training: Upskill team on platforms (e.g., Taboola, DV360) and soft skills. Challenges You'll Tackle Balancing big-picture strategy with hands-on execution. Coordinating multi-channel campaigns under deadlines. Keeping the team motivated and aligned during busy cycles. KPIs Qualified leads & consult bookings (CPL, CAC, show-up rate) ROAS, LP conversion, session?enquiry rate Organic engagement rate, saves/shares, follower growth, non-paid reach GMB visibility, review volume/quality, response time Cadence adherence and SOP compliance 90-Day Outcomes 30 days: Audit, positioning brief, content pillars, tracking hygiene, baseline dashboards. 60 days: Always-on calendar; 23 winning ad creatives; LP v1 + A/B tests; DM/lead SOP live. 90 days: Creator/partner pilot, referral loop, monthly growth ritual; visible lift in qualified consults. Qualifications 57 years across brand + performance (healthcare/wellness/consumer preferred). Portfolio showing organic growth, content that educates, and improved lead quality/ROAS. Strong copy for Indian audiences (English + Hindi/Marathi or local); can brief design/video. Hands-on with Meta & Google Ads, YouTube, LinkedIn, GA4/GTM/UTMs, CRM/automation (HubSpot/Zoho). Operator mindset: prioritisation, speed, documentation, data-driven decisions. What We Offer Autonomy with clear goals; medical review support and compliance guardrails. Growth path to Marketing Lead. Competitive salary + performance incentives.
Job Description: Founder's Office Brand, Community & Growth (ALIV Regenerative Wellness) Location: Mumbai/Pune? Type: Full-time? Mode: On site Reports to: Founder/CEO? Works with: Medical, Marketing, Ops, Clinics, Agencies About ALIV ALIV is a regenerative wellness clinic offering targeted IV therapies, PRP/PRFM , and Autologous Cell Therapy focused on prevention and healthy aging. Role Summary Be the founder's right hand. Drive brand building, community programs, and revenue growth. You'll turn ideas into plans, plans into repeatable playbooks, and keep execution on track across teams. Key Objectives Align day-to-day execution with ALIV's goals for awareness, education, and expansion . Act as a strategist + program manager + operator to move priorities to done. Drive pipeline and sales with tight lead handling, follow-ups, and partnerships. Primary Responsibilities 1) Strategy & Planning Build quarterly brand + growth roadmaps with clear targets, budgets, owners. Create campaign frameworks for awareness, qualified leads, and perspective shifts (myths vs facts, safety, outcomes). Draft city-launch playbooks (regional language, audience nuances, partners). Track trends in regenerative medicine & wellness marketing ; surface opportunities. 2) Brand & Content Ops Maintain brand voice, claims & compliance ; ensure medical accuracy with doctor sign-offs. Own the editorial calendar across social, blog, email, WhatsApp, webinars. Package founder/doctor narratives, case learnings (de-identified), awards, media. 3) Community & Partnerships Launch and grow WhatsApp/Telegram communities , webinar series, health camps. Build creator/KOL/doctor collaborations, referral and ambassador programs. Plan small events: talks, screenings, clinic open days; track outcomes. 4) Revenue & Pipeline Tighten the DM ? consult ? therapy funnel with SOPs and SLAs. Coordinate with front desk/counselors for lead routing, follow-ups, show-ups . Support landing pages, offers, and remarketing with the marketing team. 5) Program & Project Management Run weekly founder reviews : priorities, blockers, decisions, next steps. Implement and admin a PM tool (Asana/Trello/Notion); keep owners and timelines current. Vendor/agency coordination; negotiate scope, deliverables, and invoices. 6) Data, Reporting & Improvement Build dashboards (GA4, UTMs, CRM) for traffic, leads, consults, revenue . Publish weekly/monthly/quarterly reports and action items. Document SOPs, templates, checklists for repeatable execution. KPIs Qualified leads, consult bookings, show-up rate, therapy starts Community growth & engagement rate ; webinar registrations & attendance Campaign delivery on time/in-scope; SOP compliance Partner/influencer-led reach & assisted pipeline NPS/CSAT from events and post-consult feedback 90-Day Outcomes 30 days: Audit + priorities; brand/claims guardrails; PM tool live; baseline dashboards. 60 days: Always-on calendar; community program v1; DM/lead SOPs active; 12 city playbooks drafted. 90 days: Creator/partner pilot, quarterly growth review ritual; measurable lift in qualified consults . Qualifications 36 years across growth/brand/community/ops in startup or high-trust categories (healthcare/wellness a plus). Strong written & verbal communication (English + Hindi/Marathi or local); presentable and patient-friendly . Hands-on with GA4/GTM/UTMs, CRM (HubSpot/Zoho), Sheets/Excel, Slides/PPT ; comfortable with Canva/briefing designers. Bias to action, structured thinking, confidentiality, and owner's mindset. Nice to Have Experience running small events/webinars , community platforms, or ambassador programs. Basic CRO (LP wireframes), email/SMS automation, and local SEO/GMB hygiene. What We Offer Work directly with the founder; high ownership and clear goals. Medical review support and compliance guardrails. Growth path into Chief of Staff / Growth Lead based on outcomes.
Job Description: Guest Relations Executive ALIV Regenerative Wellness Location: Pune (Bund Garden) / Mumbai (Khar)? Type: Full-time? Mode: On-site Reports to: Clinic Operations Lead About ALIV ALIV is a regenerative wellness clinic offering targeted IV therapies, PRP/PRFM , and Autologous Cell Therapy , focused on prevention and healthy aging. Role Summary Be the warm, professional first point of contact for every visitor. You'll run the front desk , manage patient communication and payments (calls/WhatsApp/email), and handle key admin tasks to keep the clinic flowing smoothly. Key Responsibilities Reception & Patient Experience Welcome patients/attendants; manage check-in, queue, and seating with care and discretion. Explain basic clinic processes (registration, consent, payment, follow-up). Coordinate refreshments, comfort, and clinic ambience with housekeeping. Communication & Scheduling Own incoming calls, WhatsApp Business, emails; respond within SLA. Manage appointments, reminders, and rescheduling; reduce no-shows. Route medical questions to counselors/doctors; track closures. Admin & Front-Desk Ops Registration, consent form handling, ID verification, and file management. Billing support: estimate sharing, invoice creation, payment collection (cash/card/UPI), end-of-day reconciliation. Maintain front-desk logs: visitor, inquiry, feedback, and complaint register. Inventory cues for front-desk consumables; coordinate vendor/service calls. Recordkeeping & Compliance Update EMR/CRM accurately; protect patient privacy (HIPAA-like best practices). Follow clinic SOPs for safety, hygiene, consent, and incident reporting. Cross-Team Coordination Tight handoffs with counselors, nursing, and marketing for smooth patient journeys. Support small events/workshops (guest lists, check-ins, badges, feedback). Note: This is a non-clinical roleno diagnosing or prescribing. Must-Have Skills & Traits Presentable, warm, and polished communication (English + Hindi/Marathi or local). Strong phone etiquette, writing skills (WhatsApp/email), and active listening. Time management, multitasking, and calm under pressure. Basic numbers comfort for billing and daily cash/UPI reconciliation. Integrity, confidentiality, and empathy. Tools: Google Workspace (Docs/Sheets/Calendar), WhatsApp Business, basic POS/billing, EMR/CRM (training provided). Qualifications Graduate in Hospitality/Healthcare Administration/Commerce (preferred) or any discipline. 13 years in reception/guest relations/front office (hospital/clinic/hospitality preferred). Freshers with excellent communication and grooming may be considered. KPIs Response time & first-contact resolution (calls/DMs). Show-up rate and on-time starts; average wait time . Documentation accuracy and SOP compliance. Billing accuracy and EOD reconciliation success. Patient feedback/NPS for front-desk experience. 90-Day Outcomes 30 days: Master SOPs, phone/DM scripts, EMR/CRM; consistent check-in flow. 60 days: Reduced no-shows via reminders; zero-error EOD recon; feedback loop live. 90 days: Stable SLA adherence; improved NPS; ready to mentor a junior/front-desk temp. Work Hours & Compensation 7 to 10 hours work days, 6-days a week. Competitive salary + performance incentives.