Client Experience Executive

Job Title:

Location:

Reports To:

Position Type:

About ALIV Regenerative Wellness:

ALIV Regenerative Wellness is a pioneering healthcare brand specializing in cutting-edge regenerative therapies, IV drip treatments, and personalized wellness solutions. We are committed to providing exceptional, evidence-based, patient-centered care.

Role Summary:

The Client Experience Executive serves as the face of ALIV, creating a welcoming and professional environment for all visitors and clients. Leveraging exceptional hospitality and customer service skills, this role ensures a seamless client experience from arrival to departure.

Key Responsibilities:

• Warmly greet clients and visitors, ensuring an immediate, friendly, and professional reception.
• Coordinate client appointments, confirmations, reminders, and manage the overall scheduling calendar efficiently.
• Handle incoming calls, emails, and inquiries professionally and courteously, providing accurate information or redirecting queries appropriately.
• Provide exceptional client service by proactively addressing client needs, questions, or concerns to maintain a high-quality patient experience.
• Assist in maintaining accurate client records, documentation, and ensure confidentiality of client information.
• Coordinate effectively with internal departments to ensure smooth client management and flow within the clinic.
• Maintain a tidy, welcoming, and professional reception area.
• Support in billing, invoicing, and financial transactions accurately and efficiently.
• Proactively solicit client feedback and suggestions for continuous improvement in client experience.
• Handle complaints gracefully, escalating complex issues promptly and appropriately.

Qualifications & Experience:

• 2+ years of relevant experience in hospitality, aviation, customer service, or front office roles preferred.
• Previous experience as an air hostess or similar role in customer-focused industries highly desirable.
• Excellent communication, interpersonal, and organizational skills.
• Proficiency in English and local languages (written and verbal).
• Familiarity with scheduling tools, CRM systems, or client management software preferred.
• Professional demeanor, enthusiastic attitude, and customer-centric mindset.

Personal Attributes:

• Warm, welcoming personality with a positive attitude.
• High emotional intelligence, empathy, and ability to build rapport quickly.
• Strong problem-solving skills with an ability to handle stressful situations calmly.
• Detail-oriented, proactive, and self-motivated.

Why Join ALIV:

• Opportunity to join an innovative and fast-growing wellness brand.
• Work in a positive, supportive, and growth-oriented environment.
• Competitive salary and opportunities for professional development.