Medical Counselor

Job Summary:

The Counsellor is responsible for providing complete pre-operative and post-operative guidance to patients, ensuring they are well-informed about their procedures, lens options, costs, and pre-surgery instructions. The role also involves coordinating between patients, doctors, anesthetists, billing, and insurance departments for smooth surgical scheduling and patient satisfaction.

Key Responsibilities:

1. Patient Counselling & Information:

Explain to patients the details of their surgery (e.g., cataract or other procedures).

Provide information about available lens types, anesthesia procedures, and the surgical process.

Ensure that patients clearly understand their treatment plan and address any questions or concerns they may have.

2. Pre-Operative Preparation:

Verify pre-operative fitness and ensure all required investigations and reports are complete.

Provide patients with a pre-operative checklist (investigations, eye drops, fasting, etc.).

3. Categorization of Patients: Classify patients accurately under the correct billing category

4. Surgery Scheduling: Allocate surgery dates based on the surgeons availability.

5. Provide detailed Pre-Operative Instructions to the patient regarding Breakfast and fasting, Medications to continue or stop, Eye drops to be used before surgery, Tentative reporting, and surgery timing

6. Documentation & Record Maintenance

7. Insurance Coordination:

Collect and verify insurance documents.

Fill and submit pre-authorization forms to the respective TPA with proper tariff details.

8. Coordination & Communication:

Liaise between doctors, patients, billing, and insurance teams to ensure smooth workflow.

Address patient and relative queries related to billing, insurance, and surgery.