Material Support Manager

Job Description

Job Title: Material Support Manager Job Description :Are you a natural problem-solver with a passion for customer satisfaction and a deep understanding of airline material management & supply chain logistics? Do you enjoy collaborating with diverse, cross-functional teams to resolve complex issues and drive continuous improvements? If you're someone who’s excited by the opportunity to make a real impact on customer satisfaction and operational success, we want to hear from yo u! Job Summary: As the regional Material Support Manager for the South Asia region, your primary responsibility will be to ensure regional customer satisfaction by acting as a business enabler. You will resolve complex customer issues autonomously by identifying key stakeholders within the network and providing tailored solutions to meet customer material and logistics nee ds.Collaborating closely with multiple cross-functional teams, you will help to uncover customer pain points, gather valuable feedback during customer visits as well as through other customer facing teams. In this role, you will manage regional action plans, drive key initiatives, and support the formal Customer Satisfaction Improvement Program (CSIP) to continuously enhance the overall customer experien ce. You are a part of the team that offers invaluable material support to our customers from various sites across the globe - China (Beijing), Singapore, UAE (Dubai), Denmark (Copenhagen), Germany (Hamburg) and the United States of America (Dulles, Miami and Atlant a). Primary Responsibilit ies: Provide regional material support for complex, systemic issues impacting customer satisfac tion.Offer reliable material and logistics support solutions to the assigned customer accounts and the regional Satair sales force, addressing time-critical, politically sensitive, and technically complex mat ters.Lead collaboration with internal business units to improve delivery performance, ensure process alignment in driving continuous improvements and facilitate customer satisfac tion.Analyze and isolate supply chain problems and safety related issues using the Airbus' legacy and Satair systems for root cause elimination with process owners and functional exp erts Ensure timely resolution of customer cases and complaints raised via Salesforce, acting as a business line representative of Satair Material & Logistics division in consultation with internal te ams. Steering Regional CSIP Activities as a Functional Representa tive: Facilitate the contact collection campaign and support the CSIP Material & Logistics Module rollout as part of regional and global survey man agementCo-develop regional and account-level action plans with proximity teams, ensuring communication and alignment with customer satisfaction initiatives from the regionParticipate in customer visits, accompanying Account Directors or Customer Support Directors, when required, to address material support and satisfaction issues Maintain strong relationships with Airbus Customer Services, including Field Service and Customer Support Directors, to stay updated on key initi atives Manage expectations of customers about applicable policies and contract standards by educating them appropriately when needed Additional Responsib ilities:Represent Satair at industry events, both regional and global, when ne cessary.Provision training to Satair customers on support-focused topics when requiredPerform other duties as assigned Qualified Experience and Training: Education: Required: Degree in Economics, Aeronautical Engineering, Supply Chain Management and/or Engineering / Industrial Engineering Experience: Required: 5+ years relevant work experience in aviation material supply chain and/or aircraft maintenance planning or airline procurementDesirable: Experience working with Airbus operators, in customer material & logistics support within after-sales, or aircraft production process es is a plus Trav el Required: This role requires frequent regional travel for business, including customer meetings and collaborating with internal stakeholders.Qualified Skills & Demonstrated Capabiliti es:Required: Strong interest in solving challenges within aviation after-sales supply cha in logistics.Exceptional interpersonal skills with proven ability to work effectively in a tea m environmentAbility to organize and manage project tasks, driving regional CSIP improvements to meet de sired targetsStrong decision-making abilities, resulting in innovative, creative, efficient and effective solutions for customers and internal stakeholdersGood knowledge of SAP (AP1 and/ or RPR modules) and Google applications. Familiarity with modern communication technologies, social media, and d igital tool s.Desirable: Familiarity with tools such as Salesforce and/ or Freshdesk, besides Airbus World applications, would be an advantage Knowledge of the Airbus and Satair organizational set up and commercially sound judgment skil ls are valued Communic ation Skills: Required: Fluency in English is mandatory (other language s are a plus).Ability to articulate complex technical issues to both customers and internal stakeholders, adjusting communication based on the audience.Excellent negotiation and presentation skills, with the ability to influence senior managers in commercially sensiti ve situations.Customer-focused, diplomatic approach, with a willingne ss to travel . This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sust ainable growth. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sus tainable growth. Show more Show less