Marketing Executive

Key Responsibilities 1. Lead & Inquiry Management Handle daily leads/inquiries from IndiaMART, TradeIndia, and marketplace messages. Respond to customer queries promptly and professionally. Follow up with interested buyers to convert leads into confirmed orders. Maintain CRM/lead status updates regularly. 2. Order Processing & Fulfillment Manage orders from Amazon Seller Central, Flipkart Seller Hub, and B2B platforms. Coordinate with the warehouse/logistics team for packing, shipping, and dispatch. Ensure all orders are processed within SLA timelines. Track shipments and resolve delivery issues. 3. Conversion Optimization Improve lead-to-order conversion rates through effective communication and follow-up. Recommend relevant products, offers, or alternatives to maximize sales. Analyze reasons for lost leads and implement improvement strategies. 4. Customer Communication Handle pre-sales and post-sales communication. Provide order updates, availability, pricing, and delivery information. Resolve customer complaints or escalate issues if needed. 5. Listing & Inventory Coordination Check product availability and update inventory on Amazon, Flipkart, IndiaMART, and TradeIndia. Coordinate with catalog teams for listing corrections, price updates, and stock levels. Ensure product listings reflect accurate pricing, shipping terms, and specifications. 6. Account Health & Compliance Monitor order defect rates, cancellation rates, and return rates. Maintain positive seller metrics on Amazon and Flipkart. Follow marketplace policies and ensure compliance. 7. Reporting & Analysis Prepare daily/weekly reports on leads, orders, conversions, cancellations, and returns. Track performance KPIs such as conversion rate, response time, and fulfillment accuracy. Suggest improvements to enhance sales performance and customer satisfaction