Manual QA Manager

Role Description

Manual QA Manager

This role is critical in maintaining the quality, stability, and user trust of a platform that handles real-time communication and sensitive information.

Key Responsibilities:

1. Test Planning & Case Design

• Analyze feature requirements and create detailed

  test plans

  ,

  test scenarios

  , and

  test cases

  for mobile (Android/iOS) and web platforms.
• Define edge cases and negative scenarios to ensure robustness and reliability.

2. Functional & Regression Testing

• Perform manual testing of

  chat features

  ,

  notifications

  ,

  media sharing

  ,

  group messaging

  , and

  encryption flows

  .
• Run

  regression tests

  before every release to ensure core features remain intact.
• Validate UI/UX across devices and platforms.

3. Bug Reporting & Reproduction

• Identify, document, and prioritize bugs using tools like

  Jira

  or

  Bugzilla

  .
• Reproduce and clearly describe issues, including steps to replicate, screenshots, and logs if needed.
• Work closely with developers to validate fixes and retest resolved issues.

4. Cross-Platform & Cross-Device Testing

• Test features across

  Android, iOS, and Web

  to ensure consistent functionality.
• Validate behavior under different network conditions, device types, and screen sizes.

5. User Acceptance Testing (UAT)

• Assist product owners and stakeholders during UAT phases.
• Help ensure that each release meets business requirements and provides a great user experience.

6. Test Documentation & Reporting

• Maintain clear and up-to-date documentation of test plans, cases, and test execution results.
• Generate test reports and quality metrics for internal use.

Required Qualifications

• 5+ years

  of experience in manual testing of web and mobile applications.
• Strong understanding of

  software testing life cycle (STLC)

  and

  defect life cycle

  .
• Experience testing

  real-time apps

  or messaging/chat applications is highly desirable.
• Familiarity with testing on both

  Android and iOS devices

  , as well as

  web browsers

  .
• Ability to write clear, concise, and comprehensive test cases and bug reports.
• Hands-on experience with tools like

  Jira

  ,

  TestRail

  ,

  Postman

  ,

  Charles Proxy

  , or

  Fiddler

  .
• Knowledge of REST APIs and how to validate API responses using manual tools.
• Good communication and collaboration skills.

Preferred Qualifications

• Prior experience working on a

  messaging app

  or communication product.
• Understanding of

  network-level debugging

  , socket communication, or encryption flows (a plus).
• Exposure to

  agile development processes

  and working in

  cross-functional teams

  .
• Familiarity with localization/internationalization testing.
• Experience in exploratory testing and usability testing.