Manager/Assistant Manager

About XBP

XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients. We are approximately 11,000 professionals strong, present across 20 countries, and support over 2,500 clients worldwide.

Training Strategy and Development: They own the training charter, which involves creating and executing training roadmaps. This includes designing standardized, competency-based training modules for new hires, existing staff, and leadership. They conduct training needs analysis (TNA) to identify skill gaps and create plans to address them.
Content Creation and Management: They develop and maintain training materials, such as manuals, job aids, and e-learning content. They ensure all training documentation is up-to-date with the latest industry regulations, such as HIPAA, and changes in payer policies.
Training Delivery and Evaluation: They facilitate live and virtual training sessions on a wide range of RCM topics, including medical coding (ICD-10, CPT, HCPCS), claims processing, denials management, and accounts receivable (AR) follow-up. They monitor and evaluate the effectiveness of training through assessments, surveys, and performance metrics, providing feedback to both trainees and leadership.
Team Leadership and Mentorship: They lead and mentor a team of RCM trainers and instructional designers, conducting "Train-the-Trainer" (TTT) programs to ensure consistency and quality across the team. They also participate in the recruitment process, including creating and administering domain-specific tests for new hires.
Process Improvement and Compliance: They work with other departments to identify process bottlenecks and implement training solutions to improve efficiency and reduce claim denials. They are responsible for ensuring all training content and processes are compliant with federal, state, and local healthcare regulations.

Hard Skills

Extensive RCM Domain Knowledge: A deep, end-to-end understanding of the revenue cycle, including patient registration, medical coding, billing, claims submission, payment posting, denials management, and accounts receivable.
Proficiency in RCM Systems: Hands-on experience with various RCM software, electronic health record (EHR) systems, and practice management systems (e.g., Epic, Cerner).

XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.