Manager

We are seeking an experienced Training and Development Assistant Manager to play a key role in executing our organizational training strategy, overseeing its implementation, and evaluating its outcomes. Your primary responsibilities will include identifying training and developmental needs, as well as spearheading appropriate training initiatives that foster loyalty within the firm. You will collaborate with various departments to ensure that employees are proficient in both their specific vertical and the overall requirements of the company. Ideal candidates for this position typically possess backgrounds in business, human resources, development, and education. Key Responsibilities: - Identifying and evaluating current and future training needs. - Developing comprehensive training and development plans tailored to individuals or groups. - Delivering training sessions for new hires, refresher courses, and any ad hoc training requests. - Partnering with operational teams to identify and deliver refresher training in a timely manner. - Proactively recommending enhancements to training processes and providing feedback on new launches or process modifications that may impact training. - Maintaining regular communication with clients and business stakeholders on training-related operational issues. - Setting and achieving individual training goals, such as trainer certifications, training remediation deadlines, and other relevant metrics. - Ensuring strong governance over all training activities and presenting them during reviews or governance meetings. - Developing, implementing, and tracking the effectiveness, success, and ROI of training programs periodically, and reporting on the outcomes. Qualifications: - Minimum of 8 years of overall experience, with at least 5 years in the banking sector. - Preferably experienced in Retail and Commercial Banking, specifically in areas such as Deposits Operations, New account review and maintenance, internal operations, account servicing, RDC, legal document processing, and reconciliations. - Proficient in Microsoft Office applications. - Strong skills in MIS reporting. - Customer-centric with exceptional written and verbal communication abilities. - Capable of working effectively under pressure in a fast-paced environment with minimal structure. - Detail-oriented with a data-driven approach. - Excellent organizational, multitasking, and time management skills.,