Manager-Transition & Transformation

Greetings for the day!!!

Please see below the Job description for the position of “Assistant General Manager”.

• Position : Senior Manager/Assistant General Manager
• Exp- 8+ Years
• CTC - 25LPA
• Job Type : Permanent
• Location : Pune

Business Growth &

Expansion

• Set up and Lead BOT's COE .

• Build Frameworks for the COE for Process Assessment, Feasibility

and Viability.

• Implement Pilot and then plan for scaling up.

• Provide BOT's as a service to RO

• To Program manage all migrations of business expansion for Org

• To lead the solutioning of the process that will be migrated as a part

of new business within the group

• Support the business development team with process and other

data to substaintiate the methodology

Seamless Business

Transition

• Support the business growth and expansion where required e.g.

Frameworks, earlier splits etc. and once there is agreement with the

business, takeover for the usual Transition path

• Prepare detailed transitions program plan with critical activities

clearly identified to move in scope processes and employees to the

Org as per the defined transition framework

• Prepare robust checklists in line with the Transition Framework for

seeking specific inputs from the business units / zones. Provide

sufficient orientation and training to the transition champions on the

overall transition framework, specific transition program and action

plan, along with the nuances in implementing transition processes.

• Drive execution of the transition plan along with the champions and

lead discussions with stakeholders to strive for seamless

processes/employees movement to the Org. Understand the

nuances of the processes or any tailored processes followed at the

unit / zone along with the reasons.

• Co-ordinate with different stakeholders like the Tower Heads, DH,

HOD,s, HR, Admin, IT, MR to ensure their respective task are aligned

to the overall plan and look for possible bottlenecks and take early

measures to overcome the same.

• Conduct regular governance meet, right communication and

leverage escalation path to ensure the project objectives are met in

a timely manner

• Lead Program management of key transformation and cross

functional projects initiated for Org for achieving the Productivity

and Excellence targets

Quality & Service

Management Excellence

• Implement governance and escalation framework basis the agreed

principle. Enable regular governance call with key stakeholders

internally and with customers to discuss performance dashboards,

highlight anomalies and suggest changes.

Continuous Capability

Improvement (Process,

People and Technology)

• Implement a robust review rhythm for timely assessing transition

activities across various processes.

• Review the instances and causes of deviation from the transition

plan and take necessary corrective and preventive measures to

reduce deviations.

• Review the reasons for positive deviations and check its applicability

in other processes on pilot basis. If successful, make necessary

changes in the transition process in consultation with the BT team

• Identify and propose improvement / innovative practices for

continuously improving transition process capabilities.

Risk Management &

Governance

• Ensure that Org service migration is in line with operating

procedures and best practices.

• Ensure effective implementation of identified risk controls

throughout the transition.

• Maintain accurate records and data pertaining to all transition and

support timely completion of process audits

Value Creation / Business

Impact

• Set up and Lead BOT's COE for Org.

• Build Frameworks for the COE for Process Assessment, Feasibility