Manager

Key ResponsibilitiesLead, train, and supervise the team of visa counsellors. Ensure accuracy and compliance in all visa applications submitted by the team. Develop and implement strategies to improve visa success rates. Stay updated with policy changes from embassies, immigration authorities, and universities. Maintain direct communication with embassies, consulates, and partner institutions. Prepare weekly/monthly MIS reports for visa applications and success rates. Resolve complex cases, escalations, or application rejections. Conduct periodic training sessions for staff on visa rules, documentation, and compliance. Collaborate with the sales and admissions teams to support business goals. Ensure the highest level of client satisfaction and ethical practices. Key Skills & RequirementsBachelor’s/Master’s degree (Business Administration, International Relations, or related field). 5+ years of experience in visa counselling/immigration services, with at least 2 years in a supervisory/managerial role. Strong leadership, decision-making, and people management skills. Excellent communication, networking, and negotiation abilities. Sound knowledge of multiple country visa policies (USA, UK, Canada, Australia, Schengen, etc.). Strong problem-solving skills and ability to handle pressure situations. Proficiency in documentation management and reporting.