Manager

• In-depth knowledge of Records Management processes, particularly in the housing sector
• Team-oriented mindset with the ability to collaborate effectively across departments
• Vendor management skills to oversee external partnerships and ensure high service standards
• Strong communication skills to liaise with internal teams, branch offices, and external vendors
• Attention to detail for maintaining accurate records and reports
• Proficiency in reporting and dashboards to provide insights and updates to management
• Oversee comprehensive tracking and management of files and dockets across the organization's entire portfolio
• Coordinate with branches to ensure prompt follow-up and resolution of pending files and dockets
• Perform quality control (QC) checks on files and dockets to ensure accuracy and compliance

FUNCTION:

DEPARTMENT:

SCOPE OF TRAVEL:

• KEY STAKEHOLDERS (INTERNAL):

  Operations, Credit, Sales

• KEY STAKEHOLDERS (EXTERNAL):

  Record Management Vendors

JOB OVERVIEW:

• Responsible for managing various processes in Records Management which includes complete end to end tracking of the files and dockets of the entire portfolio of the organization, publishing relevant MIS/Dashboards for the Management consumption and execut

REPORTING STRUCTURE:

QUALIFICATION:

EXPERIENCE:

JOB ROLE

KEY ROLES AND RESPONSIBILITIES:

• Lead and manage internal and external audits related to Records Management
• Prepare and publish detailed reports and dashboards, providing insights and updates for senior management and stakeholder
• Oversee comprehensive tracking and management of files and dockets across the organization's entire portfolio.
• Coordinate with branches to ensure prompt follow-up and resolution of pending files and dockets.
• Perform quality control (QC) checks on files and dockets to ensure accuracy and compliance.