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For Employers

Manager

Sriram Housing Finance Ltd

5 - 10 years

5 - 9 Lacs

mumbai

Posted:Just now| Platform:

Apply

Skills Required

team management channel sales process improvement business development analysis tracking performance improvement sales coordination excel marketing channel partners sop quality assurance leadership tally process quality communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Tele Collection
Training Quality Manager
This role focuses on standardizing training and quality processes across tele-calling collection partners
It involves driving performance improvements, implementing SOPs, monitoring vendor and caller effectiveness, and providing insights for process enhancements
Coordination with Tele calling center managers location wise

Key Stakeholders (External)

Skills and Competencies

Graduate
5yrs+ in the same domain
In dept knowledge on TNQ process
Focused group approach for performance enhancement
Hands on with excel PPT ACPT / BQ training / Paretto analysis / Fact finding
Team player Designing implementing various processes to deliver desired output

Key Roles/Responsibilities

Standardization of Training Quality process across Tele calling collection channel partners
Insight to internal management on process improvement implementation
Training tracking TC centers on product process
Quality SOPs defined for required collection output Caller performance improvement charter
Performance improvement across vendors
Fact finding gap fixing for desired output

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