Manager-Security Services

Position Summary:

This position is responsible for assisting the Director-Security Services or Director-Investigations and Security Services in providing effective security for American Express facilities, its employees, contractors, visitors and customers.

Principal Accountabilities:

·        Coordinate and provide effective security coverage by co-managing an outsourced Security workforce and by directly supervising all administrative support staff, supervisors, and officers.

·        Ensure that the staff is kept fully informed of all security policies, procedures and techniques by developing, implementing and conducting training as appropriate.

·        With the Director-Security Services, develop, communicate and enforce security policy rules and regulations covering the handling of both routine and emergency security matters.

·        Supervise the handling of security breaches by assigning and following up on all investigations pertaining to such matters as bomb threats, thefts and other suspicious activities.

·        In conjunction with the Director-Security Services, develop and maintain effective working relationships with representatives of Central, State and local law enforcement agencies to ensure a high degree of cooperation and support from these agencies when the need arises.

·        Work closely with the local facilities teams to ensure that proper security coverage is provided.

·        Ensure adequate security coverage for special events both within and outside the facility by scheduling staff

·        Coordinate and manage the ID Badging process (photos, data input, access authorization, etc.) to control and monitor all physical access to facilities.

·        Keep the Leadership team apprised of significant issues through the timely preparation of statistical and administrative reports addressing major or impactful security issues.

·        Assist in conducting risk assessments of proposed and existing facilities to design, recommend and implement a security program.

·        Provide Executive Protection to visiting Amex leadership.

·        Conduct investigations into Violence in Workplace cases.

Breadth of Responsibility:

·        The Manager must be able to act independently and make effective decisions in the absence of the Director or other members of the Global Security Leadership team during emergency situations. This position is on call 24/7/365.

Critical Challenges/ Unique Knowledge & Skills:

·        Thorough understanding of all areas of physical and building security including emergency response procedures.

·        Strong communication and managerial skills to effectively supervise and coordinate schedules of contract staff.

·        Excellent inter-personal skills to successfully handle sensitive situations with all levels of management.

·        Must be able to build relationships with local Center Heads, Country Managers, Business Unit Leadership, etc.to ensure acceptance of security policies and procedures for emergency response.

·        Ability to quickly analyze a situation, apply security expertise and act decisively to effectively resolve with available resources.

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities