Job Description

JOB DESCRIPTION Position Title Manager RB&EI Job Code Job Description Author Head Group HR Ops Sector SSC Business / Function SSC Department / Sub Department HR OPS Designation Manager Retiral Benefits & Employee Insurance Job Responsibility Level LF Location Hyderabad Date JOB PURPOSE (Briefly describe the general purpose of the position or its significance from the organisation's point of view and how it contributes to the overall mission/objective of the organization). To lead Employees retiral benefits and employee insurance vertical under SSC HR OPS function ORGANISATIONAL CHART {Please complete the organization chart below using only the generic (e.g. VP) and descriptive (e.g. VP Finance) job titles. } Comments: RO1A - Head HR OPS RO1B Group COE Head (Retiral Benefits & Employee Insurance) KEY ACCOUNTABILITIES (List the responsibilities/duties associated with the job. For each responsibility/duty listed, give the factors on which an individuals performance is judged). AccountabilitiesKey Performance IndicatorsGroup Medical Insurance (GMI), Group Term Life Insurance (GTI) and Group Personal Accidents (GPA) Policy Administration Anchor annual renewal of GMI, GTI, GPA Policies Review of employee and dependents database Anchor Employees and dependents enrolment on Portal Release of all user communication for enrolment Consolidate and review final data, coordinate with Group Insurance broker and finalize the data for quotations. Present policy performance to panel, quotation summary for panel evaluation and recommendation Move Note for Approval for leadership, PHR, and GHB approval Coordinate with entity F&A teams for remittance of premium (Annual in one go / installments) , share receipts records Onboard the Insurance Partners Review Endorsement of new employees under Group Insurance and removal of employees exiting the organization. Completion Timelines Enrolment accuracy Monthly Endorsement Accuracy GMI, GTI, GPA Claim Settlement Consolidate GMI, GTI, GPA Claims settlement progress Periodic review with Insurance Partners and TPA (Third Party Administrator for GMI) Settlement of claims as per SLA No. of escalations (Claim Denials and corrective actions) Cash Deposit Balance & Accounting reconciliation Consolidate Entity wise CD balance, and review status with F&A and Insurance Companies Settlement of CD Balance Provident Fund Administration of Group Single PF Code Review and ensure monthly PF Remittance by statutory timelines Review and ensure timely closure of PF / UAN related queries Review and address PF related notices and timely closure (If any) Adherence to remittance timelines Superannuation Fund Administration of Group SA Policies Review and ensure monthly SA Remittance by agreed timelines Review and ensure settlement of SA Claims raised by employees Administration of Group Superannuation Trusts including update of trustees Ensure annual audit of Group SA Trusts as per statutory requirement Adherence to remittance timelines Closure of SA Claims as per SLA Group Gratuity Scheme Administration of Group Gratuity Policies Review and ensure settlement of Gratuity Claims raised by employees Administration of Group Gratuity Trusts including setting up of new trusts for new entities, and update of trustees from time to time Ensure annual audit of Group Gratuity Trusts as per statutory requirement Adherence to remittance timelines Closure of SA Claims as per SLA Professional Tax (Entities registered in Telangana and Karnataka) Review and ensure monthly remittance by due date Review and ensure annual Professional Tax Registration Renewal Adherence to remittance timelines Adherence to Annual Registration Renewal timelines Employees State Insurance management (Limited to GBPS, GIL EPC, GVPGL) Review and ensure monthly remittance by due date Ensure and review timely closure of ESIC related querries Adherence to remittance timelines Shops & Establishment Act support (Entities registered in Telangana and Karnataka) Review and ensure annual renewal of registration by due date Review and ensure filing of annual returns by due date Adherence to registration renewal timelines Adherence to Annual Returns filing timelines INTERACTIONS (Describe the job roles that you interact with inside or outside the company to enable you to meet your accountabilities) External - Roles you need to interact with outside the organization to enable success in your day to day work Internal - Roles you need to interact with inside the organization to enable success in your day to day work Statutory Authorities & Stakeholders PF, Professional Tax, ESIC, Gratuity / SA Partners (LIC) Employees, SLT Members, GHB Offices (For Claims & Enrolment)AuditorsGroup Panel for Insurance Renewal (COE Head RB&EI, Group Head Insurance, Business Head SSC) Sector HR Heads, Business HR Heads, and Process SPOCsInsurance Companies, TPA PartnerSecretarial Teams, TrusteesInsurance Broker SSC WFA, SSC Payroll, SSC F&A TeamBanks managing the trust accountsEmployee Communication Team DIMENSIONS (List the significant numerical data which will reflect the scope and scale of activities concerning this job). Financial Dimensions (These should be quantifiable numerical amounts like annual budgets, project costs, annual revenue, purchase value etc.) . NIL Other Dimensions (Indication of some of the significant volumes associated with the job like number in team/ staff handled etc). Administration of GMI, GTI, GPA for @ 10000 employees across Group (Yearly 800 cashless, 600 Reimbursement claims) Management of PF Compliance for 28 Entities Management of 40 Policies under Group Gratuity Scheme (Yearly 150 claims) Management of 2 Superannuation Trust covering 40 entities (Yearly 230 claims) SKILLS AND KNOWLEDGE (State the minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent). Educational Qualifications MBA HR Should be well-verse with labor laws and codes on Statutory Compliance Relevant and total years of Experience A total of 11-14 Years of Industry experience with: Minimum of 6-8 years on Employees Retiral Benefits, Statutory Compliance including but not limited to Provident Fund, Gratuity, Superannuation, ESIC, Professional tax, Shops & Establishment acts Minimum of 4-6 years on managing Employees Insurance schemes Medical Insurance, Term life insurance, Personal Accidents Should have managed the RB&EI functions in diversified organizations having multiple business entities under one umbrella, preferably from SSC/BPO type of Service Delivery Set up, with @ 8000+ employees Clear and sharp communication skills, result driven with sharp execution orientation Excellent stakeholder management Excellent command over MS Tools Excel, Word Customer Centric orientation Non-negotiable Compliance mindset 1