Job Description

JOB DESCRIPTION Position Title Associate Manager (AM) Business Analyst Job Code Job Description Author Sector Shared Services Center Business / Function Shared Services Center Department / Sub Department Shared Services Center (PMO) Designation Job Responsibility Level Location Hyderabad Date JOB PURPOSE We are seeking a dynamic and analytical Business Analyst for our Shared Services Centre who has capabilities towards driving Operational Excellence and support Digital Transformation initiatives. This role demands collaboration with stakeholders across departments to identify business needs, analyze current processes, design functional solutions, perform process improvement activities, develop performance metrics, prepare and maintain supporting documentation. ORGANISATIONAL CHART KEY ACCOUNTABILITIES AccountabilitiesKey Performance Indicators Transformation Strategic Planning and Support Support Strategic review and annual operating plan build with specific focus on Transformation and continuous process improvement projects, approach, methods, and technologies (RPA, Analytics, Digitization). Ability to drive continuous improvement through As Is Process study across Finance & Accounting, Procurement, HR Ops, Finance Assurance, Taxation in Shared Services & manage projects by applying Six Sigma, Value Stream Mapping, and Lean techniques. Drive the adoption of recent technologies and digital solutions within the shared services environment. Coordinate and drive development of Business case and implementation roadmap and manage stakeholder buy in and approvals. Planned v/s Actual Digital penetration % Stakeholder Management and Project Governance Work closely with stakeholders to gather and analyse business requirements, identify automation opportunities, and define functional specifications for RPA, AI/ML, analytical solutions. Knowledge of stakeholder engagement strategies, such as communication plans and feedback loops. Awareness of tools for change management, including surveys, feedback forms, and communication platforms. Support in driving cross-functional projects, facilitate proper governance of projects ensuring adherence to timelines and outcomes aligned to strategic objectives. Coordinate and anchor action plan to progress towards achieving best in class status. Drive weekly/monthly project progress review meetings with cross-functional teams including Business, SSC, IT, Application vendors, Implementation partners etc. Stakeholder feedback Planned targets for Projects v/s Actuals met Operational Capabilities Should be familiar with process standardisation, sharing best practices across functions and consolidating detailed process documentation. Should bring in strong analytical skills to perform root cause analysis and identify gaps, improvement areas. Support in benchmarking efforts, including data collection and validation, data presentation, and evaluation of results. Should be familiar with financial terminology and key budget components (e.g., operating expenses, capital expenditures). Capability to implement risk mitigation strategies, minimizing the impact of identified risks. Act as a single Source of Truth for monitoring SSC performance against the agreed SLA/KPIs defined and publish SSC performance dashboard. Proficiency in preparing and presenting CEO/CXO packs, SLT decks, flyers, organise Steerco meetings, etc. Manage and maintain governance calendar and drive closure of governance ATRs. To ensure KPIs/SLAs meet defined targets ATRs tracked vs closed INTERACTIONS External - Roles you need to interact with outside the organization to enable success in your day-to-day work Internal - Roles you need to interact with inside the organization to enable success in your day-to-day workInteract with various SI partners through planned governance meetings.Interact with all functions / departments of GMR SSC, MAG etc.Interact with IT Service Providers (AI / ML / RPA / Process/Data Mining etc.), Consulting and Management Service Providers as required.Work closely with Head PMO and Business Excellence, Functional Heads in driving and adopting improvement initiatives in GMR SSC. SKILLS AND KNOWLEDGE Knowledge/Experience/Qualifications Bachelors degree in Business, Information Technology, or a related field Lean Six Sigma Green/Black Belt from a Reputed Institute 5+ years of experience as a Business Analyst, with exposure in driving RPA / AI / ML / process mining projects Proven experience in analyzing and documenting business processes, creating process maps, and defining requirements Experience working in Agile environments, contributing to sprints and iterative development cycles Experience in Business Process Reengineering (BPR) or Business Transformation Proficiency in process mapping tools such as Visio, Lucidchart, or similar Familiarity with SAP ECC / S4 HANA, SQL and data analytics tools is a plus. Personal Skills and Attributes Strong analytical and problem-solving skills Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders Excellent Interpersonal and people management skills Detail-oriented with excellent organizational and time-management abilities Ability to motivate, coach and develop team members Ability to work well under certain pressure circumstances and prioritize multiple tasks towards meeting deadlines Take complete ownership of the assigned responsibilities Possess a demonstrated track record of high customer satisfaction. 1