Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderabad
>
Keyloop
>
Technical Operations Analyst - PowerBI, SQL, Advanced Excel

Technical Operations Analyst - PowerBI, SQL, Advanced Excel

Keyloop

11 - 15 years

11 - 12 Lacs

hyderabad

Posted:1 hour ago| Platform:

Apply

Skills Required

service management performance tuning automation artificial intelligence data quality jira analytics sql python recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

Role overview:

We re hiring a technical Operations Analyst to drive data-led improvements for the SalesMaster (Vehicle Hub Stock booking) service within the Infrastructure Space. You will own the analytics around alerts and cases, benchmark performance against the support model timelines (SLA/OLA, MTTA, MTTR), and build live Power BI dashboards that surface anomalies in real time. Beyond building reports, you ll interpret the data, flag abnormalities, recommend fixes, and track the effect of changes ultimately improving productivity and reducing time to resolve.

Roles and Responsibilities:

Live Ops Analytics: Instrument, aggregate and analyse alert/case streams for SalesMaster; monitor MTTA/MTTR, backlog age, reopen rate, change success, and false-alert rate.
Dashboards & Reporting: Build and maintain Power BI dashboards (DAX, Power Query/M) with near real-time refresh; publish weekly/monthly KPI packs and executive summaries.
Anomaly Detection: Define thresholds and rules to surface abnormalities (spikes, regressions, outliers); raise early warnings to shift leads and the Cloud Ops team.
Support Model Governance: Map analytics to the support model timelines; continuously validate adherence to SLA/OLA and propose adjustments to runbooks and alert thresholds.
Root-Cause Insights: Correlate incidents, deploys, infra metrics and logs to identify drivers of instability or latency; quantify impact and recommend corrective actions.
Data Engineering (lightweight): Create reliable data flows from sources (e.g., CloudWatch / AppSignal / Jira / ServiceNow / Databases); ensure data quality, lineage and refresh SLAs.
Productivity Uplift: Identify automation opportunities (noise reduction, auto-remediation candidates)
Stakeholder Comms: Partner with stakeholders; present clear, actionable insights and track follow-through to closure.
Documentation & Enablement: Maintain metric definitions, dashboards how-to, and an insights log; run enablement sessions for shifts to read and act on the data.

Essential Skillsets

Several years in an analytics/operations analyst role supporting production services (SaaS, SRE/DevOps, or ITSM context).
Strong Power BI skills (data modelling, DAX, Power Query/M, incremental refresh, row-level security) and PowerAutomate skills.
Solid SQL (joins, window functions, performance tuning) against relational or cloud data sources.
Comfortable reading operational signals (alerts, logs, traces) and mapping them to SLIs/SLOs, SLA/OLA and error budgets.
Proven ability to interpret data and tell the story clear recommendations that improve MTTA/MTTR and productivity.
Advanced Excel skills (pivoting, Power Pivot/Power Query) and data-quality practices.
Strong written and verbal communication; crisp executive summaries and on-the-spot updates during incidents.

Desirable skillsets

Scripting for analysis/automation Python is added advantage.
Time-series methods (seasonality, baselining) and basic statistical techniques (correlation, control charts).
Good understanding of Jira, Service Management tools, Confluence/Sharepoint.
ITIL Foundation and exposure to DevOps practises.

More Jobs at Keyloop

Ruby on Rails Developer

Hyderabad

4.0 - 9.0 yrs

INR 4 - 8 Lacs

Senior Ruby on Rails Engineer

Hyderabad

7.0 - 12.0 yrs

INR 15 - 20 Lacs

OTC Support Specialist

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

GL Accountant

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Online Chat Support Analyst..

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Artificial Intelligence Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Python Skills

Practice Python coding challenges to boost your skills

Start Practicing Python Now

Keyloop

Login to

Please Verify Your Phone or Email

Confirm Action

Technical Operations Analyst - PowerBI, SQL, Advanced Excel